Senior Client Engagement Manager, Asia

We are looking for a Senior Client Engagement Manager, Asia, based in Singapore.

Job Purpose/Role

Responsible for driving the client-centric strategy, overseeing retention and acquisition activities while governing the overall client service experience

Key Responsibilities

1. Lead Client Engagement, Retention and Growth Strategies

   • Lead the Client Management and Client Development functions to achieve client acquisition, retention, and revenue growth objectives.
   • Drive the client segmentation strategy and periodic portfolio reviews to ensure effective allocation of relationship management resources and tailored engagement approaches.
   • Champion and deliver the Allianz Commercial value proposition across key client relationships, ensuring a consistent and differentiated client experience.
   • Oversee the development and implementation of client-centric solutions that align with industry needs, business priorities, and risk management objectives.
   • Build and maintain trusted executive-level relationships with regional, multinational, and local clients, acting as a strategic partner and advocate for their evolving business needs.
   • Collaborate closely with underwriting and product teams to identify opportunities for deeper client engagement, cross-selling, and long-term partnership growth.

2. Key Account Management

   • Implement the Client Protocol (Key Account Management) for Top and Key Accounts in Asia.
   • Proactively build long term relationships with key clients and broking partners in Asia, and develop and maintain a current and comprehensive client and industry segment insight.
   • Focus on long-term client retention through the creation of strategic and tactical account plans
   • Drive Multinational growth through Key Accounts, developing new opportunities.
   • Own the client-specific tactical planning function to ensure all LOBs are aligned with client service requirements
   • Coordinate reporting and QBRs for large corporate clients
   • Ensure client solutions are matched appropriately to industry requirements
   • Maintain high-visibility
   • Act as KAM for named clients in S.E. Asia and be a prospect converter for selected target accounts.
   • Cultivate and maintain key relationships within each client within portfolio

Key Experience / Requirements / Skills

Required Experience

• At least 7-10 years of experience in industrial or specialty insurance industry in front-line business development.
• Well recognized long-term relationship building with brokers at peer group level and well established within local market.
• Demonstrable successful track record in driving organizational change / business transformation.
• Significant experience of working internationally and of remotely managing and developing regional teams across numerous locations within a complex matrix organization.

Required Education

• Degree preferred, in e.g., Economics, Business Administration, Law.
• Completion of professional insurance qualification (e.g., CII).

Technical Skills

• Strategic Market Management: ability to define segmentation and client differentiation strategies; ability to define clear value proposition.
• Extensive multinational experience, shaping and delivering bespoke services.
• Business insight: ability to implement tools and methodologies to develop market, competitor, and client insight.
• Insurance and Sales Distribution: knowledge of commercial insurance. Ability to utilise experience to implement best practice in channel management.
• Portfolio management: ability to articulate businesses on the AZ Commercial multi-line offering and benefits.
• Channel management: knowledge of various channels of sales (e.g. broker, tied agent, direct).
• Experience in applying artificial intelligence (AI) and machine learning (ML) to improve business processes and decision-making is highly beneficial.

General Skills

• Communication & Presentation: ability to express ideas and messages clearly, both written and verbally. Ability to "sell" an improvised or prepared audience winning story.
• Influencing skills: ability to persuade and motivate others to act, without executive authority.
• Analytical Skills: ability to analyze highly complex data, from multiple sources, in detail; identify and resolve issues before they transpire.
• Negotiation and conflict management: ability to negotiate best position for AZ Commercial, and client, often in contentious situations, managing conflicting priorities of various parties.
• Experience in applying artificial intelligence (AI) and machine learning (ML) to improve business processes and decision-making is highly beneficial.

Languages

• English
• Second language according to Country. Local language will be a plus.

103646 | Sales & Distribution | Professional | Non-Executive | Allianz Commercial | Full-Time | Permanent