Transfer Agent - Assistant Manager

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.

Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you

We are currently looking for a Transfer Agent – Assistant Manager to join our growing Transfer Agency Operations team in Luxembourg. This is a permanent position offering a competitive salary and benefits package.

As an Assistant Manager, you will play a key role in the day-to-day management of Transfer Agency operations, ensuring high-quality service delivery to our clients while supporting operational efficiency and adherence to regulatory and internal control requirements. You will act as a subject matter expert and escalation point for complex Transfer Agency matters and contribute to the continuous improvement of processes and controls.

Key Responsibilities

• Process and oversee investor transactions, including subscriptions, redemptions, switches, and transfers.
• Maintain investor registers and fund static data accurately and in a timely manner.
• Review investor onboarding and KYC documentation in line with regulatory requirements.
• Monitor cash settlements, payments, and bank reconciliations.
• Prepare and review investor and client reporting.
• Act as an escalation point for complex operational matters.
• Oversee outsourced activities and ensure service quality standards are maintained.
• Ensure compliance with SLAs, internal procedures, and Luxembourg regulatory requirements.
• Support client onboarding projects, fund launches, and business transitions.
• Participate in internal and external audits and contribute to regulatory reporting.
• Identify process improvement opportunities and support operational change initiatives.

Skills & Experience

• Bachelor's degree in Finance, Accounting, Economics, Business Administration, or a related field.
• 4+ years of experience in Transfer Agency, Fund Administration, or a similar environment.
• Strong knowledge of investor onboarding, transaction processing, cash management, and transfer agency operations.
• Good understanding of Luxembourg funds and regulatory requirements.
• Excellent organisational, analytical, and problem-solving skills.
• Ability to manage multiple priorities and deadlines.
• Strong communication and stakeholder management skills.
• Fluent in English; additional languages are an asset.

Please note that a background check will be conducted as part of the hiring process once a job offer has been made. In accordance with the provisions of the Luxembourg law of 23 July 2016 amending the law of 29 March 2013, candidates may be required to provide an extract from their criminal record. This document, issued by the authorities, must not be older than three months. Such a document will be requested with the aim of carrying out a character check on candidates, bearing in mind the area of activity of our establishment and, more particularly, the tasks described in the job description.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

About Apex Group

We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals.

We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies. Prepare to accelerate.

We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

Positive change starts with you. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

The journey is yours to own. When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey.

Find out more about us