Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Client Services (Credit) - Collections is responsible for interacting with clients, either directly or indirectly, in support of sales, trading, relationship management, or portfolio management activities. The Collections area is responsible for collecting delinquent accounts and rescheduling payments, as necessary, to minimize delinquencies and foreclosures. Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas.

Job Responsibilities

Call Customer to remind on overdue payment (Provide information of payment amount and due date to minimize risk exposure)
Negotiate with customer on repayment if they are unable to fulfill payment obligation
Attending to customer’s account enquiries and rendering prompt services on their request
Follow up with customer via various communication tools (E.g telephone, sms, letters etc)
Update conversation with customer in collection system
Working together with supervisors in solving irregular cases

Job Requirements

Making calls in the range of 200 to 250 daily
Meeting and exceeding KPI set by management
Assist in Ad-Hoc restructuring projects (Eg. Post moratorium exercises, payment extension/deferment programs etc)
Review prompt closure of accounts and legal review

Attributes/Personality Traits Required:

Customer Focus
Good Team Player & Result Driven
Has integrity in her/his area of work
Independent, Responsible & Committed
Able to multi task and work on demand

Skills/Technical Ability Required:

Knowledge in Microsoft Words, Excel & Powerpoint
Good Interpersonal and Communication Skills
Good Analytical Skills
Good Negotiation Skills
Good Writing Skills

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference

Together, Let’s Build the Future of ASEAN

We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term. Explore career opportunities with us today.

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.

Career Site: UOB Career site

Manager, Client Services (Credit) - Collections