[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-service-manager-mfd-allianz-insurance-en-th":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":12,"featured_until":7,"is_active":13,"deactivated_at":7,"is_enriched":13,"processed_job_posting_json":14,"processed_latitude":86,"processed_longitude":87,"processed_employment_types":88,"processed_working_hours":89,"processed_working_hours_labels":91,"processed_home_office":92,"processed_salary_min":83,"processed_salary_max":84,"processed_salary_currency":80,"processed_salary_source":93,"processed_benefits":94,"processed_benefits_labels":108,"processed_industry":109,"processed_skills":7,"processed_job_location":110,"processed_full_address_gmaps":112,"processed_street_gmaps":113,"processed_city_gmaps":114,"processed_postal_code_gmaps":115,"processed_country_gmaps":117,"processed_country_iso_code_gmaps":119,"full_description":17,"formatted_description":120,"processed_employment_types_labels":35,"processed_home_office_labels":33,"processed_industry_labels":37,"processed_it_skills":121,"processed_it_skills_labels":123,"processed_soft_skills":124,"processed_soft_skills_labels":125,"processed_job_expertise_skills":126,"processed_job_expertise_skills_labels":127,"processed_language_requirements":128,"processed_total_experience_years":135,"processed_professional_field":136,"processed_professional_field_labels":138,"processed_leadership_role":13,"processed_date_posted":20,"raw_job_url":139,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":140,"canonical_industry_label":141,"max_cpc":142,"actual_cpc":7},70837,"service-manager-mfd-allianz-insurance","Service Manager (m\u002Ff\u002Fd)",null,{"name":9,"slug":10,"logo_url":11},"Allianz Insurance","allianz-insurance","https:\u002F\u002Fcdn.phenompeople.com\u002FCareerConnectResources\u002FAISAIPGB\u002Fimages\u002FHeader-1706868786965.svg",false,true,{"@context":15,"@type":16,"title":6,"description":17,"hiringOrganization":18,"datePosted":20,"validThrough":21,"jobLocation":22,"jobLocationType":33,"employmentType":34,"industry":36,"skills":38,"baseSalary":78},"https:\u002F\u002Fschema.org\u002F","JobPosting","\u003Cp style=\"margin: 0.0in 0.0in 6.0pt; text-align: justify; line-height: normal; font-size: 11.0pt; font-family: Calibri, sans-serif;\">\u003Ca name=\"_Hlk231995443\">\u003C\u002Fa>\u003Cstrong>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #00b0f0;\">About the Job\u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0.0in 0.0in 6.0pt; text-align: justify; line-height: normal; font-size: 11.0pt; font-family: Calibri, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040;\">As a Service Manager for the Global Mobile Project (AZ Pocket) at Allianz Technology, you will oversee end-to-end service delivery and operations for mobile services that support our partner projects. You will synchronize closely with global teams while driving local execution, ensuring services meet business objectives and deliver an excellent user experience. You will coordinate cross-functional squads, manage service performance and release governance, and lead continuous improvement initiatives. \u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0.0in 0.0in 6.0pt; text-align: justify; line-height: normal; font-size: 11.0pt; font-family: Calibri, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040;\">You will also leverage AI-driven tools and data to optimize service reliability, speed of recovery, and stakeholder transparency. This role requires strong program\u002Fproject management skills, exceptional communication and stakeholder management, and a proactive, execution-oriented approach.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0.0in 0.0in 6.0pt; text-align: justify; line-height: normal; font-size: 11.0pt; font-family: Calibri, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0.0in 0.0in 6.0pt; text-align: justify; line-height: normal; font-size: 11.0pt; font-family: Calibri, sans-serif;\">\u003Cstrong>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #00b0f0;\">What you do\u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul>\u003Cli style=\"text-align: justify; line-height: normal; font-size: 11.0pt; font-family: Calibri, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040;\">Oversee AZ Pocket service delivery and operations, aligning outcomes with business objectives, user needs, and SLO\u002FXLAs.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"text-align: justify; line-height: normal; font-size: 11.0pt; font-family: Calibri, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040;\">Ensure robust release governance, including phased rollouts, feature-flagged risk-controlled deployments, versioning, and App Store\u002FPlay Console readiness.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"text-align: justify; line-height: normal; font-size: 11.0pt; font-family: Calibri, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040;\">Coordinate cross-functional teams (FE\u002FBE, QA, DevOps, Security, Product, Design); plan, track, and unblock delivery; run RAID and status communications.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"text-align: justify; line-height: normal; font-size: 11.0pt; font-family: Calibri, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040;\">Monitor service performance using telemetry and dashboards; define KPIs\u002FXLAs; make data-driven decisions to improve user experience and business value.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"text-align: justify; line-height: normal; font-size: 11.0pt; font-family: Calibri, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040;\">Drive continuous improvement through incident\u002Fproblem management, postmortems, automation, and operational run-books.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"text-align: justify; line-height: normal; font-size: 11.0pt; font-family: Calibri, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040;\">Utilize AI-driven tools (AIOps anomaly detection, automated triage, copilots) to optimize service delivery, quality, and MTTR.