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Commercial Insurance","Remote_SC","Job Description: Title: Account Manager - Commercial Lines Remote: candidates residing in Eastern or Central Time Zones Supporting: IOA - Charleston | Book Focus: General, Property | Requirement: active P&C license Please note: If this position is posted as either fully remote and\u002For hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com\u002Flocations About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Key Responsibilities: Technical Competence: Maintain technical competence and industry expertise. Team Leadership: Direct daily activities of the account management team. Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis. Policy Management: Manage policy expirations and renewals. Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals. Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. System Maintenance: Maintain agency management systems and carrier\u002Fvendor platforms, ensuring data accuracy and completeness. Activity Monitoring: Monitor and maintain activity\u002Fsuspense to ensure timely completion. Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Policy Compliance: Stay updated on company policies and procedures. Continuous Improvement: Seek and adopt best practices to improve individual and team performance. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 3+ years of account management experience, or 5+ years in the insurance industry Thorough knowledge of insurance brokerage and client needs Required active licensing; professional designation (CIC or equivalent) preferred Strong analytical, problem-solving, and decision-making skills Exceptional customer service, communication, multitasking, and organizational skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work\u002Ffamily life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $80,000.00 - $90,000.00 annually depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Insurance Office of America (IOA) is one of the largest privately held independent insurance brokerages in the United States. Founded in 1988, IOA has more than 1,500 associates located in over 60 offices in the U.S., and it is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.",{"id":142,"slug":143,"title":144,"location":132,"raw_job_location_address_addressLocality":145,"raw_hiringOrganization_logo_url":132,"raw_description":146},58175,"account-manager-commercial-insurance-constructioncontractors-insurance-office-of-america-inc","Account Manager - Commercial Insurance (Construction\u002FContractors)","Remote_FL","Job Description: Commercial Insurance Account Manager Please note: If this position is posted as either fully remote and\u002For hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com\u002Flocations About the Role: We are seeking insurance professionals with 5 to 10+ years of commercial insurance experience and an active P&C license, for current and future opportunities within our Account Management career path based on experience and licensing. Multiple experience levels considered, including Account Manager, Senior Account Manager and Senior Account Executive opportunities. The Commercial Lines Account Management team is responsible for managing and retaining client relationships, supporting new business opportunities, delivering exceptional service, and ensuring operational excellence across an assigned book of business. As team members advance through the career framework, responsibilities expand from account servicing and renewal management to technical leadership, strategic client consulting, business development, and team oversight. Book Focus: Construction, Contractors Account Manager Primary Purpose Manage an assigned book of business by providing day-to-day client service, supporting account retention efforts, coordinating policy administration activities, and ensuring accurate and timely execution of service deliverables. Key Responsibilities Client Service & Account Administration Respond to client service requests and inquiries. Process policy changes, endorsements, billing requests, and claims support. Conduct coverage analysis and assist clients with policy-related questions. Maintain positive client relationships through responsive service. Renewal & Retention Management Manage policy expirations and renewal timelines. Gather underwriting information and prepare renewal submissions. Support renewal marketing efforts and proposal development. Assist with account retention initiatives. Operational Excellence Maintain agency management systems and carrier\u002Fvendor platforms. Ensure account documentation is accurate and complete. Monitor activity and suspense systems to ensure timely completion of tasks. Follow company policies, procedures, and compliance requirements. Financial Management Assist with accounts receivable monitoring and collection efforts. Resolve billing and payment issues as needed. Professional Development Maintain technical insurance knowledge and industry awareness. Participate in continuous improvement initiatives. Demonstrate company values and a commitment to client service excellence. Qualifications 3+ years of account management experience or 5+ years of insurance industry experience. Active insurance license. Strong knowledge of insurance products and brokerage operations. Excellent customer service, communication, organizational, and analytical skills. High School Diploma or equivalent. CIC or equivalent designation preferred. Senior Account Manager Primary Purpose Manage a complex book of business while serving as a technical resource and workflow leader for the account management team. Provide guidance on complex service matters and support operational excellence across the department. Additional Responsibilities Beyond Account Manager Technical Leadership Serve as a subject matter expert for insurance products, coverages, and account management processes. Provide guidance on complex client service, coverage, billing, and claims issues. Support escalation resolution and risk management discussions. Team Leadership & Coordination Direct daily account management workflows and priorities. Monitor team workloads and service standards. Coordinate activities to meet quality, productivity, and service expectations. Communicate proactively regarding workload, priorities, and operational challenges. Mentorship & Development Share technical expertise and best practices with team members. Support training and development initiatives. Promote process improvements and operational efficiencies. Qualifications 5+ years of account management experience or 7+ years of insurance industry experience. Active insurance license. Advanced knowledge of insurance brokerage operations. Demonstrated leadership, mentoring, and problem-solving skills. CIC or equivalent designation preferred. High School Diploma or equivalent. Senior Account Executive Primary Purpose Provide strategic leadership for a complex portfolio of clients by coordinating marketing, servicing, risk management, and sales activities. Serve as a trusted advisor to clients, Producers, and account teams while driving retention, growth, and client advocacy efforts. Additional Responsibilities Beyond Senior Account Manager Strategic Client Leadership Manage executive-level client relationships. Conduct client meetings and strategic business reviews. Prepare and present account summaries, risk management recommendations, and coverage strategies. Serve as the primary advisor on complex insurance and risk management matters. Business Development & Growth Identify cross-sell and up-sell opportunities. Support Producers in new business development and client retention efforts. Negotiate and close new business opportunities and renewals. Develop growth strategies within assigned accounts. Producer Partnership Act as the primary communication liaison between Producers and account teams. Coordinate strategic account planning and execution. Support sales and marketing initiatives. Advanced Technical & Account Management Lead complex renewal and marketing processes. Conduct loss run analysis and evaluate underwriting information. Negotiate coverage terms, conditions, and pricing. Oversee binding, issuance, billing, delivery, and servicing activities. Manage complex policy forms, endorsements, contracts, audits, certificates, evidences, and cancellations. Team Leadership & Decision Making Exercise independent judgment and discretion in client and business decisions. Direct account team activities to ensure service standards and deadlines are achieved. Lead problem-solving efforts for highly complex client situations. Qualifications 8+ years of insurance industry experience or 10+ years of client relationship, sales, or marketing experience. Active insurance license. CIC or equivalent professional designation required. Strong strategic consulting, negotiation, and relationship management skills. Demonstrated success managing complex client portfolios. Excellent communication, delegation, leadership, and customer advocacy skills. High School Diploma or equivalent. What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work\u002Ffamily life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $60,000 - 115,000 annually, depending on role, experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Insurance Office of America (IOA) is one of the largest privately held independent insurance brokerages in the United States. Founded in 1988, IOA has more than 1,500 associates located in over 60 offices in the U.S., and it is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.",{"id":148,"slug":149,"title":150,"location":132,"raw_job_location_address_addressLocality":145,"raw_hiringOrganization_logo_url":132,"raw_description":151},58176,"commercial-insurance-account-manager-transportation-insurance-office-of-america-inc","Commercial Insurance Account Manager - Transportation","Job Description: Commercial Insurance Account Manager Book Focus: Transportation Please note: If this position is posted as either fully remote and\u002For hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com\u002Flocations About the Role: We are seeking insurance professionals with 5 years of commercial insurance experience, an active P&C license, and commercial transportation \u002F trucking experience, for current and future opportunities within our Account Management career path based on experience and licensing. Provide administrative, technical, and customer service support to the account team and assigned clients. This role ensures accurate policy processing, supports new and renewal business, and maintains high service standards while minimizing risk exposure. The scope, autonomy, and complexity of responsibilities increase by level, ranging from task execution (Account Associate) to independent account management and technical advisory (Account Manager Associate). Core Responsibilities (All Levels) Client Service & Support Deliver proactive, responsive service to clients and internal teams Communicate workload status and resolve service requests efficiently Support strong client and team relationships Policy Administration Process endorsements, audits, cancellations, reinstatements Manage certificates, ID cards, binders, invoices, and related documents Support policy issuance and