Entry Level Customer Service Associate - Lehi
Raisin SE • Salt Lake City, US
Your growth is our growth. Our success is your success.
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About Raisin
About Raisin Bank
About Raisin US
Raisin enables savers and financial institutions to connect to our award-winning marketplaces across Europe and the U.S. As one company, we give customers access to more than 400 partner banks across 30+ countries. Our team is composed of passionate individuals striving to break down barriers to savings and investments for our customers and bank partners.
Raisin US, belonging to this family is a "start up within a startup"! It provides a unique opportunity to those looking for a dynamic environment where you can roll up your sleeves, play to your strengths, and access unrivaled development opportunities.
We offer industry leading benefits, making Raisin US an even great place to work!
Why Join Raisin?
- Impact: Your work directly contributes to our customers' financial well-being.
- Growth: We're in an exciting phase of rapid growth and scaling, offering you opportunities to grow with us.
- Culture: A supportive and innovative team that values collaboration and new ideas.
- Benefits: Hybrid work, 28 Vacation Days and 13 Holidays, Parental leave, up to 5% 401K match, generous Employee Development Budget, Comprehensive Health and Wellness Benefits, among many other great benefits.
About Raisin UK
Team
We are an international, hybrid team of supportive and motivated professionals, excited to welcome people from diverse backgrounds. If you are passionate about helping others and have customer-facing experience, this is your chance to move into the financial industry, gain office experience, and build new skills in a dynamic environment.
Tech Stack
Your Responsibilities
This is a hybrid role requiring coming to our Lehi office 2 days per week. Some of the responsibilities for this role includes:
- Learning our systems and tools through hands-on training
- Supporting customers by phone, chat, and email with empathy and care
- Helping with deposits, payments, and account questions
- Working with teammates and other departments to solve challenges
- Building new skills through ongoing learning and coaching
Your Profile
- Recent high school graduate (additional education is welcome but not required)
- Background in any customer-facing role
- Clear and polite communication skills
- A genuine interest in solving problems and making a difference
- Comfort with computers and curiosity to learn new tools
- Attention to detail and ability to stay organized
- Enjoy working as part of a team
- Fluent English.
Our Benefits
Benefits der Raisin Bank
Join our mission, join our team - and grow with us!
At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, who are at the heart of our success.
As part of our US team, you will benefit from:
- Flexible working hours and 28 days of paid time off plus 13 holidays.
- Personal development budget of $2,200 and 4 full training days per year.
- Parental Leave: Up to 14 weeks of paid parental leave at 100% of your salary
- Access to Babbel for continuous learning.
- Company 401k contribution of 5%.
- Healthcare coverage contribution, including up to 100% of dental and vision insurance.
- Regular team events and yearly Summer and Winter Party.
