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valuation techniques":31},[418,419,420,43,421,422,423,424,425,426,427],"Actuarial Model Validation","Model Risk Management","Life Insurance","Economic Valuation Techniques","Capital Calculations","Insurance Revenue Accounts","Balance Sheet Analysis","People Management","Statistical Analysis","Model Platforms",{"id":429,"slug":430,"title":431,"raw_title":13,"is_featured":14,"company":432,"raw_hiringOrganization_logo_url":13,"processed_city_gmaps":433,"processed_country_iso_code_gmaps":434,"processed_home_office":57,"processed_salary_min":129,"processed_salary_max":130,"processed_salary_currency":25,"processed_salary_source":26,"processed_working_hours":435,"processed_employment_types":29,"processed_it_skills":436,"processed_it_skills_labels":437,"processed_job_expertise_skills":449,"processed_job_expertise_skills_labels":450,"max_cpc":49,"actual_cpc":49},76751,"oracle-integration-lead-prudential-services-asia-sdn-bhd-malaysia","Oracle Integration 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(ahcs)":32},[451,452,453,454,455,456,457,458,459,460,232,375],"Oracle Fusion Financials","Oracle Accounting Hub Cloud Service (AHCS)","ERP Integration","Data Migration","Integration Architecture","Enterprise Integration Patterns","Financial Processes (GL, AP, AR, FA, SLA)","Multi-cloud Integration","Testing (SIT, UAT, E2E)","Production Support",{"id":462,"slug":463,"title":464,"raw_title":13,"is_featured":14,"company":465,"raw_hiringOrganization_logo_url":13,"processed_city_gmaps":466,"processed_country_iso_code_gmaps":467,"processed_home_office":22,"processed_salary_min":129,"processed_salary_max":130,"processed_salary_currency":25,"processed_salary_source":26,"processed_working_hours":468,"processed_employment_types":29,"processed_it_skills":469,"processed_it_skills_labels":470,"processed_job_expertise_skills":478,"processed_job_expertise_skills_labels":479,"max_cpc":49,"actual_cpc":49},76753,"senior-manager-security-innovation-prudential-services-asia-sdn-bhd-malaysia","Senior 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Engineering",{"id":489,"slug":490,"title":491,"raw_title":13,"is_featured":14,"company":492,"raw_hiringOrganization_logo_url":13,"processed_city_gmaps":493,"processed_country_iso_code_gmaps":494,"processed_home_office":57,"processed_salary_min":111,"processed_salary_max":112,"processed_salary_currency":25,"processed_salary_source":26,"processed_working_hours":495,"processed_employment_types":275,"processed_it_skills":496,"processed_it_skills_labels":497,"processed_job_expertise_skills":498,"processed_job_expertise_skills_labels":499,"max_cpc":49,"actual_cpc":508},76752,"talent-acquisition-specialist-contract-prudential-services-asia-sdn-bhd-malaysia","Talent Acquisition Specialist (Contract)",{"name":16,"slug":17,"logo_url":13},[19],[21],[28],{},[],{"interviewing":32,"talent mapping":31,"resume screening":32,"employer branding":31,"candidate sourcing":32,"talent acquisition":32,"process improvement":31,"recruitment strategy":32,"data-driven decision 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| Kuala Lumpur - Menara Prudential @ TRX 10F","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Background and purpose: Group-wide Risk and Compliance function The Group-wide Risk and Compliance function is a second line of defence oversight and control function which is responsible for overseeing the acceptance, ownership and management of financial and non-financial risks by the business units (“BU”). In addition adherence to the Group’s regulatory and internal compliance requirements are supported. The Group-wide Risk and Compliance function is led by the Group Chief Risk and Compliance Officer (“GCRCO”) in collaboration with the material subsidiary Chief Risk and Compliance Officers (“CRCO”) and local business unit (“LBU”) CRCO across the Group. The Group-wide Risk and Compliance function serves the business and the Group’s Board, Risk and Audit Committees by providing advice and insight to support effective oversight of the Group’s risks, compliance and security obligations. Model Risk and Model Validation COE The incumbent will join the Model Risk and Model Validation Center of Excellence team, which is tasked with the development and implementation of the Model Risk Policy, as well as providing independent assurance and validation of the accuracy and relevance of key models utilised across the Group. This team also independently validates the internal capital model components used for the Group Internal Economic Capital Assessment (GIECA), ensuring compliance with the Groupwide Supervision (GWS) framework of the Hong Kong Insurance Authority (HKIA), thereby enabling the Board to discharge its responsibilities effectively. The role holder is expected to establish and maintain significant interaction with a range of stakeholders, including Group Actuarial functions and Local Actuarial teams, Group-wide Internal Audit, other functions involved in actuarial model building and utilisation, and external stakeholders such as regulators and external auditors if required. Principal responsibilities: Actuarial model validation Oversee the critical model validation process which includes development of the terms of reference; the identification of scope and fact-finding activities; the development of findings, ensuring senior stakeholder support and finally the timely delivery of the validation. Supporting the validation of critical models identified and used for a variety of purposes, including valuation, capital reporting and new business pricing. Performing any additional ad-hoc analysis required by senior management to gain comfort with some aspects of model use decision making. Contributing to Deep Dive reviews related to critical models. Model Validation Reporting Supporting and preparing model validation related papers for the Group Actuarial Technical Committee (“TAC”) and the Board\u002FGRC. Providing opinions on material model changes in relation to critical models to provide assurance to the relevant governance committees, the Board\u002FGRC. Producing the Group-wide model validation update report. Consolidating BU model validation reports into the Group validation report. Actuarial Model Validation Framework and Process Contributing towards standardization agenda in terms of validation framework and process improvements Team Management Managing a small team based in Kuala Lumpur responsible primarily for critical model validation for a number of Prudential business units. Ensure the team have clear objectives, achievable agenda and understand their contribution towards Prudential and our customers. Skills, knowledge and experience required: Qualified actuary (at least 5 year PQE) with relevant level of experience and a life insurance or risk management background, including familiarity with current and emerging model platforms and risks that are relevant to the Group. Prior experience of actuarial model testing, validation or audit is preferable. Understanding of the components of an insurance revenue accounts, balance sheet, the risks to which insurers are exposed and how they are modelled. Good understanding of economic valuation techniques as well as capital calculations. Good understanding of the key features of life insurance products and the types of risks associated with them. An international perspective on products and market characteristics would be an advantage. An analytical mind-set with strong statistical\u002Fproblem solving skills. Prior experience of people management is preferred. Core competencies required: Strong documentation and verbal communication skills, both to technical and non-technical audiences. Strong stakeholder engagement and communication skills. Highly motivated and able to work independently at times. Ability to provide challenge while being commercially orientated and pragmatic. A team player and flexible to adapt to a fluid environment. Ability to communicate with confidence to stakeholders, both at the Group and Business Unit levels. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":671,"slug":672,"title":673,"location":13,"raw_job_location_address_addressLocality":674,"raw_hiringOrganization_logo_url":13,"raw_description":675},76742,"internship-ethical-hacker-6-months-prudential-services-asia-sdn-bhd-malaysia","Internship, Ethical Hacker (6 Months)","PSA | Kuala Lumpur - Menara Prudential @ TRX 15F","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential Services Asia (PSA) group-wide shared services hub for the Prudential plc resides in Malaysia. Group Information Security and Privacy (GISP), is a function primarily focusing on IT Security and Privacy, across Asia, London and Africa. It has staff in Singapore, Malaysia, HK, London and more recently in Africa. Ethical-Hacking and Penetration Testing (EPT) team focus on delivering hacking and penetration testing (pentest) services to Prudential businesses. In this internship program, you would experience being part of the industrial-standard IT security services provider to business all over the world. Importantly, we giving the opportunity to hands-on the pentest process end-to-end from scoping to result delivery to business in one of the top leading IT security shared services in financial institution. We are very much welcome applicants who hate the boring routine tasks and capable do thing in the most simplest way yet align to the given rules. Job Title: Internship in Ethical Hacker Prudential Services Asia: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Role Purpose: Learn to manage and operate penetration end-to-end Skills required: Good skill in programming and\u002For scripting Responsibilities Learn to coordinate, manage, and organize the incoming penetration testing requests Learn to review and deliver quality penetration testing report. Learn to automate boring routine tasks and make existing process faster & better. Learn to perform penetration tests on at least one of the domains - network infrastructure, web application\u002Fservices, mobile applications, and wireless network Learn to search for weaknesses in common software, proprietary systems, and third-party libraries\u002Fdependencies. Learn to research, review, and provide feedback for security fixes Learn to be sensitive in corporate consideration when performing testing, ranking vulnerabilities, and reporting Learn to stay updated on the latest malware and security threats Requirements: Mandatory Language Skill: Good reading, written and spoken proficiency in English Attitude: Organized, good with analytical skill and problem solving Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":677,"slug":678,"title":679,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":680},76745,"manager-sox-financial-controls-prudential-services-asia-sdn-bhd-malaysia","Manager, SOX Financial Controls","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Manager, SOX Financial Controls – Business Process will act as the SOX Team Lead for assigned Prudential in-scope business units, taking end-to-end ownership of the timely and high-quality delivery of SOX 404 compliance activities across finance and business process controls. The role will plan and coordinate walkthroughs and testing activities, supervise and review the quality of the work of SOX testers, ensures workpapers and evidence meet Group SOX (PCOFR) methodology and external audit expectations, and maintain complete and accurate records in the Group’s SOX governance, risk and compliance platform (PRISM). The role will also monitor delivery against agreed milestones, provide clear status reporting, identify risks and delays early, and work with stakeholders to agree and deliver recovery or remediation actions. This role will require working closely with Finance, Actuarial, Risk, IT, business-unit coordinators and external auditors, and provide constructive challenge, support practical issue resolution and contribute to continuous improvement, standardisation and automation across the Group Financial Controls function. This role will also be responsible for monitoring compliance with the Group’s Auditor Independence Policy and assisting other GFC activities (Group Governance Manual compliance activities, operational risk, governance, etc.) Key Responsibilities Act as SOX Team Lead and primary contact for assigned business units, taking end-to-end ownership of delivery, quality and stakeholder coordination with business units and external auditors. Lead end-to-end SOX scoping and planning and translating the plan into clear testing schedules, resource requirements and milestones covering interim, roll-forward and year-end testing activities. Support annual SOX scoping, risk assessment and control rationalisation, ensuring key financial reporting risks are appropriately understood and addressed. Allocate and supervise testing activities across testers, providing clear direction, coaching and timely feedback. Review test plans, workpapers, supporting evidence and testing conclusions, ensuring quality and adherence to the SOX PCOFR methodology as well as timely, accurate maintenance of testing documentation within PRISM. Review the assessment of management review controls, reconciliations, journals, IPE and IT-dependent business controls, escalating technical matters where specialist input is required. Monitor SOX delivery against agreed testing schedules, providing timely status reporting, identifying risks and quality concerns early, driving issues to resolution and escalating matters appropriately to support successful programme delivery. Prepare and maintain management information, dashboards and governance reporting for Group Financial Controls leadership. Lead the identification and assessment of control deficiencies, communicating issues to management and external auditors as appropriate, challenging remediation actions to ensure they address the underlying control weakness and are sustainable, and monitoring remediation progress through to timely closure. Build effective working relationships with Finance, Actuarial, Risk, IT, business unit coordinators and external auditors. Support the wider Group’s transformation programme and identify opportunities to streamline testing, standardize documentation, improve use of dashboard and automation or data analysis to enhance efficiency and delivery of the SOX programme. Support Auditor Independence Policy monitoring and other Group Financial Controls governance activities as required. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":429,"slug":430,"title":431,"location":13,"raw_job_location_address_addressLocality":674,"raw_hiringOrganization_logo_url":13,"raw_description":682},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Oracle Integration Cloud (OIC) Technical Lead is responsible for leading the design, development, implementation, and support of enterprise integration solutions across Oracle Fusion Financials, Oracle Accounting Hub Cloud Service (AHCS), and other enterprise platforms. This role will provide technical leadership for integrations between Oracle Fusion applications and various upstream and downstream systems, leveraging Oracle Integration Cloud (OIC), OCI services, Azure-based data platforms, and enterprise middleware technologies. The position requires close collaboration with Solution Architects, ERP Data & Systems Leads, Enterprise Architecture teams, business stakeholders, and third-party vendors to deliver scalable, secure, and high-performing integration solutions. The ideal candidate will possess deep expertise in Oracle Financials integration, cloud-based middleware technologies, and multi-cloud integration architectures, with a proven track record of leading end-to-end integration delivery across large-scale ERP transformation programs. Key responsibilities: Integration Architecture & Solution Design Lead the analysis of business and technical integration requirements across Oracle Fusion Financials and related enterprise systems. Define, design, and implement end-to-end integration solutions using Oracle Integration Cloud (OIC) and Oracle Cloud Infrastructure (OCI) services. Establish integration patterns, standards, and best practices for inbound and outbound data exchanges involving Oracle Fusion applications. Design scalable and resilient integration architectures supporting Oracle Financials, AHCS, Coupa, Azure data platforms, and other enterprise applications. Collaborate with Solution Architects and Enterprise Architecture teams to ensure alignment with enterprise integration strategies and roadmaps. Provide technical leadership and governance throughout the solution lifecycle. Integration Development & Delivery Lead the development and implementation of complex integration workflows, orchestration processes, data mappings, and transformations. Design and build integrations using: Oracle Integration Cloud (OIC) – Gen3 OCI Integration Services REST\u002FSOAP APIs File-based integrations Event-driven architecture Enterprise messaging patterns Support hybrid and multi-cloud integration scenarios across Oracle Cloud, Azure PaaS, and third-party SaaS platforms. Ensure integration solutions meet security, performance, scalability, and compliance requirements. Provide technical oversight to development teams and conduct code reviews and design reviews. Testing & Quality Assurance Partner with QA teams, data workstreams, local business units, and application owners to develop comprehensive integration testing strategies. Support System Integration Testing (SIT), User Acceptance Testing (UAT), and End-to-End (E2E) testing activities. Validate data accuracy, completeness, reconciliation, and consistency across integrated systems. Lead integration defect analysis, troubleshooting, and resolution efforts. Ensure successful execution of performance, regression, and operational readiness testing. Production Support & Operational Excellence Lead go-live planning, deployment activities, and hypercare support. Monitor integration processes to ensure reliable and uninterrupted business operations. Troubleshoot production issues and coordinate incident resolution across application and platform teams. Perform proactive maintenance activities, including: Configuration updates Performance optimization Platform patching Version upgrades Capacity planning Collaborate with application support teams to maintain system stability and service availability. Documentation & Governance Develop and maintain detailed technical design documentation, including: Solution Design Documents (SDD) Low-Level Design (LLD) specifications Interface Design Documents (IDD) Data Mapping Specifications Deployment and Support Runbooks Ensure all integration deliverables comply with architecture standards and governance processes. Support audit, compliance, and operational documentation requirements. Technical Skills Strong hands-on experience with Oracle Integration Cloud (OIC). Extensive experience designing and implementing integrations for Oracle Fusion Financials, EPM (EDMCS etc.), Oracle Accounting Hub (AHCS). Expertise in: REST APIs SOAP Web Services FBDI Oracle ERP Cloud Adapters Data transformation and orchestration patterns Strong understanding of Oracle Cloud Infrastructure (OCI) services. Experience integrating Oracle Financials with external applications including SaaS platforms such as Coupa, Workday and Azure Data lake. Knowledge of middleware technologies, messaging architectures, and enterprise integration patterns. Exposure to Oracle APEX is highly desirable. Business & Domain Knowledge Knowledge of Oracle Financials processes, including: General Ledger (GL) Accounts Payable (AP) Accounts Receivable (AR) Fixed Assets (FA) Subledger Accounting (SLA) Oracle Accounting Hub (AHCS) Familiarity with Life Insurance or Financial Services industry processes is preferred. Experience Requirements Bachelor's Degree in IT or equivalent level 5-7 years of hands-on Oracle Integration Cloud (OIC) experience. 10+ years of experience in ERP integration design, development, testing, deployment, and support including Data Migration. Minimum 2-3 end-to-end Oracle Fusion Financials implementation cycles, preferably within Financial Services or Insurance domains. Demonstrated experience leading technical integration teams and managing integration delivery across complex enterprise programs. Experience with multi-cloud integration environments involving Oracle Cloud and Microsoft Azure. Exposure to Azure Data Engineering platforms and Data Lake architecture is highly desirable. Experience with Databricks-based ETL and data integration solutions is an advantage. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":489,"slug":490,"title":491,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":684},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job description: To support the designing and implementation of recruiting strategy: Support the execution of the overall recruiting strategy aligned with the technology growth blueprint. Identify hiring needs and collaborate with hiring managers to proactively plan for future talent acquisition with relevant pipelines. Screen resumes based on specialized skills: Evaluate resumes to match qualifications with job requirements. Focus on technical expertise, certifications, and relevant experience and ensuring right culture-fit. Conduct interviews using various methods: Perform pre-screening calls to assess applicants’ abilities. Conduct structured interviews, technical assessments, and behavioral questions. Collaborate with hiring manager and business leaders: Understand hiring needs and providing effective recruiting support. Align recruitment efforts with organizational goals and technology strategy. Build and maintain networks of qualified candidates for future openings. Provide exceptional candidate experience throughout the recruiting process. Stay aligned to industry trends and best practices in sourcing and recruitment. To support in ad hoc initiatives or projects including and not limited to process improvement, talent mapping, technology community connects, and employer branding. Qualifications: A degree in Human Resources or equivalent. At least 5 years in talent acquisition, preferably with a mix of agency and in-house. Proven and strong understanding of end-to-end recruitment lifecycle and hiring channels effectiveness and usages. Excellent communication, collaboration and stakeholder management skills. Data-driven with an eye for details and yet driving simplification. Self-starter, positive-minded and good prioritization skills working in a fast-paced environment. