The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.

Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you

Application Support Analyst Role

Location: Sofia, Bulgaria
Department: IT
Employment Type: Full time

Role purpose

The role of Application Support Analyst will be part of the group function. As an Application Support Analyst, you will be the primary contact for supporting, maintaining, and configuring core line business and supporting applications. The successful applicant will be responsible for tasks such as investigating, prioritizing, and resolving service desk tickets related to various incidents and requests for the applications in scope, as well as coordinating and deploying new releases and application upgrades.

Role Responsibilities:

Working as a part of a global team to provide application support across a number of applications in APEX Group.
Prioritization and resolution of tickets related to the core line business applications including troubleshooting incidents and responding to service requests as per the service catalogue.
Define new services when required and perform regular updates of the service catalogue.
Liaising with business vendors and development team regarding incidents, requests, and project related tasks/items.
Provide input and support to project related tasks such as new application implementations, new application upgrades and releases.
Follow the IT change management process when perform any changes in both PROD and NON-PROD environments.
Develop and provide effective dashboards and regular reports to support leadership and project teams.
Offer new ideas and act as subject matter expert (SME) for the applications/software products in scope.
Create and maintain sufficient technical documentation and knowledge base and standard operating procedures (SOP`s).
Provide response and deliverables related to audit and compliance requests.

Skills Required:

Excellent IT skills with the ability to learn new systems and processes with ease.
Experience with fund administration applications.
Experience in supporting core line business applications.
Experience working with IT service management system (ITSM) such as Service Now.
Experience working as a part of a team.
Excellent attention to detail, prioritisation, and organisation skills.
Hands-on experience with Microsoft technologies such as SQL, IIS, .NET etc.
Experience with MS Azure is desirable.
Knowledge of fund administration, transfer agency, payments, and associated technologies.
A flexible approach and the ability to engage well with Apex business teams.
Excellent communication and stakeholder management skills and ability to build strong working relationships.
Understanding of the software development life cycle and agile is also an advantage.
Excellent time management and decision-making skills.
Strong problem solving, troubleshooting and analytical skills are essential.
Ability to work effectively both alone and as part of a team, experience with dealing with 3rd party support and development teams.
Multi-tasking – can manage several concurrent projects/tasks and prioritise demands.
Excellent interpersonal, oral, and written communications skills. Friendly and patient manner in dealing with users seeking support.
Familiarity with GDPR and data security
Experience with applications such as PureFunds, Paxus, Integridata EAS is a plus.

Qualifications:

Batchelor Degree Level education or equivalent qualifications/work experience
ITIL qualification is a plus.

What you will get in return:

A genuinely unique opportunity to be part of an expanding large global business.
Working with a strong and dynamic team
Training and development opportunities
Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly.

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made based on skills, qualifications, and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society, and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

About Apex Group

We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals.

We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies. Prepare to accelerate.

We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

Positive change starts with you. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

The journey is yours to own. When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey.

Find out more about us

Senior Analyst - Business Systems