ABOUT US:

At Allianz, we are a leading global financial services provider, offering insurance and asset management solutions. Our culture of trust, collaboration, and innovation empowers employees to grow, thrive, and make a meaningful impact in a diverse and inclusive workplace.

POSITION SUMMARY:

The Business Partner and Product Configuration Specialist is placed within the Operations Steering and Transformation division, operating at a global, cross-LOB level. This position oversees and optimizes the end-to-end process of the business partner- and product-configuration in back-end systems. It includes the efficient and accurate business partner and product configuration incl. maintenance, collaboration with various departments of Allianz Partners and ensures alignment with customer requirements. This position requires a blend of technical expertise and accuracy.

Primary objectives of this role include next to the aforementioned configuration and customization of IT systems and products a deep business understanding across all LOBs of Allianz Partners in order to translate this understanding in the most efficient way into back-end systems.

DUTIES AND RESPONSIBILITIES:

1. Manage the business partner- and product-configuration on cross-LOB level which includes the following tasks:
1.1.Acknowledge customer journey to identify all relevant data touchpoints

1.2.Alignment with stakeholders and in the team on needed details and most efficient way of implementation

1.3.Enter and maintain master data, agreements, commission schemes, master contracts, open policies etc.

2. Handling the run business which includes the following tasks:
2.1.Trouble shooting (in case of issues)
2.1.1.Organize & prioritize requests
2.1.2.Recognize and solve issues
2.1.3.Analyze & share outcomes
2.1.4.Escalate to management, when needed
2.2.Enhancements

3. Utilize Agile methodologies to manage workflows and project delivery
4. Ensure close alignment with stakeholders to achieve business needs and objectives

5. Process Optimization: Oversee the design and optimization of business partner- & product configuration processes to enhance efficiency and accuracy
5.1.Strong knowledge of efficient data triage

5.2.Holistic picture of all impacted processes and data touchpoints for all LOBs

5.3.Knowledge of GDPR and data laws (e.g. time periods of keeping data)

6. Customer Journey: Focus on enhancing customer satisfaction, experience and usability by delivering accurately configured data and addressing configuration-related issues promptly and effectively
6.1.VoC/PCS: Highly relevant to support rating-target

6.2.Customer Centricity: Ability to put oneself in the shoes of the customer

7. Ensure the integrity, accuracy and security of data throughout the systems
8. Log and monitor all web activities by using appropriate applications to ensure transparency and traceability
9. Support UAT (User Acceptance Testing) to ensure quality and functionality

10. Identify opportunities to streamline and enhance business partner- & product-configuration processes
11. Drive continuous improvement initiatives to enhance data quality and system performance

12. Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use

How we hire

To Recruitment Agencies

Allianz recruits through dedicated in-house teams and does not accept unsolicited resumes/CVs, candidate introductions, or outreach from agencies or search firms. We only engage agencies under a prior, written contract and, where applicable, via our Preferred Supplier List (PSL). No fees will be paid for any candidate submitted or introduced without a contract in place, even if that candidate is subsequently hired. Do not contact hiring managers directly. Any breach, including unsolicited submissions, off-PSL contact, or attempts to invoice without an agreement, will result in candidate disqualification, termination of any existing contract, and non-payment of fees.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care.

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