About the Role

We are seeking a commercially driven and analytical leader to support the growth of our Property & Casualty (P&C) business. This role combines strategic planning, portfolio performance management, and operational leadership, playing a critical part in driving business results and improving commercial effectiveness.

You will work closely with local and regional stakeholders to deliver data-driven insights, shape strategic initiatives, and ensure efficient policy operations aligned with service and performance targets.

Key Responsibilities 1. Commercial Strategy & Performance Management

Drive business performance by supporting the achievement of key targets (e.g., GWP, COR)
Conduct portfolio analysis to identify trends, risks, and growth opportunities across channels
Develop actionable insights from market and competitor intelligence to inform strategy
Partner with local and regional teams on business planning, reporting, and strategic projects
Recommend initiatives to improve commercial effectiveness and long-term business growth

2. Business Planning & Project Execution

Support the design and execution of strategic initiatives to enhance channel performance
Lead or contribute to cross-functional projects aligned with business objectives
Monitor progress of initiatives and ensure effective delivery against targets
Provide structured analysis to support decision-making for senior management

3. Commercial Operations & Policy Management

Lead the policy management function to ensure high service quality, productivity, and SLA achievement
Oversee quotation, policy issuance, and endorsement processes (non-motor lines)
Ensure accuracy of policy documentation and timely delivery to clients and partners
Monitor operational performance and resolve bottlenecks to improve efficiency

• Coordinate with underwriting, distribution, and operations teams for seamless execution 4. Team Leadership & Continuous Improvement

Lead and develop the policy operations team to achieve performance and service standards
Drive process improvements to enhance operational efficiency and quality
Foster a culture of accountability, collaboration, and continuous learning Must-Have
Bachelor’s degree in Business Administration, Economics, Insurance, Statistics, or related field
Minimum 10 years of experience in general insurance (P&C), commercial roles, or business management
Strong commercial acumen with experience in portfolio management and performance analysis
Proven ability to translate data into actionable business insights
Experience managing stakeholders across functions and seniority levels
Solid understanding of insurance products, underwriting, and distribution channels Nice-to-Have
Experience in leading teams or managing operations functions
Strong proficiency in Excel, PowerPoint, and data analysis tools
Exposure to regional reporting or multinational environments
Strong English communication skills
Familiarity with digital tools or AI solutions (e.g., Copilot, ChatGPT) is a plus

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