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":462,"slug":463,"title":464,"location":13,"raw_job_location_address_addressLocality":674,"raw_hiringOrganization_logo_url":13,"raw_description":686},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. This is a hands-on role focused on security innovation, combining building with applied research. The incumbent primarily builds security automation, orchestration, and AI-augmented tooling that make GISP processes faster and more consistent, and research new and emerging technologies, threats, and security approaches to inform what the team builds. The role exists to improve the efficiency and scale of GISP's security work through automation and orchestration, while also exploring new and emerging technologies through applied research and proofs-of-concept that help Prudential adopt them safely and effectively. Key contributions of the role include: Building security automation and orchestration that integrate GISP’s security tools, controls, and processes into efficient, repeatable workflows. Applying AI augmentation where it improves the consistency and effectiveness of security controls and processes within GISP. Researching new and emerging technologies and security tooling, including proofs-of-concept and hands-on evaluation. Translate research findings into practical recommendations, reference approaches, and working prototypes the team can operationalize. The role sits within the Enterprise Security Architecture & Innovation (ESAI) team, a specialist in capability within Group Information Security & Privacy (GISP). The team’s mandate covers technology risk identification, assessment, and control definition for new and emerging technologies, together with building the automation and tooling that scale these capabilities. The incumbent is expected to work across Prudential’s business units in Asia, Africa, and the UK, collaborating with Group and local business unit (LBU) architecture, engineering, risk, compliance, and business stakeholders. The team operates in a fast-moving environment where the ability to build practical tooling, exercise sound judgement under ambiguity, and the ability to communicate clearly with senior stakeholders are as important as technical depth. Security Innovation & Automation: Builds and orchestrates security automation workflows that connect tools, data sources, and controls across the security stack, reducing manual effort and turnaround time. Integrates disparate security tooling and telemetry into end-to-end automated workflows, for example assessment of intake, evidence collection, control validation, and reporting, so processes run with minimal manual handoffs. Applies AI augmentation within these workflows where it adds value, such as triage, summarisation, and drafting, with appropriate human-in-the-loop checkpoints and guardrails. Integrates security checks into CI\u002FCD and infrastructure-as-code workflows where appropriate. Applied Security Research & Innovation: Research new and emerging technologies (AI\u002FML, agentic frameworks, developer tools) and their security implications, tracking the threat landscape and relevant technology trends. Runs proofs-of-concept, tool evaluations, and experiments to test new security approaches and inform build and adoption decisions. Translates research into practical recommendations, reference approaches, and prototypes that the team can operationalise, and shares findings to build collective capability. Awareness, Judgement & Decision Making: Maintains situational awareness of the global threat landscape, emerging attack techniques, regulatory expectations, and technology trends relevant to Prudential's risk profile. Exercises sound judgement on security architecture and tooling decisions within defined authority levels and escalates appropriately when decisions carry material risk. Operates effectively in ambiguous environments, thinking laterally and proactively identifying architecture gaps before issues escalate. Collaboration, Ownership & Growth: Partners with business, engineering, risk, and compliance stakeholders to prioritise control requirements proportionate to inherent and residual risk, and ensures requirements, controls, and residual risks are documented in line with GISP governance. Contributes to the GISP community of practice through internal guidance, knowledge sharing, and cross-domain collaboration. Provides guidance and mentorship to junior team members, and supports the Senior Manager, Enterprise Security Architecture & Innovation on assigned priorities. Take ownership of assigned deliverables and personal career growth, driving capability uplift through skills development, certifications, and hands-on learning. Qualification and Experience Bachelor's degree in information technology \u002F computer engineering \u002F computer science 8 years' experience and above in supporting large organizations with a focus on Information Security, Enterprise Management System, or IT. Possess 5 years' experience in security engineering, security automation, security architecture, or a closely related security discipline. Hands-on ability to build security automation and orchestration: comfortable writing and maintaining scripts and tooling (e.g. Python), integrating security tools via APIs, and building SOAR-style workflows. Candidates are not required to submit a portfolio but must be genuinely hands-on rather than advisory-only. Practical experience with CI\u002FCD platforms and DevOps toolsets. Demonstrated curiosity and self-direction in researching new technologies, evaluating tools, and building proofs-of-concept. Sound working knowledge of major cybersecurity domains (cloud, infrastructure, data, application, IAM) and willingness to move into new areas Strong written and spoken English, able to communicate security requirements to management and cross-functional team across locations. Able to work in a dynamic, ambiguous environment. Professional Certifications: CISSP, CISM, AAISM, SANS GIAC, CCSP, AWS\u002FAzure\u002FGCP Security certification is preferred, but hands-on engineering capability is weighted equally. Exposure to AI-enabled or agentic automation applied to security workflows is desirable. Previous working experience with financial organizations is desirable. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":105,"slug":106,"title":107,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":688},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Assistant Manager, Finance Operations is responsible for supporting day-to-day transactional and operational finance services, ensuring accurate processing, timely issue follow-up, adherence to internal controls and consistent service delivery. The role supports the Finance Operations Manager and Senior Manager in Accounts Payable (AP), Travel & Expense (T&E), Fixed Asset Accounting, Lease Accounting, Bank Reconciliation, Cash Management and Finance Query Management. The incumbent contributes to operational execution, exception handling, stakeholder support, process documentation, continuous improvement activities and achievement of agreed service level commitments within a shared services environment. Key Roles & Responsibilities 1. Finance Operations Management Support the day-to-day operations of Finance Operations activities and coordinate team execution as required. Ensure all processes are executed accurately, efficiently and in accordance with established policies and procedures. Monitor operational performance, productivity, service quality and customer satisfaction. Support operational governance, issue resolution and escalation preparation. 2. Accounts Payable (AP) – End-to-End Support AP activities, including invoice receipt, validation, processing, payment support and vendor account maintenance. Ensure timely processing of invoices and supplier payments. Assist with payment runs and exception management in line with approved controls. Monitor AP aging, blocked invoices and overdue payments. Partner with Procurement and Business Units to resolve invoice matching and payment issues. Ensure compliance with tax, procurement and financial control requirements. Key Deliverables · Invoice processing accuracy · Payment timeliness · AP aging management · Audit compliance 3. Travel & Expense (T&E) Support expense claims processing and employee reimbursement activities. Review claims for compliance with corporate travel and expense policies and escalate exceptions where required. Manage corporate credit card administration and reconciliations. Monitor expense claim turnaround times and policy exception rates. Drive employee awareness and policy adherence. Key Deliverables · T&E processing SLA achievement · Policy compliance · Employee satisfaction 4. Fixed Asset Accounting Support asset capitalization, transfers, disposals and depreciation activities. Ensure integrity and completeness of fixed asset registers. Coordinate periodic asset verification exercises. Support capital expenditure governance and reporting. Ensure compliance with accounting standards and company policies. Key Deliverables · Asset register accuracy · Timely depreciation runs · Capital expenditure reporting 5. Lease Accounting Support lease accounting activities in accordance with IFRS 16 \u002F MFRS 16 requirements. Maintain lease schedules and accounting records. Ensure completeness and accuracy of lease data. Review lease modifications and reassessments. Support month-end, quarter-end and year-end reporting requirements. Key Deliverables · Lease accounting accuracy · Compliance with IFRS 16 \u002F MFRS 16 · Timely reporting and reconciliations 6. Bank Reconciliation Perform daily, weekly, and monthly bank reconciliations for all assigned bank accounts. Match bank statement transactions against general ledger records. Investigate, analyze, and resolve reconciliation differences and outstanding items promptly. Follow up with internal stakeholders and banks to clear unreconciled transactions. Ensure reconciliation activities comply with established SOPs and internal controls. Key Deliverables · 100% bank accounts reconciled on time · No material unreconciled differences · Timely reporting and reconciliations 7. Cash Management Support daily cash management activities, including cash position monitoring, funding requirements and liquidity reporting. Coordinate with banks and internal stakeholders on cash movements, transfers and banking matters. Monitor cash balances, ensure sufficient funding for operational payments and escalate potential shortfalls or exceptions. Support preparation of cash flow reports, forecasts and variance analysis as required. Ensure cash management activities comply with treasury policies, banking mandates and internal controls. Key Deliverables · Timely cash position reporting · Adequate operational funding support · Compliance with treasury and banking controls 8. Controls, Risk & Compliance Maintain strong internal controls and segregation of duties. Ensure readiness for internal and external audits. Identify operational risks and implement mitigation measures. Ensure compliance with policies, accounting standards and regulatory requirements. Support SOX\u002Finternal control testing where applicable. 9. Continuous Improvement & Transformation Support automation, standardization and process simplification initiatives. Leverage ERP systems, workflow tools and digital solutions to improve efficiency. Conduct root cause analysis of operational issues and implement corrective actions. Support migration, transitions and process transformation projects as assigned. 10. People Coordination & Team Support Coordinate and support finance operations team members in daily execution as assigned. Support a collaborative, service-oriented and customer-focused team culture. Provide operational input to coaching, knowledge sharing and development discussions where required. Support cross-training, knowledge sharing and capability building across finance operations processes. Support resource planning and workload coordination to meet service commitments. Minimum Job Requirement Qualification: Bachelor's Degree in Accounting, Finance or related discipline. Key Skills & Experience: Experience Experience in finance operations, transactional finance processes and service delivery within a shared services or high-volume operations environment, with 5–7 years of relevant finance operations experience. Experience in coordinating work, supporting junior team members and assisting with operational performance tracking within a finance operations or shared services environment, with team lead exposure preferred. Knowledge of ERP systems such as Oracle, Coupa, Workday, OneStream or equivalent Technical Competencies Accounts Payable Travel & Expense Management Fixed Assets Accounting Lease Accounting (IFRS 16 \u002F MFRS 16) Reconciliations & Controls Cash Management Other Requirements Strong service delivery mindset with accountability for supporting SLA achievement, stakeholder outcomes and operational excellence. Strong understanding of finance operations controls, audit readiness, segregation of duties and compliance requirements. Ability to support cross-functional issue resolution across Finance, Procurement, Business Units and global finance teams. Comfortable working in a shared services environment with high transaction volumes and multiple stakeholder groups. Strong communication, analytical, problem-solving, coaching and change support skills. Ability to support continuous improvement, standardization, automation and knowledge management initiatives. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":174,"slug":175,"title":107,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":690},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Assistant Manager, Finance Operations supports the day-to-day transactional and operational finance services, ensuring accurate execution, effective internal controls, process standardization and continuous improvement. The role supports the Finance Operations Senior Manager and\u002For Finance Operations Manager in coordinating Accounts Payable (AP), Travel & Expense (T&E), Intercompany Accounting, Fixed Asset Accounting, Lease Accounting and Finance Query Management. The incumbent is responsible for operational execution, issue resolution, stakeholder support, team coordination and achievement of agreed service level commitments within a shared services environment. Key Roles & Responsibilities: 1. Finance Operations Management Support the day-to-day operations of Finance Operations activities and coordinate team execution. Ensure all processes are executed accurately, efficiently and in accordance with established policies and procedures. Monitor operational performance, productivity, service quality and customer satisfaction. Track service level agreements (SLAs) and key performance indicators (KPIs), escalating risks and gaps as required. Support operational governance, issue resolution and escalation management. Coordinate Oracle master data maintenance activities, ensuring timely, accurate and controlled updates to supplier, customer, employee and finance-related master data. 2. Accounts Payable (AP) – End-to-End Support AP activities, including invoice receipt, validation, processing, payment support and vendor account maintenance. Ensure timely processing of invoices and supplier payments. Coordinate payment runs and support exception management in line with approved controls. Monitor AP aging, blocked invoices and overdue payments. Partner with Procurement and Business Units to resolve invoice matching and payment issues. Ensure compliance with tax, procurement and financial control requirements. Key Deliverables · Invoice processing accuracy · Payment timeliness · AP aging management · Audit compliance 3. Travel & Expense (T&E) Support expense claims processing and employee reimbursement activities. Ensure compliance with corporate travel and expense policies. Support corporate credit card administration and reconciliations. Monitor expense claim turnaround times and policy exception rates. Drive employee awareness and policy adherence. Key Deliverables · T&E processing SLA achievement · Policy compliance · Employee satisfaction 4. Intercompany Accounting Support monthly and quarterly intercompany reconciliation and settlement activities. Ensure timely confirmation and resolution of intercompany mismatches. Coordinate with finance teams to clear aged intercompany balances and resolve open items. Support intercompany agreement governance and transfer pricing requirements. Ensure accurate reporting and elimination support during close activities. Key Deliverables · Intercompany reconciliation completion · Aging reduction · Month-end close support 5. Fixed Asset Accounting Support asset capitalization, transfers, disposals and depreciation activities. Ensure integrity and completeness of fixed asset registers. Coordinate periodic asset verification exercises. Support capital expenditure governance and reporting. Ensure compliance with accounting standards and company policies. Key Deliverables · Asset register accuracy · Timely depreciation runs · Capital expenditure reporting 6. Lease Accounting Support lease accounting activities in accordance with IFRS 16 \u002F MFRS 16 requirements. Maintain lease schedules and accounting records. Ensure completeness and accuracy of lease data. Review lease modifications and reassessments. Support month-end, quarter-end and year-end reporting requirements. Key Deliverables · Lease accounting accuracy · Compliance with IFRS 16 \u002F MFRS 16 · Timely reporting and reconciliations 7. Bank Reconciliation Perform daily, weekly, and monthly bank reconciliations for all assigned bank accounts. Match bank statement transactions against general ledger records. Investigate, analyze, and resolve reconciliation differences and outstanding items promptly. Follow up with internal stakeholders and banks to clear unreconciled transactions. Ensure reconciliation activities comply with established SOPs and internal controls. Key Deliverables · 100% bank accounts reconciled on time · No material unreconciled differences · Timely reporting and reconciliations 8. Controls, Risk & Compliance Maintain strong internal controls and segregation of duties. Ensure readiness for internal and external audits. Identify operational risks and implement mitigation measures. Ensure compliance with policies, accounting standards and regulatory requirements. Support SOX\u002Finternal control testing where applicable. 9. Continuous Improvement & Transformation Support automation, standardization and process simplification initiatives. Leverage ERP systems, workflow tools and digital solutions to improve efficiency. Conduct root cause analysis of operational issues and implement corrective actions. Support migration, transitions and process transformation projects as assigned. 10. People Coordination & Team Support Coordinate, guide and support finance operations team members in daily execution. Support a collaborative, service-oriented and customer-focused team culture. Provide input to performance discussions, coaching and development planning. Support cross-training, knowledge sharing and capability building across finance operations processes. Support resource planning and workload coordination to meet service commitments. Minimum Job Requirement Qualification: Bachelor's Degree in Accounting, Finance or related discipline. Key Skills & Experience: Experience Experience in finance operations, transactional finance processes and service delivery within a shared services or high-volume operations environment, with 5–7 years of relevant finance operations experience. Experience in team coordination, work allocation and operational performance support within a finance operations or shared services environment, with prior supervisory exposure preferred. Knowledge of ERP systems such as Oracle, Coupa, Workday, OneStream or equivalent Technical Competencies Accounts Payable Travel & Expense Management Intercompany Accounting Fixed Assets Accounting Lease Accounting (IFRS 16 \u002F MFRS 16) Reconciliations & Controls Oracle Master Data Maintenance Other Requirements: Strong service delivery mindset with accountability for supporting SLA achievement, stakeholder outcomes and operational excellence. Strong understanding of finance operations controls, audit readiness, segregation of duties and compliance requirements. Ability to support cross-functional issue resolution across Finance, Procurement, Business Units and global finance teams. Comfortable working in a shared services environment with high transaction volumes and multiple stakeholder groups. Strong communication, analytical, problem-solving, coordination and change support skills. Ability to support continuous improvement, standardization, automation and knowledge management initiatives. Success Metrics \u002F Outcomes: Finance Operations services are delivered accurately, efficiently and in line with agreed SLAs, KPIs and service quality expectations. AP, T&E, Intercompany, Fixed Asset, Lease Accounting and Finance Query Management processes operate with strong controls and timely issue resolution. Stakeholder inquiries, operational escalations, aged items and exceptions are proactively managed and resolved within agreed timelines. Internal controls, audit requirements, accounting standards and policy compliance are consistently embedded in daily operations. Oracle master data maintenance is performed accurately, timely and in compliance with approved controls, governance and documentation requirements. Continuous improvement, standardization and automation initiatives deliver measurable improvements in efficiency, quality and stakeholder experience. Finance Operations team members are effectively supported and coordinated to meet business priorities and service commitments. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":10,"slug":11,"title":12,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":692},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Role Purpose: The role is within the Group Technology Risk Management department, reporting to the Head of Risk Analytics & Intelligence. As a Data Scientist at Prudential, you will leverage advanced analytics, machine learning, and data science techniques to transform data into actionable business insights. You will play a key role in developing analytical solutions that enhance risk management, drive operational efficiency, and support strategic decision-making across the organization. Working closely with business stakeholders, risk teams, and technology partners, you will design, develop, and deploy data-driven solutions that address complex business challenges. Your work will contribute to strengthening risk monitoring capabilities, improving governance and reporting processes, identifying emerging risks, and enabling data-informed decisions. Key Roles & Responsibilities: Design, develop, and implement advanced analytics and machine learning solutions to support risk management, intelligence, and business performance objectives. Build and maintain scalable data pipelines to acquire, cleanse, transform, and integrate data from multiple sources. Build predictive, descriptive, and diagnostic models to identify trends, patterns, and emerging risks, including GenAI and agentic AI solutions that enhance risk intelligence, decision-making, operational efficiency, and governance effectiveness. Develop automated reporting, dashboards, and data products that provide actionable insights to stakeholders and senior management. Analyze large and complex datasets from multiple sources to support assurance and risk review activities to proactively identify, monitor, and flag potential non-compliance or control weaknesses. Collaborate with cross-functional teams to translate business requirements into scalable analytical solutions. Support the deployment, monitoring, and continuous improvement of analytical models and AI-driven capabilities. Promote data-driven decision making by communicating findings, insights, and recommendations to both technical and non-technical audiences. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":235,"slug":236,"title":237,"location":13,"raw_job_location_address_addressLocality":674,"raw_hiringOrganization_logo_url":13,"raw_description":694},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. This role requires an individual with a good understanding of IT infrastructure & applications. The candidate plays a pivotal role in ensuring the smooth operations of an organizations IT systems. Must be able to operate as a team being responsible for a 24\u002F7 operations. Provide his\u002Fher analytical and technology experience during the shift ensuring operations are delivered according to SLA with an emphasis to user experience. Being a member of the GICC team, he\u002Fshe will be the first pair of eyes which focuses on responding to systems availability alerts that could impact end user experience. Team will work on monitoring & advance observability towards early detection mitigating business impacts caused by IT systems. Key Responsibilities Continuous monitoring of IT systems to detect and resolve issues and ensuring system operations are optimized for performance and availability. They must be adept in managing hardware, software, network, and server administration. Respond to monitoring alerts\u002Fevents affecting systems availability based on standard operating procedures. Expected to conduct regular system audits and execute troubleshooting. Escalate issues to next level support teams when determined necessary. Capture learning and update standard operating procedures for all issues that was escalated where resolution steps can be executed by the team. Ensure alerts & events are escalated as incidents to the correct support group in a timely and efficient manner. Ensure to complete all training related to latest updates on SOP, Runbooks, Knowledge Base, technologies & tools required for the role. Ensure adherence to standard operating procedures & compliance with company policies & guidelines. Provide feedback to Tools and Technology teams where opportunity to enhance monitoring abilities are identified. Collaborate with other teams within the organization to resolve complex incidents and improve processes. Actively participate in activities which reduce the risk of recurring incidents such as Problem Management forums. Generate & review reports regularly related to teams’ performance, incident trends, and client satisfaction metrics. Takes accountability in considering business & regulatory compliance associated risk ensuring sufficient actions are in place to mitigate them. Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies Job Requirements Requires a blend of technical skills, including a good understanding of operating systems, enterprise hardware, applications, and security standards. Good understanding of infrastructure-as-a-service (IaaS) cloud computing operations (Azure\u002FGoogle) Previous experience within roles as an Infrastructure Monitoring Engineer or Application Monitoring Engineer will be preferred. Good to have strong knowledge in Networking technologies Effective communication and organizational skills are essential, as the candidate will often collaborate with other IT professionals and provide technical support. Highly technical and analytical, possessing 2 or more years of progressive technology delivery Tertiary qualification in Information Technology, Computer Science or related fields. ITIL Foundation and above certification is Preferred. Must possess practical knowledge and experience on ITIL Incident Management, Problem Management & Change Management Must be able to work with various stakeholders in managing expectations and delivering business outcomes. The applicant should possess the following qualities: Self-motivated individual that possesses excellent time management and organizational skills. Strong cross-functional collaboration skills, relationship building skills, and ability to achieve results without direct reporting relationships. Strong sense of personal responsibility and accountability for delivering high quality work, both personally and at a team level. Capable of maintaining composure in a difficult or stressful situation to derive at the most logical and favorable outcome. Pro-active and highly driven with ability to multi-task and perform in a fast-paced environment. Highly Passionate and self-motivated. Will be a positive influence on his\u002Fher co-worker. Perseverance and endurance are required. Never give up attitude, takes pride in quality and seeing it through. Can deliver high quality output and employs prioritization and agility effectively. Qualifications: Bachelor’s degree in computer science, Information Technology, or related field. Relevant certifications (ITIL, Azure, Google Cloud, Microsoft, Linux, CCNA) will be an advantage. A least 2 year of experience in a Command Centre environment will be a plus Strong knowledge of IT application, infrastructure & cybersecurity Working Hours Candidate will be rostered to work in shifts where the team provides a 24x7x365 coverage. The candidate will support the enterprise across all business units and must be able to adjust working hours as required. Travel Traveling may be needed to support business teams with audit activities and is expected to be but not limited <10% Hiring Basis Permanent role. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":51,"slug":52,"title":53,"location":13,"raw_job_location_address_addressLocality":696,"raw_hiringOrganization_logo_url":13,"raw_description":697},"PSA | Kuala Lumpur - Menara Prudential @ TRX 9F","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Purpose: The incumbent is responsible to provide an efficient and a high quality telephone servicing facility to customers (agents and policyholders) by meeting and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team: Financial – Ensure the team achieves Service Level Agreements (SLA) and maintain cost effective management Customer – Plan and organize Contact Center (CC) activities to meet and exceed customer standards and expectations Operational Performance – To satisfy our customers and shareholders, to excel in business process People – To achieve our goals and contribute to organization learning and innovation process. Job Responsibilities: The essential duties and responsibilities for the incumbent are as per below Deliver world class customer service via telephone Provide a polite, professional and accurate response Manager customer's expectations and display ownership for customer's requests Liaise with appropriate departments to resolve issues brought up by customers Keep up-to-date on new or enhanced products \u002F services in order to maintain a high level of quality service to customers Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate Undertake any other works and duties allocated by management as and when required Job Requirements: At least Diploma or Degree in any field from a recognized college or university Preferably 1 year of working experience in a call center and\u002For customer service role in the servicing industry. Experience in handling international calls will be an added advantage. Fresh graduates who are looking for challenges in customer service are encouraged to apply. Good command of spoken and written English. Ability to speak and write Mandarin and\u002For Chinese dialects is an added advantage. Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills. Enthusiastic, self-motivated and able to succeed in a fast pace customer focus environment. Pleasant, patience and self-discipline. Successful candidates will be provided with comprehensive training in Malaysia and\u002For Singapore. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":157,"slug":158,"title":73,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":699},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Executive, Finance Operations is responsible for executing day-to-day transactional and operational finance activities accurately and on a timely basis, while ensuring compliance with internal controls, policies and service level commitments. The role supports Accounts Payable (AP), Travel & Expense (T&E), Intercompany Accounting, Fixed Asset Accounting, Lease Accounting, Bank Reconciliation, Oracle master data maintenance and Finance Query Management. The incumbent is expected to handle operational processing, reconciliations, exception follow-up, stakeholder queries, master data updates, documentation and continuous improvement support within a shared services environment. Key Roles & Responsibilities: 1. Finance Operations Management Execute assigned Finance Operations activities accurately, efficiently and in accordance with established policies and procedures. Ensure all processes are executed accurately, efficiently and in accordance with established policies and procedures. Monitor operational performance, productivity, service quality and customer satisfaction. Support issue resolution, escalation follow-up and preparation of operational updates as required. 2. Accounts Payable (AP) – End-to-End Perform AP activities, including invoice receipt, validation, processing, payment support and vendor account maintenance. Perform Oracle master data maintenance activities, including creation, updates, validation and periodic review of supplier, employee or finance-related master data in accordance with approved controls. Ensure timely processing of invoices and supplier payments. Assist with payment runs and manage processing exceptions in line with approved controls. Monitor AP aging, blocked invoices and overdue payments. Partner with Procurement and Business Units to resolve invoice matching and payment issues. Ensure compliance with tax, procurement and financial control requirements. Key Deliverables · Invoice processing accuracy · Payment timeliness · AP aging management · Audit compliance 3. Travel & Expense (T&E) Process expense claims and employee reimbursement activities in accordance with corporate travel and expense policies. Review claims for completeness, policy compliance and supporting documentation, escalating exceptions where required. Manage corporate credit card administration and reconciliations. Monitor expense claim turnaround times and policy exception rates. Drive employee awareness and policy adherence. Key Deliverables · T&E processing SLA achievement · Policy compliance · Employee satisfaction 4. Intercompany Accounting Perform monthly and quarterly intercompany reconciliation and settlement support activities. Ensure timely confirmation and resolution of intercompany mismatches. Coordinate with finance teams to clear aged intercompany balances and resolve open items. Support intercompany agreement governance and transfer pricing requirements. Ensure accurate reporting and elimination support during close activities. Key Deliverables · Intercompany reconciliation completion · Aging reduction · Month-end close support 5. Fixed Asset Accounting Process asset capitalization, transfers, disposals and depreciation-related activities in accordance with approved procedures. Ensure integrity and completeness of fixed asset registers. Coordinate periodic asset verification exercises. Support capital expenditure governance and reporting. Ensure compliance with accounting standards and company policies. Key Deliverables · Asset register accuracy · Timely depreciation runs · Capital expenditure reporting 6. Lease Accounting Perform lease accounting activities in accordance with IFRS 16 \u002F MFRS 16 requirements and approved process guidelines. Maintain lease schedules and accounting records. Ensure completeness and accuracy of lease data. Review lease modifications and reassessments. Support month-end, quarter-end and year-end reporting requirements. Key Deliverables · Lease accounting accuracy · Compliance with IFRS 16 \u002F MFRS 16 · Timely reporting and reconciliations 7. Bank Reconciliation Perform daily, weekly, and monthly bank reconciliations for all assigned bank accounts. Match bank statement transactions against general ledger records. Investigate, analyze, and resolve reconciliation differences and outstanding items promptly. Follow up with internal stakeholders and banks to clear unreconciled transactions. Ensure reconciliation activities comply with established SOPs and internal controls. Key Deliverables · 100% bank accounts reconciled on time · No material unreconciled differences · Timely reporting and reconciliations 8. Controls, Risk & Compliance Maintain strong internal controls and segregation of duties. Ensure readiness for internal and external audits. Identify operational risks and implement mitigation measures. Ensure compliance with policies, accounting standards and regulatory requirements. Support SOX\u002Finternal control testing where applicable. 9. Continuous Improvement & Transformation Support automation, standardization and process simplification initiatives. Leverage ERP systems, workflow tools and digital solutions to improve efficiency. Conduct root cause analysis of operational issues and implement corrective actions. Support migration, transitions and process transformation projects as assigned. 10. Team Support & Knowledge Sharing Support team members through knowledge sharing, cross-training and timely operational handovers. Support a collaborative, service-oriented and customer-focused team culture. Contribute to process documentation, SOP updates and capability building across finance operations processes. Support cross-training, knowledge sharing and capability building across finance operations processes. Support workload planning by providing timely status updates and highlighting processing priorities or risks. Minimum Job Requirement Qualification: Bachelor's Degree in Accounting, Finance or related discipline. Key Skills & Experience: Experience Experience in finance operations, transactional finance processes and service delivery within a shared services or high-volume operations environment, with 1–3 years of relevant finance operations experience. Experience handling AP, T&E, reconciliations, intercompany, fixed asset or lease accounting activities, with exposure to stakeholder query resolution and operational follow-up. Knowledge of ERP systems such as Oracle, Coupa, Workday, OneStream or equivalent Technical Competencies Accounts Payable Travel & Expense Management Intercompany Accounting Fixed Assets Accounting Lease Accounting (IFRS 16 \u002F MFRS 16) Reconciliations & Controls Oracle Master Data Maintenance Other Requirements: Strong service delivery mindset with accountability for meeting assigned SLAs, stakeholder outcomes and operational quality expectations. Strong understanding of finance operations controls, audit readiness, segregation of duties and compliance requirements. Ability to support issue resolution across Finance, Procurement, Business Units and global finance teams. Comfortable working in a shared services environment with high transaction volumes and multiple stakeholder groups. Strong communication, analytical, problem-solving, coaching and change support skills. Ability to support continuous improvement, standardization, automation and knowledge management initiatives. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":71,"slug":72,"title":73,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":699},{"id":201,"slug":202,"title":73,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":699},{"id":212,"slug":213,"title":214,"location":13,"raw_job_location_address_addressLocality":674,"raw_hiringOrganization_logo_url":13,"raw_description":703},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Operational Analytics Support Prepare data extracts and tables for ad‑hoc analysis and leadership requests Support slide content with charts, tables, and commentary Assist senior analysts in analysis preparation Data Quality & Validation Perform data reconciliation between Workday, Finance, and downstream reports Validate metric outputs against agreed definitions and benchmarks Identify data issues and flag inconsistencies for remediation Documentation & Standardisation Document report logic, metric definitions, and data sources Maintain data dictionaries and reporting catalogues Support governance artefacts (metric naming, ownership records) Platform & Change Support Assist with UAT for reporting changes, or new dashboards Support backlog clean‑up (retiring redundant reports, tidying datasets) Knowledge & Capability Building Learn core People Analytics concepts, HR metrics, and Prudential data standards Gain hands‑on exposure to Workday, Power BI, and enterprise HR data Build reusable assets that improve team efficiency beyond the internship Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":123,"slug":124,"title":125,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":705},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Senior Manager, Finance Operations provides senior leadership and end-to-end accountability for Finance Operations service delivery across AP, Travel & Expense (T&E), Fixed Asset Accounting, Lease Accounting, Bank Reconciliation and Finance Query Management. The role is accountable for setting operational direction, strengthening governance and controls, driving service performance, managing complex escalations, influencing senior stakeholders and leading transformation across the shared services environment. The incumbent is expected to operate beyond day-to-day process supervision by owning service outcomes, risk mitigation, stakeholder confidence, team capability and continuous improvement across multiple finance operations workstreams. Key Roles & Responsibilities: 1. Finance Operations Leadership & Governance • Provide leadership across Finance Operations, translating service priorities into clear operating plans, governance routines and measurable outcomes. • Own end-to-end service performance across multiple finance operations workstreams, ensuring delivery against SLAs, KPIs, controls, quality standards and stakeholder expectations. • Establish operational governance forums, performance reviews and escalation channels to ensure risks, aged items, exceptions and service issues are proactively managed. • Act as senior escalation point for complex operational issues, cross-functional dependencies and matters requiring management judgement or stakeholder alignment. • Provide insight and recommendations to the Finance Operations Service Lead on service performance, resource priorities, risk areas and transformation opportunities. 2. Accounts Payable (AP) – Senior Oversight • Own the AP operating model and ensure invoice processing, payment execution, vendor maintenance and exception handling are delivered with strong controls and service discipline. • Provide oversight of payment governance, approval controls, blocked invoices, AP aging and exception management to minimize financial, operational and reputational risk. • Partner with Procurement, Business Units, Tax, Treasury and Finance stakeholders to resolve systemic issues and improve upstream process quality. • Drive performance conversations on invoice accuracy, payment timeliness, vendor experience and aged item reduction, with corrective actions where required. Key Deliverables • Sustained AP service performance and control compliance • Reduced aged, blocked and exception items • Effective payment governance and audit readiness 3. Travel & Expense (T&E) • Provide senior oversight of T&E operations, ensuring employee reimbursements, corporate card activities and policy exceptions are managed consistently and transparently. • Strengthen policy compliance, exception governance and employee experience through clear controls, communication and stakeholder engagement. • Identify recurring claim issues, policy gaps and process inefficiencies, and drive corrective actions with relevant stakeholders. Key Deliverables • Improved T&E compliance and service quality • Reduced recurring policy exceptions • Strong employee and stakeholder experience 4. Intercompany Accounting • Own governance over intercompany reconciliation, confirmation, settlement and aged balance resolution across relevant entities and counterparties. • Lead senior stakeholder engagement with local, regional and global finance teams to resolve complex mismatches and recurring intercompany issues. • Ensure intercompany activities support accurate reporting, elimination requirements, transfer pricing documentation and close timelines. Key Deliverables • Timely intercompany close and reconciliation completion • Reduced aged intercompany differences • Improved governance over recurring mismatches 5. Fixed Asset Accounting • Provide senior oversight of fixed asset accounting, ensuring capitalization, transfers, disposals, depreciation and register integrity are governed effectively. • Partner with Finance, Business Units and asset owners to strengthen capital expenditure governance, asset verification and financial reporting quality. • Ensure compliance with accounting standards, company policy and audit requirements for asset-related activities. Key Deliverables • Accurate and complete fixed asset register • Strong capital expenditure and asset governance • Timely depreciation and reporting support 6. Lease Accounting • Oversee lease accounting governance and ensure compliance with IFRS 16 \u002F MFRS 16 requirements across lease recognition, modifications, reassessments and reporting. • Ensure lease data completeness, accuracy and alignment with reporting, close and audit requirements. • Provide senior review and challenge over complex lease matters, accounting judgements and recurring data quality issues. Key Deliverables • Lease accounting compliance and reporting accuracy • Timely close support and reconciliations • Resolved lease data and control exceptions 7. Bank Reconciliation • Lead bank reconciliation governance across entities and accounts, ensuring full reconciliation coverage, timely completion and effective oversight of reconciling items. • Ensure aged reconciling items are investigated, escalated and resolved with clear ownership, minimizing operational, financial and compliance risks. • Strengthen reconciliation controls, audit evidence and management reporting to provide transparency over cash-related exceptions and risks. Key Deliverables • 100% monthly reconciliation completion within close timelines • Clear visibility and reduction of aged reconciling items • Robust reconciliation controls and audit readiness 8. Controls, Risk & Compliance • Own the Finance Operations control environment, ensuring controls are embedded, evidenced, monitored and continuously strengthened. • Provide senior oversight of audit readiness, SOX\u002Finternal control testing, segregation of duties and remediation of control gaps. • Identify emerging operational risks and lead mitigation plans across processes, systems, people and third-party touchpoints. • Ensure compliance with accounting standards, company policies, tax requirements, regulatory expectations and service governance requirements. 