Assistant General Manager & Team Head, Banking Operations

Mandatory Reference Checking Scheme (“MRC”) for Hong Kong

The Mandatory Reference Checking Scheme is a framework to facilitate Authorized Institutions (“AIs”) to bilaterally obtain reference information during their recruitment process for certain positions, such that misconduct information in an individual’s previous employments can be provided to AIs to inform their employment decisions.

For information related to MRC Scheme, “Frequently Asked Questions for In Scope Individuals” is published by HKAB/Industry Guidelines (https://www.hkab.org.hk/en/home) or further information will be available upon request, if it is applicable to the position(s) applied.

Country of Location: China Hong Kong

Job Responsibilities:

• Responsibility over individual and business account opening together with associated services request, customer information & signature maintenance, account investigation, audit confirmation, Card processing including ATM Card, Debit Card and Credit Card, Credit Card Settlement for both issuing and acquiring services, Card Dispute handling.
• Define and deliver the best functional alignment, process priorities, key knowledge on banking controls, market and product knowledge, keep abreast with industry developments and alignment to business strategies and priorities.
• Establish and ensure adherence to departmental guidelines as well as compliance of the Bank’s policy.
• Perform regular tracking on deliverable quality and produce monthly report for senior management review.
• Provide key operational risk capabilities in terms of identification of control and process gaps and mitigation, incidents management and resolution, define Key Performance Indicators to track performance and monitor Key Risks Indicators.
• Checking and authorizing various business as usual tasks within designated authority.
• Report all process deviations to Division Head with recommendations on tactical and strategic solutions to the process gaps, incidents and enhancements with a strong emphasis on controls, efficiency, capacity planning, best practice, process alignment and regulatory targets.
• Give advice from operations perspective for new products and services development.
• Plan and design workflow to support program and product launch.
• Plan resources to achieve assigned task.
• Administrate, automate and enhance efficiency of all functions.
• Drive operational efficiency project under BKO including process automation, paperless operations as well as Fintech enablement.
• Manage and coordinate different projects as assigned.
• Conduct performance appraisal and promotion recommendations, and handle other staffing issues.
• Provide regular coaching, training and promote bank culture reform to subordinates.
• Act as an independent oversight layer that systematically verifies the integrity and compliance of front-line deliveries.
• Identify and flag operational errors, process breaches, and control weaknesses to ensure they are addressed before risks materialize.
• Timely escalate any identified risks or potential risk indicators to ensure prompt management attention and intervention.

Requirements:

• Post-secondary education or above is preferred.
• Minimum 10 years’ relevant experience with at least 5 years in managerial level is preferred.
• Broad and sound knowledge in Customer Due Diligence, AMLO, FATCA, CRS, Companies Ordinance & Card.
• Thorough knowledge of banking policies, operational procedures and banking law.
• Familiar with handling account investigation process.
• Familiar with business account opening and individual account opening process.
• Good knowledge in accounting principles.
• Proficient in MS Office.

中信銀行(國際)有限公司

中信銀行(國際)有限公司（「信銀國際」）是中信集團境外商業銀行業務主要平台，由中信銀行股份有限公司（「中信銀行」）全資子公司中信國際金融控股有限公司（「中信國金」）持有75% 股份。

中信銀行(國際)業務網絡覆蓋香港（21家零售網點、2家商務理財中心及1家私人銀行中心），以及位於美國、新加坡和中國澳門分行，同時通過全資子公司在中國境內提供銀行服務。

自1922年起，中信銀行(國際)與員工、客戶及夥伴一同成長，跨越一個世紀。未來將繼續以「敏捷 專業 化繁為簡」為願景，堅持「文化為本（Culture）、客戶為尊（Customer）、多方聯動（Collaboration）、科技引領（Cyberspace）」4C核心價值，積極踐行「為客戶謀價值，為員工謀幸福，為股東謀效益，為社會盡責任」的企業使命。

有關中信銀行(國際)的進一步資料，請瀏覽www.cncbinternational.com。

China CITIC Bank International Limited

China CITIC Bank International Limited (“CNCBI"), a major offshore platform of commercial banking business of the CITIC Group, is 75%-owned by CITIC International Financial Holdings Limited (“CIFH"), which in turn is a wholly-owned subsidiary of China CITIC Bank Corporation Limited (“CNCB").

China CITIC Bank International's footprint includes 21 branches, two business banking centres and one private banking centre in Hong Kong, as well as branches in the US, Singapore and Macau, China, while providing banking services on the Chinese Mainland through our wholly-owned subsidiaries.

Across a century, China CITIC Bank International has grown together with its employees, customers and partners since 1922 and will continue to move towards its vision of “Agile. Professional. Simple." in adherence to the 4C (Culture, Customer, Collaboration, Cyberspace) core values while driving actively its missions to “create value for customers, seek happiness for employees, make profit for shareholders, perform responsibility for society".

More information about China CITIC Bank International can be found on its website at www.cncbinternational.com.