IT Support Specialist | Salesforce Service Cloud

Country: Portugal Location: Lisboa

General job description

We are looking for an IT Support Specialist to strengthen our technology team, with a focus on Salesforce Service Cloud. If you’re passionate about technology, enjoy challenges, and have experience working in Salesforce environments, this opportunity is for you!

Key Responsibilities

Collaborate with development and business teams to ensure the implementation of new solutions and features.
Provide support to the IT team, with a focus on Salesforce Service Cloud.
Diagnose and resolve technical issues related to the Salesforce Service platform and its surrounding ecosystem.
Participate in testing, updates, and continuous improvements of the platform.

Requirements

Proven development experience within Salesforce environments (2-4 Years).
Solid knowledge of Salesforce Service Cloud (configuration, features, processes,…).
Knowledge of customer service processes.
Ability to communicate clearly and effectively with both technical and non-technical teams.
Excellent interpersonal skills.
Fluency in Portuguese and English.
Collaborative spirit, proactivity, and attention to detail.
Understanding of web architectures and services and experience with API testing methodologies.
Ability to work in a fast-paced and dynamic environment.
Good knowledge of integration and Continuous Delivery (CI/CD) concepts, and experience with tools such as GIT, Jenkins, and Maven.
Fluency in Portuguese and English
Experience with support tools (e.g., Jira, ServiceNow, Git, Go/CD).
Salesforce certifications (e.g., Salesforce Administrator, Service Cloud Consultant). (Nice to Have)
Knowledge of system integration and process automation. (Nice to Have)
Knowledge of the Bank Industry (Nice to Have)

About Us

No Santander cada um de nós é “Risk Pro”. Isto significa ter a responsabilidade pessoal de identificar, avaliar, gerir e reportar eventuais riscos para o banco decorrentes do desempenho das nossas funções. Vamos dar-te o conhecimento e as ferramentas para seres Risk Pro em todas as situações. Esta cultura de riscos é fundamental para o Santander Way, a nossa forma de trabalhar. O Banco dispõe, nos termos do previsto na Lei nº 93/2021 de 20 de dezembro, de um canal de denúncias – Canal Aberto, acessível através do link https://secure.ethicspoint.eu/domain/media/pteu/gui/105862/index.html

The Santander Effect

Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.

IT Support Specialist | Salesforce Service Cloud