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"text-align: justify; line-height: normal; font-size: 11.0pt; font-family: Calibri, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040;\">Maintain service documentation, policies, and SOPs; manage stakeholder relationships and executive updates; mentor junior service managers.\u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"margin: 0.0in 0.0in 6.0pt; text-align: justify; line-height: normal; font-size: 11.0pt; font-family: Calibri, sans-serif;\">\u003Cstrong>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040;\"> \u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0.0in 0.0in 6.0pt; text-align: justify; line-height: normal; font-size: 11.0pt; font-family: Calibri, sans-serif;\">\u003Cstrong>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #00b0f0;\">What you bring\u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul>\u003Cli style=\"text-align: justify; line-height: normal; font-size: 11.0pt; font-family: Calibri, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040;\"> \u003Cspan data-teams=\"true\">\u003Cstrong>Bachelor's degree\u003C\u002Fstrong> in Computer Science, Engineering, Business, or equivalent experience with proven service management expertise in mobile\u002Fdigital environments and strong program\u002Fproject management skills• \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"text-align: justify; line-height: normal; font-size: 11.0pt; font-family: Calibri, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040;\">\u003Cspan data-teams=\"true\">\u003Cstrong>Deep ITIL and service management knowledge\u003C\u002Fstrong> including mobile release\u002Fchange processes, app store operations, mobile risk mitigation, and telemetry analysis\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"text-align: justify; line-height: normal; font-size: 11.0pt; font-family: Calibri, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040;\">\u003Cspan data-teams=\"true\"> \u003Cstrong>Exceptional communication and stakeholder management skills \u003C\u002Fstrong>with executive reporting capabilities; highly proactive, execution-oriented, and results-focused approach\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"text-align: justify; line-height: normal; font-size: 11.0pt; font-family: Calibri, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040;\">\u003Cspan data-teams=\"true\">\u003Cstrong>Technical proficiency\u003C\u002Fstrong> with Jira\u002FConfluence, ServiceNow, App Store Connect\u002FGoogle Play Console, feature flags (LaunchDarkly), CI\u002FCD tools (Bitrise, GitHub Actions, Fastlane), and monitoring platforms (Dynatrace, Datadog, Crashlytics, GA4)\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"text-align: justify; line-height: normal; font-size: 11.0pt; font-family: Calibri, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040;\">\u003Cspan data-teams=\"true\">\u003Cstrong>AI\u002FAIOps integration experience\u003C\u002Fstrong> to enhance service delivery, decision-making, and operational efficiency; familiarity with AI-assisted workflows and GenAI platforms\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"text-align: justify; line-height: normal; font-size: 11.0pt; font-family: Calibri, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040;\">\u003Cspan data-teams=\"true\">\u003Cstrong>Strong analytical capabilities\u003C\u002Fstrong> for data-driven decisions, risk management, continuous improvement, and team coaching\u002Fdevelopment\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"text-align: justify; line-height: normal; font-size: 11.0pt; font-family: Calibri, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040;\">\u003Cspan data-teams=\"true\">\u003Cstrong>Vendor and procurement management\u003C\u002Fstrong> experience including order agreements, invoicing, and change governance with budget ownership and spend tracking\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"text-align: justify; line-height: normal; font-size: 11.0pt; font-family: Calibri, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040;\">\u003Cspan data-teams=\"true\">\u003Cstrong>Operational excellence experience focused\u003C\u002Fstrong> on Run setup transitions, SPM (Service\u002FSupplier Portfolio Management) awareness, and TPRM (Third-Party Risk Management) processes for vendors and data flows\u003C\u002Fspan> \u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"margin: 0.0in 0.0in 6.0pt; text-align: justify; line-height: normal; font-size: 11.0pt; font-family: Calibri, sans-serif;\">\u003Cstrong>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #3b3838;\"> \u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0.0in 0.0in 6.0pt; text-align: justify; line-height: normal; font-size: 11.0pt; font-family: Calibri, sans-serif;\">\u003Cstrong>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #00b0f0;\">What we offer\u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul>\u003Cli style=\"text-align: justify; line-height: normal; font-size: 11.0pt; font-family: Calibri, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #3b3838;\">We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"text-align: justify; line-height: normal; font-size: 11.0pt; font-family: Calibri, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #3b3838;\">We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"text-align: justify; line-height: normal; font-size: 11.0pt; font-family: Calibri, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #3b3838;\">From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"text-align: justify; line-height: normal; font-size: 11.0pt; font-family: Calibri, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #3b3838;\">Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.