Business System Specialist

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.

Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you

Application Support Analyst - Lead – Permanent

Location: Pune

Department: IT

Employment Type: Full time

Role purpose

The role of Application Support Analyst will be part of the group function. As an Application Support Analyst, you will be the primary contact for supporting, maintaining, and configuring core line business and supporting applications. The successful applicant will be responsible for tasks such as investigating, prioritizing, and resolving service desk tickets related to various incidents and requests for the applications in scope, as well as coordinating and deploying new releases and application upgrades.

Role Responsibilities:

• Working as a part of a global team to provide application support across several applications in APEX Group.
• Prioritization and resolution of tickets related to the core line business applications including troubleshooting incidents and responding to service requests as per the service catalogue.
• Define new services when required and perform regular updates of the service catalogue.
• Liaising with business vendors and development team regarding incidents, requests, and project related tasks/items.
• Provide input and support to project related tasks such as new application implementations, new application upgrades and releases.
• Follow the IT change management process when performing any changes in both PROD and NON-PROD environments.
• Develop and provide effective dashboards and regular reports to support leadership and project teams.
• Offer new ideas and act as subject matter expert (SME) for the applications/software products in scope.
• Create and maintain sufficient technical documentation and knowledge base, and standard operating procedures (SOP`s).
• Provide response and deliverables related to audit and compliance requests.
• Perform analysis of the functionality of software applications and suggest significant improvements.
• Offer software application support under the supervision of the senior engineer
• Consult skillfully with the team of software development, clients, and internal users to improve application performance.
• Ensure very effective back-end and front-end functionality of all applications.
• Establishing the main causes of application errors while escalating serious concerns to the Senior engineer.
• Efficiently managing code migration across various environments only to ensure synchronized and continued functionality.
• Documenting processes proficiently and continuously monitoring the application performance metrics.
• Keep an updated record of configuration changes while scheduling the updates of applications.
• Provide extensive front-end support to all colleagues and clients of other departments.
• Efficiently manage coordination at both local and international levels, whenever and wherever required.

Skills Required:

• Excellent IT skills with the ability to learn new systems and processes with ease.
• Experience with fund administration and finance applications.
• Experience in supporting core line business applications.
• Skill on Windows Boxes, Linux, IIS, SSIS, Ad accounts, SQL, database understanding
• Understanding on Azure cloud
• Understanding on Client Server Architecture
• Strong verbal and written communication skills and ability to present in a clear and concise manner.
• Experience with Azure desirable.
• Knowledge of Fund Administration, Transfer Agency, Payments and associated technologies.
• Educated to Batchelor Degree Level or equivalent qualifications/ work experience.
• Able to Manage team and guide them with the Standard process
• Able to provide MIS out of Tickets/work

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

About Apex Group

We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals.

We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies. Prepare to accelerate.

We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

Positive change starts with you. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

The journey is yours to own. When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey.

Find out more about us