Lead the Transformation discipline for Process Improvements at ING Hubs Slovakia. Define and safeguard expert standards, orchestrate complex change delivery, ensure strategic alignment, and strengthen the Hub’s capability to execute transformational change at scale. Act as both people leader and expert practitioner, developing your team while driving high-impact transformation programs and initiatives in the area of process management.

Key Responsibilities

Strategy & Vision

Setting the strategic direction for the process improvements function
Linking consultancy, operational excellence, and transformation to business priorities and long-term value creation.

Leadership & Capability Building

Lead and develop a team of transformation specialists (Process Experts –process improvements).
Build expert craftsmanship through structured capability uplift and coaching.
Provide leadership coaching, support performance management.
Lead experts, executing high‑impact process improvement projects, developing standards, methodologies, capabilities, coordinating end‑to‑end improvements, and building continuous improvement culture across the organization.
Lead transformation of the function towards future, technology and AI oriented skills

Transformation Strategy & Portfolio Delivery

Lead the change portfolio and ensure alignment with strategic objectives.
Embed change management practices into all improvement efforts
Design program and project structures to enable predictable, integrated execution.
Provide specialist guidance on policies, procedures, and complex transformation topics.
Contribute to functional strategy through expert insights.
Report on performance, outcomes and initiative status

Operational Excellence & Continuous Improvement

Identify and execute high-impact improvement initiatives.
Develop and deploy standards, frameworks, KPIs, and improvement governance.
Lead adoption of continuous-improvement practices across Hubs.
Use OM dashboards, productivity trends, attendance data, maturity scans, and risk signals to target improvements.

Stakeholder & Executive Engagement

Engage senior stakeholders with data-driven insights.
Actively work with COOs, Supercircle leads, Global process leads and senior stakeholders;
Manage cross-functional engagement to enable organizational alignment.
Act as the trusted advisor for operational management and transformation topics

Assurance, Governance & Risk

Ensure adherence to governance, risk standards, and compliance requirements.
Lead assurance reviews and implement corrective actions.
Monitor risk, service reliability, attrition, hiring patterns, and business-change triggers.

What You Bring

Experience & Skills

5–10 years in transformation, change delivery, consultancy, or process improvement in international environments.
Proven leadership experience with expertise teams.
Strong expertise in change management methodologies and portfolio integration.
Strong analytical skills and experience with dashboards and OM data.
Ability to influence senior stakeholders and navigate ambiguity.
Black Belt certification
Track record of Black Belt projects delivered

Education & Languages

University degree (Bachelor’s or Master’s).
Fluent English (C1).

Personal Attributes

Structured, resilient, and able to simplify complexity.
Strong communicator who builds trust and operates with integrity.
Strategic mindset paired with execution focus.
Customer‑centric problem‑solving and balanced stakeholder management.
Influence without authority

Wage (gross) 4293 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits

Friendly working environment
You build your own working day - flexible working hours and work from home
Daily working time: 7hrs 45min instead of standard 8hrs
Daily refreshments - coffee, fruits, drinks
Fully equipped gym accessible 24 hours / 7 days per week
Game room with unlimited access
Modern designed coffee corner and terrace with the grill spot
WellbeING
Sick leave compensation: up to 80% of the monthly salary
Life insurance contribution: up to 22,14 EUR/per month
3rd pillar contribution: up to 3% from your monthly salary
24/7 external mental health support
Learning opportunities: internal and external learning programs
Regular teambuildings, social events and communities
YOU/family/friends time
Extra 3 PERSONAL days per year
Extra vacation days: up to 10 extra days/per year
We welcome your ING-positive friends: referrals starting from 1000 EUR
150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)
Extra perks
Yearly bonus based on your performance and company’s results
Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
Home office contribution: 20 EUR/per month
Discounts from our and your favorite stores: up to 30%
Warm welcome package for your fresh start
Pet friendly office

Die ING ist eine globale Bank mit über 60.000 Mitarbeitenden. Wir sind für rund 38 Millionen Privat-Kundinnen und Kunden sowie für unsere Geschäfts- und Firmenkunden in über 40 Ländern da. Wir sind bunt, vielfältig, digital und stolz darauf. Lust uns kennenzulernen? Dich erwartet eine Kultur auf Augenhöhe, flexible Arbeitsweisen und die Chance, mit einem Job wirklich etwas zu verändern. Denn als globale Bank berühren wir das Leben von Millionen Menschen und wir streben danach einen positiven Einfluss auf die Gesellschaft und auf unseren Planeten zu haben. Selbstbestimmtes Arbeiten ist unser täglich Brot: Wir vertrauen unseren Mitarbeitenden und ermutigen sie, ihr Ding zu machen – also ihre Karriere so zu gestalten, wie es für sie am besten ist. Wir sind mehr als ein Arbeitgeber – wir sind innovativ, lösen Probleme, sind immer einen Schritt voraus und setzen uns dafür ein, einen echten Unterschied zu machen. Egal, ob Du gerade Deine Karriere startest oder die nächste große Herausforderung suchst, wir haben viele Jobmöglichkeiten, die Dich inspirieren und über Dich hinauswachsen lassen. Deine Zukunft bei der ING beginnt mit einer Bewerbung. Bist du bereit, Teil der ING zu werden? Wir haben viele Jobmöglichkeiten, die zu Deinen Fähigkeiten und Ambitionen passen! Verwende die Filter unter der Suchleiste, wie Standort und Jobtyp, um die perfekte Stelle zu finden. Starte jetzt mit der Suche und finde heraus, wohin Dich Dein nächster Karriereschritt führen könnte!

Expert Lead Transformation (Process Improvements)