Your tasks

To strengthen our team in Geneva, we are looking for a committed Client Service Professional who enjoys direct client engagement and is passionate about working in the field of precious metal sales and safe deposit box consulting. Your tasks include:

Perform cashier and counter duties, processing high-value cash, card, and bank transfer transactions with accuracy and efficiency
Execute buy and sell transactions for physical precious metals and bullion, applying live pricing and internal procedures
Process online bullion orders, ensuring accurate pricing, payment confirmation, and order validation
Coordinate order fulfilment and distribution, including: Preparing metals for client collection or secure delivery; liaising with internal operations, vaulting, and approved logistics partners; ensuring all packaging, documentation, and dispatch procedures meet security standards
Verify, count, and reconcile cash and physical metal holdings on a daily basis
Issue transaction confirmations, invoices, and supporting documentation
Perform customer due diligence (CDD) in line with anti-money laundering regulations, escalating cases requiring enhanced due diligence (EDD) in accordance with internal procedures
Maintain strict adherence to security protocols for handling physical metals and high-value assets
Support daily reconciliations, audit trails, and internal reporting requirements
Working closely with experienced relationship managers and gaining insights into the international precious metals business

Your profile

Successfully completed commerical training or degree in economics, finance, or a related field
Proven experience in sales or client service is essential, ideally in the financial, commercial, or luxury goods sector
Exposure to dealing with high-net-worth clients, with confidence handling significant transaction values
Experience processing online orders, payments, and fulfilment workflows
Strong understanding of cash handling, reconciliations, and operational controls
Enthusiasm for precious metals and investments
Friendly, confident, and service-oriented personality with a genuine passion for direct customer engagement
Ability to work in a team, willingness to learn, and a careful, reliable approach to work
Impeccable background and credit record
Excellent command of French and English; fluency in German is an advantage

Preferred (but not essential)
Prior experience handling physical bullion; coins and bars
Familiarity with secure logistics, insured delivery, or vaulting processes
Experience working in a regulated or security-controlled financial environment

What we offer

At Degussa, you will experience the stability and security of a traditional company, combined with the dynamic of a modern employer. Our benefits are designed to support what matters most to you, from financial security and professional development to work-life balance and additional rewards that recognise your contribution.

Financial Security: Your dedication deserves to be rewarded, both now and in the future. Enjoy a competitive salary, a range of employee benefits, and the opportunity to earn attractive sales incentives. You’ll also benefit from exclusive staff discounts on our products.
Reliability & Balance: We offer 25 days of annual leave and a reliable five-day working week, ensuring your weekends are free – for family, friends and everything else that’s important to you.
Health & Well-being: We believe everything works better when you’re well. This is why we support you with a wide range of fitness and health offerings, complimentary beverages, as well as fresh fruit and vegetables (availability depends on location).
Personal Development: Your growth matters to us. Take advantage of tailored training opportunities and a variety of ways to build on your strengths. Through our comprehensive onboarding, you’ll gain a solid understanding of the world of precious metals and receive ongoing support as you progress in your career.
Shared Success: Our culture is built on respect, collaboration and short decision-making processes. You’ll be part of a dedicated team that combines reliability with an innovative mindset working together towards shared success.

Disclaimer: Degussa is an equal opportunity employer. We welcome applications from all qualified individuals, regardless of gender, age, disability, sexual orientation, or background.

1 Job im Bereich Order management systems in der Schweiz

Client Service - Physical Precious Metals / Bullion (m/f/d)