[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-specialist-ah-customer-service-call-center-allianz-insurance-2-en-th":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":12,"featured_until":7,"is_active":13,"deactivated_at":7,"is_enriched":13,"processed_job_posting_json":14,"processed_latitude":65,"processed_longitude":66,"processed_employment_types":67,"processed_working_hours":68,"processed_working_hours_labels":70,"processed_home_office":71,"processed_salary_min":62,"processed_salary_max":63,"processed_salary_currency":59,"processed_salary_source":72,"processed_benefits":73,"processed_benefits_labels":74,"processed_industry":75,"processed_skills":7,"processed_job_location":76,"processed_full_address_gmaps":78,"processed_street_gmaps":80,"processed_city_gmaps":81,"processed_postal_code_gmaps":82,"processed_country_gmaps":83,"processed_country_iso_code_gmaps":85,"full_description":17,"formatted_description":86,"processed_employment_types_labels":35,"processed_home_office_labels":33,"processed_industry_labels":37,"processed_it_skills":87,"processed_it_skills_labels":90,"processed_soft_skills":91,"processed_soft_skills_labels":93,"processed_job_expertise_skills":94,"processed_job_expertise_skills_labels":96,"processed_language_requirements":97,"processed_total_experience_years":89,"processed_professional_field":106,"processed_professional_field_labels":107,"processed_leadership_role":13,"processed_date_posted":20,"raw_job_url":108,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":75,"canonical_industry_label":37,"max_cpc":88,"actual_cpc":7},81704,"specialist-ah-customer-service-call-center-allianz-insurance-2","Specialist - A&H Customer Service - Call Center",null,{"name":9,"slug":10,"logo_url":11},"Allianz Insurance","allianz-insurance","https:\u002F\u002Fcdn.phenompeople.com\u002FCareerConnectResources\u002FAISAIPGB\u002Fimages\u002FHeader-1706868786965.svg",false,true,{"@context":15,"@type":16,"title":6,"description":17,"hiringOrganization":18,"datePosted":20,"validThrough":21,"jobLocation":22,"jobLocationType":33,"employmentType":34,"industry":36,"skills":38,"baseSalary":57},"https:\u002F\u002Fschema.org\u002F","JobPosting","\u003Cp style=\"line-height: 12pt; margin: 0cm 0cm 8pt; font-size: 11pt; font-family: Aptos, sans-serif;\">\u003Cstrong>\u003Cspan style=\"font-family: Calibri, sans-serif;\">Nice to know\u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"line-height: 12pt; margin: 0cm 0cm 8pt; font-size: 11pt; font-family: Aptos, sans-serif;\">\u003Cspan style=\"font-family: Calibri, sans-serif;\">Provide good customer service as the first line of contact with after-sale service. Serves customers by determining requirements, answering inquiries, resolving\u003Cstrong> \u003C\u002Fstrong>problems, fulfilling requests, and maintaining databases. Coaching and supervising staffs to ensure SLA and service quality meet the service standard. Assist in\u003Cstrong> \u003C\u002Fstrong>the development of customer service policies and ongoing improvement of customer service delivery.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"line-height: 12pt; margin: 0cm 0cm 8pt; font-size: 11pt; font-family: Aptos, sans-serif;\">\u003Cstrong>\u003Cspan style=\"font-family: Calibri, sans-serif;\">Your Day at Allianz Ayudhya\u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fp>\u003Col style=\"margin-bottom: 0cm; margin-top: 0px;\">\u003Cli style=\"line-height: 12pt; margin: 0cm 0cm 8pt 0px; font-size: 11pt; font-family: Aptos, sans-serif;\">\u003Cspan style=\"font-family: Calibri, sans-serif;\">Customer Services\u003C\u002Fspan>\u003Cul style=\"margin-bottom: 0cm; margin-top: 0px;\">\u003Cli style=\"line-height: 12pt; margin: 0cm 0cm 8pt 0px; font-size: 11pt; font-family: Aptos, sans-serif;\">\u003Cspan style=\"font-family: Calibri, sans-serif;\">Answer incoming calls and provide information to all customer requests at the first call solution (excluding policy cancellation request of direct marketing customers that transfer to retention team for further convincing)\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"line-height: 12pt; margin: 0cm 0cm 8pt 0px; font-size: 11pt; font-family: Aptos, sans-serif;\">\u003Cspan style=\"font-family: Calibri, sans-serif;\">Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and \u002F or accepted practices to ensure optimum level of Quality\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"line-height: 12pt; margin: 0cm 0cm 8pt 0px; font-size: 11pt; font-family: Aptos, sans-serif;\">\u003Cspan style=\"font-family: Calibri, sans-serif;\">Support customers to handle and eliminate day-to-day issues with enquiries\u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003Cli style=\"line-height: 12pt; margin: 0cm 0cm 8pt 0px; font-size: 11pt; font-family: Aptos, sans-serif;\">\u003Cspan style=\"font-family: Calibri, sans-serif;\">Quality Management\u003C\u002Fspan>\u003Cul style=\"margin-bottom: 0cm; margin-top: 0px;\">\u003Cli style=\"line-height: 12pt; margin: 0cm 0cm 8pt 0px; font-size: 11pt; font-family: