Client Service Manager - AIFM

FundRock LIS S.A. is a successful third-party UCITS management company and AIFM headquartered in Luxembourg and with an office in Dublin, delivering fund solutions to renowned investment managers and fund initiators.

Founded in 2011, we focus on private equity, real estate, infrastructure and debt asset classes. Today we are the leading third-party AIFM in the private funds space.

In September 2022, our company was acquired by Apex Group.

Apex Group Ltd., established in Bermuda in 2003, is a global financial services provider. With over 13,000 employees globally, Apex Group provides services into 50 jurisdictions delivering an expansive range of services to asset managers, financial institutions, private clients, and family offices.

The Group has continually improved and evolved its capabilities to offer a single-source solution through establishing the broadest range of services in the industry; including fund raising solutions, fund administration, digital onboarding and bank accounts, depositary, custody, super ManCo, corporate services and a pioneering ESG and sustainability services.

Apex Group’s purpose is to be more than just a financial services provider and is committed to driving positive change to address three core areas; the environment and climate change, women’s empowerment and economic independence, education and social mobility.

FundRock LIS S.A. as part of Apex Group is a successful third-party AIFM headquartered in Luxembourg, delivering fund solutions to world renowned investment managers and fund initiators. We focus on private equity, real estate, infrastructure and debt asset classes.

With more than 100 professionals and over 200 alternative investment funds (AIF) on our platform we are today the leading third-party AIFM in private funds space in Luxembourg.

We are currently looking for a Client Service Manager to support our Luxembourg department in charge of the Client Service Management for our international client base.

Job Specification

• Work proactively on a portfolio of clients to coordinate the daily activities of the funds under management
• Act as main point of contact for the clients for day-to-day activities and resolution of any fund-related queries
• Set-up and lead AIFM service review calls with clients to maintain a strong relationship
• Establish and maintain excellent relationships with each of the fund delegates including portfolio managers, investment advisors, administrators and depositaries, including participation of service provider quality calls
• Ensure compliance with internal and external processes
• Maintain the Fund corporate calendar and monitor compliance with deadlines according to Fund corporate calendar and internal procedures
• Update internal database on clients (static as well as dynamic) data by liaising internally with counterparties to verify and/or collect the required information
• Ensue all funds have up-to-date policies and procedures that reflect on-going regulatory developments and any other requirements as determined by the Fund Boards, including the Operating Memorandum
• Prepare the Operating Memorandum and coordinate internal and external review of such document
• Liaise with internal teams to ensure compliance with internal procedures and their proper documentation, i.e. populate checklists, AML forms, UBO forms, other fund related reports; where needed, resolve issues on missing information
• Ensure all investor subscription documents, incl. side letters are internally reviewed and saved on client folder
• Manage investors’ side letter matrix and resolve any gaps on responsible parties or approaching deadline
• Where FundRock LIS S.A. acts as corporate secretary, liaise internally to collect Board pack relevant reports from internal departments and lead through the Board meeting agenda
• Present the AIFM report in Board meetings
• Ensure coordination and review of fund financial reports and long form reports
• Preparation of reports for Senior Management Committee (Conducting Officers), Board of Directors of the Fund/Management Company
• Preparation of presentation materials for physical client visits
• Calculate and review client fees, create invoices and manage timely payment
• Identify opportunities to enhance the client relationship
• Support with ad hoc projects

Skills Required

• Academic degree, preferably in Finance or Economics
• A minimum of 5 years of experience in fund industry
• Knowledge of alternative investment funds and alternative asset classes (i.e. real estate, private equity)
• Strong commercial awareness, analytical and communications skills
• Good working knowledge in MS Office suite
• Fluent in English with excellent written and oral communication skills

In accordance with the provisions of the Luxembourg law of 23 July 2016 amending the law of 29 March 2013, candidates may be required to provide an extract from their criminal record. This document, issued by the authorities, must not be older than three months. Such a document will be requested with the aim of carrying out a character check on candidates, bearing in mind the area of activity of our establishment and, more particularly, the tasks described in the job description.

As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team.

Benefits

As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working. Our people are our greatest asset, and we invest in talent development. Join our global network, and you will benefit from education support, sponsorship and in-house training programs.

Disclaimer

Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

About Apex Group

We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices.

Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals.

We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms.

With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies. Prepare to accelerate.

We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

Positive change starts with you. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

The journey is yours to own. When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey.

Find out more about us