Job Purpose

We are looking for Commercial Specialist – CRM Analyst who will interact cross-functionally to design and establish data sets required to conduct statistical analysis of customer data, in a structured manner. This person will also build and maintain predictive models and perform efficient data visualization, to present analytics and insights to organization. The role reports to Commercial Supervisor – CRM & Analytics.

What you will do

Provide advanced statistical analysis to support the acquisition, retention, cross sell and up sell activities
Support departmental strategy by building and maintaining predictive models (Decision trees, Logistic regression etc.) as well as unsupervised models (Cluster Analysis, etc.)
Effectively run campaigns through list extraction and results evaluation
Develop presentations and present analytics and insights to organization
Identify and execute appropriate analytic procedures to resolve problems (Data mining through IBM SPSS Modeler software, SAS, R or another tool)
Analyze CRM system data to measure and coordinate marketing activities
Interact cross-functionally with a wide variety of people and teams, especially IT department to design, check and establish the required datasets needed for analysis
Monitor KPIs and support project needs in a timely and efficient manner

What you bring

Bachelor’s degree in Statistics, Mathematics or closely related field; Master’s degree is an asset
2-3 years of working experience in a similar role is an asset
High technical fluency in Greek and English (spoken and written)
Kowledge and experience with statistical and data mining tools (ideally IBM SPSS Modeler) is an asset
Database Management skills (knowledge of SQL) is an asset
Advanced IT Literacy (Excel & PowerPoint in Master level) is an asset
Analytical skills and ability to manage, manipulate and analyze raw data, draw conclusions, and develop actionable recommendations using statistical modeling techniques
Multi-tasking ability, flexibility, persistence, and patience in a fluid environment
Effective presentation skills
Programming experience with BI tools such as Qlik Sense or similar ones is an asset
Experience in a similar role in the Financial Services Sector or the Insurance Sector is an asset

1 Job for Qlik sense in Greece

Commercial Specialist - CRM Analyst