Manager, Investor Services / Transfer Agency

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.

Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you

Role Summary

The candidate is responsible for the day to day duties of the team and ensuring client deliverables are met in a timely and correct manner. The Manager will report into the Vice President who is the Head of Transfer Agency in North America. The Manager must ensure adherence to Internal Transfer Agency procedures in addition to both internal and Regulatory AML requirements at all times

Key Responsibilities

• Review controls and procedures across Fund Services on a periodic basis
• Identify and Implement process improvements/system enhancements across the Transfer Agency Department
• Monitor operational risk across the Business and assist with the enhancement of the existing operational risk framework
• Operational risk scenario modelling and analysis
• Assist in building out and training the current teams
• Keep up to date on all Regulatory and internal Risk updates that impact the business ensuring the operations Teams have the necessary knowledge and system’s in place to deal with the updates
• Managing the oversight outsourcing for funds contracted from other jurisdictions
• Monitoring and enhancing the KRI metrics for the Department
• Managing international client relationships
• Interacting with hedge fund principals and their investors
• Review, understand and have the ability to discuss fund governing documents with staff and clients
• Responsible for all aspects of operations and controls functions: Processing subscriptions, redemptions, transfers and switches
• Ensure control framework and documented Transfer Agency procedures and policies in line with regulations both locally and globally
• Ensuring Apex Fund Services group policies are adhered to
• Responding to investor and audit related enquiries
• Ensure all regulatory reporting (onshore and offshore) is delivered within the required timeframes
• Providing periodic reports and feedback to senior management
• Participate in presentations for business opportunities from new and existing clients
• Be responsible for change management where required including Ad hoc project management (as required)
• Assisting in the further development of new & existing global client relationships, optimizing service offerings, productivity and profitability

What you bring

• Five plus years of proven experience managing an Investor Serivces/ Client Servicing teams
• Detailed knowledge of Investor Services systems
• Up to date Anti Money Laundering /Know Your Customer knowledge
• Up to date Foreign Account Tax Compliance Act (FATCA) knowledge
• A very strong understanding of fund legal structures and the fund administration business
• Strong leadership skills with demonstrated ability to drive change
• Strong Risk & control focus
• Demonstrated ability to manage complex projects
• Strong planning, organizational skills and entrepreneurial skills
• Knowledge of accounting, finance and investment concepts
• Strong communication (verbal and written) and problem-solving skills
• Must be able to work with all levels within the organization
• Strong multi-tasking skills
• The ability to adapt to changing priorities and varied decision-making scenarios
• An ability and desire to work to tight deadlines
• Good interpersonal skills to develop working relationships with colleagues, clients, other divisions/ offices of the bank and professional intermediaries

We pride ourselves in our commitment to fostering a connected and inclusive culture, all our opportunities at Apex have five (5) days in office requirement. Kindly submit your English CV upon applying

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Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

About Apex Group

We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals.

We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies. Prepare to accelerate.

We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

Positive change starts with you. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

The journey is yours to own. When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey.

Find out more about us