Telesales Manager
RHB Bank • Johor Bahru, MY
About the Role
Lead, coach, and manage the Telesales team to achieve sales targets, ensure process excellence, and drive continuous performance improvement.
Responsibilities:
Sales Management
- Manage daily sales performance and ensure achievement of targets.
- Conduct daily huddles to review progress, share best practices, and close performance gaps.
- Maintain conversion rates above industry and internal benchmarks.
- Review daily sales activities to identify coaching needs and provide direction.
- Ensure accurate and timely submission of all sales reports and productivity data.
People and Process Management
- Provide leadership, guidance, and career mentoring to Telesales Executives.
- Conduct regular training and coaching sessions to enhance team capabilities.
- Motivate and drive the team to consistently meet or exceed sales goals.
Business Development
- Stay informed of competitor activities and industry best practices to enhance business growth.
Qualifications
- Minimum 2–3 years of experience in Telesales or sales team management.
- Proven ability to lead and motivate a sales team.
Required Skills
- Strong leadership and communication skills.
- Excellent coaching and people management abilities.
- Analytical mindset with focus on performance improvement.
- Results-driven and adaptable in a dynamic sales environment.
A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family.
At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home.
As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.
