🔹 We're Hiring: Claims Relationship Manager (CRM) — Multinational Business

📍 Location: Alpharetta, GA 📋 Focus: New & Renewal Multinational Business

Are you a claims professional who thrives on building relationships, driving client satisfaction, and shaping the future of claims service delivery?

We're looking for a dynamic Claims Relationship Manager (CRM) to join our team and play a pivotal role in managing key multinational accounts. If you're passionate about delivering exceptional client experiences and collaborating across business lines — this is your opportunity to make a real impact.

🚀 The Impact You'll Make

As our CRM, you'll be at the intersection of claims excellence and client strategy — partnering with Claims Management, Underwriting, ARC, and Distribution to drive growth and retention. You will:

Champion new business acquisition and retention through a claims services lens
Design individualized claims service plans tailored to each account's unique needs
Guide new accounts through seamless onboarding — from first handshake to full integration
Lead marketing activities alongside Underwriters, Distribution, and Risk Management, preparing compelling claims materials for client meetings
Serve as the go-to escalation point for key accounts, ensuring every broker and client interaction is handled with excellence.

🎯 What You'll Own

Customer Experience

Build and nurture strategic, long-term relationships with brokers and clients to fuel organic growth
Act as the single point of contact for claims on key accounts
Research client needs and deliver tailored claims service solutions

Communication & Advocacy

Conduct regular client check-ins to ensure continued satisfaction
Resolve claims complaints with professionalism and empathy
Gather and elevate client feedback on service, technology, and product delivery

Key Account Management

Drive new client acquisition — from special claim handling design to full onboarding
Serve as a trusted consultant, advising clients on short- and long-term strategic objectives
Continuously review the client claims experience and collaborate with claims leaders on improvement opportunities

Technology & Innovation

Demonstrate deep knowledge of our company portal — answering questions, running demos, and onboarding brokers
Participate in Business Verification Testing for new portal features

🌟 What You'll Bring

Bachelor's Degree (preferred)
5–7+ years of claims handling and relationship management experience
Outstanding communication and interpersonal skills — you're a natural connector
A thought leader mindset: you collaborate, motivate, and influence at every level
Proven ability to translate customer needs into actionable claims solutions
Strong problem-solving, negotiation, and conflict resolution skills
Experience with AI and machine learning applications in business processes is a plus
Proficiency in Excel and PowerPoint — you know how to tell a story with data
Comfort working across time zones in a global environment.

💡 Why This Role?

This isn't just a job — it's a chance to shape the claims experience for some of our most important multinational clients. You'll have the autonomy to build meaningful relationships, the platform to drive innovation, and the support of a collaborative team that values your expertise.

The annualized base pay range for this role is $112,818 - $170,509. The annual base salary range represents a nationwide market range. The actual salary for this position may be above and will be determined by a number of factors, including the scope, complexity and location of the role, the skills, education, training, credentials and experience of the candidate. The base pay is just one component of the AzC total compensation package. As part of our comprehensive compensation and highly rated benefits programs, employees are also eligible for annual performance-based cash incentive awards.

Ready to make your mark? Apply today and bring your claims expertise to a role where relationships drive results. 🌍

Claims Relationship Manager

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