5 Jobs for Contact Center Operations in the United States

Senior Operational Support Analyst - Contact Center Technology & Operations

Western Alliance Bank • US • On-site

100,000 - 150,000 USD (est.)

•Full-Time•Permanent

Genesys CloudAgile/ScrumRisk ManagementChange Management

Director, Workforce & BPO Management, DentaQuest

Sun Life Financial (U.S.) Services Company, Inc. • Milwaukee, US • Hybrid

114,600 - 171,900 USD (est.)

•Full-Time•Permanent

SchedulingForecastingSLA managementBudget planning

Head of Deposits & Payments Operations

Simmons Bank • Little Rock, US • On-site

150,000 - 250,000 USD (est.)

•Full-Time•Permanent

KYCAutomationFraud PreventionCapacity Planning

Senior Product Manager – IVR & Conversational AI

Government Employees Insurance Company • Palo Alto, US • Hybrid

140,425 - 229,600 USD (est.)

•Full-Time•Permanent

IVR SystemsConversational AIProduct ManagementContact Center Operations

Director – Contact Center Customer Service

Manufacturers and Traders Trust Co • Williamsville, US • On-site

154,700 - 257,900 USD (est.)

•Full-Time•Permanent

Data AnalyticsProcess ImprovementSuccession PlanningPerformance Management

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