Asset and Configuration Management Analyst

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.

Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you

Primary responsibilities

• Responsible for ensuring there is an up-to-date and verified database of all Assets and Configuration Items (CIs) throughout the IT Service Management Lifecycle
• Apply a continuous improvement approach to identifying and tracking company assets, CIs and their dependencies within the Configuration Management Database (CMDB)
• Collaborate with key stakeholders, internal teams (such as Applications and Change and Release Mgt teams) and external vendors for the introduction and retirement of assets through changes, releases, upgrades, new technology deployments and acquisitions
• Supporting the Head of Asset and Configuration to manage Data Governance Framework, monitoring the quality of updates to the CMDB (single source of truth) which is integrated with our Enterprise Architecture Platform solution (BizzDesign) and downstream processes
• Establish and maintain relationships between infrastructure, applications, and business services and capabilities through the CMDB/CSDM
• Work closely with IT teams to identify and resolve issues related to configuration and asset management
• Generate and analyse reports to identify trends and areas for improvement
• Collaborate with other IT teams to implement and maintain best practices for configuration and asset management
• Monitor and enforce compliance with configuration and asset management policies and procedures
• Providing guidance and support to other IT teams on configuration and asset management-related issues
• Supporting the process owner and process manager and providing inputs in the creation of principles, processes, and procedures
• Supporting the definition of the structure of the configuration management system, including CI types, naming conventions, required and optional attributes and relationships
• Proposing scope for service asset and configuration management and performing configuration audits

Requirements

• Proven experience in asset and configuration management using the ServiceNow platform, with a focus on ServiceNow Discovery, Graph Connectors, and Multisource CMDB
• ITAM, CAMP, CITAM or other accreditation in Asset and Configuration Management discipline
• Strong attention to detail, ability to process data and work in a complex global organisational environment
• Extremely strong organization and productivity skills, ability to interface with managers, staff, and stakeholders within the organization
• Proven experience with ITSM tools such as Service Now
• Proven experience and excellent knowledge of Cloud technologies, Physical and Virtual Infrastructure
• Excellent verbal and written presentation and communication skills

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct souring model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

About Apex Group

We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals.

We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies. Prepare to accelerate.

We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

Positive change starts with you. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

The journey is yours to own. When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey.

Find out more about us