Claims Executive - Travel Insurance (Mandarin Speaking)

Join Allianz Partners and support travellers when they need it most. As a Travel Claims Executive at Allianz Partners Malaysia in Kuala Lumpur, you will evaluate and process claims for medical expenses, emergency medical evacuations, and other health-related incidents during travel. You will work with customers and partners across Malaysia, Singapore, Indonesia, and Hong Kong — handling cases in Mandarin and English — where clear, empathetic communication and sound judgement are key.

This is a full-time, permanent hybrid role based at UOA Centre, KLCC, working Monday to Friday. No medical background is required — full training is provided. If you are a fresh graduate with strong motivation and a desire to grow, we would love to hear from you.

What You'll Do

• Manage end-to-end travel medical claims from notification and registration through to closure
• Assess and process claims within policy terms, authority limits, and service benchmarks (TAT/SLA)
• Review documentation including Chinese-language medical reports, calculate benefits, initiate payments, and prepare clear claim decision letters
• Follow Claims Best Practices and regulatory requirements — ensuring accurate assessment, timely reserving, prompt notification of large losses, and complete system documentation
• Monitor claim progress, maintain accurate reserves, and facilitate finance rebilling
• Respond promptly to feedback, inquiries, and complaints via established processes
• Liaise with healthcare providers, policyholders, and insurance partners — conducting calls and written communications in English and Mandarin
• Work effectively with AI-powered tools, digital case management systems, and data analytics platforms, using insights responsibly in line with Allianz's data governance and ethical use standards
• Contribute to team projects and ad-hoc tasks, supporting teammates to keep operations running smoothly

What You'll Bring

• Minimum Diploma or Degree in any field — no medical background required
• 1–2 years of experience in claims, customer service, customer-facing roles, customer relationship management, administration, or coordination is an advantage — fresh graduates with strong motivation and a growth mindset are warmly welcome
• Background in insurance, travel assistance, financial services, or KYC is a plus but not essential — full training will be provided
• Fluent in English and Mandarin — both spoken and written — mandatory for this role
• Cantonese proficiency is a bonus but not required
• Inquisitive by nature with strong attention to detail and a drive to understand the full picture behind every case
• Decisive and able to turn sound judgement into clear, timely action with minimal rework
• Proficient with Microsoft Office applications and comfortable working across multiple systems and documentation platforms
• A collaborative team player who treats colleagues with care and respect

What We Offer

• Competitive salary and performance-based bonus
• Employer EPF contribution of 15%
• Flexible benefits budget to support your individual needs
• Comprehensive medical and hospitalisation coverage
• SOCSO contributions in line with Malaysian statutory requirements
• Annual leave and public holidays in line with Malaysian employment standards
• Hybrid working model — Monday to Friday, 9:00–18:00, based at UOA Centre, KLCC
• Structured onboarding, training, and mentorship — including support for handling Chinese-language documentation
• Clear career growth pathways within Allianz Partners' global network
• Exposure to regional travel insurance cases across Malaysia, Singapore, Indonesia, and Hong Kong
• A supportive, inclusive team culture focused on collaboration and continuous improvement

83373 | Customer Services & Claims | Professional | Allianz Partners | Full-Time | Permanent