Customer Care Advisor - Health Insurance (Rotating Shifts)

Are you a customer service professional looking to take your career into a globally connected, purpose-driven environment? At Allianz Partners, we help people navigate life's unexpected moments with empathy, clarity, and action — and our Customer Care team in Kuala Lumpur is at the heart of that mission. Based at Wisma UOA Centre, KLCC, you will join a team of 10–20 specialists serving as the first point of contact for customers, brokers, and medical providers worldwide — handling real-time health insurance queries, claims coordination, and hospitalisation support around the clock. This is a full-time, permanent position operating on a 24/7 rotating roster including nights and weekends, offering shift allowances, a competitive benefits package, and genuine opportunities to grow within a global organisation.

What You'll Do

• Be the first point of contact via phone and email for customers, brokers, and providers — handling coverage, claims, hospitalisation, and general queries with empathy and clarity
• Resolve complaints professionally and coordinate solutions with internal teams to ensure timely, positive outcomes
• Liaise with hospitals, providers, and our medical team on admissions and care coordination
• Accurately log all interactions and maintain up-to-date case documentation to enable smooth handovers and timely resolutions
• Triage and route cases to the right teams, following up through to resolution
• Support basic app and system troubleshooting and raise IT tickets when needed
• Build strong product and system knowledge to become a trusted resource for common queries within the team
• Contribute ideas and feedback to continuously improve processes and customer experience

What You'll Bring

• Experience in a call centre or customer service role
• Clear, empathetic communicator in English; proficiency in Mandarin, Cantonese, or Bahasa Malaysia is a strong advantage
• Calm under pressure, solutions-focused, and attentive to detail
• Confident with Microsoft Office and quick to learn new systems and CRM platforms
• Familiarity with AI-powered customer service tools or digital case management systems is a plus
• Team player with a strong sense of ownership and follow-through
• Fully flexible to work a 24/7 rotating roster including nights and weekends — mandatory for this role
• Must have full legal rights to work in Malaysia without current or future employer sponsorship

What We Offer

• Competitive base salary
• Shift allowance on top of base salary
• Quarterly performance incentive bonus
• Employer EPF contribution of 15%
• Employee Share Purchase Plan (ESPP)
• Flexible benefits budget to support your individual needs
• Full medical and hospitalisation coverage — including outpatient, specialist, and inpatient care
• SOCSO contributions in line with Malaysian statutory requirements
• Annual leave and public holidays in line with Malaysian employment standards
• A wide variety of learning and development courses and targeted development programs to support your growth
• International mobility and career progression opportunities within Allianz Partners' global network
• A modern, collaborative office at Wisma UOA Centre, KLCC, Kuala Lumpur

Not sure you meet every requirement? Apply anyway. We value potential as much as experience. If you're excited about this opportunity, we'd love to hear from you.

85230 | Customer Services & Claims | Professional | Allianz Partners | Full-Time | Permanent