9. Continuous Improvement, Automation & Transformation • Set the continuous improvement agenda for Finance Operations, prioritizing initiatives that improve quality, cycle time, control effectiveness and stakeholder experience. • Sponsor automation, standardization, workflow enhancement and knowledge management initiatives across finance operations workstreams. • Lead root cause analysis of recurring service issues and drive sustainable corrective actions across process, system and stakeholder touchpoints. • Support transitions, migrations, operating model changes and process transformation projects with clear governance and adoption plans. 10. Stakeholder Management & Business Partnership • Build trusted relationships with Finance, Procurement, Business Units, regional teams, auditors and other key stakeholders to ensure service alignment and timely issue resolution. • Represent Finance Operations in senior stakeholder discussions, service reviews, governance meetings and transformation forums. • Communicate performance insights, risks, decisions required and improvement plans in a clear, commercially aware and action-oriented manner. 11. People Leadership & Capability Building • Lead, coach and develop managers and finance professionals, building leadership bench strength, technical capability and service excellence mindset. • Set clear expectations, performance standards and development priorities aligned to service outcomes and organizational goals. • Drive succession planning, cross-skilling, workforce planning and knowledge continuity across Finance Operations. • Create a culture of accountability, collaboration, continuous improvement and customer-focused delivery across the team. Minimum Job Requirement Qualification: Bachelor's Degree in Accounting, Finance or related discipline. Professional qualification such as ACCA, CPA, ICAEW, CIMA, CA or equivalent is preferred. Key Skills & Experience: Experience Minimum 10–12 years of relevant experience in finance operations, shared services, accounting operations or controllership support, including responsibility for multiple finance operations workstreams. At least 5 years of people leadership experience, including leading managers or senior team leads, developing capability and managing performance across a sizeable operations team. Proven experience owning service delivery outcomes, operational governance, complex escalations, audit readiness, risk mitigation and stakeholder management in a high-volume environment. Strong working knowledge of ERP, workflow and reporting systems such as Oracle, Coupa, Workday, OneStream or equivalent, with experience supporting automation or transformation initiatives. Technical & Leadership Competencies Finance operations governance and shared services leadership Accounts Payable, Travel & Expense, Intercompany, Fixed Asset, Lease Accounting and Bank Reconciliation oversight Controls, audit readiness, SOX\u002Finternal control compliance and operational risk management Service performance management, SLA\u002FKPI governance and management reporting Senior stakeholder management, influencing and escalation leadership Continuous improvement, automation, transformation and change adoption People leadership, coaching, succession planning and workforce capability building Other Requirements Demonstrates senior ownership of service delivery outcomes, control environment, risk management and stakeholder confidence. Able to operate with limited supervision, make sound judgement calls, prioritize competing demands and escalate strategically when required. Strong ability to influence cross-functional stakeholders and resolve complex issues across Finance, Procurement, Business Units, regional teams and external parties. Strong understanding of finance operations controls, audit evidence, segregation of duties, regulatory expectations and compliance requirements. Comfortable leading in a shared services environment with high transaction volumes, multiple entities, competing priorities and evolving stakeholder expectations. Strong executive communication, analytical thinking, problem-solving, coaching, change leadership and continuous improvement skills. Able to build team capability, strengthen succession pipeline and sustain a culture of accountability, service excellence and continuous improvement. Success Metrics \u002F Outcomes Finance Operations services are delivered with clear senior ownership, strong governance and sustained achievement of agreed SLAs, KPIs and quality expectations. Operational risks, aged items, exceptions and complex escalations are proactively identified, governed and resolved with appropriate stakeholder alignment. AP, T&E, Intercompany, Fixed Asset, Lease Accounting, Bank Reconciliation and Finance Query Management processes operate with robust controls, audit readiness and timely issue resolution. Stakeholders experience consistent, transparent and professional service delivery supported by actionable performance insights and clear communication. Continuous improvement, standardization, automation and transformation initiatives deliver measurable improvements in cycle time, quality, control effectiveness and stakeholder experience. Finance Operations teams demonstrate stronger capability, accountability, succession readiness and leadership depth under the Senior Manager’s direction. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":342,"slug":343,"title":344,"location":13,"raw_job_location_address_addressLocality":674,"raw_hiringOrganization_logo_url":13,"raw_description":707},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Technology Delivery Lead is accountable for the end-to-end delivery integrity of the entire change portfolio sitting on top of the Oracle Fusion ERP and Coupa S2P platforms — covering new-market roll-outs, uplift of existing markets, AI & innovation initiatives, and structural changes to the supporting ecosystem (data platforms, integrations, peripheral systems, governance tooling) — through to 2030. The role exists to give the Platform Owner and the broader Technology organisation single-point visibility, single-point accountability and senior delivery leadership across a portfolio that today spans multiple concurrent programmes, multi-LBU waves, several external partners and a dense stakeholder map. It converts a fragmented, multi-vendor, multi-LBU delivery footprint into one governed portfolio with a unified plan, one risk view, one cutover discipline, one audit trail and one set of executive communications. The role leads a team of Delivery Programme Managers \u002F Project Managers (the \"Delivery PMs\") and is the Platform Owner's senior delivery partner — responsible for driving the decisions, exposing the trade-offs and shaping the recommendations that the Platform Owner takes into product, investment and governance forums. Job Responsibilities Portfolio Delivery Leadership Across Oracle & Coupa Hold single-point delivery accountability for the full Oracle ERP and Coupa S2P change portfolio through 2030, including: ongoing wave roll-outs (Wave 2 — PLAI\u002FPLT\u002FPLUK; Wave 3 — Vietnam, CE Uplift, Eastspring uplift; Wave 4 — CLM, Taiwan, Africa, Bermuda\u002FSAHI extensions), progressive uplift of remaining Regional Coupa markets onto the Strategic Coupa configuration, Strategic Coupa “rollout factory” sequencing alongside the Oracle programme, peripheral-system uplifts (UDP → OIC, SmartStream TLM, FDL\u002FMDP), and AI & innovation deliveries. Maintain a single, executive-ready portfolio plan — wave-by-wave, market-by-market, workstream-by-workstream — with named owners, critical-path dependencies, go-live dates, hyper-care windows and exit gates, refreshed on a fixed cadence. Operate a unified RAID register across the entire portfolio with a clear escalation matrix into the unified Change Control Board, the Workstream Vendor Governance Committee and the Ecosystem Programme Steering Committee. Programme & Wave Management Lead the delivery of each Wave\u002FRelease as a single integrated programme — covering Functional Design, Technical Design, Build, Integrations, Data Migration, SIT\u002FUAT, Dry Runs, Cutover, Go-Live and Hyper-care — ensuring the Wave Delivery Forum cadence, the Weekly Finance Product Forum and the Workstream Vendor Governance Committee are properly served with status, risks, change requests and decisions. Own the end-to-end Change & Release pipeline at portfolio level: the intake of Local Fit Gaps, the qualification of Change Requests, the global vs local design split, the routing through the unified Coupa-Oracle Change Control Board, the prioritisation of the CR backlog and the protection of global design integrity. Drive the operational discipline of the rollout factory — templated configuration, standard cutover, standard test packs, standard hyper-care — and progressively reduce the per-market unit cost as velocity scales. Coordinate technical readiness across peripheral systems (HRIS \u002F Workday, IAMPru, GL, SmartStream TLM, Coupa, FDL\u002FUDP, middleware) at every Wave SIT, UAT, mock cutover, cutover and hyper-care phase. Stakeholder Management — Internal & External Be the senior delivery face of the Oracle and Coupa portfolio to Finance leadership (in-market CFOs, Financial Controllers, Group Finance), in-market Procurement leads, Risk, Internal Audit, External Auditors, and Group \u002F Regional Technology leadership. Coordinate delivery alignment with internal Technology teams — Infrastructure, Data Engineering, Test Centre of Excellence, Integration \u002F Middleware, Identity & Access, Cyber & GISP, Architecture, Release Management and L1\u002FL2 Production Support. Lead the operational relationship with the external partner ecosystem — implementation System Integrators, the platform vendors, the external auditor and the managed-services partner. Run the partner performance cadence, the Statement of Work shaping, the Change Request commercial pipeline and the structured exit and IP-transfer plans. Run the cross-market governance forums (Wave Delivery Forum, PHKL Weekly Delivery Forum, Coupa CR Forum, Vendor Governance Committee, Finance Product Forum) and ensure they deliver clean decisions, not status theatre. Decision Support to the Platform Owner Act as the senior delivery sounding board and decision-prep partner to the Platform Owner — converting raw delivery data, vendor input and stakeholder noise into evidence-anchored options, recommendations and confidence ratings ready for product, investment, governance and audit decisions. Prepare the Platform Owner for C-suite, SteerCo, ExCo and Group Technology leadership engagements, owning the underlying analytical pack and the supporting evidence register. Shape, draft and quality-assure the major investment, approval and assurance artefacts produced out of the portfolio — including Approval & Capital Requests, business cases, budget submissions and audit responses — to a consistent, governance-ready standard. Protect the Platform Owner's L3 and product capacity by absorbing the delivery-leadership load and removing the single-owner dependency that currently sits over the portfolio. Team Leadership — Delivery PMs Lead, develop and own the delivery line of a team of Delivery Programme Managers \u002F Project Managers, sized to the portfolio. The Technology Delivery Lead has full latitude to structure the team along the lines that best serve delivery (platform-aligned, wave-aligned, workstream-aligned, or a hybrid), and is accountable for the structure they choose. Set delivery standards, performance objectives, career pathways and succession plans for the Delivery PM team; build a credible senior bench beneath the role. Drive an upskilling agenda across Delivery PMs — Oracle ERP and Coupa S2P fluency, integration and data literacy, audit and risk discipline, vendor and SoW management, AI and intelligent-automation delivery, and modern delivery tooling. Foster a culture of accountability, evidence, audit-readiness and transparency — and remove the friction that turns delivery teams into ticket-hammering teams. Tangible Deliverables Under the Role's Care Portfolio governance Single Oracle + Coupa portfolio plan refreshed monthly, with a 24-month rolling view to 2030 Unified portfolio RAID register with named owners and escalation matrix Monthly Portfolio Status Pack and quarterly C-suite portfolio review pack Single set of Wave \u002F Release gate criteria applied consistently across Waves 2, 3, 3.5 and 4 Annual portfolio budget plan and quarterly re-forecast, in partnership with Finance & PMO Wave & release delivery Wave 2 (PLAI \u002F PLT \u002F PLUK) — go-live April 2027 Wave 3 — Vietnam, CE Uplift (14 entities) + Eastspring uplift (13 entities) + Bermuda \u002F SAHI extensions Wave 3.5 \u002F 4 — CLM, Taiwan, Africa, Shariah \u002F Takaful PHKL Oracle + Strategic Coupa go-live (Oct 2026) hyper-care closure Regional Coupa → Strategic Coupa progressive uplift of remaining markets through 2030 Standard Wave Playbook — config templates, cutover runbook, test packs, hyper-care kit Wave-by-wave cutover plan, dry-run plan and go\u002Fno-go pack Change, release & governance artefacts End-to-end CR pipeline view (Local Fit Gaps → CR qualification → Impact Assessment → CCB → Build → UAT → Deploy) Quarterly CR Forum approvals pack and CR commercial pipeline Wave 2 \u002F Wave 3 Statement of Work and amendment management Vendor performance scorecards into the Workstream Vendor Governance Committee AI & innovation Single AI & Innovation roadmap synchronised with the Oracle and Coupa wave plans Use-case backlog with prioritisation, business case, governance pattern and rollout plan Quarterly AI delivery review pack Embedded AI governance pattern (model risk, data classification, audit trail) Executive & investment artefacts Approval & Capital Request packs for portfolio investment decisions SteerCo, ExCo and C-suite decks for the Oracle & Coupa portfolio Group Technology Portfolio Committee submissions Annual portfolio business case and benefits tracking Audit, risk & assurance Consolidated audit response pack across SOX \u002F ITGC, external audit and internal audit reviews Open audit-finding register with remediation progress and confidence rating Pre-cutover audit-readiness reviews Risk Register at portfolio level with monthly review cadence Operational readiness Hyper-care entry \u002F exit criteria for each wave and each market Run-book \u002F SOP completeness register at each go-live Transition-to-BAU plan for each market (with the unified L2 and the Platform Owner L3 layer) Single-source delivery dashboard for the entire portfolio Qualifications & Experience 15+ years in technology programme and portfolio delivery, with at least 8 years leading multi-country, multi-workstream ERP or S2P programme portfolios at regional or global scale. Demonstrated track record of running large-scale, multi-wave Finance Technology transformation programmes — ideally Oracle Fusion ERP or SAP ERP, sequenced across multiple markets — with full life-cycle ownership from design through hyper-care. Proven experience leading a team of senior Delivery \u002F Programme Managers across concurrent waves, including resource planning, performance management and capability build. Fundamentals grounding in Finance technology end-to-end: General Ledger, Subledgers, Procure-to-Pay, Expenses, Supplier management, Bank reconciliation, Data platforms, AP\u002FAR integration with the GL, and the surrounding peripheral landscape. Demonstrated experience managing external implementation partners, managed-services partners and external auditors under SLA-governed Statements of Work, including SoW shaping, performance scoring and structured exit \u002F IP-retention planning. Experience operating under SOX \u002F ITGC and broader audit and regulatory environments, with comfort handling external audit engagements and remediation cycles. Experience delivering AI, agentic or intelligent-automation features inside enterprise platforms, ideally within an ERP \u002F S2P context, with strong understanding of model risk, data governance and audit pattern requirements. Track record of senior stakeholder management across Finance, Procurement, Risk, Audit, Group Technology and external vendors, including comfort operating in C-suite forums. Bachelor's degree in Computer Science, Engineering, Information Systems, Finance or a related discipline; postgraduate qualification (e.g. MBA) or relevant professional certifications a strong plus. Skills & Capabilities Senior delivery leadership — operates as a true portfolio leader, not a project administrator; sets standards, holds the line on quality, and converts noise into decisions. Strong programme & portfolio management discipline — wave planning, critical-path analysis, dependency mapping, RAID, gate governance, cutover and hyper-care management. Strong vendor and commercial acumen — SoW shaping, SLA design, intercompany recharges, vendor performance frameworks, IP-retention strategy and structured System Integrator \u002F managed-services exit planning. Functional and technical literacy on Oracle Fusion ERP and Coupa S2P sufficient to challenge design, integration and test decisions credibly without owning them — partnered tightly with the Platform Owner who retains product ownership. Strong service-management discipline (ITIL) — incident, problem, change, release, knowledge and major-incident management — and a clear understanding of how the L1 \u002F L2 \u002F L3 boundaries shape delivery and hyper-care. Strong analytical and decision-prep instincts — able to take raw data, vendor input and stakeholder views and produce evidence-anchored options, recommendations and confidence ratings ready for executive consumption. Excellent executive communication — able to translate complex multi-LBU, multi-vendor delivery realities into a crisp C-suite narrative and into plain language for end-users. Calm under pressure, high-accountability leadership style, with the maturity to handle incidents, audit pressure, vendor escalations and parallel cutovers without losing portfolio shape. Comfort with modern delivery, governance and reporting tooling, and a strong instinct to professionalise governance, protect the Platform Owner's capacity, and turn recurring delivery friction into structural portfolio improvements. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":188,"slug":189,"title":190,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":709},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Manager, Finance Operations is responsible for managing day-to-day transactional and operational finance services, ensuring accurate service delivery, effective internal controls, process standardization and continuous improvement. The role supports the Finance Operations Senior Manager in overseeing Accounts Payable (AP), Travel & Expense (T&E), Intercompany Accounting, Fixed Asset Accounting, Lease Accounting and Finance Query Management. The incumbent is accountable for operational execution, issue resolution, stakeholder support, team coordination and achievement of agreed service level commitments within a shared services environment. Key Roles & Responsibilities: 1. Finance Operations Management Manage the day-to-day operations of Finance Operations activities and support team execution. Ensure all processes are executed accurately, efficiently and in accordance with established policies and procedures. Monitor operational performance, productivity, service quality and customer satisfaction. Track service level agreements (SLAs) and key performance indicators (KPIs), escalating risks and gaps as required. Support operational governance, issue resolution and escalation management. Oversee Oracle master data maintenance activities, ensuring timely, accurate and controlled updates to supplier, customer, employee and finance-related master data. 2. Accounts Payable (AP) – End-to-End Manage AP activities, including invoice receipt, validation, processing, payment support and vendor account maintenance. Ensure timely processing of invoices and supplier payments. Coordinate payment runs and support exception management in line with approved controls. Monitor AP aging, blocked invoices and overdue payments. Partner with Procurement and Business Units to resolve invoice matching and payment issues. Ensure compliance with tax, procurement and financial control requirements. Key Deliverables · Invoice processing accuracy · Payment timeliness · AP aging management · Audit compliance 3. Travel & Expense (T&E) Manage expense claims processing and employee reimbursement activities. Ensure compliance with corporate travel and expense policies. Manage corporate credit card administration and reconciliations. Monitor expense claim turnaround times and policy exception rates. Drive employee awareness and policy adherence. Key Deliverables · T&E processing SLA achievement · Policy compliance · Employee satisfaction 4. Intercompany Accounting Manage monthly and quarterly intercompany reconciliation and settlement activities. Ensure timely confirmation and resolution of intercompany mismatches. Coordinate with finance teams to clear aged intercompany balances and resolve open items. Support intercompany agreement governance and transfer pricing requirements. Ensure accurate reporting and elimination support during close activities. Key Deliverables · Intercompany reconciliation completion · Aging reduction · Month-end close support 5. Fixed Asset Accounting Manage asset capitalization, transfers, disposals and depreciation activities. Ensure integrity and completeness of fixed asset registers. Coordinate periodic asset verification exercises. Support capital expenditure governance and reporting. Ensure compliance with accounting standards and company policies. Key Deliverables · Asset register accuracy · Timely depreciation runs · Capital expenditure reporting 6. Lease Accounting Manage lease accounting activities in accordance with IFRS 16 \u002F MFRS 16 requirements. Maintain lease schedules and accounting records. Ensure completeness and accuracy of lease data. Review lease modifications and reassessments. Support month-end, quarter-end and year-end reporting requirements. Key Deliverables · Lease accounting accuracy · Compliance with IFRS 16 \u002F MFRS 16 · Timely reporting and reconciliations 7. Bank Reconciliation Perform daily, weekly, and monthly bank reconciliations for all assigned bank accounts. Match bank statement transactions against general ledger records. Investigate, analyze, and resolve reconciliation differences and outstanding items promptly. Follow up with internal stakeholders and banks to clear unreconciled transactions. Ensure reconciliation activities comply with established SOPs and internal controls. Key Deliverables · 100% bank accounts reconciled on time · No material unreconciled differences · Timely reporting and reconciliations 8. Controls, Risk & Compliance Maintain strong internal controls and segregation of duties. Ensure readiness for internal and external audits. Identify operational risks and implement mitigation measures. Ensure compliance with policies, accounting standards and regulatory requirements. Support SOX\u002Finternal control testing where applicable. 