Aptos, sans-serif;\">\u003Cspan style=\"font-family: Calibri, sans-serif;\">Be responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"line-height: 12pt; margin: 0cm 0cm 8pt 0px; font-size: 11pt; font-family: Aptos, sans-serif;\">\u003Cspan style=\"font-family: Calibri, sans-serif;\">Skill sets and the customer satisfaction measured by Bottom Up and Top Down NPS \u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"line-height: 12pt; margin: 0cm 0cm 8pt 0px; font-size: 11pt; font-family: Aptos, sans-serif;\">\u003Cspan style=\"font-family: Calibri, sans-serif;\">Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships\u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Fol>\u003Cp style=\"line-height: 12pt; margin: 0cm 0cm 8pt; font-size: 11pt; font-family: Aptos, sans-serif;\">Contribute or be involved in Contact Centre process and procedural analysis or projects as and when required.\u003C\u002Fp>\u003Col style=\"margin-bottom: 0cm; margin-top: 0px;\" start=\"3\">\u003Cli style=\"line-height: 12pt; margin: 0cm 0cm 8pt 0px; font-size: 11pt; font-family: Aptos, sans-serif;\">\u003Cspan style=\"font-family: Calibri, sans-serif;\">Provide the after-sale service and handle customer complaints and provide solutions in order to meet customer's satisfaction which determine potential business opportunities to achieve targeted growth. \u003C\u002Fspan>\u003Cul style=\"margin-bottom: 0cm; margin-top: 0px;\">\u003Cli style=\"line-height: 12pt; margin: 0cm 0cm 8pt 0px; font-size: 11pt; font-family: Aptos, sans-serif;\">\u003Cspan style=\"font-family: Calibri, sans-serif;\">Handle difficult & special calls and solve other issues escalated by agents & follow up with various departments on problem solving or information sharing if needed.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"line-height: 12pt; margin: 0cm 0cm 8pt 0px; font-size: 11pt; font-family: Aptos, sans-serif;\">\u003Cspan style=\"font-family: Calibri, sans-serif;\">Ensure performance and take timely action to drive the continuous customer service satisfaction improvement.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"line-height: 12pt; margin: 0cm 0cm 8pt 0px; font-size: 11pt; font-family: Aptos, sans-serif;\">\u003Cspan style=\"font-family: Calibri, sans-serif;\">Incoming cases and calls monitoring and job assignment including calls and email.\u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Fol>\u003Cp style=\"line-height: 12pt; margin: 0cm 0cm 8pt; font-size: 11pt; font-family: Aptos, sans-serif;\">\u003Cstrong>\u003Cspan style=\"font-family: Calibri, sans-serif;\">Must Have\u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul style=\"margin-top: 0cm; margin-bottom: 0cm;\" type=\"disc\">\u003Cli style=\"line-height: 12pt; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 11pt; font-family: Aptos, sans-serif;\">\u003Cspan style=\"font-family: Calibri, sans-serif;\">Bachelor’s degree in any fields\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"line-height: 12pt; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 11pt; font-family: Aptos, sans-serif;\">\u003Cspan style=\"font-family: Calibri, sans-serif;\">At least 2 years in customer service, call centre experience from health and general insurance\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"line-height: 12pt; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 11pt; font-family: Aptos, sans-serif;\">\u003Cspan style=\"font-family: Calibri, sans-serif;\">Good communications skills both written and spoken Thai and English.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"line-height: 12pt; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 11pt; font-family: Aptos, sans-serif;\">\u003Cspan style=\"font-family: Calibri, sans-serif;\">Excellent customer service mind and Self-motivated.\u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"line-height: 12pt; margin: 0cm 0cm 8pt; font-size: 11pt; font-family: Aptos, sans-serif;\">\u003Cstrong>\u003Cspan style=\"font-family: Calibri, sans-serif;\">Nice to Have\u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul style=\"margin-top: 0cm; margin-bottom: 0cm;\" type=\"disc\">\u003Cli style=\"line-height: 12pt; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 11pt; font-family: Aptos, sans-serif;\">\u003Cspan style=\"font-family: Calibri, sans-serif;\">Good Influencing, negotiating, presentation and motivation skills.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"line-height: 12pt; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 11pt; font-family: Aptos, sans-serif;\">\u003Cspan style=\"font-family: Calibri, sans-serif;\">The Knowledge of insurance operations and processes will be the advantage.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"line-height: 12pt; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 11pt; font-family: Aptos, sans-serif;\">\u003Cspan style=\"font-family: Calibri, sans-serif;\">Good computer knowledge and skills including Microsoft word\u002F excel, and database management\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"line-height: 12pt; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 11pt; font-family: Aptos, sans-serif;\">\u003Cspan style=\"font-family: Calibri, sans-serif;\">Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.