Daily Banking Specialist with German language

Our department WB Daily Banking & Channels Support is responsible for 1st line support to our clients on a cross-product Commercial Banking interactive channel.

You’ll be working in an international team to support our clients worldwide with technical and functional support on this new channel, products and payments related questions.

Something for you? Be a part of an international changing environment where „Every day is a new day“

How are you contributing to ING?

• You will support our corporate clients for DB services in our portfolio
• You will be responsible for financial data investigation and analysis (operational topics, payment related questions)
• You will provide direct support to our corporate clients in banking operational workflow topics
• You will play an essential role in continuously improving our client satisfaction
• You will assist clients in detecting technical and functional issues with channel related services and use your extensive experience and knowledge to diagnose, prioritize, advise and resolve technical and functional problems
• You will identify and bring forward suggestions for continuous improvement, provide input for larger projects based on own experience and best practices
• You will maintain contact with clients and/or stakeholders and keep them informed about the progress of their request
• You will set-up clients on the new channel and related services and coordinate the end-to-end administrative process
• You will be responsible for data investigation and analysis to complete clients requests

Are you also someone who…

• has exceptional organizational, planning and time management skills
• coordinates activities and comes up with solutions
• is client-oriented, patient and attentive with clear and positive communication skills
• has English and German language knowledge
• is highly collaborative, self-driven with focus on delivery
• has attention to detail and able to recognize important information, research and make connections
• is flexible and comfortable in a fast changing environment
• uses MS Office

... Then you are our new Operations Specialist!

Wage (gross) 1547 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits

• Friendly working environment
• You build your own working day - flexible working hours and work from home
• Daily working time: 7hrs 45min instead of standard 8hrs
• Daily refreshments - coffee, fruits, drinks
• Fully equipped gym accessible 24 hours / 7 days per week
• Game room with unlimited access
• Modern designed coffee corner and terrace with the grill spot
• WellbeING
• Sick leave compensation: up to 80% of the monthly salary
• Life insurance contribution: up to 22,14 EUR/per month
• 3rd pillar contribution: up to 3% from your monthly salary
• 24/7 external mental health support
• Learning opportunities: internal and external learning programs
• Regular teambuildings, social events and communities
• YOU/family/friends time
• Extra 3 PERSONAL days per year
• Extra vacation days: up to 10 extra days/per year
• We welcome your ING-positive friends: referrals starting from 1000 EUR
• 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
• Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

• Yearly bonus based on your performance and company’s results
• Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
• Home office contribution: 20 EUR/per month
• Discounts from our and your favorite stores: up to 30%
• Warm welcome package for your fresh start
• Pet friendly office

Die ING ist eine globale Bank mit über 60.000 Mitarbeitenden. Wir sind für rund 38 Millionen Privat-Kundinnen und Kunden sowie für unsere Geschäfts- und Firmenkunden in über 40 Ländern da. Wir sind bunt, vielfältig, digital und stolz darauf.

Lust uns kennenzulernen? Dich erwartet eine Kultur auf Augenhöhe, flexible Arbeitsweisen und die Chance, mit einem Job wirklich etwas zu verändern. Denn als globale Bank berühren wir das Leben von Millionen Menschen und wir streben danach einen positiven Einfluss auf die Gesellschaft und auf unseren Planeten zu haben.

Selbstbestimmtes Arbeiten ist unser täglich Brot: Wir vertrauen unseren Mitarbeitenden und ermutigen sie, ihr Ding zu machen – also ihre Karriere so zu gestalten, wie es für sie am besten ist.

Wir sind mehr als ein Arbeitgeber – wir sind innovativ, lösen Probleme, sind immer einen Schritt voraus und setzen uns dafür ein, einen echten Unterschied zu machen.

Egal, ob Du gerade Deine Karriere startest oder die nächste große Herausforderung suchst, wir haben viele Jobmöglichkeiten, die Dich inspirieren und über Dich hinauswachsen lassen.

Deine Zukunft bei der ING beginnt mit einer Bewerbung. Bist du bereit, Teil der ING zu werden?

Wir haben viele Jobmöglichkeiten, die zu Deinen Fähigkeiten und Ambitionen passen! Verwende die Filter unter der Suchleiste, wie Standort und Jobtyp, um die perfekte Stelle zu finden. Starte jetzt mit der Suche und finde heraus, wohin Dich Dein nächster Karriereschritt führen könnte!