Qualifications:

· Education: Bachelor’s degree in Information Technology, Business Administration, or related fields.

· Experience: Minimum of 10 years of experience in various process and governance roles such as process improvement, PMO, CMMi, PCQA, audit, or business excellence roles.

· Desired Certifications: Relevant certifications in CMMi, ITIL, COBIT, quality management, PMP, Agile, SAFE, process governance, or continuous improvement methodologies (e.g., Lean Six Sigma, PMP).

Skills and Competencies:

· In-depth understanding of process governance, service reviews, and audit practices.

· Process Governance: Expertise in developing and maintaining governance frameworks across multiple business areas.

· Audit and Compliance: Strong background in conducting service reviews and audits to ensure compliance with standards and regulatory requirements.

· Operational Excellence: Proven ability to drive continuous improvement and embed a culture of excellence in service delivery.

1 Job for Service Reviews in the Philippines

Head of Business Excellence