\u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful> \u003Cp style=\"margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;\">\u003Cspan style=\"line-height: 107%; font-family: Calibri, sans-serif;\">Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. \u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"font-size: 11.0pt; line-height: 107%; font-family: Calibri, sans-serif;\">Join us. Let's care for tomorrow.\u003Cstrong>\u003Cu> \u003C\u002Fu>\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>",{"@type":19,"name":9},"Organization","2026-10-07","2027-10-07",[23],{"@type":24,"address":25,"geo":29},"Place",{"@type":26,"addressLocality":27,"addressCountry":28,"addressRegion":27},"PostalAddress","Bangkok","TH",{"@type":30,"latitude":31,"longitude":32},"GeoCoordinates",13.7563309,100.5017651,"ONSITE",[35],"PERMANENT",[37],"Insurance",[39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56],"Microsoft Word","Microsoft Excel","Database Management","ChatGPT","CoPilot365","Communication","Customer Service","Self-motivation","Influencing","Negotiation","Presentation","Motivation","Call Center Operations","Insurance Operations","Quality Management","Process Improvement","Team Supervision","Policy Development",{"@type":58,"currency":59,"value":60},"MonetaryAmount","THB",{"@type":61,"minValue":62,"maxValue":63,"unitText":64},"QuantitativeValue",30000,50000,"YEAR",[31],[32],"permanent",[69],"FULL_TIME",[69],"onsite","estimated",[],[],"insurance",[77],"allianz, bangkok, thailand",[79],"Bangkok, Thailand",[],[27],[],[84],"Thailand",[28],"**Nice to know**\n\nProvide good customer service as the first line of contact with after-sale service. Serves customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, and maintaining databases. Coaching and supervising staffs to ensure SLA and service quality meet the service standard. Assist in the development of customer service policies and ongoing improvement of customer service delivery.\n\n**Your Day at Allianz Ayudhya**\n\n- Answer incoming calls and provide information to all customer requests at the first call solution (excluding policy cancellation request of direct marketing customers that transfer to retention team for further convincing)\n- Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and \u002F or accepted practices to ensure optimum level of Quality\n- Support customers to handle and eliminate day-to-day issues with enquiries\n\n2. Quality Management\n- Be responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases\n- Skill sets and the customer satisfaction measured by Bottom Up and Top Down NPS \n- Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships\n\nContribute or be involved in Contact Centre process and procedural analysis or projects as and when required.\n\n3. Provide the after-sale service and handle customer complaints and provide solutions in order to meet customer's satisfaction which determine potential business opportunities to achieve targeted growth. \n- Handle difficult & special calls and solve other issues escalated by agents & follow up with various departments on problem solving or information sharing if needed.\n- Ensure performance and take timely action to drive the continuous customer service satisfaction improvement.\n- Incoming cases and calls monitoring and job assignment including calls and email.\n\n**Must Have**\n\n- Bachelor’s degree in any fields\n- At least 2 years in customer service, call centre experience from health and general insurance\n- Good communications skills both written and spoken Thai and English.\n- Excellent customer service mind and Self-motivated.\n\n**Nice to Have**\n\n- Good Influencing, negotiating, presentation and motivation skills.\n- The Knowledge of insurance operations and processes will be the advantage.\n- Good computer knowledge and skills including Microsoft word\u002F excel, and database management\n- Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.\n\nAllianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. \n\nJoin us. Let's care for tomorrow.",{"chatgpt":88,"copilot365":88,"microsoft word":89,"microsoft excel":89,"database management":89},1,2,[39,40,41,42,43],{"communication":92,"customer service":92,"self-motivation":92,"influencing":89,"negotiation":89,"presentation":89,"motivation":89},4,[44,45,46,47,48,49,50],{"team supervision":95,"policy development":89,"quality management":95,"process improvement":95,"insurance operations":89,"call center operations":92},3,[51,52,53,54,55,56],{"detected_language_jobad":98,"required":99},"en",[100],[101,104],{"language":102,"level":103},"THAI","B2",{"language":105,"level":103},"ENGLISH",[45],[45],"https:\u002F\u002Fcareers.allianz.com\u002Fglobal\u002Fen\u002Fjob\u002F106743\u002Fspecialist-a-h-customer-service-call-center"]