About us

At Allianz, we are a leading global financial services provider, offering insurance and asset management solutions. Our culture of trust, collaboration, and innovation empowers employees to grow, thrive, and make a meaningful impact in a diverse and inclusive workplace.

The role

Purpose of the role is to proactively manage the independent recovery network in a defined region, ensuring that we provide a professional, high quality & cost effective service to our clients.

What you will do

• To visit agents, dealers and suppliers, as required, to review issues arising from procedural lapses and training issues.

• To identify areas within the region which do not have suitable coverage and liaise with the Regional Manager to appoint/terminate service providers when and where necessary, in order to maintain the high level of quality within your region.

• To ensure that all new service providers fully meet the Company’s contractual requirements in terms of compliance equipment, insurance, appearance and professional competence prior to being added to the network.

• To update and maintain all network related activity on the Assistance IT platform and other associated IT solutions

• To analyse your network suppliers KPIs, identify poor performance and provide individual suppliers with a performance improvement plan where needed

• To participate in the Mystery Shop Programme

• To organise and participate in Network Training days

• To organise and participate in trade shows

• To develop relationships with key motor manufacturer dealers in a defined region as determined by the Regional Manager.

• To manage other providers of assistance services as determined by the Regional Manager

• To ensure that any complaints received relating to a recovery are investigated promptly and the findings documented and communicated to the CS department and any other relevant department.

• To inspect vehicles, as required, to determine the extent of damage and potential liability.

• To advise vehicle recovery operators on any aspects of the recovery operation when requested to do so.

• To make recommendations and implement changes as required to ensure that we continue to resolve the root cause of issues.

• To support the operations team with training and technical information

• To resolve complaints in an impartial and diplomatic way and in keeping with the expectations of Allianz Partners and our clients.

• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use

What you will bring

• Educated to GCSE level or equivalent, including Maths and English.

• City & Guilds/BTEC in Motor Vehicle Engineering, NVQ in Automotive Studies, or equivalent

• Proven managerial background in an operational environment (field or office-based).

• Contract management skills

• Knowledge of UK Recovery Network operational processes, systems, and industry legislation.

• Proficiency in Word, Excel, and PowerPoint

• Experience in working with and managing relationships and performance of TPA’s

• Good working knowledge of the UK recovery industry.

• Experience with LGV.

• Full, clean, and current driving license.

• Ability to lift and carry equipment used in the recovery industry.

• Willingness to travel extensively and periodically stay overnight away from home.

Hours

Field based, 40 hours per week, Monday to Friday. Due to the nature of this position, hours may vary in line with business needs. The nature of the role means that there is a substantial amount of travel and a requirement to periodically stay away from home overnight

Why Work for Us

· Global Impact: Join a company that makes a difference in the lives of millions worldwide.

· Career Growth: We offer opportunities for professional development and career advancement.

· Inclusive Culture: Be part of a diverse team that values collaboration and innovation.

· Employee Well-being: We prioritize the health and well-being of our employees with comprehensive benefits.

How we hire

To Recruitment Agencies

Allianz recruits through dedicated in-house teams and does not accept unsolicited resumes/CVs, candidate introductions, or outreach from agencies or search firms. We only engage agencies under a prior, written contract and, where applicable, via our Preferred Supplier List (PSL). No fees will be paid for any candidate submitted or introduced without a contract in place, even if that candidate is subsequently hired. Do not contact hiring managers directly. Any breach, including unsolicited submissions, off-PSL contact, or attempts to invoice without an agreement, will result in candidate disqualification, termination of any existing contract, and non-payment of fees.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care.

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