Customer Services Officer

Join our team. Your future starts here.

Swiss Life Group is one of Europe’s leading comprehensive life, pensions and financial solutions providers.

Within the Group’s International Division and with its two business lines, Swiss Life Global Solutions offers a broad range of tailored cross-border life insurance solutions:

• To wealthy individuals for a suitable integrated wealth planning (Global Private Wealth Solutions)
• To international companies to address the benefits needs of their local and mobile employees (Global Employee Benefits Solutions)

Swiss Life Global Solutions is located in Luxembourg, Liechtenstein, Zurich and Singapore.

At Swiss Life, our purpose is to enable people to lead a financially self-determined life.

Join us if:

• You enjoy working in a truly international and entrepreneurial environment
• You have strong business acumen and are able to think consistently from the customer’s point of view
• You are willing to work in an efficient, committed and agile manner, in the best interests of our company
• Collaboration, trust and self-development are key elements for you in your future position

Your Role

Within our Employee Benefits Teams you will be part of a team of administrative Customer Service Officer in charge of the administration of our group insurance solutions handled in Luxembourg. We create a position to reinforce our team and even better serve our clients based in Europe.

Your areas of responsibility:

• Achieving customer requirements on time and make sure that customers are absolutely satisfied with our services
• Managing daily administration of contracts such as: performing investments, answering to clients’ queries, claim payments, etc
• Handling clients’ contracts renewals by high quality in due time
• Develop clear understanding of client needs behind service requests and communicate to internal and external partners and facilitate changes where necessary
• Prepare and handle client presentations in cooperation with Sales
• Support the Team Leader in the change of processes to deliver the best quality services to our international and local clients
• Training of clients and their employees where necessary

Reporting lines and team structure

• Reports directly to the Team Leader
• The team is responsible for the administration of group insurance solutions:
  • Service our clients and members
  • Invoice the clients
  • Manage the Claims and Retirement Benefits
  • Follow Underwriting decisions
  • Invest retirement premiums

Your profile

• A real experience in a customer oriented position ideally within group insurance. Senior profiles will also be considered.
• Business fluency in English and French are essential, any other language is an asset
• You like administrative tasks with attention to details, customer oriented (listening)
• Coordination and cooperation skills with different stakeholder
• Excellent communication skills with the ability to effectively structure and
• Good knowledge of PowerPoint, Excel - V.look-up
• Ability to communicate complex information to non-technical audience
• Self-driven individual with strong analytical and conceptual skills and ability to understand different perspectives
• Highly motivated team player, able to deliver results

Our Offer

• A varied work within a multicultural team where you can shape your career
• A company culture characterized by its agility, expert know-how, customer-centricity and collaborative mindset
• After trial period, home working is possible according to our internal rules
• An attractive remuneration package in line with your position and responsibilities, including fringe benefits such as lunch vouchers, pension scheme and additional health insurance

Please note that a criminal record extract and a copy of your diplomas will be required in case of hiring.

Suchen Sie einen Job in einem dynamischen und internationalen Umfeld? Bei Swiss Life International suchen wir selbstbestimmte Persönlichkeiten, die bereit sind, ihr Talent zu entfalten und ihre Karriere zu gestalten. Wir sind in zehn Ländern mit vier Marken vertreten. Unten erfahren Sie mehr darüber.

Swiss Life Global Solutions bietet mit ihren beiden Geschäftsbereichen eine breite Palette von massgeschneiderten, grenzüberschreitenden Lebensversicherungslösungen für vermögende Privatpersonen (Global Private Wealth Solutions) und für internationale Unternehmen (Global Employee Benefits Solutions) an. Swiss Life Global Solutions ist in Luxemburg, Liechtenstein, Zürich und Singapur tätig. Folgen Sie uns auf LinkedIn

elipsLife ist ein Versicherungsunternehmen für institutionelle Kunden (B2B-Geschäft). Wir konzentrieren uns auf Versicherungsprodukte zur Absicherung der finanziellen Folgen von Krankheit und Unfall. Im Vordergrund unserer Tätigkeit steht die betriebliche und private Vorsorge für die Risiken Tod und Invalidität. Unsere Kunden sind Unternehmen, Sammelstiftungen, Pensionskassen und Verbände. Wir sind in Italien, Liechtenstein, den Niederlanden und der Schweiz vertreten. Folgen Sie uns auf LinkedIn

Chase de Vere Mit Niederlassungen in ganz Grossbritannien und mehr als 200 professionellen Beratern ist Chase de Vere einer der führenden unabhängigen Finanzberater des Landes. Das Unternehmen deckt ein breites Spektrum an Dienstleistungen ab, darunter Altersvorsorge, Nachlassplanung, Pflegefinanzierung und Vermögensverwaltung sowie Unternehmensschutz, Sozialleistungen und finanzielle Bildung am Arbeitsplatz. Folgen Sie uns auf LinkedIn

Swiss Life Select ist auf die Finanzplanung für private Haushalte und die Vermittlung von Finanzprodukten spezialisiert. In Österreich, Tschechien und der Slowakei begleitet Swiss Life Select seine Kunden in allen Lebenslagen und unterstützt sie dabei, ein selbstbestimmtes Leben zu führen. Folgen Sie uns auf LinkedIn:

• Swiss Life Select Österreich
• Swiss Life Select Tschechische Republik
• Swiss Life Select Slowakei