Employee Benefits Operations Leader

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking an Employee Benefits Operations Leader to join our growing team in Minneapolis, MN.

The Operations Team Leader is responsible for leading the day-to-day operational execution of the Employee Benefits business within an assigned team or functional area. This role supports operational excellence by ensuring compliance with established processes, maintaining data accuracy, driving technology adoption, and promoting efficient workflows. This leader partners closely with service, sales, compliance, and operational leadership teams to support business objectives and deliver high-quality operational outcomes.

How You Will Contribute:

• Lead, coach, and develop operational team members.
• Conduct regular performance discussions, provide feedback, and support career development.
• Assist with onboarding and training of new teammates.
• Foster a positive, collaborative, and high-performing team culture.
• Support workforce planning and identify talent development opportunities.
• Ensure consistent adherence to established operational workflows, procedures, and service standards.
• Monitor daily operational activities to ensure quality, efficiency, and accuracy.
• Identify process improvement opportunities and assist with implementation of operational enhancements.
• Maintain documentation, procedures, and operational best practices.
• Support quality control activities, audits, and operational reviews.
• Assist with workload management and resource allocation to ensure timely service delivery.
• Ensure compliance with company policies, carrier requirements, regulatory standards, and operational procedures.
• Escalate operational risks, issues, or concerns to leadership as appropriate.
• Support internal audits, compliance reviews, and corrective action initiatives.
• Drive adoption and effective use of approved Employee Benefits technology platforms and tools.
• Support data integrity and accuracy within operational systems.
• Assist team members with technology utilization and process adherence.
• Participate in system enhancements, implementations, and operational technology initiatives.
• Encourage the use of reporting and analytics to support informed decision-making.
• Maintain positive working relationships with carrier and vendor partners.
• Support carrier and vendor issue resolution and service coordination.

Licenses and Certifications:

• Life, Accident & Health License or ability to obtain and maintain licensure.

Skills & Experience to be Successful:

• Bachelor's degree preferred or equivalent professional experience.
• 3+ years of employee benefits, insurance, operations, or business process experience.
• Prior experience leading teams, projects, or operational initiatives.
• Strong understanding of employee benefits operations, workflows, and service delivery processes.
• Experience with operational controls, compliance requirements, and process improvement initiatives.
• Working knowledge of agency management systems and employee benefits technology platforms.
• Strong analytical, organizational, and problem-solving skills.
• Effective communication and leadership skills.
• Preferred Leadership experience within an employee benefits brokerage, consulting firm, or insurance carrier.
• Experience with BenefitPoint, Salesforce, AMS platforms, or similar agency management systems.
• CEBS, GBA, or other industry designation.
• Experience supporting technology implementations and change management initiatives.

Pay Range

$125,000.00 - $175,000.00 Annual

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined.

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.

Brown & Brown and its affiliates maintain an internal recruiting team responsible for filling open roles posted to the public. In certain situations, Brown & Brown may supplement its internal capabilities by engaging external recruiting vendors and employment agencies (“Recruiting Vendors”). Recruiting Vendors are not authorized to submit resumes, share candidate data, or directly or indirectly contact Brown & Brown employees to present candidates for employment opportunities. The only exception applies to Recruiting Vendors with an active Valid Agreement (as defined below) that has been approved by Brown & Brown. In accordance with this policy, and to ensure appropriate authorization for sharing candidate personal information, Brown & Brown will not accept unsolicited resumes from any source other than Authorized Recruiting Vendors with a Valid Agreement in place who have been expressly invited to support a specific role. Any unsolicited resumes, incomplete submissions, or candidate data received through any means (including email or otherwise) will be considered the property of Brown & Brown. Brown & Brown will not pay any placement or related fees for unsolicited submissions or candidate data provided in violation of this policy. Such submissions may be used by Brown & Brown without any obligation to pay fees of any kind to Recruiting Vendors. A Valid Agreement is defined as a written contract signed by an authorized representative of Brown & Brown. In the absence of a Valid Agreement, Brown & Brown assumes no liability under any legal theory, including but not limited to breach of contract, breach of implied contract, tortious interference, quantum meruit, any/or any other contractual or equitable claims in connection with candidates identified through unsolicited submissions made in violation of this policy.

If you are an existing Brown & Brown teammate, please click here to apply to a job on our internal career site.