About the role

We are looking for a highly experienced Platform Leader to lead the end-to-end delivery, and performance of a large-scale Roadside Assistance (RSA) operations platform for our global clients. The candidate will be based in UK and Ireland and will serve as the central leader for managing and expanding RSA operations across all UK and Ireland Business Partners

This is a strategic and operational leadership role that requires strong platform management experience, deep understanding of operations, stakeholder management capabilities, and the ability to build and scale high-performing teams in in the UK.

What you will do

Platform Ownership & Strategic Execution

Take full ownership of the RSA operations platform for internal operations management
Lead the end-to-end platform delivery, including workforce planning, process mapping, technology integration, and performance governance
Ensure seamless platform operations aligned with client SLAs, compliance, and operational excellence
Collaborate with technology, HR, training, and compliance teams to ensure readiness and scalability

Operational Excellence

Oversee day-to-day operations for UK RSA business delivered from UK and Ireland
Drive productivity, efficiency, and accuracy across the entire service lifecycle — including emergency roadside assistance, accident response, and customer support
Utilize data analytics to monitor performance, identify gaps, and deploy continuous improvement initiatives
Deliver operation performance with agreed budget

Leadership & Team Building

Build and lead a team of managers, team leads, and frontline staff.
Define goals, manage performance, and develop talent through coaching and structured development plans.
Create a high-performance culture focused on accountability, ownership, and customer satisfaction.

Client & Stakeholder Management

Act as a primary interface between the client’s senior leadership in UK
Own operational governance, manage escalations, and lead regular business reviews
Drive transparency and trust through strong communication, reporting, and strategic alignment with client objectives

AI Readiness Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

What you will bring

10–15 years of experience in platform or operations management, preferably in Roadside Assistance sector
Excellent leadership, communication, and stakeholder management skills.
Proven experience setting up and managing end-to-end platforms in a high-complexity, client-facing environment operating a 24/7 operation
Experience managing global clients and stakeholders, preferably in the automotive or RSA sector.
Strong understanding of performance metrics (KPIs, SLAs), operational analytics, and reporting tools.
Ability to thrive in a fast-paced, startup-like setup environment.

Previous experience managing UK/Europe-based clients.
Exposure to RSA, emergency response, or auto-assistance operations.

How we hire

To Recruitment Agencies

Allianz recruits through dedicated in-house teams and does not accept unsolicited resumes/CVs, candidate introductions, or outreach from agencies or search firms. We only engage agencies under a prior, written contract and, where applicable, via our Preferred Supplier List (PSL). No fees will be paid for any candidate submitted or introduced without a contract in place, even if that candidate is subsequently hired. Do not contact hiring managers directly. Any breach, including unsolicited submissions, off-PSL contact, or attempts to invoice without an agreement, will result in candidate disqualification, termination of any existing contract, and non-payment of fees.

1 Job im Bereich Operations Management im Vereinigten Königreich

RSA Head of Platform - UK & Ireland