\u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful> \u003Cp style=\"margin: 0in; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;\">\u003Cstrong>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #00b0f0;\"> \u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0in; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;\">\u003Cstrong>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #00b0f0;\">About Allianz Technology \u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0in; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040;\">With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform and innovate the infrastructure, applications and services together with Allianz companies to co-create the best customer experience.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0in; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0in; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040;\">We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks and security, to application platforms ranging from workplace services to digital interaction. \u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0in; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0in; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040;\">In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz. \u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0in; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040;\">Find us at: \u003C\u002Fspan>\u003Ca href=\"http:\u002F\u002Fwww.linkedin.com\u002Fcompany\u002Fallianz-technology\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040;\">www.linkedin.com\u002Fcompany\u002Fallianz-technology\u003C\u002Fspan>\u003C\u002Fa>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040;\">. \u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0in; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;\">\u003Cstrong>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040;\"> \u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0in; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;\">\u003Cstrong>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #00b0f0;\">Commitment to Integrity, Fairness & Inclusion \u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0in; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040;\">Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. \u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0in; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;\">\u003Cstrong>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040;\"> \u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0in; text-align: justify; font-size: 12pt; font-family: 'Times New Roman', serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040;\">We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0in; text-align: justify; font-size: 12pt; font-family: 'Times New Roman', serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0in; text-align: justify; font-size: 12pt; font-family: 'Times New Roman', serif;\">\u003Cstrong>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #00b0f0;\">To Recruitment Agencies\u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0in 0in 6pt; text-align: justify; font-size: 12pt; font-family: 'Times New Roman', serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040;\">Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0in; text-align: justify; font-size: 12pt; font-family: 'Times New Roman', serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040;\">When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.\u003Ca name=\"_Hlk205454433\">\u003C\u002Fa>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0in; text-align: justify; font-size: 12pt; font-family: 'Times New Roman', serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0in; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;\">\u003Ca name=\"_Hlk205539231\">\u003C\u002Fa>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040; display: none;\"> \u003C\u002Fspan>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: #404040;\">104489 | Operations | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent\u003C\u002Fspan>\u003C\u002Fp>",{"@type":19,"name":9},"Organization","2026-09-19","2027-09-19",[23],{"@type":24,"address":25,"geo":29},"Place",{"@type":26,"addressLocality":27,"addressCountry":28},"PostalAddress","Bangkok","TH",{"@type":30,"latitude":31,"longitude":32},"GeoCoordinates",13.78333,100.51667,"HYBRID",[35],"PERMANENT",[37],"Insurance and Asset Management",[39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61,62,63,64,65,66,67,68,69,70,71,72,73,74,75,76,77],"Jira","Confluence","ServiceNow","App Store Connect","Google Play Console","LaunchDarkly","Bitrise","GitHub Actions","Fastlane","Dynatrace","Datadog","Crashlytics","GA4","AI\u002FAIOps","GenAI platforms","Communication","Stakeholder Management","Proactive","Execution-oriented","Results-focused","Analytical","Team Coaching","Team Development","ITIL","Service Management","Program Management","Project Management","Mobile Release Processes","App Store Operations","Mobile Risk Mitigation","Telemetry Analysis","Vendor Management","Procurement Management","Budget Ownership","Spend Tracking","Operational Excellence","Run Setup Transitions","SPM (Service\u002FSupplier Portfolio Management)","TPRM (Third-Party Risk Management)",{"@type":79,"currency":80,"value":81},"MonetaryAmount","EUR",{"@type":82,"minValue":83,"maxValue":84,"unitText":85},"QuantitativeValue",70000,100000,"YEAR",[31],[32],"permanent",[90],"FULL_TIME",[90],"hybrid","estimated",[95,96,97,98,99,100,101,102,103,104,105,106,107],"Hybrid work model","Up to 25 days per year working from abroad","Company bonus scheme","Pension","Employee shares program","Employee discounts","Career development","Digital learning programs","International career mobility","Flexible working","Health and wellbeing offers","Healthcare benefits","Parental leave benefits",[95,96,97,98,99,100,101,102,103,104,105,106,107],"insurance and asset management",[111],"allianz, 10310, bangkok, thailand",[],[],[27],[116],"10310",[118],"Thailand",[28],"## **About the Job**\n\nAs a Service Manager for the Global Mobile Project (AZ Pocket) at Allianz Technology, you will oversee end-to-end service delivery and operations for mobile services that support our partner projects. You will synchronize closely with global teams while driving local execution, ensuring services meet business objectives and deliver an excellent user experience. You will coordinate cross-functional squads, manage service performance and release governance, and lead continuous improvement initiatives.