We are Allianz Partners, a global leader in assistance and insurance solutions across international health, assistance, automotive, and travel insurance. We operate in over 78 countries with more than 22,000 employees worldwide.

Join Our Team: Lead and Inspire in Travel Claims

We are looking for a dynamic and results-driven Claims Manager to lead our Travel Claims department. This role plays a key part in shaping service delivery while ensuring we consistently meet and exceed client KPIs and performance targets.

Reporting Line: Head of Travel Claims

What You’ll Do

Lead & Inspire:

Manage and develop a high-performing team, fostering collaboration and excellence to deliver outstanding customer experiences.

Leading & Coaching:

Manage, mentor, and support Team Managers to achieve operational excellence
Ensure claims processes align with business objectives and deliver against SLAs/KPIs
Manage claims costs for the business and partners

Collaboration & Communication:

Lead monthly performance and departmental meetings
Ensure clear agendas and effective communication across teams

Motivation & Development:

Drive a high-performance culture through coaching and development
Maintain training records and identify improvement opportunities
Create and implement Personal Development Plans (PDPs)

Drive Results:

Ensure the team meets and exceeds objectives through quality, efficiency, and continuous improvement

High-Performance Culture:

Build an engaged, collaborative environment aligned with Allianz’s vision and values

Resource Planning & Efficiency:

Optimise resource allocation to meet KPIs
Strategically plan overtime within budget

Problem Solving & Support:

Provide guidance on complex claims
Manage escalated partner claims
Deliver reports and escalate key issues to senior leadership

What We Offer

Work-Life Balance: 35-hour working week with hybrid working (3 days in office, 2 from home)

Collaborative Environment: Supportive and team-focused culture

Career Growth: Opportunities within a global organisation and leadership development

Learning & Development: Access to certifications and professional qualifications

Benefits:

Pension and savings plans
Share purchase scheme
Mental health and wellbeing support
And more

Additional Information:

On-call requirement may be required due to the nature of the role

About You

GCSE (or equivalent) in English & Maths
Strong communication skills with clients and stakeholders
Proficiency in MS Word and Excel
Proficiency using LLM and AI tools
Understanding of FCA regulations
Resilience in a fast-paced environment
Proven leadership experience managing large teams
Strong strategic thinking capability
A successful track record as a Claims Manager

Diversity & Inclusion

Allianz is committed to building a diverse and inclusive workforce. We welcome applications from all backgrounds and encourage employees to grow through varied experiences across the organisation.

Ready to Make an Impact?

If you are a results-driven leader with a passion for customer service, we’d love to hear from you. Apply today and take the next step in your career with Allianz Partners.

To Recruitment Agencies

Allianz recruits through dedicated in-house teams and does not accept unsolicited resumes/CVs, candidate introductions, or outreach from agencies or search firms. We only engage agencies under a prior, written contract and, where applicable, via our Preferred Supplier List (PSL). No fees will be paid for any candidate submitted or introduced without a contract in place, even if that candidate is subsequently hired. Do not contact hiring managers directly. Any breach, including unsolicited submissions, off-PSL contact, or attempts to invoice without an agreement, will result in candidate disqualification, termination of any existing contract, and non-payment of fees.

Hub Manager (Claims)