9. Continuous Improvement & Transformation Support automation, standardization and process simplification initiatives. Leverage ERP systems, workflow tools and digital solutions to improve efficiency. Conduct root cause analysis of operational issues and implement corrective actions. Support migration, transitions and process transformation projects as assigned. 10. People Coordination & Team Support Coordinate, guide and support finance operations team members in daily execution. Support a collaborative, service-oriented and customer-focused team culture. Provide input to performance discussions, coaching and development planning. Support cross-training, knowledge sharing and capability building across finance operations processes. Support resource planning and workload coordination to meet service commitments. Minimum Job Requirement Qualification: Bachelor's Degree in Accounting, Finance or related discipline. Key Skills & Experience: Experience Experience in finance operations, transactional finance processes and service delivery within a shared services or high-volume operations environment, with 6–10 years of relevant finance operations experience. Experience in team coordination, people guidance and operational performance support within a finance operations or shared services environment, with at least 2–4 years of team lead or supervisory experience preferred. Knowledge of ERP systems such as Oracle, Coupa, Workday, OneStream or equivalent Technical Competencies Accounts Payable Travel & Expense Management Intercompany Accounting Fixed Assets Accounting Lease Accounting (IFRS 16 \u002F MFRS 16) Reconciliations & Controls Oracle Master Data Maintenance Other Requirements: Strong service delivery mindset with accountability for supporting SLA achievement, stakeholder outcomes and operational excellence. Strong understanding of finance operations controls, audit readiness, segregation of duties and compliance requirements. Ability to lead cross-functional issue resolution across Finance, Procurement, Business Units and global finance teams. Comfortable working in a shared services environment with high transaction volumes and multiple stakeholder groups. Strong communication, analytical, problem-solving, coaching and change support skills. Ability to support continuous improvement, standardization, automation and knowledge management initiatives. Success Metrics \u002F Outcomes: Finance Operations services are delivered accurately, efficiently and in line with agreed SLAs, KPIs and service quality expectations. AP, T&E, Intercompany, Fixed Asset, Lease Accounting and Finance Query Management processes operate with strong controls and timely issue resolution. Stakeholder inquiries, operational escalations, aged items and exceptions are proactively managed and resolved within agreed timelines. Internal controls, audit requirements, accounting standards and policy compliance are consistently embedded in daily operations. Oracle master data maintenance is performed accurately, timely and in compliance with approved controls, governance and documentation requirements. Continuous improvement, standardization and automation initiatives deliver measurable improvements in efficiency, quality and stakeholder experience. Finance Operations team members are effectively guided, supported and coordinated to meet business priorities and service commitments. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":379,"slug":380,"title":381,"location":13,"raw_job_location_address_addressLocality":674,"raw_hiringOrganization_logo_url":13,"raw_description":711},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Principal Engineer, Product Engineering - Claims sits within the Engineering team and supports the Tech Product Owner in delivering the Claims technology roadmap agreed with the Business Product Owner. The role is responsible for turning prioritised product and technology requirements into clear delivery plans, coordinating engineering execution across squads, tracking dependencies, maintaining delivery discipline, and ensuring releases are delivered with appropriate quality, evidence and operational readiness. Key Accountabilities 1. Delivery planning and execution support · Support the Tech Product Owner in converting prioritised roadmap items, product backlog priorities and technical requirements into executable delivery plans. · Coordinate sprint, release and implementation planning across engineering squads, ensuring scope, milestones, owners, dependencies and timelines are clear. · Track progress against committed delivery outcomes and maintain visibility of delivery status, blockers, risks and actions. · Ensure delivery plans are realistic, sequenced and aligned with engineering capacity, technical dependencies and release windows. · Follow through on delivery actions across squads, ensuring issues are closed, decisions are recorded and commitments are met. 2. Backlog readiness and requirements coordination · Work with the Tech Product Owner, Business Analysts, engineers, QA and relevant business stakeholders to ensure backlog items are clear, refined and ready for delivery. · Help maintain traceability between agreed business priorities, technical requirements, user stories, acceptance criteria, testing scope and release outcomes. · Identify gaps in requirements, acceptance criteria or delivery assumptions and escalate them to the Tech Product Owner for prioritisation or decision. · Support backlog grooming, sprint planning and refinement sessions by ensuring inputs, dependencies and open questions are prepared in advance. · Ensure AI-supported or automation-related requirements have clear human review, testing and control expectations where relevant. 3. Engineering delivery coordination · Coordinate day-to-day delivery activities across engineering, QA, DevSecOps, architecture, data, AI and platform teams. · Help the Tech Product Owner manage delivery dependencies, sequencing, blockers and cross-team handoffs. · Ensure squads have the required inputs, decisions and technical support to progress delivery efficiently. · Monitor sprint readiness, delivery velocity, defect trends, testing progress and release confidence indicators. · Escalate delivery risks, unresolved dependencies and capacity constraints to the Tech Product Owner, Product Tech Lead, Engineering Lead or relevant accountable owner. 4. Release readiness and implementation assurance · Coordinate release readiness activities, including testing completion, defect closure, control evidence, operational readiness, deployment plans and go\u002Fno-go preparation. · Ensure release checklists, implementation evidence and decision records are maintained and available for review. · Work with QA, DevSecOps, Operations, Service Management and Technology teams to confirm that releases are supportable, resilient and ready for deployment. · Track post-release issues, hypercare actions and lessons learned, ensuring feedback is reflected in future delivery cycles. · Support the Tech Product Owner in preparing clear release updates and delivery confidence assessments for stakeholders. 5. Risk, dependency and issue management · Maintain a clear view of delivery risks, issues, assumptions and dependencies across the Claims technology delivery scope. · Proactively identify blockers and follow up with accountable owners to drive timely resolution. · Ensure risks and issues are clearly documented, impact-assessed and escalated through the appropriate delivery or governance forums. · Support dependency management across engineering, business, operations, data, AI, architecture, security and external partners. · Provide structured status updates that distinguish between items requiring action, decision, escalation or monitoring. 6. Delivery reporting and stakeholder communication · Prepare concise delivery updates for the Tech Product Owner, engineering leadership and relevant governance forums. · Provide clear reporting on progress, risks, dependencies, release readiness, quality indicators and decisions required. · Translate delivery complexity into simple, actionable messages for stakeholders. · Maintain alignment across squads and stakeholders through regular delivery cadences, action tracking and follow-up. · Support the Tech Product Owner in preparing materials for steering, working group or product delivery discussions. 7. Quality, controls and delivery discipline · Ensure delivery activities follow agreed engineering, SDLC, risk, security, compliance and documentation standards. · Work with QA and engineering teams to support quality built-in practices, including test readiness, defect management and release evidence. · Ensure responsible AI, data privacy, security and operational resilience considerations are surfaced where relevant and addressed by the appropriate accountable teams. · Support consistent use of delivery tools, dashboards, logs, decision records and evidence repositories. · Promote transparency, accountability and timely escalation across delivery teams. 8. Continuous improvement of delivery ways of working · Identify opportunities to improve delivery predictability, engineering flow, backlog readiness, release discipline and cross-team coordination. · Support adoption of AI-enabled delivery tools, automation and reporting where they improve delivery efficiency, quality or visibility. · Share lessons learned across squads and help embed consistent delivery practices. · Encourage a practical, evidence-based delivery culture focused on quality, speed, transparency and continuous improvement. · Help reduce recurring delivery friction by strengthening planning, coordination, handoffs and issue resolution. · coordinated. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":323,"slug":324,"title":325,"location":13,"raw_job_location_address_addressLocality":674,"raw_hiringOrganization_logo_url":13,"raw_description":713},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential Corporation Asia (PCA) implementing a Source-to-Pay (S2P) system, Coupa, across the business units. Regional ownership and support is critical to the success of Coupa, therefore, Center of Excellence was established to provide technical support across the business units in Oct 2019. COE is key focal point of technical knowledge and subject matter expertise of Coupa and will deliver a broad range of services from platform support and maintenance, system and process improvements, change and release management, training, knowledge management and overall governance of the S2P system. Coupa is not currently deployed across all geographies and business units of PCA, the COE function will also support the roll out and implementation of Coupa across the next phases of implementation, with a focus of our businesses in Hong Kong, Indonesia, Thailand and Vietnam. Key measures of success for this role will be the effectiveness of Coupa in supporting PCA’s procurement strategies, realization of cost and process efficiencies whilst improving PCA’s overall control environment across the Source-to-Pay value chain. Job Responsibilities: Platform Support and Maintenance Understand the Target Operating Model (scope and service level agreement) been set Platform Lead Master the relationship between the configuration and master data setup for each business unit Support each business unit related to system configuration, user management and master data creation\u002Fmodification Always adhere to Universal Core Model and Master Data Governance document Functional and Technical Support Responsible for deep technical analysis of system related incidents and issues and their effective resolution, application and interface monitoring based on the batch runs schedules Review and analyse errors, fix issues (notably through transaction maintenance) or assign tickets to different teams (Level 3 or 4) to fix or correct the issues Perform system health check, manage back end and schedule integration events Change and Release Management: Adhere to define process Ensure that change requests and new release functionality to the design and configuration of Coupa is compliant to Universal Core Model, Master Data governance, procurement and vendor management policies and PCA’s strategic objectives Perform impact and GAP analysis of the change request Verify integration layer to ensure that the current custom field mapping still valid and require any changes Present the impact assessment to the UCM team also known as Change Control Board team Select the test script packs related to the identified impacts and customize by country specific Manage change request testing, regression and non-regression tests with selected key users Manage document notes and communication plan Update all related training material related to the change request\u002Freleases and manage communication Reporting and Analytics Understand the report limitation for each module within the system Support ad-hoc reporting request from the local business units Prepare stakeholder report and monthly service review report to be shared with the management team Documentation and Knowledge Become the knowledge centre of technical expertise and S2P best practice Maintain the technical, training, knowledge transfer, run book and admin documents Manage Configuration Work Book (CWB), Local Master Data (Local Master Data) by each business unit Supplier Management and Enablement Support any technical issues or queries from suppliers related to the system Continuous optimisation of supplier enablement strategies in growing e-commerce and improving overall customer\u002Fuser experience Job Requirements: Bachelor’s degree as a minimum academic qualification Excellent written and verbal communication skills A fast learner, self-motivated and able to work in a fast-paced Committed and believes in providing quality service to business The ability to clearly articulate solutions to complex technical problems in a clear and simple way Strong understanding of a Source-to-Pay system and its related functionalities, Coupa experience is a plus Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":268,"slug":269,"title":270,"location":13,"raw_job_location_address_addressLocality":715,"raw_hiringOrganization_logo_url":13,"raw_description":716},"PSA | Kuala Lumpur - Menara Prudential @ TRX 24F","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. As a Test Analyst, you will be responsible for ensuring the quality and reliability of our software products. You will work closely with product owners, business analysts, developers, and other stakeholders to develop and execute comprehensive test plans. Your role will involve identifying and resolving UAT issues to ensure our products meet the highest quality standards. Story Analysis: Work closely with product owners and business analysts to thoroughly understand the user stories. Test Planning and Execution: Develop, document, and execute test plans and test cases. Defect Identification and Reporting: Identify, document, and track defects using JIRA \u002F bug tracking tools. Collaboration: Work closely with developers and product managers throughout the UAT process, particular on defect follow-up and resolution. Automation: Develop and maintain automated test scripts to improve testing efficiency. Regression Testing: Perform regression testing to ensure existing functionality is not affected by new changes. Documentation: Maintain detailed documentation of test cases, test results, and defects. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":290,"slug":291,"title":292,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":718},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Lead, drive and manage the Group’s non-financial & operational risk management methodology \u002F framework (incl. risk taxonomy, control library and risk appetite), policies, and standards, by identifying and implementing forward-thinking and innovative approaches to risk management. Maintain awareness of best practices in the industry for non-financial & operational risk management. Oversee and review data quality within the PRISM – ORM module for Head Office and a portfolio of LBUs, ensuring adherence to the Group’s non-financial and operational risk management methodology and framework. Thorough understanding of non-financial & operational risk environment for Head Office and a portfolio of LBUs. Coordinate the Group-wide Risks and Controls Self-Assessment (RCSA). Oversee and maintain a “dynamic” RCSA, together with independent challenge, for Head Office and a portfolio of LBUs. Act as the Group Risk Steward for selected operational risk areas on a Group-wide basis, with the responsibilities for reviewing, overseeing and reporting of these risks to Group \u002F Local Risk Governance Forums. Detailed review and provide valuable insights on internal operational risk incidents (incl. risk appetite events) for Head Office and a portfolio of LBUs. Ensure investigations are appropriately completed, root causes are identified, gaps \u002F issues are mitigated, and actions are comprehensive with tracking to implementation. Provide accurate and timely reporting of risk appetite events (including new and status update thereafter) for Head Office and a portfolio of LBUs to Group Risk Governance Forum. Provide ad hoc support to Head Office and a portfolio of LBUs to advance non-financial risk management skills and risk awareness. Where necessary, conduct operational risk training (incl. practices, processes and systems \u002F tools). Lead and drive non-financial & operational risk management projects when required in pursuit of the Group’s \u002F department’s strategic goals. Requirements: Bachelor \u002F Master’s Degree with relevant professional qualifications. Strong stakeholder management skills with a collaborative approach and ability to command the trust and buy-in of senior stakeholders. Ideally having existing relationship management responsibilities with senior stakeholders in the current role. Proven negotiation and influencing skills. Operational \u002F non-financial risk and internal control professional with strong financial services knowledge, preferably in insurance. Strong data analytics and AI capabilities, with proven experience in leveraging large datasets and applying data modelling, machine learning, and automation techniques to enhance risk insights and decision-making. Intimate knowledge of the application and components of a strong non-financial risk framework. Strong written and verbal communication skills including presentation and facilitation capabilities. Strong management ability, and a demonstrable track record of commercial \u002F delivery success. Results-orientated. Strong conceptual and strategic thinker with the ability and vision to see the big picture. Flexible skill set across multiple non-financial risk disciplines. Experience in change and transformation with demonstrated flexibility and agility. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":720,"slug":721,"title":722,"location":13,"raw_job_location_address_addressLocality":715,"raw_hiringOrganization_logo_url":13,"raw_description":723},62924,"assistant-manager-major-claims-psa-prudential-services-asia-sdn-bhd-malaysia","Assistant Manager - Major Claims","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Process & approve Claims (both major & minor claims), assist in higher approval of claims exceeding assessors’ authority, provide agency enquiry support, participate in departmental projects to enhance the operational efficiency and supervise subordinates in handling daily operational issues. Follow up on additional supporting documents to facilitate the decision on underwriting, compliance and premium financing after case submission Prepare and check decline \u002F after investigation letters Approve clean Claims (including cross checking benefit calculations, follow-up with CS, hotline, channels) Approve non clean Claims (including cross checking benefit calculations, follow-up with CS, hotline, channels) Conduct claims investigation Prepare tailored made letters (including decision and investigation letters) Handle ad hoc assignments from management Develop user manual, stakeholders communication and conduct user training sessions Handle ad hoc assignments from management Review manual claims letter (e.g. counter offer, rescind) Train up new joined staff to obtain claims authority Review escalated cases from junior staff Provide support to minor and pre-authorisation claims if needed Handle system-related enquiries from internal staffs Handle enquiries and complaints from customers, agents (including telephone and emails where necessary), and internal staff Manage the turnaround of the claims related request (e.g. claim cases, enquiries) Assist manager to allocate proper resources on daily tasks Lead team and manage workload for the team (e.g. resource allocation based on demands) Manage staff performance and development (e.g. coaching, mentoring, regular feedback etc.) Provide guidance to junior staff on complex and non-standard cases Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":725,"slug":726,"title":727,"location":13,"raw_job_location_address_addressLocality":674,"raw_hiringOrganization_logo_url":13,"raw_description":728},62930,"associate-director-business-management-psa-prudential-services-asia-sdn-bhd-malaysia","Associate Director, Business Management","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Finance & Workforce Business Partner serves as the primary financial and headcount governance lead for Information Security & Privacy, responsible for end-to-end budget management, forecasting, cost tracking, and workforce planning. This role oversees annual budget development, procurement workflows (including Coupa approvals and cost center ownership), investment submissions, and LBU recharge management. Additionally, the position leads headcount governance—managing demand requests, validating new roles, and ensuring staff costs align with efficiency targets. The successful candidate partners closely with Finance, HR, Tech Finance, Team Leads, and senior management to drive financial accountability and strategic alignment across the department. Key Responsibilities Cost Center Ownership – Serve as secondary cost center owner, managing Coupa approvals and acting as signatory for lower-value contracts and all cost center-related workflows. Budget Management – Lead annual budget review and submission processes, including top-down verification and bottom-up breakdowns across functions, ensuring alignment with finance targets. Forecasting & Financial Reforecasting – Coordinate periodic forecast updates with SMEs and Tech Finance to ensure available budget meets planned operational needs. Cost Tracking & Spend Management – Monitor procurement tagging accuracy, reallocate budgets as strategy changes, and assist teams with unbudgeted funding requests. Financial Reporting & Governance – Prepare financial summaries for senior management and collaborate with Tech Finance on monthly finance reviews to ensure accuracy. Recharge Cost Allocation Management – Manage LBU recharge discussions, including full understanding of allocation models and keys, partnering with Tech Finance and LBUs. Investment Management – Lead investment submissions including the ACR process, collecting funding requirements, ROI analysis, and securing necessary LBU approvals. Procurement Oversight – Validate purchase requests for budget availability and accuracy, support the team on procurement processes, and provide Coupa and TPA guidance. Workforce Planning – Drive workforce planning aligned to efficiency targets, establishing current vs. future state views and validating organizational plans with SMEs. Headcount Management & Demand Governance – Manage new demand requests, validate role justifications, track leavers\u002Fjoiners, and govern contingent workforce and location distribution. Audit Management – Support team leads in coordinating audit meetings and responses. Strategic Planning – facilitate strategic planning forums aligned to governance, security leadership by preparing presentation decks and taking meeting notes. Job Qualifications Bachelor’s degree in Finance, Business Administration, or Technology Business Management. Minimum 3 years of experience in financial operations, planning, or administrative roles. Strong proficiency in Excel and financial reporting tools. Experience in IT, Technology Security, Privacy is a plus. Skills & Competencies Excellent organizational and communication skills. Strong attention to detail and analytical skills. Ability to manage multiple priorities and meet deadlines. Proactive problem-solving and stakeholder management abilities. Experience with procurement, budgeting and planning is advantageous. