[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-lead-teller-keybank-national-association-44-en-us":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":11,"featured_until":7,"is_active":12,"deactivated_at":7,"is_enriched":12,"processed_job_posting_json":13,"processed_latitude":73,"processed_longitude":74,"processed_employment_types":75,"processed_working_hours":76,"processed_working_hours_labels":78,"processed_home_office":79,"processed_salary_min":70,"processed_salary_max":71,"processed_salary_currency":67,"processed_salary_source":80,"processed_benefits":81,"processed_benefits_labels":83,"processed_industry":84,"processed_skills":7,"processed_job_location":85,"processed_full_address_gmaps":87,"processed_street_gmaps":89,"processed_city_gmaps":91,"processed_postal_code_gmaps":92,"processed_country_gmaps":94,"processed_country_iso_code_gmaps":96,"full_description":16,"formatted_description":97,"processed_employment_types_labels":36,"processed_home_office_labels":34,"processed_industry_labels":38,"processed_it_skills":98,"processed_it_skills_labels":100,"processed_soft_skills":101,"processed_soft_skills_labels":104,"processed_job_expertise_skills":105,"processed_job_expertise_skills_labels":106,"processed_language_requirements":107,"processed_total_experience_years":103,"processed_professional_field":114,"processed_professional_field_labels":117,"processed_leadership_role":12,"processed_date_posted":20,"raw_job_url":118,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":84,"canonical_industry_label":38,"max_cpc":119,"actual_cpc":7},85348,"lead-teller-keybank-national-association-44","Lead Teller",null,{"name":9,"slug":10,"logo_url":7},"KeyBank National Association","keybank-national-association",false,true,{"@context":14,"@type":15,"title":6,"description":16,"hiringOrganization":17,"datePosted":20,"validThrough":21,"jobLocation":22,"jobLocationType":34,"employmentType":35,"industry":37,"skills":39,"baseSalary":65},"https:\u002F\u002Fschema.org\u002F","JobPosting","Location: 300 Madison Avenue - Toledo, Ohio 43604 Job Summary Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client relationships with Key by providing distinctive quality service in branch. Lead Tellers ask questions and listen to clients to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and branch compliance with regulatory, security, and internal audit controls. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them. Essential Functions Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially. Assumes responsibility for the efficient, effective, and accurate performance of teller functions while coaching other tellers to do so as well in an in-person branch setting. Acts as a resource to identify and resolve more complex client servicing issues. Listens for clues for financial wellness opportunities during client conversations, and then appropriately transitions the clients to a Banker. Assists clients in achieving their financial goals and objectives through the use of financial wellness tools. Attends and participates in in-person morning huddles and end-of-day debriefs. Follows compliance, audit, and security procedures, balances cash drawer within balancing guidelines. Manages day-to-day duties for the branch teller line, including scheduling of tellers, observing, and providing coaching to tellers to enhance effectiveness, and overseeing branch operational standards; provides direction and guidance for branch staff on operational\u002Fregulatory procedures. Reviews and maintains knowledge of product guides, fees, and policies to stay current on offerings. Supports the Branch Manager in onboarding and training new Tellers to the team. Work on Saturdays as directed by management Performs other duties as assigned; duties, responsibilities and\u002For activities may change or new ones may be assigned at any time with or without notice Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key. Education High School Diploma , GED, or equivalent business experience (required) Work Experience Minimum of 3 years demonstrated superior client relationship skills (required) Minimum of 3 years' experience in cash handling (required) Working knowledge of PC with Windows based applications and calculator (required) Demonstrated ability to lead, motivate, and foster teamwork (required) Demonstrated organizational skills while managing multiple tasks (required) Licenses and Certifications Notary License (preferred) Skills Knowledgeable about the client’s accounts and business with the bank and uses sound judgment with clients and transactions. Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (e.g., ATM, Online and Telephone Banking). Strong work ethic and high level of integrity; ability to exercise sound judgment to make reasonable decisions in the absence of direction. Excellent time management skills. Managing the daily activities of the teller line, ensuring efficient and accurate processing of transactions, maintaining compliance with banking regulations, and providing exceptional client service Accurately and securely processing of cash transactions, including deposits, withdrawals, and balancing cash drawers at the end of each shift Promoting the bank's products and services to clients, identifying sales opportunities, and achieving sales targets. Helping clients achieve their financial goals through education and the use of financial tools Core Competencies All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct. Physical Demands Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate\u002Fgrasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs. Driving Requirements Ability to occasionally operate a motor vehicle with a valid driver's license. Work Location Category Branch COMPENSATION AND BENEFITS This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and\u002For discretionary incentives. Please click here for a list of benefits for which this position is eligible. Job Posting Expiration Date: 01\u002F01\u002F2027 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.",{"@type":18,"name":19},"Organization","0100 KeyBank National Association","2026-10-09","2027-10-09",[23],{"@type":24,"address":25,"geo":30},"Place",{"@type":26,"addressLocality":27,"addressCountry":28,"addressRegion":29},"PostalAddress","Toledo","US","Ohio",{"@type":31,"latitude":32,"longitude":33},"GeoCoordinates",41.6513919,-83.5340461,"ONSITE",[36],"PERMANENT",[38],"Banking",[40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61,62,63,64],"Windows-based