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Support Claims Reimbursement Team. Also, handle the documents of claims assessment, Support to monitors the pending cases or back log.

Your Day at Allianz Ayudhya

1) Claims Reimbursement

Support team to investigate and make decisions for claims assessment by covering the actions below:

Approve the payment based on authorization.
Perform rejection of claims reimbursement
Require the additional information

Issue memo into the system for administration in performing next steps
Submit for further investigation
Request the hospital records from hospital

Continuously monitor and make decision for the pending cases of Claims Reimbursement, or back log
Consolidate the complex cases and prepare for Claim Committee and COO/ CEO according to the authorization

2) Hospital assessment Claims (OPD cashless)

Handling the OPD cashless claims from the hospital
Perform investigation and make decision for OPD cashless claims received in the system

Approve for the payment base on authorization
Perform rejection of fax claims received
Require the additional information
Issue memo into the system for administration in performing next steps
Submit for further investigation
Request the hospital records from hospital

Continuously monitor and make decisions for the pending cases of OPD cashless Claims Hospital, or back log
Manage the complex cases which require Claim Committee Decision, and present to Claim Committee and COO/ CEO according to the authorization
Handle claim approvals, ensuring accuracy, timeliness, and adherence to service level agreements (SLAs).

Must Have

Degree in business administration, Nursing, Business Sciences (Medical Technology) or related field.
Minimum 5 years of experience in Claims Assessor or other related fields in insurance industry.
Experience/knowledge in nursing, medical, claim insurance related topics, regulation, policy, guideline

Nice to Have

Accuracy concern & detail orientation
Experience in using claims/CRM systems
Ability to prioritize claim related functions
Knowledge of MS Office, Excel, PowerPoint or data software Power BI
Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

1 Job for Guideline Knowledge in Thailand

Sr. Specialist - Claim Reimbursement (direct)