Role Description

Client Service is responsible for retaining, growing and developing strategic client relationships for a portfolio of (country, regional or global) clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory framework.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above

Your key responsibilities

Provides support to clients on all day-to-day, service-related queries applying the highest standards for Fund accounting and custody related transactions.
Works closely with, but not limited to, onshore teams like Coverage, Sales, Product Managers and Operations to promote Corporate Bank and resolve roadblocks that hinder closure of deals with thorough understanding of policies and compliance guidelines;
Liaises with overseas teams to ensure globally / regionally consistent high standards in service solutions for clients.
Coordinates and aligns closely with offshore Implementation Team.
Provides technical support for electronic banking platforms and self-service apps.
Escalates issues to onshore teams in timely manner to manage client expectation & relationship.
Escalates issues with respective L2 / L3 support teams if needed.
Work closely with onshore teams on E2E procedures and processes.
Prepares and provides MIS reports, internally / externally.
Contributes to Continuous Improvement activities leading to operational efficiencies

Your skills and experience

Have a minimum of 5 to 8 years’ client services experience in the Securities Services business covering Fund Services and preferably Custody also.
Be able to handle/address day to day client queries and liaise with both clients and internal stakeholders related to but not limited to clients’ transactions inquiries, Trade settlements, Cash settlements, FX, Corporate actions, KYC requirements etc. across Global markets.
Excellent communication skills, teamwork spirit, positive working attitude and experience in managing discussion with clients.
Ability to build relationships by communicating, influencing, and negotiating effectively with internal stakeholders and Clients.
Be pro-active and able to resolve and respond to clients’ queries and issues within the agreed SLA.
Diligent to ensure quick escalations on key client issues requiring senior management attention.
Strong time management, organizational, planning and follow-up skills, ability to multi-task effectively.
Be independent, self-starter and able to liaise with clients and internal stakeholders including senior management.
Required excellent team member who can work in virtual global teams and a matrix organization.
Proficient in MS-Office applications, especially excel.
Dynamic thinking and highly adaptable to constantly changing environment.
Ability to work with information/files receiving from multiple directions and able to observe trending during the massive data pool.
Able to work under pressure and meet deadlines.
Eye for detail and willingness to STP / change the process wherever required.
Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we’ll support you

Training and development to help you excel in your career
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information: https://www.db.com/company/company.html

Wir streben eine Unternehmenskultur an, in der wir gemeinsam jeden Tag das Beste geben. Dazu gehören verantwortungsvolles Handeln, wirtschaftliches Denken, Initiative ergreifen und zielgerichtete Zusammenarbeit.

Gemeinsam teilen und feiern wir die Erfolge unserer Mitarbeiter*innen. Gemeinsam sind wir die Deutsche Bank Gruppe.

Wir begrüßen Bewerbungen von allen Menschen und fördern ein positives, faires und integratives Arbeitsumfeld.

Seit über 150 Jahren wird unser Anspruch, die Globale Hausbank für unsere Kunden zu sein, von unseren Mitarbeitern vorangetrieben – in rund 60 Ländern und mit mehr als 150 Nationalitäten. Ihr tiefes Verständnis, ihre Erfahrungen, ihr Fachwissen und ihre Leidenschaft helfen unseren Kunden, sich in einer zunehmend komplexen Welt zurechtzufinden – sei es in unserer Unternehmensbank, unserer Privatkundenbank, unserer Investmentbank oder in unserem Asset Management (DWS). Gemeinsam können wir für unsere Kunden im In- und Ausland Großes bewirken und ihren dauerhaften Erfolg und ihre finanzielle Sicherheit sicherstellen.

Mehr Informationen unter: Deutsche Bank Careers (db.com)

Client Service Analyst, AS