documentation accuracy Business & Renewal Support Assist or lead new and renewal business processes Prepare submissions and proposals Gather underwriting information and documentation Systems & Workflow Management Maintain accurate client and policy data in systems Monitor activities and ensure timely task completion Billing & Compliance Resolve billing discrepancies and support collections Ensure adherence to policies and minimize errors & omissions exposure Level Differentiation Account Associate (AA) (Non-Exempt)– Foundational Executes transactional and administrative tasks Supports workflows under close supervision Assists with submissions and policy processing Focused on accuracy, timeliness, and task completion Senior Account Associate (SAA) (Non-Exempt)– Intermediate Independently manage small or low-complexity accounts Tracks renewals and ensures timely processing Performs underwriting preparation and loss run analysis Evaluates and negotiates coverage\u002Fpricing Prepares proposals and binds coverage Provides guidance to junior staff Account Manager Associate (AMA) (Exempt) – Advanced Operates with minimal supervision and increased autonomy Manages full customer service lifecycle (billing, claims, coverage) Leads renewal strategy, negotiation, and execution Performs in-depth coverage analysis and advisory support Handles more complex accounts and escalations Demonstrates advanced technical expertise and leadership Differences Summary Account Associate: Task-driven, execution-focused, entry-level support Senior Account Associate: Independent contributor, analytical, manages smaller accounts Account Manager Associate: Advanced expertise, owns client experience, near Account Manager level What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work\u002Ffamily life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $70,000.00 - $90,000.00 annually, depending on role, experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Insurance Office of America (IOA) is one of the largest privately held independent insurance brokerages in the United States. Founded in 1988, IOA has more than 1,500 associates located in over 60 offices in the U.S., and it is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.",{"id":153,"slug":154,"title":155,"location":132,"raw_job_location_address_addressLocality":145,"raw_hiringOrganization_logo_url":132,"raw_description":156},58177,"claims-advocate-risk-services-insurance-office-of-america-inc","Claims Advocate - Risk Services","Job Description: Title: Claims Advocate – Risk Services Fully remote for Florida based candidates | Experience: Looking for a Claims Advocate that has commercial experience in at least two lines of business (General Liability, Worker's Compensation, Professional Liability, Auto, etc). Adjuster license required. Please note: If this position is posted as either fully remote and\u002For hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, there may be occasions when on-site presence is necessary to meet specific business needs. Learn more about our locations here: ioausa.com\u002Flocations About the Role: Responsible for IOA insurance Claims Management activities including: client advocacy, service and communication, problem claim resolution, data analysis and action, monitoring triggered activities, claims reviews and audits, workers compensation claim oversight, reserve analysis, unit stat and stewardship reporting, client education and consulting, sales support, litigation process management, new client onboarding, intake process support, data management and entry, and Producer communication. Key Responsibilities: Performance Standards: Meet all production, quality, and service expectations. Client Service Excellence: Deliver outstanding service by anticipating client needs and responding promptly. Client Advocacy: Serve as a dedicated advocate, providing high levels of ongoing support and consultation. Problem Claim Resolution: Manage complex or delayed claims to ensure timely and favorable outcomes. Loss Report Analysis: Review aggravated inequity loss reports and take appropriate corrective actions. Activity Monitoring: Track triggered claim activities and implement necessary follow-up actions. Claims Review & Auditing: Conduct and participate in formal claims reviews and audits. Workers Compensation Oversight: Monitor workers compensation claims via the IOA Claims Portal and drive them to closure. Reserve Accuracy: Perform reserve analysis to ensure timely and accurate case reserves in line with best practices. Carrier Relationship Management: Build and maintain strong relationships with carriers to influence positive claim outcomes. Claims Mediation: Act as an intermediary between clients and carriers to facilitate effective and timely resolutions. Client Education: Provide ongoing education on statute changes, state-specific procedures, and claims best practices. Trend Identification & Risk Mitigation: Identify claims trends, recommend risk mitigation strategies, and collaborate with Risk Advocates. Sales Support: Assist with Producer presentations and contribute to sales efforts through claims insights. Reporting & Documentation: Prepare and deliver stewardship and unit stat reporting in accordance with departmental standards. Ideal Candidate Qualifications: 5+ years of claims handling experience; preferred experience in an agency advocate or liaison role Licensed Insurance Adjuster or state equivalent Exceptional customer service, communication, multi-tasking, organizational, delegation, and decision-making skills Ability to perform large work volumes with high accuracy Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Employee stock plan participation Professional growth and career progression opportunities Respectful culture and work\u002Ffamily life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $70,000 to $95,000 per year, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Insurance Office of America (IOA) is one of the largest privately held independent insurance brokerages in the United States. Founded in 1988, IOA has more than 1,500 associates located in over 60 offices in the U.S., and it is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.",{"id":158,"slug":159,"title":160,"location":132,"raw_job_location_address_addressLocality":145,"raw_hiringOrganization_logo_url":132,"raw_description":161},58178,"account-manager-employee-benefits-insurance-office-of-america-inc","Account Manager- Employee Benefits","Job Description: Title: Account Manager – Employee Benefits Work Mode: Remote\u002F Eastern and Central Times Zones Only | Location\u002FSupporting: Longwood, FL | Experience: Level-Funded and Self-Funded Plans Supporting: Shared Services - provides service support to other IOA account teams during their first 3-6 months with account management and service. Please note: If this position is posted as either fully remote and\u002For hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com\u002Flocations About the Role: Responsible for IOA Benefits Account Management activities under Producer direction. Responsibilities include client service and communication, team leadership, directing daily tasks and work activities of Account Coordinators, team and individual productivity, quality, and service levels, implementation of client benefits administrative processes, tracking, renewals, new client setup, data management\u002Fentry, Producer communication, team and individual professional development, identification of sales opportunities, and upholding IOA core values. Key Responsibilities: Client Management: Manage an assigned book of business, ensuring performance requirements are met and no liability occurs. Client Service: Deliver outstanding service, anticipate client needs, maintain professional communication, and respond quickly to requests. Team Leadership: Lead the account team with a strong work ethic, positive attitude, and willingness to assist others. Daily Activities: Direct daily activities of Account Coordinator(s), assign tasks, communicate expectations, monitor execution, and recommend corrective actions. Business Growth: Identify and act on sales opportunities to grow IOA business. New Business Setup: Manage new business setup, including data gathering, client file creation, communication, AOR notifications, carrier rates, internal services setup, compliance audits, client education, and employee meetings. Renewal Process: Manage renewals by verifying client data, updating files, liaising with clients and carriers, obtaining rates, ensuring internal services usage, performing audits, coordinating training, and conducting meetings. Client Relationships: Build and improve client relationships, seek feedback, and implement improvements. Intermediary Role: Advocate for clients and carriers to ensure mutually beneficial outcomes. Value-Added Solutions: Identify and implement value-added solutions for clients. Professional Development: Support team training and development, promote a positive work environment, and seek continuous improvement. Communication: Maintain transparent communication with Producers and team members. Compliance: Ensure adherence to company policies and industry standards. Champion IOA core values and demonstrate integrity and leadership. Ideal Candidate Qualifications: 5+ years of industry experience Required active licensing Exceptional customer service and communication skills Strong organizational, delegation, and decision-making skills High accuracy in handling large work volumes Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work\u002Ffamily life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is 70-90K annually, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Insurance Office of America (IOA) is one of the largest privately held independent insurance brokerages in the United States. Founded in 1988, IOA has more than 1,500 associates located in over 60 offices in the U.S., and it is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.",{"id":163,"slug":164,"title":165,"location":132,"raw_job_location_address_addressLocality":145,"raw_hiringOrganization_logo_url":132,"raw_description":166},58182,"senior-account-associate-commercial-insurance-transportation-insurance-office-of-america-inc","Senior Account Associate- Commercial Insurance (Transportation)","Job Description: Title: Senior Account Associate - Commercial Lines Work Mode: Remote, Eastern and Central Times Zones Only | Location\u002FSupporting: St. Petersburg, FL | Book Focus: Transportation Please note: If this position is posted as either fully remote and\u002For hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com\u002Flocations About the Role: Provide administrative and customer service support to the account team, Producer, and\u002For assigned group of accounts. Work under the general direction of an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage small-sized accounts or those with the least complex needs. Key Responsibilities: Team Leadership: Assist in directing day-to-day activities and workflow of Team Support\u002FReceptionist, Account Assistant, and\u002For Account Associate. Policy Management: Track policy expirations for existing clients, ensuring renewals are processed accurately and on time. Task Processing: Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters. New and Renewal Business Support: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance. Contract Review: Assist in reviewing contracts to ensure proper coverages are included. Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. System Maintenance: Maintain agency management systems and carrier\u002Fvendor platforms, ensuring data accuracy and completeness. Activity Monitoring: Monitor and maintain activity\u002Fsuspense to ensure timely completion. Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Policy Compliance: Stay updated on company policies and procedures. Continuous Improvement: Seek and adopt best practices to improve individual and team performance. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 3+ years of customer service experience in the insurance industry Thorough knowledge of insurance brokerage and client needs Required active licensing, professional designation (CISR) preferred Strong analytical, problem-solving, and decision-making skills Exceptional customer service, communication, multitasking, and organizational skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work\u002Ffamily life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is 60-70K annually, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Insurance Office of America (IOA) is one of the largest privately held independent insurance brokerages in the United States. Founded in 1988, IOA has more than 1,500 associates located in over 60 offices in the U.S., and it is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.",{"id":168,"slug":169,"title":170,"location":132,"raw_job_location_address_addressLocality":145,"raw_hiringOrganization_logo_url":132,"raw_description":171},58183,"senior-account-associate-commercial-insurance-insurance-office-of-america-inc","Senior Account Associate- Commercial Insurance","Job Description: Title: Senior Account Associate - Commercial Lines Work Mode: Remote: Eastern and Central Times Zones Only | Location\u002FSupporting: Longwood, FL | Book Focus: Contractors, Hospitality, Real Estate Please note: If this position is posted as either fully remote and\u002For hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com\u002Flocations About the Role: Provide administrative and customer service support to the account team, Producer, and\u002For assigned group of accounts. Work under the general direction of an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage small-sized accounts or those with the least complex needs. Key Responsibilities: Team Leadership: Assist in directing day-to-day activities and workflow of Team Support\u002FReceptionist, Account Assistant, and\u002For Account Associate. Policy Management: Track policy expirations for existing clients, ensuring renewals are processed accurately and on time. Task Processing: Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters. New and Renewal Business Support: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance. Contract Review: Assist in reviewing contracts to ensure proper coverages are included. Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. System Maintenance: Maintain agency management systems and carrier\u002Fvendor platforms, ensuring data accuracy and completeness. Activity Monitoring: Monitor and maintain activity\u002Fsuspense to ensure timely completion. Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Policy Compliance: Stay updated on company policies and procedures. Continuous Improvement: Seek and adopt best practices to improve individual and team performance. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 3+ years of customer service experience in the insurance industry Thorough knowledge of insurance brokerage and client needs Required active licensing, professional designation (CISR) preferred Strong analytical, problem-solving, and decision-making skills Exceptional customer service, communication, multitasking, and organizational skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work\u002Ffamily life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is 55-75K annually, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Insurance Office of America (IOA) is one of the largest privately held independent insurance brokerages in the United States. Founded in 1988, IOA has more than 1,500 associates located in over 60 offices in the U.S., and it is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.",{"id":173,"slug":174,"title":175,"location":132,"raw_job_location_address_addressLocality":132,"raw_hiringOrganization_logo_url":132,"raw_description":176},58185,"general-referral-talent-pool-insurance-office-of-america-inc","General Referral Talent Pool","Job Description: Job Summary This evergreen requisition is designed to serve as a centralized intake point for internal employee referrals when a specific open requisition is not available at the time of submission. Candidates submitted through this posting will be reviewed by the Talent Acquisition team and aligned to appropriate opportunities as they become available across the organization. This requisition is not tied to an immediate opening and should only be used as a staging area for general referrals to ensure visibility and proper tracking within Workday. Important Guidelines for Referrals This requisition is intended only for referrals without an active job posting. If a relevant open position exists, referrals must be submitted directly to that requisition to ensure timely consideration. Submission to this requisition does not guarantee immediate review or placement. Candidates will be assessed and pipelined for future opportunities based on skills, experience, and business needs. What Happens Next The Talent Acquisition team will review submitted referrals and tag candidates to appropriate talent pipelines or future requisitions. Hiring teams may be provided access to candidates in this pool when new roles are opened. Qualified candidates may be contacted as opportunities align. Minimum Qualifications Varies based on potential future roles A strong professional background aligned with IOA’s core business areas (e.g., Commercial Lines, Employee Benefits, Support Functions, Sales\u002FProducers) Demonstrated interest in career opportunities with IOA Preferred Qualifications Prior experience in the insurance industry or related fields Strong relationship-building and communication skills Proven track record of performance in a professional setting Additional Notes This posting is part of IOA’s effort to capture and manage high-quality referral talent in a consistent and compliant manner. All candidates must be submitted through Workday to ensure proper tracking, visibility, and eligibility for referral programs. Why IOA At IOA, we value relationships, performance, and long-term career growth. Our referral network plays a critical role in identifying top talent that aligns with our culture and business needs. Salary Range Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Insurance Office of America (IOA) is one of the largest privately held independent insurance brokerages in the United States. Founded in 1988, IOA has more than 1,500 associates located in over 60 offices in the U.S., and it is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.",{"id":178,"slug":179,"title":170,"location":132,"raw_job_location_address_addressLocality":145,"raw_hiringOrganization_logo_url":132,"raw_description":180},58186,"senior-account-associate-commercial-insurance-insurance-office-of-america-inc-3","Job Description: Title: Senior Account Associate - Commercial Lines Work Mode: Remote\u002F Eastern and Central Time Zones Only | Location\u002FSupporting: Longwood, FL | Book Focus: General Please note: If this position is posted as either fully remote and\u002For hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com\u002Flocations About the Role: Provide administrative and customer service support to the account team, Producer, and\u002For assigned group of accounts. Work under the general direction of an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage small-sized accounts or those with the least complex needs. Key Responsibilities: Team Leadership: Assist in directing day-to-day activities and workflow of Team Support\u002FReceptionist, Account Assistant, and\u002For Account Associate. Policy Management: Track policy expirations for existing clients, ensuring renewals are processed accurately and on time. Task Processing: Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters. New and Renewal Business Support: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance. Contract Review: Assist in reviewing contracts to ensure proper coverages are included. Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. System Maintenance: Maintain agency management systems and carrier\u002Fvendor platforms, ensuring data accuracy and completeness. Activity Monitoring: Monitor and maintain activity\u002Fsuspense to ensure timely completion. Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Policy Compliance: Stay updated on company policies and procedures. Continuous Improvement: Seek and adopt best practices to improve individual and team performance. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 3+ years of customer service experience in the insurance industry Thorough knowledge of insurance brokerage and client needs Required active licensing, professional designation (CISR) preferred Strong analytical, problem-solving, and decision-making skills Exceptional customer service, communication, multitasking, and organizational skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work\u002Ffamily life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is 55-75K annually, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Insurance Office of America (IOA) is one of the largest privately held independent insurance brokerages in the United States. Founded in 1988, IOA has more than 1,500 associates located in over 60 offices in the U.S., and it is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.",{"id":182,"slug":183,"title":184,"location":132,"raw_job_location_address_addressLocality":185,"raw_hiringOrganization_logo_url":132,"raw_description":186},58173,"account-manager-commercial-lines-california-insurance-office-of-america-inc","Account Manager - Commercial Lines (California)","Remote_CA","Job Description: Title: Account Manager - Commercial Lines Hybrid Preferred: Southern California (Aliso Viejo, Los Angeles County, Ontario, San Diego, or Santa Barbara) Remote: California residents Book Focus: Generalist and\u002For Construction | Required: active property & casualty (P&C) license Please note: If this position is posted as either fully remote and\u002For hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com\u002Flocations About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Key Responsibilities: Technical Competence: Maintain technical competence and industry expertise. Team Leadership: Direct daily activities of the account management team. Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis. Policy Management: Manage policy expirations and renewals. Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals. Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. System Maintenance: Maintain agency management systems and carrier\u002Fvendor platforms, ensuring data accuracy and completeness. Activity Monitoring: Monitor and maintain activity\u002Fsuspense to ensure timely completion. Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Policy Compliance: Stay updated on company policies and procedures. Continuous Improvement: Seek and adopt best practices to improve individual and team performance. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 3-5 years of account management experience, or 5+ years in the insurance industry Thorough knowledge of insurance brokerage and client needs Required active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred Strong analytical, problem-solving, and decision-making skills Exceptional customer service, communication, multitasking, and organizational skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work\u002Ffamily life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $80,000.00 - $105,000.00 annually depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Insurance Office of America (IOA) is one of the largest privately held independent insurance brokerages in the United States. Founded in 1988, IOA has more than 1,500 associates located in over 60 offices in the U.S., and it is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.",{"id":188,"slug":189,"title":190,"location":132,"raw_job_location_address_addressLocality":145,"raw_hiringOrganization_logo_url":132,"raw_description":191},58174,"account-manager-commercial-insurance-insurance-office-of-america-inc-2","Account Manager- Commercial Insurance","Job Description: Commercial Insurance Account Manager Please note: If this position is posted as either fully remote and\u002For hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com\u002Flocations About the Role: We are seeking insurance professionals with 2 to 5 years of commercial insurance experience and an active P&C license, for current and future opportunities within our Account Management career path based on experience and licensing. Multiple experience levels considered, including Account Associate, Senior Account Associate and Account Manager Associate opportunities. Provide administrative, technical, and customer service support to the account team and assigned clients. This role ensures accurate policy processing, supports new and renewal business, and maintains high service standards while minimizing risk exposure. The scope, autonomy, and complexity of responsibilities increase by level, ranging from task execution (Account Associate) to independent account management and technical advisory (Account Manager Associate). Core Responsibilities (All Levels) Client Service & Support Deliver proactive, responsive service to clients and internal teams Communicate workload status and resolve service requests efficiently Support strong client and team relationships Policy Administration Process endorsements, audits, cancellations, reinstatements Manage certificates, ID cards, binders, invoices, and related documents Support policy issuance and documentation accuracy Business & Renewal Support Assist or lead new and renewal business processes Prepare submissions and proposals Gather underwriting information and documentation Systems & Workflow Management Maintain accurate client and policy data in systems Monitor activities and ensure timely task completion Billing & Compliance Resolve billing discrepancies and support collections Ensure adherence to policies and minimize errors & omissions exposure Level Differentiation Account Associate (AA) (Non-Exempt)– Foundational Executes transactional and administrative tasks Supports workflows under close supervision Assists with submissions and policy processing Focused on accuracy, timeliness, and task completion Senior Account Associate (SAA) (Non-Exempt)– Intermediate Independently manage small or low-complexity accounts Tracks renewals and ensures timely processing Performs underwriting preparation and loss run analysis Evaluates and negotiates coverage\u002Fpricing Prepares proposals and binds coverage Provides guidance to junior staff Account Manager Associate (AMA) (Exempt) – Advanced Operates with minimal supervision and increased autonomy Manages full customer service lifecycle (billing, claims, coverage) Leads renewal strategy, negotiation, and execution Performs in-depth coverage analysis and advisory support Handles more complex accounts and escalations Demonstrates advanced technical expertise and leadership Differences Summary Account Associate: Task-driven, execution-focused, entry-level support Senior Account Associate: Independent contributor, analytical, manages smaller accounts Account Manager Associate: Advanced expertise, owns client experience, near Account Manager level What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work\u002Ffamily life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is 45-75K annually, depending on role, experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Insurance Office of America (IOA) is one of the largest privately held independent insurance brokerages in the United States. Founded in 1988, IOA has more than 1,500 associates located in over 60 offices in the U.S., and it is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.",{"id":193,"slug":194,"title":195,"location":132,"raw_job_location_address_addressLocality":185,"raw_hiringOrganization_logo_url":132,"raw_description":196},58179,"director-commercial-lines-insurance-office-of-america-inc","Director, Commercial Lines","Job Description: Title: Director, Commercial Lines Fully Remote: preferred Central Time Zone working hours Required: 5-7 years experience in a commercial lines operational leadership (or similar) role w\u002F a large brokerage\u002Fagency, active P&C license, and active designation (CPCU and\u002For CIC strongly preferred) Please note: If this position is posted as either fully remote and\u002For hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com\u002Flocations About the Role: The Director\u002FVP, Commercial Lines serves as a national subject matter expert in Commercial Property & Casualty insurance and agency operations. This role partners with Divisional and Regional Leadership to advance corporate objectives, optimize operational effectiveness, and strengthen Commercial Lines performance across the organization. Responsible for driving workflow standardization, process improvement, workforce planning, operational scalability, and agency best practices, this role serves as a strategic advisor supporting producers, account teams, and operational leaders in delivering exceptional client service and maximizing shareholder value. The Director\u002FVP, Commercial Lines also plays a key role in M&A integration initiatives, operational transformation efforts, and the ongoing evolution of the agency's Commercial P&C operating model. Key Responsibilities: Commercial Lines Strategy: Partner with Divisional and Regional Leadership to develop and execute initiatives that strengthen Commercial Lines operations, service delivery, and organizational performance. Operational Excellence: Identify operational challenges and implement scalable solutions that improve efficiency, quality, consistency, and client outcomes. Workflow Standardization: Establish and promote standardized Commercial Lines workflows, procedures, and best practices across the organization. Process Optimization: Lead process improvement initiatives focused on increasing productivity, reducing variation, and enhancing operational effectiveness. Root Cause Analysis: Evaluate operational issues, identify underlying causes, and implement corrective actions that drive sustainable improvements. Workforce Planning: Analyze staffing models, workload distribution, and service demands to develop capacity plans that support growth and operational excellence. Managed Services Alignment: Partner with operational and Managed Services teams to ensure efficient utilization of resources and alignment with organizational goals. Technical Expertise: Serve as a national Commercial P&C subject matter expert, providing guidance on agency operations, workflows, systems, and industry best practices. M&A Integration Support: Support merger and acquisition initiatives through operational assessments, integration planning, workflow alignment, and process standardization. Stakeholder Collaboration: Build strong partnerships with producers, operations teams, and leadership to drive engagement, accountability, and successful implementation of strategic initiatives. Systems & Technology Optimization: Promote effective utilization of EPIC, workflows, reporting tools, and operational technology platforms to improve performance and consistency. Performance Analysis: Utilize operational metrics, service measurements, and business intelligence to evaluate organizational effectiveness and identify opportunities for improvement. Change Leadership: Lead operational transformation efforts by facilitating adoption of new processes, workflows, and business practices throughout the organization. Professional Development: Maintain advanced industry, operational, and leadership expertise through continuous learning and professional development. Champion IOA Values: Demonstrate integrity, leadership, accountability, and professionalism in all interactions. Ideal Candidate Qualifications: Active Property & Casualty License required CPCU and\u002For CIC designation (or equivalent) 5–7+ years of Commercial Lines operational leadership experience within a large insurance brokerage or agency Strong expertise in Commercial P&C agency operations, workflows, servicing models, and process optimization Demonstrated experience with workflow standardization, operational excellence, and continuous improvement initiatives Experience conducting root cause analysis and implementing sustainable process improvements Strong workforce planning, capacity modeling, and resource management experience Experience supporting mergers, acquisitions, and operational integration initiatives Applied EPIC experience strongly preferred Excellent communication, stakeholder management, and change leadership skills Proven ability to influence leaders and drive results in a highly matrixed organization Strong analytical, strategic thinking, and problem-solving capabilities What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work\u002Ffamily life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $125,000.00 - $150,000.00 annually depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Insurance Office of America (IOA) is one of the largest privately held independent insurance brokerages in the United States. Founded in 1988, IOA has more than 1,500 associates located in over 60 offices in the U.S., and it is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.",{"id":198,"slug":199,"title":200,"location":132,"raw_job_location_address_addressLocality":145,"raw_hiringOrganization_logo_url":132,"raw_description":201},58180,"national-analytic-consultant-employee-benefits-insurance-office-of-america-inc","National Analytic Consultant- Employee Benefits","Job Description: Title: National Analytic Consultant – Employee Benefits Work Mode: Remote Eastern Time Zone and Florida Only | Location\u002FSupporting: Longwood, FL | Requirement\u002FExperience: 5-7 years experience Please note: If this position is posted as either fully remote and\u002For hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com\u002Flocations About the Role: Responsible for leading and supporting IOA Benefits Group data analytics activities on a national scale, including data collection, analysis, interpretation, reporting, and client consultation. This role partners closely with the Senior Analytic Consultant, Producers, and Benefits teams to deliver data-driven insights that support underwriting evaluations, renewal negotiations, funding analyses, and strategic client decision-making. The National Analytic Consultant leverages analytics, technology, and industry expertise to support business growth, enhance client outcomes, and promote operational excellence. Key Responsibilities: Data Analytics & Interpretation: Gather, analyze, and interpret underwriting, claims, financial, and benefits data to support client strategy and decision-making. Underwriting Support: Evaluate underwriting data and develop recommendations to support carrier pricing, negotiations, and funding analyses. Client Consulting: Deliver data-driven insights that help clients understand risks, trends, opportunities, and program performance. Sales Support: Partner with Producers and Benefits teams by providing analytical support for renewals, presentations, prospecting, and business development initiatives. Reporting & Presentation Development: Create reports, dashboards, financial exhibits, and presentations that communicate complex information clearly and effectively. Analytics Process Management: Develop and maintain analytics methodologies, reporting standards, and best practices to improve consistency and results. Technology Optimization: Utilize and evaluate analytics, reporting, and business intelligence tools to enhance client outcomes and operational effectiveness. Performance Analysis: Analyze trends, benchmarking data, and financial metrics to identify opportunities for optimization and improved performance. Process Improvement: Recommend and implement improvements that enhance efficiency, reporting accuracy, analytical capabilities, and service delivery. Stakeholder Collaboration: Partner with Senior Analytic Consultants, Producers, Account Teams, carriers, and internal stakeholders to support client objectives. Communication: Maintain clear and consistent communication regarding analytical findings, recommendations, and client activities. Training & Knowledge Sharing: Provide analytical guidance and support team development through knowledge sharing and subject matter expertise. Technical Expertise: Maintain knowledge of underwriting methodologies, funding arrangements, analytics tools, market trends, and industry best practices. Compliance: Ensure adherence to company policies, industry standards, and established analytical procedures. Champion IOA Values: Demonstrate integrity, leadership, accountability, and professionalism in all interactions. Ideal Candidate Qualifications: Bachelor’s degree in Business, Finance, Economics, Statistics, Mathematics, Actuarial Science, or related field Knowledge of underwriting, manual rating methodologies, funding arrangements, healthcare pricing tools, and financial risk assessment principles Understanding of experience rating, claim cost projections, and data-driven financial analysis Strong analytical, critical thinking, problem-solving, and consultative solution-development skills Excellent verbal, written, presentation, and customer service skills Ability to manage multiple priorities, work independently, and perform effectively in a fast-paced environment Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook Ability to interpret complex data and communicate findings to technical and non-technical audiences What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work\u002Ffamily life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is 155-170K annually, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Insurance Office of America (IOA) is one of the largest privately held independent insurance brokerages in the United States. Founded in 1988, IOA has more than 1,500 associates located in over 60 offices in the U.S., and it is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.",{"id":203,"slug":204,"title":205,"location":132,"raw_job_location_address_addressLocality":145,"raw_hiringOrganization_logo_url":132,"raw_description":206},58181,"operations-supervisor-commercial-insurance-remote-insurance-office-of-america-inc","Operations Supervisor- Commercial Insurance (Remote)","Job Description: Title: Operations Supervisor – Commercial Lines Work Mode: Remote (Southeastern US only) | Location\u002FSupporting: Longwood, FL | Book Focus: General Please note: If this position is posted as either fully remote and\u002For hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com\u002Flocations About the Role: The Operations Supervisor – Commercial Lines is responsible for direct leadership and day-to-day oversight of Account Management staff within the branch. This includes guiding team performance, ensuring compliance with established processes and procedures, maintaining service excellence, supporting staff development, and strengthening operational efficiency. Additionally, this role serves as a senior-level resource for complex client service needs and manages an assigned book of business. Key Responsibilities: Performance Standards: Monitor productivity, efficiency, quality, and service standards. Culture Promotion: Promote IOA culture and support team engagement. Professional Development: Support ongoing staff training and development. Succession Planning: Develop future branch operations leaders. Direct Staff Management: Lead Account Management staff and provide coaching and guidance. HR Management: Ensure compliance with HR policies and processes. Recruitment and Onboarding: Participate in hiring, interviewing, and onboarding. Performance Communication: Deliver evaluations and maintain transparent communication with leadership. Workflow Management: Assign and balance workloads to ensure service continuity. Operational Process Excellence: Implement and enforce processes and best practices. Data Analysis: Monitor and interpret performance data and take action as needed. Data Integrity: Maintain accurate data across agency and carrier systems. Account Management: Manage an assigned book of business. Technical Support: Serve as a subject matter expert for coverage and service questions. Client Relationship Management: Manage client relationships and support renewals and service needs. Policy and Service Administration: Oversee policy administration, placement, billing, claims support, and documentation of accuracy. Renewal and New Business Execution: Lead or support the full renewal and new business process. Service Excellence: Deliver excellent service and proactively anticipate client needs. Culture Promotion: Promote IOA culture and improve engagement. Policy Compliance: Stay updated on company policies and procedures. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience Thorough knowledge of insurance brokerage and client needs Required active licensing Professional designations preferred Strong analytical, problem-solving, and decision-making skills Exceptional customer service, communication, multitasking, and organizational skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work\u002Ffamily life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is 105-125K annually, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Insurance Office of America (IOA) is one of the largest privately held independent insurance brokerages in the United States. Founded in 1988, IOA has more than 1,500 associates located in over 60 offices in the U.S., and it is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.",{"id":208,"slug":209,"title":170,"location":132,"raw_job_location_address_addressLocality":145,"raw_hiringOrganization_logo_url":132,"raw_description":210},58184,"senior-account-associate-commercial-insurance-insurance-office-of-america-inc-2","Job Description: Title: Senior Account Associate - Commercial Lines Work Mode: Remote\u002F Eastern and Central Time Zones Only | Location\u002FSupporting: Longwood, FL | Book Focus: International\u002F Reverse Flow Please note: If this position is posted as either fully remote and\u002For hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com\u002Flocations About the Role: Provide administrative and customer service support to the account team, Producer, and\u002For assigned group of accounts. Work under the general direction of an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage small-sized accounts or those with the least complex needs. Key Responsibilities: Team Leadership: Assist in directing day-to-day activities and workflow of Team Support\u002FReceptionist, Account Assistant, and\u002For Account Associate. Policy Management: Track policy expirations for existing clients, ensuring renewals are processed accurately and on time. Task Processing: Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters. New and Renewal Business Support: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance. Contract Review: Assist in reviewing contracts to ensure proper coverages are included. Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. System Maintenance: Maintain agency management systems and carrier\u002Fvendor platforms, ensuring data accuracy and completeness. Activity Monitoring: Monitor and maintain activity\u002Fsuspense to ensure timely completion. Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Policy Compliance: Stay updated on company policies and procedures. Continuous Improvement: Seek and adopt best practices to improve individual and team performance. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 3+ years of customer service experience in the insurance industry Thorough knowledge of insurance brokerage and client needs Required active licensing, professional designation (CISR) preferred Strong analytical, problem-solving, and decision-making skills Exceptional customer service, communication, multitasking, and organizational skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work\u002Ffamily life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is 55-75K annually, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Insurance Office of America (IOA) is one of the largest privately held independent insurance brokerages in the United States. Founded in 1988, IOA has more than 1,500 associates located in over 60 offices in the U.S., and it is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.",{"id":212,"slug":213,"title":214,"location":132,"raw_job_location_address_addressLocality":185,"raw_hiringOrganization_logo_url":132,"raw_description":215},58187,"account-manager-associate-commercial-lines-california-insurance-office-of-america-inc","Account Manager Associate - Commercial Lines (California)","Job Description: Title: Account Manager Associate - Commercial Lines Remote: for California residents, Los Angeles County area (strongly preferred) Supporting: IOA - Los Angeles | Book Focus: Generalist | Required: active P&C license Please note: If this position is posted as either fully remote and\u002For hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com\u002Flocations About the Role: Provide administrative and customer service support to the account team, Producer, and\u002For assigned group of accounts. Work with minimal direction from an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage smaller-sized accounts or those with less complexity. Key Responsibilities: Technical Competence: Maintain technical competence and industry expertise. Team Leadership: Assist in directing day-to-day activities and workflow of Team Support\u002FReceptionist, Account Assistant, and\u002For Account Associate. Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis. Policy Management: Manage policy expirations and renewals. Renewal Process: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance. Task Processing: Process tasks accurately and within required timeframes. Contract Review: Assist in reviewing contracts to ensure proper coverages are included. Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. System Maintenance: Maintain agency management systems and carrier\u002Fvendor platforms, ensuring data accuracy and completeness. Activity Monitoring: Monitor and maintain activity\u002Fsuspense to ensure timely completion. Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Policy Compliance: Stay updated on company policies and procedures. Continuous Improvement: Seek and adopt best practices to improve individual and team performance. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 7+ years of customer service experience in the insurance industry Thorough knowledge of insurance brokerage and client needs Required active property & casualty licensing; professional designation preferred Strong analytical, problem-solving, and decision-making skills Exceptional customer service, communication, multitasking, and organizational skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work\u002Ffamily life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $75,000.00 to $85,000.00 per year, depending on experience, relevant skills, and geographic location Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Insurance Office of America (IOA) is one of the largest privately held independent insurance brokerages in the United States. Founded in 1988, IOA has more than 1,500 associates located in over 60 offices in the U.S., and it is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.",{"id":217,"slug":218,"title":219,"location":132,"raw_job_location_address_addressLocality":220,"raw_hiringOrganization_logo_url":132,"raw_description":221},58188,"management-liability-practice-leader-insurance-office-of-america-inc"," Management Liability Practice Leader","FL-Longwood-001","Job Description: Title: Management Liability Practice Leader Fully Remote |The ideal candidate will bring 5-10 years of Management Liability experience with a large national retail brokerage. This individual will play a key role in developing and executing complex account strategies, supporting the firm's Private Equity practice, and driving Management Liability product initiatives and market campaigns. Please note: If this position is posted as either fully remote and\u002For hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com\u002Flocations About the Role: The Management Liability Practice Leader is responsible for developing and executing a best-in-class value proposition addressing the diverse management liability needs of IOA clients, including Directors & Officers Liability, Employment Practices Liability, Fiduciary Liability, Crime, and Kidnap & Ransom coverages. This role serves as IOA’s national subject matter expert, partnering with Producers, Account Managers, and leadership to deliver innovative coverage solutions, risk management strategies, market expertise, and consultative guidance that support client success and organizational growth. Key Responsibilities: Practice Leadership: Lead the development and execution of IOA’s Management Liability practice strategy, ensuring a differentiated and competitive market presence. Carrier & Market Strategy: Evaluate carrier appetites, market conditions, industry trends, and product offerings to identify optimal solutions for client needs. Coverage Consulting: Provide expert guidance on Directors & Officers, Employment Practices Liability, Fiduciary Liability, Crime, Kidnap & Ransom, and related management liability coverages. Coverage Analysis & Placement Support: Deliver coverage recommendations through market navigation, policy analysis, form comparison, RFP support, and proposal development. Risk Management Solutions: Design and implement service and risk management strategies that enhance client outcomes and differentiate IOA in the marketplace. Analytics & Benchmarking: Partner with IOA’s Data team to develop benchmarking tools, quantitative analytics, and assessment capabilities that support data-driven decision-making. Content & Thought Leadership: Oversee Management Liability content and educational resources across digital, print, social media, industry publications, associations, and internal platforms. Sales Support: Partner with Producers on business development opportunities, providing technical expertise and strategic guidance for complex client engagements. Client Advisory: Participate in select client meetings as a subject matter expert, delivering strategic consultation and guidance on complex management liability exposures. Stakeholder Collaboration: Work closely with Producers, Account Teams, carrier partners, and internal departments to support client service excellence and practice growth. Market Intelligence: Maintain awareness of emerging risks, regulatory developments, market conditions, and coverage innovations that impact management liability programs. Process Improvement: Identify and implement best practices, service enhancements, and operational improvements that strengthen practice performance and scalability. Technical Expertise: Maintain a high level of management liability knowledge and provide ongoing guidance to internal teams regarding market trends, products, and coverage strategies. Professional Development: Continuously strengthen industry expertise and remain current on evolving management liability products, risks, and market conditions. Champion IOA Values: Demonstrate integrity, leadership, accountability, and professionalism in all interactions. Ideal Candidate Qualifications: 5–10+ years of Management Liability experience as an underwriter, broker, producer, or combination thereof Deep expertise in Directors & Officers, Employment Practices Liability, Fiduciary Liability, Crime, and related executive risk coverages, including carrier markets, coverage structures, policy language, and risk management strategies Active Property & Casualty License or ability to obtain within six months of hire Proven consultative, client advisory, and business development experience with the ability to influence internal and external stakeholders Exceptional analytical, strategic thinking, problem-solving, and relationship management skills Outstanding verbal, written, and presentation communication skills Proficiency in Microsoft Office applications and insurance technology platforms Exceptional personal character What We Offer: Highly competitive pay rate based on relevant work experience. Compensation for travel and mileage. Respectful culture and work\u002Ffamily life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $150,000 to $200,000+ per year, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Insurance Office of America (IOA) is one of the largest privately held independent insurance brokerages in the United States. Founded in 1988, IOA has more than 1,500 associates located in over 60 offices in the U.S., and it is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.",{"id":223,"slug":224,"title":225,"location":132,"raw_job_location_address_addressLocality":226,"raw_hiringOrganization_logo_url":132,"raw_description":227},58189,"account-associate-commercial-insurance-in-office-insurance-office-of-america-inc","Account Associate - Commercial Insurance- In-Office","FL-Ocala-030","Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions as well as insurtech innovation. Headquartered in Longwood, Florida, part of the greater Orlando community, IOA has more than 1,300 associates located in over 60 offices in the U. S. and United Kingdom. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com. Job Description: Title: Account Associate - Commercial Lines In-Office | Location: Ocala, FL | Book Focus: General, Contractors About the Role: Assist the account team in completing day-to-day administrative tasks, recurring customer service tasks, and meeting performance requirements regarding production and quality. Ensure no liability associated with errors or omissions occurs. Responsibilities include resolving basic and routine administrative and customer service issues. Key Responsibilities: Team Support: Assist in directing day-to-day activities of Team Support\u002FReceptionist and Account Assistant. Office Support: Assist with general office tasks and administration. Policy Processing: Handle endorsements, audits, cancellations, reinstatements, policy releases, check requests, invoices, finance agreements, summaries, loss runs, MVRs, ID cards, certificates, and binders. Task Management: Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new\u002Frenewal business workflows. Data Management: Maintain accurate and up-to-date data in agency systems. Activity Monitoring: Ensure timely completion of tasks and activities. Communication: Keep the account team informed of workload status and any issues. Service Excellence: Provide proactive and responsive service. Performance Monitoring: Ensure productivity and quality standards are met. Promote Culture: Participate in team building and promote a positive work environment. Continuous Improvement: Seek and adopt best practices. Compliance: Stay updated on company policies and procedures. Professional Development: Enhance technical skills and industry knowledge. Relationship Building: Foster positive relationships with colleagues and leadership. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 2+ years of industry experience, or 5+ years of related experience in customer service Thorough knowledge of insurance brokerage and client needs Required active licensing Strong analytical, problem-solving, and decision-making skills Exceptional customer service, multitasking, and organizational skills Excellent communication skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Employee stock plan participation Professional growth and career progression opportunities Respectful culture and work\u002Ffamily life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. https:\u002F\u002Fwww.ioausa.com\u002F Insurance Office of America (IOA) is one of the largest privately held independent insurance brokerages in the United States. Founded in 1988, IOA has more than 1,500 associates located in over 60 offices in the U.S., and it is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.",{"id":229,"slug":230,"title":231,"location":132,"raw_job_location_address_addressLocality":185,"raw_hiringOrganization_logo_url":132,"raw_description":232},58190,"branch-operations-manager-commercial-lines-insurance-office-of-america-inc","Branch Operations Manager - Commercial Lines","Job Description: Title: Branch Operations Manager - Commercial Lines Hybrid: 1 day in office at either the Aliso Viejo, Glendale, Ontario, San Diego or Santa Barbara office locations Supporting: IOA - Orange County | Book Focus: Construction | Requirement: active P&C license Please note: If this position is posted as either fully remote and\u002For hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com\u002Flocations About the Role: Responsible for leadership of all IOA insurance operations management activities within the assigned branch. This includes managing operations team performance, strategic and tactical plan implementation, budgeting, goal setting, reporting, staff professional development, policy and procedure implementation, human resource management, quality assurance, productivity, and customer service management. Additionally, responsible for participating in producer\u002Fagency acquisition and integration, and personally serving as Account Manager for an assigned book of business. Key Responsibilities: Team Leadership: Direct daily activities and workflow of the branch team. Strategic Implementation: Drive annual strategic and tactical plans. Financial Management: Manage branch P&L, control costs, and achieve financial goals. Budget Management: Understand and manage the annual budget. Vision Communication: Communicate leadership vision\u002Fmission for the branch. Team Building: Build and manage a qualified operations team. Recruitment and Onboarding: Participate in recruitment and evaluate merger\u002Facquisition opportunities. Personnel Management: Recommend staff actions, including acquisition and succession planning. HR Management: Ensure compliance with HR processes and policies. Performance Standards: Establish and monitor productivity, efficiency, quality, and service standards. Professional Development: Encourage growth and development of personnel. Succession Planning: Develop future branch operations leaders. Culture Promotion: Promote IOA culture and improve engagement. Performance Monitoring: Identify gaps and implement corrective actions. Data Analysis: Monitor and interpret performance data. Communication: Maintain communication with Regional Director of Operations and sales leadership. Collaboration: Resolve operational issues with Branch 1099 sales personnel. Account Management: Spend up to 50% of time managing an assigned book of business. Process Improvement: Develop and ensure compliance with core work processes. Policy Enforcement: Implement and enforce company policies. Technical Competence: Maintain high technical competence and industry expertise. Leadership Development: Continuously improve management and leadership skills. Relationship Building: Develop and maintain positive relationships with IOA leadership and employees. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 5+ years of industry experience with deep, wide-ranging industry knowledge 2+ years of management experience All required active property & casualty licensing Exceptional Account Management skills, spending 50% of time managing a book of business Outstanding communication, people management, and negotiation skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work\u002Ffamily life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $110,000.00 to $125,000.00 per year, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Insurance Office of America (IOA) is one of the largest privately held independent insurance brokerages in the United States. Founded in 1988, IOA has more than 1,500 associates located in over 60 offices in the U.S., and it is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.",{"id":234,"slug":235,"title":236,"location":132,"raw_job_location_address_addressLocality":132,"raw_hiringOrganization_logo_url":132,"raw_description":237},58191,"branch-operations-supervisor-commercial-lines-insurance-office-of-america-inc","Branch Operations Supervisor - Commercial Lines","Job Description: Title: Branch Operations Supervisor - Commercial Lines Hybrid: 1 day in office at either the Aliso Viejo, Glendale, Ontario, San Diego or Santa Barbara office locations Supporting: IOA - Orange County | Book Focus: Construction | Requirement: active P&C license Please note: If this position is posted as either fully remote and\u002For hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com\u002Flocations About the Role: Responsible for direct management of Account Team staff, including assigning tasks and managing workflows, monitoring and improving staff performance, scheduling, human resource management, staffing, training, staff development, staff communication and support, process, policy, and procedure compliance, and modeling core values. Key Responsibilities: Team Leadership: Manage Account Management staff, monitor performance, and provide coaching. HR Management: Ensure compliance with HR processes and policies. Performance Monitoring: Ensure productivity, efficiency, quality, and service standards. Scheduling: Manage staff days off calendars for service continuity. Staffing Levels: Ensure appropriate staffing levels and recommend adjustments. Employee Selection: Participate in interviewing and hiring recommendations. Performance Evaluation: Prepare and deliver performance evaluations. Coaching and Development: Provide coaching, consultation, and training. Professional Development: Encourage growth and development of personnel. Succession Planning: Develop future branch operations leaders. Culture Promotion: Promote IOA culture and improve engagement. Performance Gaps: Identify gaps and implement corrective actions. Data Analysis: Monitor and interpret performance data. Communication: Maintain transparent communication with leadership. Process Improvement: Develop and ensure compliance with core work processes. Policy Enforcement: Implement and enforce company policies. Technical Competence: Maintain high technical competence and industry expertise. Leadership Development: Continuously improve management and leadership skills. Relationship Building: Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employees. Leadership Development: Continuously improve management and leadership skills. Relationship Building: Develop and maintain positive relationships with IOA leadership and employees. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 2+ years of industry experience with deep, wide-ranging industry knowledge All required active licensing Outstanding communication and people management skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work\u002Ffamily life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s). Salary Range The expected pay range for this position is $100,000.00 to $125,000.00 per year, depending on experience, relevant skills, and geographic location Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Insurance Office of America (IOA) is one of the largest privately held independent insurance brokerages in the United States. Founded in 1988, IOA has more than 1,500 associates located in over 60 offices in the U.S., and it is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.",{"id":239,"slug":240,"title":241,"location":132,"raw_job_location_address_addressLocality":242,"raw_hiringOrganization_logo_url":132,"raw_description":243},58192,"commercial-insurance-account-manager-transportation-trucking-insurance-office-of-america-inc","Commercial Insurance Account Manager - Transportation \u002F Trucking","Remote_UT","Job Description: Title: Account Manager - Commercial Lines Remote: Arizona, California, Idaho, Nevada, Oregon, Utah and Washington residents Supporting: IOA - Salt Lake City | Book Focus: Commercial Transportation & Trucking Requirement: active P&C license and commercial transportation\u002Ftrucking experience Please note: If this position is posted as either fully remote and\u002For hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com\u002Flocations About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Key Responsibilities: Technical Competence: Maintain technical competence and industry expertise. Team Leadership: Direct daily activities of the account management team. Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis. Policy Management: Manage policy expirations and renewals. Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals. Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. System Maintenance: Maintain agency management systems and carrier\u002Fvendor platforms, ensuring data accuracy and completeness. Activity Monitoring: Monitor and maintain activity\u002Fsuspense to ensure timely completion. Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Policy Compliance: Stay updated on company policies and procedures. Continuous Improvement: Seek and adopt best practices to improve individual and team performance. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 3+ years of account management experience, or 5+ years in the insurance industry Thorough knowledge of insurance brokerage and client needs Required active licensing; professional designation (CIC or equivalent) preferred Strong analytical, problem-solving, and decision-making skills Exceptional customer service, communication, multitasking, and organizational skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work\u002Ffamily life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $88,000.00 to $95,000.00 per year, depending on experience, relevant skills, and geographic location Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Insurance Office of America (IOA) is one of the largest privately held independent insurance brokerages in the United States. Founded in 1988, IOA has more than 1,500 associates located in over 60 offices in the U.S., and it is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.",{"id":245,"slug":246,"title":231,"location":132,"raw_job_location_address_addressLocality":247,"raw_hiringOrganization_logo_url":132,"raw_description":248},84449,"branch-operations-manager-commercial-lines-insurance-office-of-america-inc-2","SC-Charleston-078","Job Description: Title: Branch Operations Manager - Commercial Lines Hybrid: 1-2 days in office | Location: Charleston, South Carolina Requirement: active P&C license, 2+ years of supervisor\u002Fmanagement experience Please note: If this position is posted as either fully remote and\u002For hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com\u002Flocations About the Role: Responsible for leadership of all IOA insurance operations management activities within the assigned branch. This includes managing operations team performance, strategic and tactical plan implementation, budgeting, goal setting, reporting, staff professional development, policy and procedure implementation, human resource management, quality assurance, productivity, and customer service management. Additionally, responsible for participating in producer\u002Fagency acquisition and integration, and personally serving as Account Manager for an assigned book of business. Key Responsibilities: Team Leadership: Direct daily activities and workflow of the branch team. Strategic Implementation: Drive annual strategic and tactical plans. Financial Management: Manage branch P&L, control costs, and achieve financial goals. Budget Management: Understand and manage the annual budget. Vision Communication: Communicate leadership vision\u002Fmission for the branch. Team Building: Build and manage a qualified operations team. Recruitment and Onboarding: Participate in recruitment and evaluate merger\u002Facquisition opportunities. Personnel Management: Recommend staff actions, including acquisition and succession planning. HR Management: Ensure compliance with HR processes and policies. Performance Standards: Establish and monitor productivity, efficiency, quality, and service standards. Professional Development: Encourage growth and development of personnel. Succession Planning: Develop future branch operations leaders. Culture Promotion: Promote IOA culture and improve engagement. Performance Monitoring: Identify gaps and implement corrective actions. Data Analysis: Monitor and interpret performance data. Communication: Maintain communication with Regional Director of Operations and sales leadership. Collaboration: Resolve operational issues with Branch 1099 sales personnel. Process Improvement: Develop and ensure compliance with core work processes. Policy Enforcement: Implement and enforce company policies. Technical Competence: Maintain high technical competence and industry expertise. Leadership Development: Continuously improve management and leadership skills. Relationship Building: Develop and maintain positive relationships with IOA leadership and employees. