Job Title – Customer Assistance Coordinator
Department – Roadside
Location – Birmingham Hybrid

FULL TIME SALARY

Salary – £27,013.60
Bonus – £2,045 performance bonus

PART TIME SALARY - 20 Hours a week.

Salary - £15,436.34
Bonus: £1,168.57

The Role:
As a Customer Assistance Coordinator, you’ll play a vital role in supporting customers who require roadside assistance, delivering prompt, professional, and compassionate service. You'll be part of a dynamic, customer-focused team that strives to provide a smooth and reassuring experience during stressful situations.

This is a fantastic opportunity to join a global organisation that genuinely values its people and offers real opportunities for growth and development.

Hours & Working Pattern:
Full time - This is a 35-hour per week position, with shifts scheduled between 7:00 AM – 21:00 pm , Monday through Sunday.The role follows a hybrid working model. All necessary IT equipment will be provided (PC, dual monitors, keyboard, and mouse)

Part time - This is a 20 hours per week.

Mon to Fri – 5pm to 6pm starts
Saturdays alt 9am to 1pm - 2 saturdays a month

You Will:

Respond to customer calls with professionalism, empathy, and efficiency
Proactively manage each assistance case to ensure timely and appropriate service delivery
Communicate updates clearly and consistently to customers
Work within established call guidelines and procedures to meet quality standards
Collaborate with your team and management to drive service excellence

About You:

Strong verbal communication and listening skills
Customer-focused with a calm and solutions-driven approach
Comfortable using multiple systems and managing tasks simultaneously
Ability to work flexible hours, including weekends and bank holidays
A reliable and professional home working setup

Desirable:

Experience in a customer service, call centre, or emergency services environment
Understanding of roadside assistance processes or motor claims

Staff Benefits:
At Allianz Partners, we believe in rewarding our people and supporting their growth. In return for your skills, we offer:

Pension Scheme – Auto-enrolled from the 1st of the following month with 4% employee and 4% employer contributions, plus a 2.5% matching increase after 1 year of service
Private Medical Cover
Life Assurance – 4x your annual basic salary
Flu Vaccinations & Eye Care Vouchers
Free Roadside Assistance – After 6 months' probation
Travel Insurance – At a discounted rate
Interest-Free Season Ticket Loan – After probation
3 Paid Volunteering Days Per Year – After 12 months of service
Discounts – On Allianz products and a wide range of retail and lifestyle brands
Comprehensive Employee Assistance Programme (EAP) – 24/7 support for wellbeing, legal, and financial matters
Recognition & Rewards – For high performance and long service

Customer Assistance Coordinator - Roadside

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