10 Jobs for Escalation Management in Malaysia

Customer Support Team Manager

GX Bank Berhad • Petaling Jaya, MY • On-site

60,000 - 90,000 MYR (est.)

•Full-Time•Permanent

Customer ServiceEscalation ManagementPerformance ManagementContact Center Management

Lead, Customer Support

YTL Digital Bank Berhad (Registration No. 202201037182 (1482879-P)) • Kuala Lumpur, MY • On-site

180,000 - 250,000 MYR (est.)

•Full-Time•Permanent

IVR ConfigurationTelephony SystemsCase Management System (CMS)AHT Management

Roadside Assistance Coordinator (Rotate Shift)

Allianz Insurance • KUALA LUMPUR, MY • On-site

36,000 - 60,000 MYR (est.)

•Full-Time•Permanent

Microsoft OfficeCase Management SystemsCustomer ServiceCase Documentation

Senior Analyst, Digital Banking (Project Governance, Reporting & Performance)

UOB Innovation Hub 2 Sdn Bhd • Kuala Lumpur, MY • On-site

96,000 - 144,000 MYR (est.)

•Full-Time•Permanent

ExcelPowerPointPMOData Analysis

AVP, Service Relationship Manager, Emerging Enterprise

United Overseas Bank (Malaysia) Bhd • Kuala Lumpur, MY • On-site

60,000 - 90,000 MYR (est.)

•Full-Time•Permanent

Complaint ManagementBanking Products KnowledgeCustomer Relationship ManagementBusiness Internet Banking (BIB)

Associate Officer (Diploma Holder only), Account Maintenance Group, COC

UOB Innovation Hub 2 Sdn Bhd • Kuala Lumpur, MY • On-site

30,000 - 45,000 MYR (est.)

•Full-Time•Permanent

ComplianceDocument ReviewCustomer AuthenticationRisk Management

Data Entry Processor (1 year contract)

OCBC e2 Power Sdn Bhd • MY • On-site

30,000 - 40,000 MYR (est.)

•Full-Time•Temporary

Data Entry SoftwareData ProcessingData VerificationEscalation Management

Payment Investigation Processor-AM

OCBC e2 Power Sdn Bhd • MY • On-site

40,000 - 60,000 MYR (est.)

•Full-Time•Permanent

Payment Investigation SystemsSLA ManagementPayment ProcessingEscalation Management

Senior Officer, AFC Operations (Business Banking)

United Overseas Bank (Malaysia) Bhd • Kuala Lumpur, MY • On-site

60,000 - 90,000 MYR (est.)

•Full-Time•Permanent

KYC/CDDAdvisoryTrainingReporting

Executive, Customer Relationship - Contact Centre

Hong Leong Bank Berhad • Petaling Jaya, MY • On-site

24,000 - 36,000 MYR (est.)

•Full-Time•Permanent

ComplianceUp SellingCall HandlingCross Selling