[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-customer-success-manager-talent-pool-lseg-en-za":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":11,"featured_until":7,"is_active":12,"deactivated_at":7,"is_enriched":12,"processed_job_posting_json":13,"processed_latitude":79,"processed_longitude":80,"processed_employment_types":81,"processed_working_hours":82,"processed_working_hours_labels":84,"processed_home_office":85,"processed_salary_min":76,"processed_salary_max":77,"processed_salary_currency":73,"processed_salary_source":86,"processed_benefits":87,"processed_benefits_labels":97,"processed_industry":98,"processed_skills":7,"processed_job_location":99,"processed_full_address_gmaps":101,"processed_street_gmaps":103,"processed_city_gmaps":105,"processed_postal_code_gmaps":106,"processed_country_gmaps":108,"processed_country_iso_code_gmaps":110,"full_description":16,"formatted_description":111,"processed_employment_types_labels":35,"processed_home_office_labels":33,"processed_industry_labels":37,"processed_it_skills":112,"processed_it_skills_labels":114,"processed_soft_skills":115,"processed_soft_skills_labels":118,"processed_job_expertise_skills":119,"processed_job_expertise_skills_labels":120,"processed_language_requirements":121,"processed_total_experience_years":128,"processed_professional_field":129,"processed_professional_field_labels":132,"processed_leadership_role":11,"processed_date_posted":19,"raw_job_url":133,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":7,"canonical_industry_label":7,"max_cpc":134,"actual_cpc":7},75223,"customer-success-manager-talent-pool-lseg","Customer Success Manager (talent pool)",null,{"name":9,"slug":10,"logo_url":7},"LSEG","lseg",false,true,{"@context":14,"@type":15,"title":6,"description":16,"hiringOrganization":17,"datePosted":19,"validThrough":20,"jobLocation":21,"jobLocationType":33,"employmentType":34,"industry":36,"skills":38,"baseSalary":71},"https:\u002F\u002Fschema.org\u002F","JobPosting","We're looking for a Customer Success Manager to drive adoption, retention, and renewal outcomes across a portfolio of strategic financial services accounts. Acting as a trusted advisor, you'll help clients realise measurable value from our Data & Feeds solutions — while building executive relationships and partnering across Account Management, Product, and Content teams. Strong market knowledge of the South African financial services landscape is essential. This role is advertised to build for our upcoming hiring needs in South Africa. Key Responsibilities Drive customer adoption, retention, and renewals across a portfolio of strategic accounts. Build trusted-advisor relationships with executive and senior stakeholders, from technical teams to C-suite. Monitor customer health, usage trends, and renewal signals to proactively manage risk. Lead strategic business reviews and translate customer insight into retention and growth strategies. Identify up-sell\u002Fcross-sell opportunities and support account growth with Sales teams. Maintain working knowledge of cloud, APIs, AI-enabled tools\u002Fworkflows and data delivery mechanisms to guide customer solutions. What You'll Bring Proven experience in Customer Success, Strategic Account Management, or Enterprise Relationship Management. A track record managing strategic portfolios with accountability for retention and renewals. Strong commercial acumen — comfortable analysing revenue, usage, and customer health metrics. Executive stakeholder management, presentation, and facilitation skills. Experience in financial markets, financial data, or fintech, AI tools is essential. Market Knowledge (Essential) Strong understanding of South African and broader Middle East & Africa (MEA) financial markets. Familiarity with Johannesburg\u002FSandton and Cape Town financial hubs. Understanding of local regulatory and exchange environments, including the JSE. Knowledge of enterprise market data solutions and customer workflows. Qualifications Bachelor's degree or equivalent; relevant certifications a plus. Fluent English; additional African\u002Fregional languages advantageous. Willingness to travel regularly to customer sites. Candidate Profile The ideal candidate is commercially minded, customer-focused, and highly proactive. They are capable of balancing strategic relationship management with data-driven decision-making, can anticipate risk before it materialises, and are motivated by delivering measurable customer outcomes. Candidates should demonstrate ambition, strong ownership, and a customer-centric mindset, with the ability to build credibility quickly and operate effectively within a high-performance, client-facing environment. What We Offer We're proud to offer a working culture that supports growth, balance, and purpose: Hybrid and flexible working arrangements. A welcoming, inclusive culture backed by Employee Networks. A competitive referral bonus program. Access to private healthcare, wellness support, and pension contributions. Professional development opportunities and learning resources. Paid volunteer time to support causes that matter to you. A team that values your input and supports your goals. We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you! Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. If you want to apply for a job, please click the Apply button. You will then be redirected to our Careers sign-in page where you can enter your existing credentials or set up an account with us. If there is nothing that currently suits you, feel free to send us your Resume\u002FCV LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential. Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more Get to know some of our people who are pushing the boundaries of technology, finance and more around the world.",{"@type":18,"name":9},"Organization","2026-09-01","2027-09-01",[22],{"@type":23,"address":24,"geo":29},"Place",{"@type":25,"addressLocality":26,"addressCountry":27,"addressRegion":28},"PostalAddress","Johannesburg","ZA","Gauteng",{"@type":30,"latitude":31,"longitude":32},"GeoCoordinates",-26.202569,28.0164706,"HYBRID",[35],"PERMANENT",[37],"Financial Markets Infrastructure and Data",[39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61,62,63,64,65,66,67,68,69,70],"Cloud Computing","APIs","AI Tools","Data Delivery Mechanisms","Customer Focus","Proactivity","Relationship Management","Presentation Skills","Facilitation Skills","Commercial Acumen","Data-Driven Decision Making","Risk Anticipation","Ownership","Ambition","Teamwork","Customer Success Management","Strategic Account Management","Enterprise Relationship Management","Financial Markets Knowledge","Financial Data Knowledge","Fintech Knowledge","South African Financial Markets Knowledge","MEA Financial Markets Knowledge","Regulatory Environment Knowledge","Exchange Environment Knowledge","Enterprise Market Data Solutions Knowledge","Customer Workflow Knowledge","Revenue Analysis","Usage Metrics Analysis","Customer Health Metrics Analysis","Up-sell\u002FCross-sell Identification","Strategic Business Reviews",{"@type":72,"currency":73,"value":74},"MonetaryAmount","ZAR",{"@type":75,"minValue":76,"maxValue":77,"unitText":78},"QuantitativeValue",600000,900000,"YEAR",[31],[32],"permanent",[83],"FULL_TIME",[83],"hybrid","estimated",[88,89,90,91,92,93,94,95,96],"Hybrid and flexible working arrangements","Inclusive culture with Employee Networks","Competitive referral bonus program","Private healthcare","Wellness support","Pension contributions","Professional development opportunities","Learning resources","Paid volunteer time",[88,89,90,91,92,93,94,95,96],"financial markets infrastructure and data",[100],"lseg, zaf-johannesburg-138 west stre, south africa",[102],"138 West St, Mayfair, Johannesburg, 2108, Südafrika",[104],"West Street 138",[26],[107],"2108",[109],"Südafrika",[27],"We're looking for a Customer Success Manager to drive adoption, retention, and renewal outcomes across a portfolio of strategic financial services accounts. Acting as a trusted advisor, you'll help clients realise measurable value from our Data & Feeds solutions — while building executive relationships and partnering across Account Management, Product, and Content teams. Strong market knowledge of the South African financial services landscape is essential. This role is advertised to build for our upcoming hiring needs in South Africa.\n\n## Key Responsibilities\n\n- Drive customer adoption, retention, and renewals across a portfolio of strategic accounts.\n- Build trusted-advisor relationships with executive and senior stakeholders, from technical teams to C-suite.\n- Monitor customer health, usage trends, and renewal signals to proactively manage risk.\n- Lead strategic business reviews and translate customer insight into retention and growth strategies.\n- Identify up-sell\u002Fcross-sell opportunities and support account growth with Sales teams.\n- Maintain working knowledge of cloud, APIs, AI-enabled tools\u002Fworkflows and data delivery mechanisms to guide customer solutions.\n\n## What You'll Bring\n\n- Proven experience in Customer Success, Strategic Account Management, or Enterprise Relationship Management.\n- A track record managing strategic portfolios with accountability for retention and renewals.