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":730,"slug":731,"title":732,"location":13,"raw_job_location_address_addressLocality":715,"raw_hiringOrganization_logo_url":13,"raw_description":733},62931,"employee-benefits-claims-psa-prudential-services-asia-sdn-bhd-malaysia","Employee Benefits Claims","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. In this role, you will provide dedicated claims services to claimants and Financial Service Consultants by ensuring delivery of key service objectives through efficient and effective claims management. Job Description: Adjudicate Group Major Claims (Death, TPD, Critical Illness, Disability, Terminal Illness, etc) and Group Medical Claims (Hospital & Surgical, Major Medical, Outpatient Specialist, Outpatient Clinical, Dental, etc) and ensure delivery of prudent and equitable claims decision within expected service level (i.e. claims turnaround time). Compliant with regulatory requirements, corporate guidelines, policy wording and reinsurance terms. Work closely with underwriters and other business units to ensure that claims are processed accurately and that all service level agreements are met. Manage working relation with external parties – Central Provident Fund Board (CPFB), medical institutions, TPAs, etc. Manage investigation of claims by working with claims adjusters, legal advisors, medical institutions, claimants, financial consultants, and other insurers to determine claims decision and payment. Manage enquiries, service recovery, complaints and appeal arising from claims. Follow up with claimants and medical institutions on any outstanding requirements required for claims adjudication through documented follow-up process and provide regular update on claims status. Any other ad-hoc assignment assigned. Who we are looking for: Competencies & Personal Traits Detail-oriented with a commitment to accuracy and quality. Innovative and resilient with a strong eye for detail Excellent communication skills in English, both written and verbal Conflict resolution and relationship management skills Customer-centric with ability to work under pressure Self-motivated and independent Team player Working Experience 2 to 3 years of working experience in both life and medical claims processing Education Diploma or Degree Language English Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":735,"slug":736,"title":53,"location":13,"raw_job_location_address_addressLocality":696,"raw_hiringOrganization_logo_url":13,"raw_description":737},62936,"executive-contact-centre-psa-prudential-services-asia-sdn-bhd-malaysia-3","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Purpose: The incumbent is responsible to provide an efficient and a high quality telephone servicing facility to customers (agents and policyholders) by meeting and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team: Financial – Ensure the team achieves Service Level Agreements (SLA) and maintain cost effective management. Customer – Plan and organize Contact Center (CC) activities to meet and exceed customer standards and expectations. Operational Performance – To satisfy our customers and shareholders, to excel in business process. People – To achieve our goals and contribute to organization learning and innovation process. Job Responsibilities: The essential duties and responsibilities for the incumbent are as per below Deliver world class customer service via telephone Provide a polite, professional and accurate response Manager customer's expectations and display ownership for customer's requests Liaise with appropriate departments to resolve issues brought up by customers Keep up-to-date on new or enhanced products \u002F services in order to maintain a high level of quality service to customers Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate Undertake any other works and duties allocated by management as and when required Job Requirements: At least Diploma or Degree in any field from a recognized college or university. Preferably 1 year of working experience in a call center and\u002For customer service role in the servicing industry. Experience in handling international calls will be an added advantage. Fresh graduates who are looking for challenges in customer service are encouraged to apply. Good command of spoken and written English. Ability to speak and write Mandarin and\u002For Chinese dialects is an added advantage. Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills. Enthusiastic, self-motivated and able to succeed in a fast pace customer focus environment. Pleasant, patience and self-discipline. Successful candidates will be provided with comprehensive training in Malaysia and\u002For Singapore. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":739,"slug":740,"title":741,"location":13,"raw_job_location_address_addressLocality":674,"raw_hiringOrganization_logo_url":13,"raw_description":742},62939,"engineering-lead-psa-prudential-services-asia-sdn-bhd-malaysia","Engineering Lead","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Overview We are seeking an accomplished and forward-thinking Engineering Lead who is responsible guiding the technical direction of the team, ensuring high standards of software quality and guiding technical team members to reach their potential. This role involves a mix of platform engineering and design, hand-on development, solution architecture and leadership responsibilities. Job Responsibilities Define and drive technical vision, strategy and roadmap in alignment with organisational goals. Oversee technical aspect of initiatives including system design, CI\u002FCD, testing and release pipeline, deployment. Hand on responsibility to design and implement application frameworks\u002Fplatform and common\u002Freusable functionality. Lead technical evaluation of vendor platforms. Work with both vendor and internal delivery teams to drive business solutions and deliver technical excellence. Define and enforce engineering best practices, including coding\u002Fimplementation standards, testing and DevOps practices. Make critical architectural and technical decisions to ensure scalability, reliability and maintainability. Create and maintain architecture and high-level design documentation. Drive solution approval with Group Solution Review Committee. Provide technical guidance to resolve challenging technical issues. Stay current with technologies and best practices and drive innovation through technology thought leadership. Lead efforts in automation, deployment and monitoring to ensure efficient, high-quality releases. Experience and Qualification Bachelor’s degree in Computer Science, Information Systems, or related field. ~ 5 years of experience within financial services. ~ 12 years of experience in development and 5 years in a senior engineering role. Strong experience leading full stack development Good understanding of DevOps pipeline e.g. CI\u002FCD, containerisation, test automation, automated deployment. Good understanding of Agile principles Risk, Compliance and Audit Domain Knowledge is a plus. Technologies and Tools Deep understanding of end to end Application Technology Stack including: Web Technologies (e.g. ReactJS, Javascript, HTML etc) Backend Services (e.g. Java, Python, Spring, BPMS etc) Integration Services (e.g. REST API, Kafka, MQ etc) Databases and Reporting (e.g. Postgres, MS SQL, Spark, Power BI etc) Application Security (e.g. SAML, OAuth2, data at rest and data in transit security etc) Experience in Cloud architecture (SaaS\u002FPaaS\u002FIaaS). Good understanding of DevOps pipelines Familiarity with Architecture\u002FDesign Diagramming tools Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":744,"slug":745,"title":746,"location":13,"raw_job_location_address_addressLocality":674,"raw_hiringOrganization_logo_url":13,"raw_description":747},62940,"enterprise-architect-psa-prudential-services-asia-sdn-bhd-malaysia","Enterprise Architect","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. In our transformation journey ahead as a group, we intend to build loosely coupled but tightly aligned components that are built expecting to be reused while anticipating change. We need to converge our varied workloads to common applications and solutions across the group. All applications need to adopt common services, platforms, architectural principles, and design patterns. We need to create framework for multi cloud adoption and migration. Build cloud suitability framework for workloads. Provide design for cloud implementation and automate software integration and deployment, provision infrastructure as a code. Engineering teams then design and build new capabilities & features, they need to begin with an end-state vision of how their applications and infrastructure will operate within this architecture and, then, engineer them accordingly. This sets a common set of parameters and tools for technology provides a consistent approach to security and reliability. In addition, Architectural agility has a causal relationship with potential strategic and operational benefits. The Enterprise Architecture team is responsible for enabling the above ambition and guiding the design and development of architecture framework and policies which guide our technology landscape for the group encompassing business, infrastructure, data, application and security architecture, that meet current and future enterprise business strategy. This role requires the candidate to have curate & apply depth of knowledge to help the Enterprise architecture team deliver the above. In addition, the role will focus deeply on: Asia, Africa geographies to guide their future architecture roadmap. Multi-cloud infrastructure with regards to policy and design framework. Work closely with GBS Business Design Lead, Chief of GBS and Functional Leads to establish new standards and develop target architectures for GBS Conduct architecture assessments and define target state solutions Provide the technical scope, defining and driving the best solution to meet the technical performance, scalability, flexibility, operations and capability needs of Functional teams Support the technology solutioning and estimating in proposals, planning and pricing Develop long-term technology strategies centered on business objectives Identify services that will improve performance, enhance support, and increase capabilities Envision and develop the long-term architectural direction, with emphasis on platforms\u002F Product reusable components. Formulate the Group Infrastructure policy and multi cloud framework and design, in conjunction with other domain architects representing Digital, Data, AI, Engineering, Security, operations and Local Business Units. Build future state architecture to encompass business strategy with design consideration of convergence, modernization, cost efficiency, business functionality, interpretability, cloud native design, resilience, security and future proofing. Build an ongoing view on emergent market landscape for technology insights, direction, vendors, and methods. Identify and evaluate alternative design options and trade-offs to handle both functional and non-functional requirements; Recommend designs that consider current applications & architecture, operating models as well as end target state architecture. Responsible for end-to-end architecture, high- & low-level designs of various systems and applications in line with Asia group strategy; Lead the preparation of detailed Solution specifications to form the basis for development & modification of applications; Define integration patterns. Ensure adoption and implementation of defined solutions; Provide technical expertise to enable the application design & iteration; Collaborates with technical teams to develop and agree system integration plans and review progress for Africa, India and Asia. Lead one of the Enterprise Architecture clusters when required to create harmony in application architectures. Ensure that Extensions and additions to the defined architecture are undertaken frequently in line with every evolving business and technology landscape but go through rigorous vetting processes. Ensure that the collaborative nature of capabilities such as design and engineering is coupled with tight governance around non-negotiables like security, availability and performance. Who we are looking for: Technical Skills & work experience: Proven experience as a Enterprise Solution Architecture in last 3 years in insurance (Preferred) or banking industry, with overall experience between 10 to 15 years. Demonstrated ability to understand business strategy & processes & its successful translation into technology solutions. Experience with DevSecOps, cloud engineering, SRE (prefer Azure and GCP). Experience with software development and system administration Excellent knowledge of technical architecture and modern design patterns, including Web and mobile App, API Architecture, N-tier, event driven, microservices, serverless functions, No code\u002FLow code concepts etc. Deep End-to-End Architecture understanding, including Enterprise Java Stack, Front-End technologies (React Native, Flutter), mobile applications (Android and iOS), iPAAS Middleware, Databases (SQL & No SQL MongoDB atlas, Postgres etc), Data Lake, Data bricks, Data Warehouses, iSeries & DB2 based systems, RESTful APIs. Experienced in streaming technology or frameworks such as Kafka\u002Fconfluent cloud. Deep understanding of Enterprise Integration and Messaging Patterns, Microservice 12 Factor Governance practices. Familiar with one or more Architecture Frameworks (e.g. TOGAF etc.) Understanding about AI\u002FML Technologies like LLM, Azure\u002FGCP AI Tools, Data Products concepts and experiences. Good understanding of DevOps. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":749,"slug":750,"title":751,"location":13,"raw_job_location_address_addressLocality":715,"raw_hiringOrganization_logo_url":13,"raw_description":752},62942,"executive-enterprise-business-operations-2-psa-prudential-services-asia-sdn-bhd-malaysia","Executive, Enterprise Business Operations-2","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. To support the processing of New Business and Renewal portfolios through accurate, timely, and compliant policy administration. The role covers day to day operational processing, handling of shared and direct email enquiries, quality control, stakeholder support, and continuous improvement of operational processes. 1. Policy Administration & Operations Process New Business and Renewal policy administration activities accurately and within agreed turnaround times. Handle policy issuance, billing, endorsements, renewals, and related servicing requests in line with company standards and regulatory requirements. Manage more complex or non‑standard cases independently (Senior Executive), including exceptions and clarifications. Ensure all processing is properly documented and compliant with operational guidelines. 2. Email & Case Management Manage and respond to incoming emails from shared mailboxes and direct assignments relating to New Business and Renewal cases. Provide timely, clear, and professional responses to internal stakeholders, Financial Consultants, and business partners. Track, prioritise, and follow up on email requests to ensure service level commitments are met. Escalate urgent, complex, or high‑risk cases appropriately while maintaining ownership of follow‑through. 3. Quality Control & Compliance Perform quality checks on policy documents, contracts, billing, and correspondence to ensure accuracy and completeness. Identify and flag discrepancies, risks, or gaps early, and support timely resolution. Adhere to internal controls, audit requirements, and regulatory standards. Support internal and external audits by providing documentation and case clarification when required. 4. Process Improvement & System Support Identify recurring issues from daily processing or email enquiries and propose practical improvement ideas. Participate in process reviews, SOP updates, and continuous improvement initiatives. Support User Acceptance Testing (UAT) by executing test cases and validating outputs (Senior Executive may assist with defect tracking and analysis). Adapt to new systems, tools, and automation initiatives aimed at improving turnaround time and reducing manual work. 5. Stakeholder Communication & Team Support Liaise with internal stakeholders (e.g. New Business, Renewals, Product, Distribution, Operations, and Tech teams) on case matters. Provide clear status updates, requirements, and resolutions through email and system notes. Support team leads and managers by contributing to workload management and escalation handling. Share knowledge, best practices, and learnings to support consistent service delivery across the team 6. Ad‑hoc & Business Support Participate in assigned projects, initiatives, or ad‑hoc tasks to support business needs and operational priorities. Who we are looking for: Competencies & Personal Traits Good understanding of policy administration processes and insurance fundamentals. Strong attention to detail with a commitment to accuracy and quality. Able to handle high email volumes while managing processing deadlines effectively. Comfortable working in a fast‑paced operational environment. Strong written and verbal communication skills, especially in managing email correspondence. Good problem‑solving skills with sound judgement on escalation. Positive, adaptable, and open to process and system changes. Working Experience 2–4 years’ experience in insurance or insurance‑related operations. Experience in Employee Benefits schemes is desirable. Knowledge of Group Insurance products (e.g. term life, hospital & surgical plans) is required. Proficient in MS Office applications. Education · Diploma or Degree Language · English Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":754,"slug":755,"title":756,"location":13,"raw_job_location_address_addressLocality":715,"raw_hiringOrganization_logo_url":13,"raw_description":752},62943,"executive-enterprise-business-operations-1-psa-prudential-services-asia-sdn-bhd-malaysia","Executive, Enterprise Business Operations-1",{"id":758,"slug":759,"title":760,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":761},62944,"executive-finance-business-support-psa-prudential-services-asia-sdn-bhd-malaysia","Executive, Finance Business Support","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Provide first-level (L1) support for finance systems (Coupa, Oracle, SmartStream), acting as the primary point of contact for business users. The role also supports basic reporting and analytics to improve visibility, tracking, and user experience. 1. Finance Business Support (Core Focus) Act as Single Point of Contact (SPOC) for business users across finance systems. Log, triage, categorize, and prioritize incidents and service requests. Investigate and resolve user issues using SOPs and knowledge articles. Escalate complex\u002Fsystem issues to L2\u002FL3 support teams. Track and follow up on escalations to ensure timely resolution. Communicate clearly and consistently with users on issue status and resolution. Collaborate with business and technical teams to close tickets effectively. Ensure adherence to SLAs and KPIs. 2. Knowledge Management & Continuous Improvement Maintain and update SOPs, FAQs, and user guides. Identify recurring issues and suggest process improvements or automation opportunities. Support UAT testing and assist in user training sessions when required. 3. Reporting & Analytics (Exposure Area) Support generation of operational reports (e.g. ticket volumes, SLA performance, issue trends). Assist in extracting and analyzing data from Coupa \u002F finance systems. Support development and maintenance of Power BI dashboards. Perform basic data analysis to identify trends and improvement areas. Ensure data accuracy and consistency in reporting. Minimum Requirements Education Bachelor’s Degree in Finance, Business, IT, or related field. Experience 1–3 years of experience in business support \u002F system support \u002F shared services. Exposure to ticketing systems and SLA-driven environments preferred. Experience in finance systems or ERP platforms is an advantage. Skills Basic knowledge of Coupa, Oracle, SmartStream, or similar systems. Strong problem-solving and troubleshooting skills. Good communication and stakeholder management skills. Proficiency in Microsoft Excel. Exposure to Power BI, reporting tools, or data analysis is a plus. Desired Traits Proactive and eager to learn. Detail-oriented with strong sense of ownership. Able to work independently and in a team. Comfortable working in a fast-paced support environment. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":763,"slug":764,"title":765,"location":13,"raw_job_location_address_addressLocality":696,"raw_hiringOrganization_logo_url":13,"raw_description":766},62945,"executive-policy-services-psa-prudential-services-asia-sdn-bhd-malaysia","Executive, Policy Services","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. In this role, you will be working on the processing of Policy Service requests from customers on a day-to-day basis. You will report to a Team Lead within the Policy Services team and ensure requests received are processed accurately within the service level agreement. Customer data management function comprises: Updating of customer address\u002Fundelivered mail for non HNW Updating of customer particulars\u002Fcontact details for non HNW Nomination of Beneficiary Updating of customer consent Updating of correspondence delivery option Day to day responsibilities: 1) Process customer requests under the customer data management function for traditional life, ILP and term policies in accordance to guidelines, service standards and quality: 2) Ensure that escalation cases are flagged out and work with the team leader towards resolution within the service level agreement. Who we are looking for: Experience Degree holder with at least 1-2 years working experience in Life insurance policy servicing, working in the customer data management function. Knowledge on Life, ILP and term insurance plans will be added advantage. Competencies & Personal Traits Keen learner and able to work independently Customer-oriented, with good interpersonal and communication skills Meticulous, able to process requests with accuracy and meet service standards Problem solving skills Hardworking, meticulous and dedicated team player. Willing to work long hours and weekends (if required) to support peak period. Good team player with keen eye to details and ability to work under pressure. High level of integrity, take accountability of work and good attitude. Proficient in MS Office. Education Degree holder Language English Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":768,"slug":769,"title":770,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":771},62948,"hr-team-associate-psa-prudential-services-asia-sdn-bhd-malaysia","HR Team Associate","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Based in Malaysia (VCC) and providing remote support to the Head Office HR team, this role is a shared HR team resource and a meaningful early-career HR opportunity. It supports HR leaders across the CHRO Office and COEs with team\u002Foperational support and contributes to HR projects and initiatives that build broad HR exposure. The role holder is expected to apply new ways of working — including AI and digital tools — to work efficiently. This includes applying continuous improvement thinking, identifying practical ways to work more efficiently, and complying with relevant data privacy, confidentiality and governance requirements at all times. 1. Team & Operational Support (~50%) Provide shared support across the HO HR leaders, recognising differing needs: Executive support — calendar management, meeting coordination, and follow-ups. Coupa administration — process purchase orders, invoices and expense claims (e.g. T&E) on behalf of the HR leaders supported. HR events — coordinate HR events and team offsite \u002F engagement preparation, including logistics, materials and registration, this can be remotely as required. Legal Tracker & governance — maintain the HO HR Legal Tracker and manage legal invoices where legal advice is initiated by HRBPs or CoEs. 2. HR Projects & Initiatives (~50%) Contribute to HR projects and initiatives across the HR function (e.g. L&D, Talent & Leadership, HR Operations, HRIS, Performance & Reward etc.), with opportunities to own defined workstreams or deliverables under guidance. Support project planning and delivery — research, benchmarking, data gathering, materials and communications preparation, and follow-up on actions. Help maintain and enhance HR content, knowledge materials and internal resources. Take on additional project-based assignments, demonstrating curiosity, learning agility and growing HR knowledge over time. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":773,"slug":774,"title":775,"location":13,"raw_job_location_address_addressLocality":674,"raw_hiringOrganization_logo_url":13,"raw_description":776},62949,"associate-manager-hris-support-psa-prudential-services-asia-sdn-bhd-malaysia","Associate Manager, HRIS Support","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Associate Manager, HRIS Support is a hands-on operational role responsible for delivering day-to-day support for Workday and other HR systems. The role manages user enquiries, resolves system issues, and supports HR users across the organisation, while also providing coordination and guidance to team member(s). Working closely with HR stakeholders across LBUs, the role handles escalated matters, supports service continuity, and contributes to a positive user experience across Prudential's HR systems landscape. The role operates within established procedures and under the guidance of senior HRIS colleagues, while progressively taking on greater ownership of assigned deliverables. Key Responsibilities HRIS Case Management & User Support Act as a key operational contact for Workday and HR system enquiries received from employees, managers and HR users across the organisation. Manage assigned cases from intake through to resolution, applying established procedures, knowledge articles and support documentation. Handle routine and moderately complex HR system issues independently, and escalate complex or high-risk cases to HRIS Specialists, SMEs or Leads promptly. Maintain accurate and up-to-date case records, resolution notes and follow-up actions within the ticket management system. Provide timely updates to users throughout the case lifecycle, using clear, layman language to explain issues, actions taken and next steps. Workday Administration & Operational Support Perform day-to-day Workday administration activities, including user access maintenance, approved data updates and system data management. Execute mass data uploads and validation activities based on approved requests and documented procedures. Conduct data quality checks and prepare validation reports for stakeholder review prior to production updates. Support organisation and worker data maintenance activities in accordance with established governance and controls. Stakeholder Engagement & LBU Coordination Engage HR stakeholders across LBUs on operational HRIS support matters, including case triage, escalation handling and service alignment. Coordinate with LBU HR teams to resolve escalations, clarify requirements and align on expectations for service delivery. Represent the HRIS Support team in operational meetings and cross-team coordination as needed. Team Coordination & Support Support the day-to-day coordination of the HRIS Support team, including allocating case ownership and workload where appropriate. Provide on-the-job guidance and coaching to team members, particularly on standard procedures, systems and case handling. Assist new member(s) on basic processes, systems and tools as needed. Monitor case backlog and service quality within the team and contribute to timely resolution. Reporting & Knowledge Management Generate standard and moderately complex reports using established Workday reporting tools in response to approved business requests. Maintain and update FAQs, user guides and knowledge articles to support user self-service and consistent messaging. Support the delivery of user briefings and process walkthroughs to HR users and stakeholders. Continuous Improvement Identify recurring issues and trends from support cases and share observations with HRIS Specialists and Leads. Contribute to team improvement initiatives aimed at enhancing user experience and operational efficiency. Participate in testing and validation activities relating to system fixes, enhancements and releases. Qualifications and Experience Bachelor's degree in Information Systems, Human Resources, Business Administration or a related discipline. 4–5+ years of experience in HR systems support, shared services, service desk or a related operational support environment. Experience supporting Workday, ServiceNow or similar HRIS and case management tools is preferred. Experience engaging HR stakeholders across multiple business units, geographies or entities is preferred, particularly on escalation and coordination matters. Familiarity with ticket management and service level management processes. Working knowledge of HR processes and employee lifecycle activities is desirable. Key Competencies Customer-focused and service-oriented mindset. Attention to detail and commitment to data accuracy and hygiene. Good written and verbal communication skills. Ability to organise and prioritise workload effectively. Ability to engage HR stakeholders across LBUs on operational and escalation matters. Ability to apply established procedures and exercise sound judgment in structured situations. Collaborative and proactive approach to team support and continuous improvement. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":778,"slug":779,"title":780,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":781},62951,"manager-data-analyst-psa-prudential-services-asia-sdn-bhd-malaysia","Manager, Data Analyst","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The role is within the Risk Compliance Security Unit, reporting to the Group Director – Head of Group Risk Assurance & Data Analytics COE As a Data Analyst at Prudential, you will be responsible for managing, analysing, and reporting data to help in decision-making processes. You will play a pivotal role in interpreting data, analysing results, and providing ongoing reports. Your insights will directly support business strategies and initiatives. Responsibilities Collect, clean, and validate large datasets from various sources to ensure accuracy and consistency. Develop automated data cleaning scripts and workflows to streamline data preparation. Design and maintain interactive dashboards using tools such as Power BI and Tableau Translate complex data into clear, actionable visualizations for stakeholders across the business. Perform exploratory data analysis to uncover risk trends and patterns. Support internal audits and assurance reviews with data-driven evidence and reporting. Work closely with Risk, Compliance, and IT teams to understand data requirements and deliver solutions. Present findings and recommendations to senior management in a clear and concise manner. Requirements: Strong problem-solving skills with an emphasis on product development. Experience using statistical computer languages (Python, SQL, etc.) to draw insights from large data sets. Knowledge of a variety of machine learning techniques (clustering, decision tree learning, artificial neural networks, etc.) and their real-world advantages\u002Fdrawbacks. Knowledge of advanced statistical techniques and concepts (regression, properties of distributions, statistical tests and proper usage, etc.) and experience with applications. Excellent written and verbal communication skills for working with teams Experience with distributed data\u002Fcomputing environments Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":783,"slug":784,"title":785,"location":13,"raw_job_location_address_addressLocality":715,"raw_hiringOrganization_logo_url":13,"raw_description":786},62952,"officer-customer-care-psa-prudential-services-asia-sdn-bhd-malaysia","Officer, Customer Care","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Act as Prudential’s service professional, to provide the best-in-class customer service via hotline, to handle and resolve customers enquires and request on life and health insurance products in a professional manner with tactful service skills. Provide and process information through systems and other departments, in response to provider\u002F customer \u002F sales channel’s enquiries about doctor booking, pre-authorization, direct billing services according to company service standard and in professional manner with tactful customer service skills. Arrange follow up call or Whatsapp\u002FWeChat text to follow up and respond to provider \u002F customer\u002F sales’ enquiry \u002F request \u002F feedback which received via other touch points, such as sales channel, email, letter, live chat and etc. Handle and resolve customer’s special request and feedback, conduct simple investigation and fact finding, then propose solution to team manager for review and approval before reverting to customer. Support company initiatives by promoting different types of self-service, and any adhoc task to achieve the desired result of business objectives. Participate team meeting and training to ensure an up-to-date knowledge and information to handle different types of enquiries. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":788,"slug":789,"title":790,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":791},62953,"manager-audit-psa-prudential-services-asia-sdn-bhd-malaysia","Manager, Audit","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Provide Management with objective analysis, detailed observations and recommendations relating to key Business risk areas to mitigate the spectrum of risks relating to the achievement of Business Objectives and Plans within P&L \u002F Channel area of responsibility. Provide independent, objective assurance that risks are being managed to ensure they are within the risk appetite approved by the Board. Support the Audit Director in his \u002F her assessment of the overall risk management environment in Prudential. Job Responsibilities: Assisting the Audit Director develop and continuously review an annual risk based audit plan for Prudential, aligned to BU strategy. Managing the delivery of a portfolio of audits within P&L \u002F Channel area of responsibility in line with agreed annual audit plan, continuously reviewing to ensure alignment between audit strategy and business strategy. Required to have a good working relationships with Audit Directors and other members of the Internal Audit management team. Key accountabilities include building and sustaining good working relationships with senior operational line management. Help to construct the annual audit plan in consultation with their colleagues and business line management. Clear articulation of specialist audit and resource needs to deliver the annual audit plan provided to Technical Leads. Are responsible individually and collectively for the scheduling of the resources of the Audit Plan. Ongoing liaison with the GwIA Practice Team to ensure effective management of the GwIA resource plan. Manage a large portfolio of varied audit assignments to time, quality and budget. Managers have a responsibility for reviewing the audit working papers in line with the GwIA audit methodology. Line managing a team of Auditors\u002FPrincipal Auditors within a matrix structure with responsibility for the line management of individuals, with responsibility for coaching and mentoring individuals and providing feedback on performance following completion of each assignment. The Audit manager is responsible for discussing the audit report and findings with senior line management and for ensuring that appropriate responses are obtained for each issue raised in the report. Ensuring a post audit review is conducted at the end of each audit assignment in line with the GwIA audit methodology. To represent GwIA in management of key stakeholder relationships. Job Requirements: Post Qualification – at least 5 years management and relevant experiences within Audit domain. Relevant industry experience desired. Recognised Audit or Accountancy Qualification. Additional qualifications such as CISA beneficial. Demonstrable experience of influencing and challenging senior management and building excellent relationships. Experience in successfully coaching and developing people. High attention to detail and rigorous logical thinking ability. Good Team player, who can win and maintain the professional respect of the team. Encourage auditor involvement in office and other professional meetings outside the project. Understand the Senior Management and Audit Committees expectations. Routinely seek information from the auditee regarding their needs and concerns. Work with management to ensure audit programme covers all major risks the organisation faces. Distinguish between issues that should be communicated upward and included in the Audit report. Seek industry \u002F service line training and stay informed about new developments. Requirement to travel to local and other Group locations (approximately 40% of time). Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":793,"slug":794,"title":795,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":796},62954,"manager-financial-management-psa-prudential-services-asia-sdn-bhd-malaysia","Manager, Financial Management","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Scope: Prudential plc is an Asia-led portfolio of businesses focused on structural growth markets. The business helps individuals to de-risk their lives and deal with their biggest financial concerns through life and health insurance, and retirement and asset management solutions. Prudential plc has 20 million customers and is listed on stock exchanges in London, Hong Kong and Singapore. Prudential was founded in London in 1848 on the principles of integrity, security and prudence and we still adhere to those principles today. Prudential Plc issues a significant number of financial products, all of which involve an underlying exposure to investments both from the perspective of generating returns in line with policyholder expectations and matching any guarantees. The Group Recharge team within Group Finance governs intercompany recharges across Central Entities and LBUs — covering contract lifecycle management, recharge billing\u002Fsettlement, and GHO Fee Transfer Pricing (TP) calculations — ensuring accuracy, auditability and timely execution of recurring annual cycles. Principal Accountabilities: Pillar A — Intercompany Recharges: Contracting & Governance Own BAU SOW\u002Fcontract inventory, trackers and Coupa data integrity to support execution and management reporting. Partner with Business Contract Owners to drive end-to-end contract renewals (drafting, addenda, CRA, e-signing via Adobe Sign). Coordinate across LBUs, Procurement CoS, Risk\u002FTPRM and Group SMEs to unblock CRA and signing timelines ahead of GEC escalation deadlines. Strengthen controls: standardise tracking, document turnaround milestones, establish response SLAs, deliver weekly senior management updates. Pillar B — Group Head Office (“GHO”) Service Fee Transfer Pricing Calculations & Governance Own end-to-end GHO TP process, annual cycle execution, and data readiness. Develop and maintain BPM\u002FSOP; drive process improvements (policy manual, template revamp, automation, twice-yearly cost centre-owner cadence). Serve as the operational point of contact for GHO TP matters on behalf of the Recharge team. Pillar C — LBU Engagement (Quarterly Cadence) Quarterly LBU engagement cadence with Central Entities' counterparts on recharge status, contract execution, billing\u002Fsettlement, and disputes Synthesise BU feedback into thematic summaries for Group Finance leadership \u002F RCEO and Board updates Resolution of recurring queries\u002Fdisputes via coordination with Procurement CoS, Risk\u002FTPRM, and service-provider owners Maintain quarterly engagement pack and act as operational liaison between Group Recharge team and LBU finance teams Core Competences Required: Technical: Intercompany recharges, contract lifecycle management and Transfer Pricing operations; SOW\u002FCRA workflows and e-signing tools; Excel modelling and SOP\u002FBPM authoring; Coupa or equivalent procurement systems; control design (SLAs, governance reporting, audit-ready documentation). Soft Skills: Strong stakeholder management across LBUs and Group functions; customer-service orientation under high-volume, multi-time-zone conditions; clear written and verbal communication for senior management; detail-oriented and deadline-disciplined; process-improvement mindset. Education and Experience: Experience: 6–8 years in finance operations, intercompany \u002F transfer pricing, contract governance or shared services within a multinational financial services environment. Education: Bachelor's degree in Accounting, Finance, Business, Law or related discipline. Qualifications: Professional accounting qualification (ACCA, CPA, CA, CIMA, MICPA) preferred; insurance \u002F asset management or Group HO shared services exposure an advantage. