Team Member, Team 1 - Authorisation

Handling service request for onyx mailbox authorization, detection & 3D.
Managing inquiries from branches & CCC & merchants via email & calls.
Daily monitoring on cardlink in good status (Visa/Master host)
Monitoring suspicious transaction via Predator on daily basis (24/7).
Temporary activation card for BTCX.
Token activation, Turn off contactless function & Upliftment of card usage.
Manual cancelation transaction from merchants & acquiring bank.
Handling request acquiring bank to confirm on us transaction.
Reviewing report Authorization Journal (AUTH)
Verifying SMS invoice for SMS alert via Predator.
Cardlink parameter – approval rate monitor by Visa/Master Monthly report.
Continuously provide process improvement ideas to the team
Represent Team Lead in the absent of Team Leader.
Checker for all BAU activities.
Any other tasks assign by Team Leads
A mantra for our clients, customers, partners and every member of the RHB family.
Yes, you.
Our employees are one of the reasons we are here today.
Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution.
Join us today and be a part of a winning family.
At RHB, we take pride in our people and our teams.
Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home.
As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.