Client Service - Physical Precious Metals / Bullion (m/f/d)

Your tasks

To strengthen our team in Geneva , we are looking for a committed Client Service Professional who enjoys direct client engagement and is passionate about working in the field of precious metal sales and safe deposit box consulting. Your tasks include:

• Perform cashier and counter duties, processing high-value cash, card, and bank transfer transactions with accuracy and efficiency
• Execute buy and sell transactions for physical precious metals and bullion, applying live pricing and internal procedures
• Process online bullion orders, ensuring accurate pricing, payment confirmation, and order validation
• Coordinate order fulfilment and distribution, including: Preparing metals for client collection or secure delivery; liaising with internal operations, vaulting, and approved logistics partners; ensuring all packaging, documentation, and dispatch procedures meet security standards
• Verify, count, and reconcile cash and physical metal holdings on a daily basis
• Issue transaction confirmations, invoices, and supporting documentation
• Perform customer due diligence (CDD) in line with anti-money laundering regulations, escalating cases requiring enhanced due diligence (EDD) in accordance with internal procedures
• Maintain strict adherence to security protocols for handling physical metals and high-value assets
• Support daily reconciliations, audit trails, and internal reporting requirements
• Working closely with experienced relationship managers and gaining insights into the international precious metals business

Your profile

• Successfully completed commerical training or degree in economics, finance, or a related field
• Proven experience in sales or client service is essential, ideally in the financial, commercial, or luxury goods sector
• Exposure to dealing with high-net-worth clients, with confidence handling significant transaction values
• Experience processing online orders, payments, and fulfilment workflows
• Strong understanding of cash handling, reconciliations, and operational controls
• Enthusiasm for precious metals and investments
• Friendly, confident, and service-oriented personality with a genuine passion for direct customer engagement
• Ability to work in a team, willingness to learn, and a careful, reliable approach to work
• Impeccable background and credit record
• Excellent command of French and English; fluency in German is an advantage

Preferred (but not essential)

• Prior experience handling physical bullion; coins and bars
• Familiarity with secure logistics, insured delivery, or vaulting processes
• Experience working in a regulated or security-controlled financial environment

What we offer

At Degussa, you will experience the stability and security of a traditional company, combined with the dynamic of a modern employer. Our benefits are designed to support what matters most to you, from financial security and professional development to work-life balance and additional rewards that recognise your contribution.

Financial Security : Your dedication deserves to be rewarded, both now and in the future. Enjoy a competitive salary, a range of employee benefits, and the opportunity to earn attractive sales incentives. You’ll also benefit from exclusive staff discounts on our products.

Reliability & Balance : We offer 25 days of annual leave and a reliable five-day working week, ensuring your weekends are free – for family, friends and everything else that’s important to you.

Health & Well-being : We believe everything works better when you’re well. This is why we support you with a wide range of fitness and health offerings, complimentary beverages, as well as fresh fruit and vegetables ( availability depends on location ).

Personal Development : Your growth matters to us. Take advantage of tailored training opportunities and a variety of ways to build on your strengths. Through our comprehensive onboarding, you’ll gain a solid understanding of the world of precious metals and receive ongoing support as you progress in your career.

Shared Success : Our culture is built on respect, collaboration and short decision-making processes. You’ll be part of a dedicated team that combines reliability with an innovative mindset working together towards shared success.

Disclaimer: Degussa is an equal opportunity employer. We welcome applications from all qualified individuals, regardless of gender, age, disability, sexual orientation, or background.