IT Business Analyst (m/f/d) - IT ISM & IT Operations in Saarbrücken

Aufgaben

The candidate will be part of the IT department supporting applications used by Information Security Management and IT Operations teams.
Her / his role is to be part of both ongoing projects and run activities. The current roadmap aims at:

• Improving the application running our IT Service Management processes and specifically the CMDB
• Improving the Job monitoring tool
• Supporting the stabilization of the newly introduced GRC-Tool and further improvements of the application
• Supporting several other initiatives of Information Security Management

The candidate will be a Business Analyst, managing the delivery, quality of service and supporting enhancements of the respective IT landscape to meet business requirements.

Exciting tasks await you:

Facing the business contacts / end-users in Frankfurt and Paris:

• Qualify, challenge and frame the needs directly with the operational business lines or their representative
• Rationalization of business case, formalization of rational and preparation of synthesis for decision-making by top management
• Identification of architecture impacts, definition of target functional and technical architecture
• Manage the governance committees (English), workshop…
• Design the features (UI / logic / data), and model functionally the system (sequence, dependencies…)
• Manage Incident process: qualification, functional analysis, coordination, resolution plan
• Manage change requests in accordance with the service budget and framework
• Design Workbreakdown structure, planning and budget management

Facing the developer teams in Tunisia and Frankfurt:

• Write detailed functional specifications (User Stories)
• Provide functional support to developers
• Acceptance test and validation of functionalities
• Documentation of the functionalities

Facing Head of IT for ISM & IT Operations in Frankfurt:

• Project and progress reporting
• Reporting of alerts, risks and proposed solutions