applications","Calculator","Client relationship skills","Leadership","Teamwork","Organizational skills","Time management","Communication","Problem solving","Sales","Coaching","Integrity","Work ethic","Cash handling","Teller operations","Client service","Branch operations","Regulatory compliance","Audit controls","Security procedures","Scheduling","Staffing","Financial products knowledge","Sales target achievement","Notary",{"@type":66,"currency":67,"value":68},"MonetaryAmount","USD",{"@type":69,"minValue":70,"maxValue":71,"unitText":72},"QuantitativeValue",39000,52000,"YEAR",[32],[33],"permanent",[77],"FULL_TIME",[77],"onsite","estimated",[82],"Incentive compensation (production, commission, and\u002For discretionary incentives)",[82],"banking",[86],"0100, 300 madison avenue (br), toledo, oh, united states of america",[88],"300 Madison Ave, Toledo, OH 43604, USA",[90],"Madison Avenue 300",[27],[93],"43604",[95],"USA",[28],"Location: 300 Madison Avenue - Toledo, Ohio 43604\n\n## Job Summary\n\nBe a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client relationships with Key by providing distinctive quality service in branch. Lead Tellers ask questions and listen to clients to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and branch compliance with regulatory, security, and internal audit controls. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.\n\n## Essential Functions\n\n- Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.\n- Assumes responsibility for the efficient, effective, and accurate performance of teller functions while coaching other tellers to do so as well in an in-person branch setting.\n- Acts as a resource to identify and resolve more complex client servicing issues.\n- Listens for clues for financial wellness opportunities during client conversations, and then appropriately transitions the clients to a Banker.\n- Assists clients in achieving their financial goals and objectives through the use of financial wellness tools.\n- Attends and participates in in-person morning huddles and end-of-day debriefs.\n- Follows compliance, audit, and security procedures, balances cash drawer within balancing guidelines.\n- Manages day-to-day duties for the branch teller line, including scheduling of tellers, observing, and providing coaching to tellers to enhance effectiveness, and overseeing branch operational standards; provides direction and guidance for branch staff on operational\u002Fregulatory procedures.\n- Reviews and maintains knowledge of product guides, fees, and policies to stay current on offerings.\n- Supports the Branch Manager in onboarding and training new Tellers to the team.\n- Work on Saturdays as directed by management\n- Performs other duties as assigned; duties, responsibilities and\u002For activities may change or new ones may be assigned at any time with or without notice\n- Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.\n\n## Education\n\n- High School Diploma , GED, or equivalent business experience (required)\n\n## Work Experience\n\n- Minimum of 3 years demonstrated superior client relationship skills (required)\n- Minimum of 3 years' experience in cash handling (required)\n- Working knowledge of PC with Windows based applications and calculator (required)\n- Demonstrated ability to lead, motivate, and foster teamwork (required)\n- Demonstrated organizational skills while managing multiple tasks (required)\n\n## Licenses and Certifications\n\n- Notary License (preferred)\n\n## Skills\n\n- Knowledgeable about the client’s accounts and business with the bank and uses sound judgment with clients and transactions.\n- Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (e.g., ATM, Online and Telephone Banking).\n- Strong work ethic and high level of integrity; ability to exercise sound judgment to make reasonable decisions in the absence of direction.\n- Excellent time management skills.\n- Managing the daily activities of the teller line, ensuring efficient and accurate processing of transactions, maintaining compliance with banking regulations, and providing exceptional client service\n- Accurately and securely processing of cash transactions, including deposits, withdrawals, and balancing cash drawers at the end of each shift\n- Promoting the bank's products and services to clients, identifying sales opportunities, and achieving sales targets.\n- Helping clients achieve their financial goals through education and the use of financial tools\n\n## Core Competencies\n\nAll KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.\n\n## Physical Demands\n\nConsumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate\u002Fgrasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.\n\n## Driving Requirements\n\nAbility to occasionally operate a motor vehicle with a valid driver's license.\n\n## Work Location Category\n\nBranch\n\n## COMPENSATION AND BENEFITS\n\nThis position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and\u002For discretionary incentives. Please click here for a list of benefits for which this position is eligible.\n\nJob Posting Expiration Date: 01\u002F01\u002F2027\n\nKeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.\n\nKeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.",{"calculator":99,"windows-based applications":99},2,[40,41],{"client relationship skills":102,"leadership":102,"teamwork":102,"organizational skills":102,"time management":102,"communication":102,"problem solving":102,"sales":102,"coaching":103,"integrity":102,"work ethic":102},4,3,[42,43,44,45,46,47,48,49,50,51,52],{"notary":99,"staffing":103,"scheduling":103,"cash handling":102,"audit controls":103,"client service":102,"branch operations":102,"teller operations":102,"security procedures":103,"regulatory compliance":102,"sales target achievement":103,"financial products knowledge":103},[53,54,55,56,57,58,59,60,61,62,63,64],{"detected_language_jobad":108,"required":109},"en",[110],[111],{"language":112,"level":113},"ENGLISH","C2",[115,116],"Customer Service","Finance",[115,116],"https:\u002F\u002Fkeybank.wd5.myworkdayjobs.com\u002Fen-us\u002Fexternal_career_site\u002Fjob\u002Ftoledo-oh\u002Flead-teller_r-42617",1]