\n- Strong commercial acumen — comfortable analysing revenue, usage, and customer health metrics.\n- Executive stakeholder management, presentation, and facilitation skills.\n- Experience in financial markets, financial data, or fintech, AI tools is essential.\n\n## Market Knowledge (Essential)\n\n- Strong understanding of South African and broader Middle East & Africa (MEA) financial markets.\n- Familiarity with Johannesburg\u002FSandton and Cape Town financial hubs.\n- Understanding of local regulatory and exchange environments, including the JSE.\n- Knowledge of enterprise market data solutions and customer workflows.\n\n## Qualifications\n\n- Bachelor's degree or equivalent; relevant certifications a plus.\n- Fluent English; additional African\u002Fregional languages advantageous.\n- Willingness to travel regularly to customer sites.\n\n## Candidate Profile\n\nThe ideal candidate is commercially minded, customer-focused, and highly proactive. They are capable of balancing strategic relationship management with data-driven decision-making, can anticipate risk before it materialises, and are motivated by delivering measurable customer outcomes. Candidates should demonstrate ambition, strong ownership, and a customer-centric mindset, with the ability to build credibility quickly and operate effectively within a high-performance, client-facing environment.\n\n## What We Offer\n\nWe're proud to offer a working culture that supports growth, balance, and purpose:\n\n- Hybrid and flexible working arrangements.\n- A welcoming, inclusive culture backed by Employee Networks.\n- A competitive referral bonus program.\n- Access to private healthcare, wellness support, and pension contributions.\n- Professional development opportunities and learning resources.\n- Paid volunteer time to support causes that matter to you.\n- A team that values your input and supports your goals.\n\nWe believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you!\n\nCareer Stage: Senior Associate\n\nLondon Stock Exchange Group (LSEG) Information:\n\nJoin us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.\n\nLSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.\n\nOur purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.\n\nWorking with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.\n\nYou will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.\n\nLSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.\n\nPlease take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.\n\nIf you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.\n\nIf you want to apply for a job, please click the Apply button. You will then be redirected to our Careers sign-in page where you can enter your existing credentials or set up an account with us.\n\nIf there is nothing that currently suits you, feel free to send us your Resume\u002FCV\n\nLSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.\n\nOur culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.\n\nOur Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions\n\nLSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more\n\nGet to know some of our people who are pushing the boundaries of technology, finance and more around the world.",{"apis":113,"ai tools":113,"cloud computing":113,"data delivery mechanisms":113},2,[39,40,41,42],{"customer focus":116,"proactivity":116,"relationship management":116,"presentation skills":116,"facilitation skills":116,"commercial acumen":116,"data-driven decision making":116,"risk anticipation":116,"ownership":116,"ambition":116,"teamwork":117},4,3,[43,44,45,46,47,48,49,50,51,52,53],{"revenue analysis":117,"fintech knowledge":116,"usage metrics analysis":117,"financial data knowledge":116,"strategic business reviews":117,"customer success management":116,"customer workflow knowledge":117,"financial markets knowledge":116,"strategic account management":116,"exchange environment knowledge":117,"mea financial markets knowledge":117,"customer health metrics analysis":117,"regulatory environment knowledge":117,"up-sell\u002Fcross-sell identification":117,"enterprise relationship management":116,"south african financial markets knowledge":116,"enterprise market data solutions knowledge":117},[54,55,56,57,58,59,60,61,62,63,64,65,66,67,68,69,70],{"detected_language_jobad":122,"required":123},"en",[124],[125],{"language":126,"level":127},"ENGLISH","C1",5,[130,131],"Business Administration and Management","Sales and Marketing",[130,131],"https:\u002F\u002Flseg.wd3.myworkdayjobs.com\u002Fen-us\u002Fcareers\u002Fjob\u002Fzaf-johannesburg-138-west-stre\u002Fcustomer-success-manager_r0121759",1]