\n\nYou will also leverage AI-driven tools and data to optimize service reliability, speed of recovery, and stakeholder transparency. This role requires strong program\u002Fproject management skills, exceptional communication and stakeholder management, and a proactive, execution-oriented approach.\n\n## **What you do**\n\n- Oversee AZ Pocket service delivery and operations, aligning outcomes with business objectives, user needs, and SLO\u002FXLAs.\n- Ensure robust release governance, including phased rollouts, feature-flagged risk-controlled deployments, versioning, and App Store\u002FPlay Console readiness.\n- Coordinate cross-functional teams (FE\u002FBE, QA, DevOps, Security, Product, Design); plan, track, and unblock delivery; run RAID and status communications.\n- Monitor service performance using telemetry and dashboards; define KPIs\u002FXLAs; make data-driven decisions to improve user experience and business value.\n- Drive continuous improvement through incident\u002Fproblem management, postmortems, automation, and operational run-books.\n- Utilize AI-driven tools (AIOps anomaly detection, automated triage, copilots) to optimize service delivery, quality, and MTTR.\n- Maintain service documentation, policies, and SOPs; manage stakeholder relationships and executive updates; mentor junior service managers.\n\n## **What you bring**\n\n- **Bachelor's degree** in Computer Science, Engineering, Business, or equivalent experience with proven service management expertise in mobile\u002Fdigital environments and strong program\u002Fproject management skills•\n- **Deep ITIL and service management knowledge** including mobile release\u002Fchange processes, app store operations, mobile risk mitigation, and telemetry analysis\n- **Exceptional communication and stakeholder management skills** with executive reporting capabilities; highly proactive, execution-oriented, and results-focused approach\n- **Technical proficiency** with Jira\u002FConfluence, ServiceNow, App Store Connect\u002FGoogle Play Console, feature flags (LaunchDarkly), CI\u002FCD tools (Bitrise, GitHub Actions, Fastlane), and monitoring platforms (Dynatrace, Datadog, Crashlytics, GA4)\n- **AI\u002FAIOps integration experience** to enhance service delivery, decision-making, and operational efficiency; familiarity with AI-assisted workflows and GenAI platforms\n- **Strong analytical capabilities** for data-driven decisions, risk management, continuous improvement, and team coaching\u002Fdevelopment\n- **Vendor and procurement management** experience including order agreements, invoicing, and change governance with budget ownership and spend tracking\n- **Operational excellence experience focused** on Run setup transitions, SPM (Service\u002FSupplier Portfolio Management) awareness, and TPRM (Third-Party Risk Management) processes for vendors and data flows\n\n## **What we offer**\n\n- We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.\n- We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).\n- From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.\n- Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.\n\n## **About Allianz Technology**\n\nWith its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform and innovate the infrastructure, applications and services together with Allianz companies to co-create the best customer experience.\n\nWe service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks and security, to application platforms ranging from workplace services to digital interaction.\n\nIn short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.\n\nFind us at: www.linkedin.com\u002Fcompany\u002Fallianz-technology.\n\n## **Commitment to Integrity, Fairness & Inclusion**\n\nAllianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.\n\nWe at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.\n\n## **To Recruitment Agencies**\n\nAllianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.\n\nWhen we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.\n\n104489 | Operations | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent",{"ga4":122,"jira":122,"bitrise":122,"datadog":122,"ai\u002Faiops":122,"fastlane":122,"dynatrace":122,"confluence":122,"servicenow":122,"crashlytics":122,"launchdarkly":122,"github actions":122,"genai platforms":122,"app store connect":122,"google play console":122},4,[39,40,41,42,43,44,45,46,47,48,49,50,51,52,53],{"communication":122,"stakeholder management":122,"proactive":122,"execution-oriented":122,"results-focused":122,"analytical":122,"team coaching":122,"team development":122},[54,55,56,57,58,59,60,61],{"itil":122,"spend tracking":122,"budget ownership":122,"vendor management":122,"program management":122,"project management":122,"service management":122,"telemetry analysis":122,"app store operations":122,"run setup transitions":122,"mobile risk mitigation":122,"operational excellence":122,"procurement management":122,"mobile release processes":122,"tprm (third-party risk management)":122,"spm (service\u002Fsupplier portfolio management)":122},[62,63,64,65,66,67,68,69,70,71,72,73,74,75,76,77],{"detected_language_jobad":129,"required":130},"en",[131],[132],{"language":133,"level":134},"ENGLISH","C1",5,[137],"Information and Communications Technology Service Managers",[137],"https:\u002F\u002Fcareers.allianz.com\u002Fglobal\u002Fen\u002Fjob\u002F104489\u002Fservice-manager-m-f-d","insurance","Insurance",1]