Hiring Manager: Andrew Carlson

Recruiter: Sam Snelson (Samuel.Snelson@allianzlife.com) | Please email me after you have applied with an attachment of your resume.

Pay Band: 5 or 6, depending on level

Employee Referral Information: Employee Referrals should be sent via email to the assigned recruiter for the role. Please include the job title, job reference code, and the referral's resume. Referrals must be position-speciﬁc or no referral award will be given.

Internal Background Check Information: Allianz Life requires a criminal background check, credit check, and/or social media check as needed for all positions requiring securities registrations, oﬃcer level and above positions, and positions included in the Allianz Group Fit and Proper Policy.

What you do:

You will partner with the Director/Senior Director to operationalize strategic goals and lead a team within an assigned business function of the Enterprise Operations business unit. You will execute key business priorities, achieves business performance targets, and delivers a superior experience to both policyholders and producers. **Securities licensing is generally required for those directly involved with activities related to Variable products, Broker Dealers, and Registered Representatives.**

Executes department plans to ensure successful coordination of team activities (on and offshore). Achieves performance targets while effectively executing controls and managing risks.
Promotes a customer-centric environment within the team and builds successful customer relationships. Demonstrates responsiveness by proactively gathering input and feedback from customers. Implements continuous process improvements to deliver and maintain a high-quality end-to-end customer service experience and achieve overall customer satisfaction targets.
Maintains a solid controls framework through oversight, monitoring, assessing risk and validating results. Supports business system owners through a thorough understanding of process, system, and control capabilities. Identifies, reports, and escalates risks and implements mitigation strategies.
Coordinates key change initiatives within assigned business function to support the evolving service strategy. Ensures flexibility, change readiness and adaptability of the team to achieve business goals into the future.
Coaches and develops team members to support the service delivery strategy. Partners with employees to create development plans and conduct regular career coaching conversations. Solicits employee feedback and builds/executes employee engagement action plans. Leverages workforce planning models to assess staff needs and deliver results.
Establishes strong and successful working relationship with peers, Operations leaders, key business partners, and vendors to deliver a high-quality end-to-end customer experience aligned with the service strategy and company-wide priorities.
Utilization of artificial intelligence tools and resources (e.g. generative AI).

What you bring:

4 or more years’ experience required: financial, insurance and/or operations; proven successful strategic leadership, business acumen, relationship and customer service skills
Four-year degree required: business/related field or equivalent experience
Licensing/Certification/Other: if Securities licensing is required as outlined above, the deadline to obtain is 90 days from the date Variable-related activities commence.
Candidates must be legally authorized to work in the U.S. without requiring immigration sponsorship now or in the future. This includes holders of H-1B, H4, L-1, L-2, TN, OPT, CPT, and other nonimmigrant visas.

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