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 5+ years of commercial insurance industry experience with deep, wide-ranging industry knowledge 2+ years of management \u002F supervisor experience All required active P&C licensing CISR or CIC designation (preferred) Outstanding communication, people management, and negotiation skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work\u002Ffamily life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $80,000.00 to $105,000.00 per year, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Insurance Office of America (IOA) is one of the largest privately held independent insurance brokerages in the United States. Founded in 1988, IOA has more than 1,500 associates located in over 60 offices in the U.S., and it is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.",{"id":250,"slug":251,"title":160,"location":132,"raw_job_location_address_addressLocality":145,"raw_hiringOrganization_logo_url":132,"raw_description":161},84450,"account-manager-employee-benefits-insurance-office-of-america-inc-2",{"id":253,"slug":254,"title":255,"location":132,"raw_job_location_address_addressLocality":256,"raw_hiringOrganization_logo_url":132,"raw_description":257},84452,"account-manager-commercial-lines-aviation-insurance-office-of-america-inc","Account Manager - Commercial Lines (Aviation)","GA-Gainesville-046","Job Description: Title: Account Manager - Commercial Lines Work Mode: Fully Remote for candidates able to work EST schedule | Supporting: Gainesville, GA office | Book Focus: Aviation Please note: If this position is posted as either fully remote and\u002For hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com\u002Flocations About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Key Responsibilities: Technical Competence: Maintain technical competence and industry expertise. Team Leadership: Direct daily activities of the account management team. Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis. Policy Management: Manage policy expirations and renewals. Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals. Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. System Maintenance: Maintain agency management systems and carrier\u002Fvendor platforms, ensuring data accuracy and completeness. Activity Monitoring: Monitor and maintain activity\u002Fsuspense to ensure timely completion. Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Policy Compliance: Stay updated on company policies and procedures. Continuous Improvement: Seek and adopt best practices to improve individual and team performance. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 3+ years of account management experience, or 5+ years in the insurance industry Thorough knowledge of insurance brokerage and client needs Required active licensing; professional designation (CIC or equivalent) preferred Strong analytical, problem-solving, and decision-making skills Exceptional customer service, communication, multitasking, and organizational skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work\u002Ffamily life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $75,000 to $90,000 per year, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Insurance Office of America (IOA) is one of the largest privately held independent insurance brokerages in the United States. Founded in 1988, IOA has more than 1,500 associates located in over 60 offices in the U.S., and it is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.",{"id":259,"slug":260,"title":261,"location":132,"raw_job_location_address_addressLocality":220,"raw_hiringOrganization_logo_url":132,"raw_description":262},84453,"account-assistant-shared-services-insurance-office-of-america-inc","Account Assistant - Shared Services","Job Description: Account Assistant - Shared Services Fully in office at our Longwood, FL office About the Role: Assist the account team in completing day-to-day administrative tasks, recurring customer service tasks, and meeting performance requirements regarding production and quality. Ensure no liability associated with errors or omissions occurs. Specific responsibilities include data entry, word processing, reviewing policy forms for accuracy, handling transmittals to clients\u002Finsureds, and providing general office support. Key Responsibilities: Office Support: Assist with general office tasks and administration. Policy Processing: Assist with endorsements, audits, cancellations, reinstatements, and policy releases. Task Management: Prepare check requests, invoices, finance agreements, summaries, loss runs, MVRs, ID cards, certificates, and binders. Data Management: Maintain accurate and up-to-date data in agency systems. Activity Monitoring: Ensure timely completion of tasks and activities. Communication: Keep the account team informed of workload status and any issues. Service Excellence: Provide proactive and responsive service. Performance Monitoring: Ensure productivity and quality standards are met. Promote Culture: Participate in team building and promote a positive work environment. Continuous Improvement: Seek and adopt best practices. Compliance: Adhere to company policies and procedures. Professional Development: Enhance technical skills and industry knowledge. Relationship Building: Foster positive relationships with colleagues and leadership. Other Duties: Perform additional tasks as assigned. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 2+ years’ experience in customer service, industry experience preferred Exceptional customer service, communication, multitasking, and organizational skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Employee stock plan participation Professional growth and career progression opportunities Respectful culture and work\u002Ffamily life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $19.00 to $21.50 per hour, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Insurance Office of America (IOA) is one of the largest privately held independent insurance brokerages in the United States. Founded in 1988, IOA has more than 1,500 associates located in over 60 offices in the U.S., and it is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.",{"id":264,"slug":265,"title":266,"location":132,"raw_job_location_address_addressLocality":267,"raw_hiringOrganization_logo_url":132,"raw_description":268},84454,"account-manager-associate-commercial-insurance-insurance-office-of-america-inc","Account Manager Associate - Commercial Insurance","CA-Pleasanton-003","Job Description: Title: Account Manager Associate - Commercial Lines Hybrid: 1-2 days in the Pleasanton, CA office Book Focus: Generalist, Real Estate | Required: active P&C license Please note: If this position is posted as either fully remote and\u002For hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com\u002Flocations About the Role: Provide administrative and customer service support to the account team, Producer, and\u002For assigned group of accounts. Work with minimal direction from an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage smaller-sized accounts or those with less complexity. Key Responsibilities: Technical Competence: Maintain technical competence and industry expertise. Team Leadership: Assist in directing day-to-day activities and workflow of Team Support\u002FReceptionist, Account Assistant, and\u002For Account Associate. Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis. Policy Management: Manage policy expirations and renewals. Renewal Process: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance. Task Processing: Process tasks accurately and within required timeframes. Contract Review: Assist in reviewing contracts to ensure proper coverages are included. Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. System Maintenance: Maintain agency management systems and carrier\u002Fvendor platforms, ensuring data accuracy and completeness. Activity Monitoring: Monitor and maintain activity\u002Fsuspense to ensure timely completion. Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Policy Compliance: Stay updated on company policies and procedures. Continuous Improvement: Seek and adopt best practices to improve individual and team performance. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 7+ years of customer service experience in the insurance industry Thorough knowledge of insurance brokerage and client needs Required active property & casualty licensing; professional designation preferred Strong analytical, problem-solving, and decision-making skills Exceptional customer service, communication, multitasking, and organizational skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work\u002Ffamily life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $70,000.00 to $75,000.00 per year, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Insurance Office of America (IOA) is one of the largest privately held independent insurance brokerages in the United States. Founded in 1988, IOA has more than 1,500 associates located in over 60 offices in the U.S., and it is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.",{"total":11,"jobs":270},[271,298,314,337,360,374,386,420,434,461,485],{"id":245,"slug":246,"title":231,"raw_title":132,"is_featured":272,"company":273,"raw_hiringOrganization_logo_url":132,"processed_city_gmaps":274,"processed_country_iso_code_gmaps":276,"processed_home_office":278,"processed_salary_min":279,"processed_salary_max":280,"processed_salary_currency":125,"processed_salary_source":281,"processed_working_hours":282,"processed_employment_types":14,"processed_it_skills":283,"processed_it_skills_labels":284,"processed_job_expertise_skills":288,"processed_job_expertise_skills_labels":289,"max_cpc":89,"actual_cpc":297},false,{"name":130,"slug":131,"logo_url":132},[275],"Charleston",[277],"US","hybrid",80000,105000,"estimated",[128],{"microsoft word":33,"microsoft excel":33,"microsoft outlook":33},[285,286,287],"Microsoft Outlook","Microsoft Word","Microsoft Excel",{"recruitment":20,"data analysis":20,"p&l 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