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":798,"slug":799,"title":800,"location":13,"raw_job_location_address_addressLocality":674,"raw_hiringOrganization_logo_url":13,"raw_description":801},62956,"head-of-procurement-platforms-platform-owner-technology-psa-prudential-services-asia-sdn-bhd-malaysia","Head of Procurement Platforms — Platform Owner (Technology)","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Head of Procurement Platforms is the Technology Platform Owner for the Coupa Source-to-Pay (S2P) ecosystem, accountable end-to-end for the stability, evolution and transformation of the platform serving all in-scope markets across the region and the full employee base. The role owns three integrated mandates: Run the platform — guarantee BAU service levels for a high-volume incident and service-request workload across multiple Coupa instances. Improve the platform — own the continuous-improvement pipeline of enhancements, change requests and release cycles, with disciplined governance against the group's universal core model and master-data governance standards. Transform the platform — stand up and run a sustainable, project-driven delivery structure to industrialise the migration of in-scope markets onto the strategic Coupa configuration, sequenced with the broader Finance ERP transformation. The role sits firmly on the Technology side and partners as a true platform owner with Group Procurement, Group Finance, Risk, Audit and adjacent platform teams (ERP, Middleware, Identity & Access). Job Responsibilities Platform Ownership & Technology Governance Act as the single accountable Technology owner for the Coupa S2P platform across all production instances and in-scope markets. Define and enforce platform standards (configuration, master data, integrations, approval matrices) in line with the group's universal core model and master-data governance framework. Operate within a unified ERP–Coupa change and incident framework, including a unified Change Control Board, a common P1–P5 SLA matrix and a shared incident dashboard. Own platform-level audit readiness across SOX\u002FITGC, privileged-access controls, backup and audit-trail compliance. Be the accountable Technology counterpart to the platform vendor, including incident escalation, premium support engagement and crisis management. BAU Technology Maintenance — Incident & Service Request Management Lead the L2 \u002F L2.5 platform support layer for the Coupa ecosystem, accountable for resolving a high volume of incidents and service requests every year with measurable SLA performance. Drive systemic resolution of recurring SLA-breach themes — integration outbound, workflow and status defects, approval routing, due-diligence and risk-rating lifecycle, expense processing and reporting strain. Close transparency gaps by establishing a true triage and communication layer that owns user notifications, status updates and SLA cadence so requesters always know where they stand. Bring all platform tickets into a single, governed service-management tool with full SLA tracking and reporting. Co-own the rebalancing of Level 1 service requests with the Business Help Desk, including SOPs, role bundles, training and access design. Harden the integration layer with the ERP, the General Ledger, identity and HR systems, and the supplier portal — including proactive monitoring of supplier onboarding, invoice outbound, expense flows and master-data sync. Continuous Improvement — Change Requests, Enhancements & Releases Own the end-to-end Change & Release pipeline: from CR intake through impact assessment, design, build, key-user testing, UAT, hyper-care and post-implementation review. Manage a continuously evolving backlog of strategic and local change requests across all in-scope markets. Manage the platform's annual major releases, periodic maintenance windows and ad-hoc updates with disciplined Change Board scoping and key-user communication. Drive the master-data governance approval engine for global and local master data — chart of accounts, cost centres, tax codes, commodity mappings, approval chains, programmes and due-diligence templates. Build a CR prioritisation discipline with Procurement, Finance, Risk and the markets so that high-volume local demand does not destabilise BAU. Project-Driven Structure for Migration & Transformation Stand up and lead a strategic Coupa “Rollout Factory” — a sustainable, repeatable delivery engine to migrate the remaining markets onto the strategic Coupa configuration, sequenced with the broader Finance ERP rollout. Build the L3 release, change and project layer with the appropriate seniority profile, including an intellectual-property retention strategy and a progressive reduction of dependency on the external System Integrator. Industrialise the rollout playbook: templated configuration, standard cutover, standard test packs, standard hyper-care — and drive unit-cost reduction per market migration as velocity scales. Partner with the ERP programme to avoid double cutovers, jointly plan readiness, and align under a single Ecosystem Programme Steering Committee. Lead in-flight transformation workstreams including legacy retirements, governance-tool transitions, identity and access deepening, privileged-access management onboarding, and the migration to an enterprise service-management platform. Coordinate technical readiness across peripheral systems (HRIS, identity, GL, data lake, middleware) for every market go-live — across SIT, UAT, mock cutover, cutover and hyper-care phases. Stakeholder Management Be the senior Technology face of the Coupa platform to Group Procurement, Group Finance, in-market CFOs and Finance Controllers, Risk SMEs, Internal Audit and external auditors. Run cross-market governance forums covering the platform ecosystem, change boards, supplier-performance reviews and release planning. Manage vendor relationships with the platform provider, the external System Integrator (acting as implementation partner) and the managed-services partner. Handle escalations with discipline and transparency, closing out long-standing concerns on response times, ticket transparency and contract renewals. Represent the platform in audit and regulatory engagements, including SOX walkthroughs, privileged-access reviews and audit-trail compliance, working with internal audit and external auditors. Team Management & Leadership Lead and develop a sizeable regional platform team organised into focused delivery pods (functional, technical, integration), with a clear separation of triage, BAU and release\u002Fproject layers. Strengthen the team's seniority profile and build a senior bench, succession plans and clear career paths into L3 and architecture roles. Mitigate single-point-of-failure and key-person risk through documented SOPs, country-cluster delegation and structured knowledge management. Drive an upskilling agenda: platform training and certification, strategic configuration fluency, integration and API skills, and platform-engineering discipline. Foster a culture of accountability, transparency with users, audit readiness and continuous improvement, and a healthy partnership with the unified Technology L2 across ERP and middleware. Job Qualifications 15+ years in enterprise technology platform ownership, with at least 8 years running a procurement \u002F S2P platform at regional or global scale (Coupa strongly preferred; SAP Ariba, Oracle Procurement Cloud or equivalent considered). Proven track record running large-scale platform support operations: high ticket volumes, multi-country footprint, SLA-governed, audit-regulated. Demonstrated delivery of multi-market platform rollouts and migrations — ideally including ERP \u002F S2P transformation programmes alongside the platform owner's BAU mandate. Strong grounding in Procure-to-Pay end-to-end: requisitioning, sourcing, contracts, invoicing, expenses, supplier management, intercompany processing and AP integration with the GL. Experience operating under SOX \u002F ITGC \u002F DORA or equivalent regulatory environments, with comfort managing external audit engagements. Hands-on experience standing up or industrialising a rollout-factory model, including reducing System Integrator dependency and driving down per-unit delivery cost. Track record managing senior stakeholders across Procurement, Finance, Risk, Technology and external vendors. Bachelor's degree in Computer Science, Engineering, Information Systems, Finance or a related discipline; postgraduate qualification or relevant professional certifications a plus. Skills & Capabilities Deep functional and technical knowledge of Coupa modules (Core S2P, Supplier Portal, Sourcing, Contracts, Expenses, Risk Assess) and the surrounding integration landscape with ERP, middleware, identity, HRIS and SSO\u002FAD. Strong service-management discipline (ITIL): incident, problem, change, release, knowledge and major-incident management, with a clear separation of L1 \u002F L2 \u002F L2.5 \u002F L3 responsibilities. Strong engineering and analytical judgement — able to push the team beyond “ticket hammering” into permanent fixes for systemic process fragility (workflow automation, due-diligence lifecycle, integration reliability). Excellent communication — able to translate technical complexity into a crisp executive narrative for C-suite audiences and into plain language for end-users. Strong vendor management and commercial acumen: SoW shaping, SLA design, intercompany recharges, performance scoring frameworks and structured System Integrator exit planning. High-energy, hands-on, accountability-driven leadership style, with the maturity to operate calmly during incidents and crises. Comfort with modern service-management and governance tooling, master-data governance documentation, and modern automation and self-service patterns. Resilient under pressure, with a strong instinct to protect L3 capacity, professionalise escalation, and turn recurring incidents into governed product and problem backlog items. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":803,"slug":804,"title":805,"location":13,"raw_job_location_address_addressLocality":674,"raw_hiringOrganization_logo_url":13,"raw_description":806},62958,"psa-qa-lead-psa-prudential-services-asia-sdn-bhd-malaysia","PSA | QA Lead","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The QA Lead is responsible for driving an organisation‑wide transformation toward built‑in quality, automation-first development, and engineering excellence. This role leads the Quality & Engineering Excellence pillar and manages a pool of QA Automation Engineers who will be embedded across product squads. The individual ensures squads adopt modern quality engineering practices and significantly reduce reliance on manual testing. Job Responsibilities Quality Engineering Strategy Define and implement the enterprise-wide Quality Engineering strategy aligned with “Shift‑Left” and “Automation‑First” principles. Establish the “Golden Standard” for test automation, quality gates, and SDLC best practices across all squads. Drive the transformation from manual QA to automation-led quality engineering (<10% QA headcount of total engineering). Technical Leadership Build and maintain high-quality automation frameworks, test infrastructure, and reusable tooling used by all product squads. Coach and uplift engineering squads to achieve self-testing capability, reducing dependency on centralized testers. Introduce metrics (e.g., defect leakage, cycle time impacted by QA, automation coverage) to ensure continuous improvement. Operational Leadership Manage a pool of QA engineers who will be allocated to squads based on roadmap and complexity. Establish Quality Chapter governance—facilitate best practice sharing, standards alignment, and skill uplift. Partner with Product Engineering, Digital Engineering, Platform Engineering, and SRE teams to ensure quality is embedded end-to-end. People & Vendor Management Build talent pathways for automation engineers, including upskilling programs for manual QA transitioning to automation. Manage vendor partners for specialist testing (e.g., accessibility, performance, security) where needed. Implement workforce planning based on demand across squads. Qualifications & Experience 10+ years in software quality engineering with at least 5 years in a leadership role. Deep experience in test automation frameworks (e.g., Cypress, Playwright, Selenium), API testing and CI\u002FCD integration. Strong understanding of modern cloud-native engineering practices (microservices, DevOps, IaC). Proven experience elevating engineering maturity or leading quality transformation in a squad\u002Ftribe model. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":808,"slug":809,"title":810,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":811},62962,"sales-surveillance-officer-psa-prudential-services-asia-sdn-bhd-malaysia","Sales Surveillance Officer","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Description: Balanced Scorecard (BSC) Framework Administration the MAS Balanced Scorecard (BSC) framework. Assist to set the sales advisory standards and collaborate with internal & external stakeholders to support and raise the standards of sales advisory in the Company. Conducting checks required under the BSC framework, including documentation review of sales documents, client surveys and BSC validation of misconduct and mystery shopping cases. Meet the requirements of the regulatory Balanced Scorecard (BSC) Framework through the delivery of pre and post-transaction sales quality at organizational level. Replacement of Policy (ROP) Executing the end-to-end ROP appeal assessment Assessing ROP appeals and approver for their assessment. Managing agency distribution and clients’ call-backs. Mystery Shop Exercise Review Mystery Shop findings and classify infractions based on the materiality of findings Conduct trend analysis on MSE findings and implement appropriate measures \u002Factions. Review and Monitoring Perform review of customer call-backs to ensure call-backs conducted by agency leaders are carried out in accordance to the requirements. Recommend appropriate actions for findings observed in the call-backs. Monitor the completion of requirements (i.e. Joint Field Work, Coaching, training) by sales representatives. Engagement with the Agency Force Support Team Lead in conducting training to Agency Force to increase awareness and knowledge on BSC and MSE as well as improve the quality of sales documentation. This includes having continued support to handle agency force queries and driving initiatives to improve business quality. Others Undertake ad-hoc tasks, projects or reviews as directed by Lead, Monitoring and Reporting \u002FHead of Sales Surveillance. Who we are looking for: Competencies & Personal Traits Self-motivated and driven. Analytical and attentive to details. Basic understanding of the insurance industry and operations. Basic knowledge of regulations and industry guidelines applicable to the insurance\u002Ffinancial industry such as Insurance Act, Financial Advisers Act (FAA) and its subsidiary regulations, Monetary Authority of Singapore (MAS) regulations, Central Provident Fund (CPF) Board regulations, Life Insurance Association (LIA) guidelines. Working Experience: At least 3-5 years of experience in a compliance role in a financial institution or similar. Preferably with experience in dealing with Distribution functions. Professional Qualifications: Preferably with Insurance-related certifications (e.g. FLMI (LOMA), CMFAS Module 5, 9, 9A & Health Insurance). Education: Degree, preferably in Business, Insurance or Finance related fields. Language: Strong command of the English language. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":813,"slug":814,"title":815,"location":13,"raw_job_location_address_addressLocality":674,"raw_hiringOrganization_logo_url":13,"raw_description":816},62963,"senior-cloud-developer-infra-services-psa-prudential-services-asia-sdn-bhd-malaysia","Senior Cloud Developer, Infra Services","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The role requires strong experience in platform engineering across Azure and GCP with the ability to create scalable, secure, and reusable services. You will also use AI-assisted, spec-driven development approaches to accelerate delivery, improve quality, and help build infrastructure agentic workflows. Key Responsibilities Own cloud platform services end to end, from design and development through to deployment, operations, and continuous improvement Write high-quality, maintainable code and drive automation-first engineering using Django (Python), APIs, Infrastructure as Code, Agentic workflows, and cloud\u002Fweb services development Apply AI-assisted and spec-driven development methods to improve engineering productivity and service delivery Design and implement scalable, secure, and resilient cloud platform architectures and shared services Partner with engineering and business stakeholders to improve self-service capabilities, developer experience, and translation of business needs into technical solutions What We’re Looking For Strong hands-on experience in cloud platform engineering across Azure and GCP Proven ability to code and deliver production-grade platform services Expertise in Django, Infra as Code, Agentic workflows, Kubernetes, internal developer platforms, and cloud\u002Fweb services development Experience with AI-assisted, agentic, and spec-driven development approaches, including building infrastructure agentic workflows Strong stakeholder communication skills with the ability to translate business objectives into clear technical requirements Experience 5+ years in software\u002Fcloud engineering Experience building platforms or shared cloud services has context menu Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":818,"slug":819,"title":820,"location":13,"raw_job_location_address_addressLocality":715,"raw_hiringOrganization_logo_url":13,"raw_description":821},62964,"senior-executive-enterprise-business-operations-2-psa-prudential-services-asia-sdn-bhd-malaysia","Senior Executive, Enterprise Business Operations-2","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. To support the processing of New Business and Renewal portfolios through accurate, timely, and compliant policy administration. The role covers day to day operational processing, handling of shared and direct email enquiries, quality control, stakeholder support, and continuous improvement of operational processes. 1. Policy Administration & Operations Process New Business and Renewal policy administration activities accurately and within agreed turnaround times. Handle policy issuance, billing, endorsements, renewals, and related servicing requests in line with company standards and regulatory requirements. Manage more complex or non‑standard cases independently (Senior Executive), including exceptions and clarifications. Ensure all processing is properly documented and compliant with operational guidelines. 2. Email & Case Management Manage and respond to incoming emails from shared mailboxes and direct assignments relating to New Business and Renewal cases. Provide timely, clear, and professional responses to internal stakeholders, Financial Consultants, and business partners. Track, prioritise, and follow up on email requests to ensure service level commitments are met. Escalate urgent, complex, or high‑risk cases appropriately while maintaining ownership of follow‑through. 3. Quality Control & Compliance Perform quality checks on policy documents, contracts, billing, and correspondence to ensure accuracy and completeness. Identify and flag discrepancies, risks, or gaps early, and support timely resolution. Adhere to internal controls, audit requirements, and regulatory standards. Support internal and external audits by providing documentation and case clarification when required. 4. Process Improvement & System Support Identify recurring issues from daily processing or email enquiries and propose practical improvement ideas. Participate in process reviews, SOP updates, and continuous improvement initiatives. Support User Acceptance Testing (UAT) by executing test cases and validating outputs (Senior Executive may assist with defect tracking and analysis). Adapt to new systems, tools, and automation initiatives aimed at improving turnaround time and reducing manual work. 5. Stakeholder Communication & Team Support Liaise with internal stakeholders (e.g. New Business, Renewals, Product, Distribution, Operations, and Tech teams) on case matters. Provide clear status updates, requirements, and resolutions through email and system notes. Support team leads and managers by contributing to workload management and escalation handling. Share knowledge, best practices, and learnings to support consistent service delivery across the team. 6. Ad‑hoc & Business Support Participate in assigned projects, initiatives, or ad‑hoc tasks to support business needs and operational priorities. Who we are looking for: Competencies & Personal Traits Good understanding of policy administration processes and insurance fundamentals. Strong attention to detail with a commitment to accuracy and quality. Able to handle high email volumes while managing processing deadlines effectively. Comfortable working in a fast‑paced operational environment. Strong written and verbal communication skills, especially in managing email correspondence. Good problem‑solving skills with sound judgement on escalation. Positive, adaptable, and open to process and system changes. Working Experience 2–4 years’ experience in insurance or insurance‑related operations. Experience in Employee Benefits schemes is desirable. Knowledge of Group Insurance products (e.g. term life, hospital & surgical plans) is required. Proficient in MS Office applications. Education · Diploma or Degree Language · English Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":823,"slug":824,"title":825,"location":13,"raw_job_location_address_addressLocality":715,"raw_hiringOrganization_logo_url":13,"raw_description":821},62965,"senior-executive-enterprise-business-operations-1-psa-prudential-services-asia-sdn-bhd-malaysia","Senior Executive, Enterprise Business Operations-1",{"id":827,"slug":828,"title":829,"location":13,"raw_job_location_address_addressLocality":674,"raw_hiringOrganization_logo_url":13,"raw_description":830},62966,"reporting-amp-analytics-pm-business-dashboards-psa-prudential-services-asia-sdn-bhd-malaysia","Reporting & Analytics PM – Business Dashboards","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The role is responsible for leading the end-to-end delivery and governance of business dashboards across Local Business Units (LBUs) and Group stakeholders. The focus is on ensuring effective coordination across business, data, and technology teams to enable consistent, accurate, and timely reporting. The individual will oversee initiatives spanning data ingestion, transformation, validation, and visualisation, ensuring alignment of metric definitions and positioning dashboards as a single, trusted source of truth for business reporting. The role plays a key part in translating business requirements into technical execution, ensuring consistency in data standards, maintaining data integrity, and driving smooth delivery across multiple markets. Key Responsibilities: Lead the end-to-end execution of Business Metrics dashboard initiatives, from planning through to rollout across LBUs and Group teams Establish and manage project plans, timelines, milestones, and dependencies across all layers of the data lifecycle Act as the primary coordination hub between LBU business teams, Data & Engineering teams, Product Owners and Group stakeholders to drive alignment and delivery Drive clarity on ownership models, implementation approach (local vs central), and responsibilities across workstreams Oversee data pipeline implementation (LBU to Central UDP), ensuring schema consistency and standardisation across markets working closely with Data Engineering, Insights and LBU Tech teams Ensure data quality, completeness, and integrity through structured validation, reconciliation, and governance practices Coordinate requirements gathering and translate business needs into actionable deliverables for technical & data teams Facilitate solution design discussions to define optimal data ingestion approaches (e.g. APIs, batch pipelines) Manage UAT and Production release cycles, ensuring effective stakeholder coordination and issue resolution Drive UAT planning and validation with LBU and data teams to ensure readiness for dashboard consumption Proactively monitor risks, dependencies, and delivery challenges, taking timely corrective actions where needed Provide regular progress updates, executive briefings, and stakeholder communications on delivery status and risks Maintain comprehensive project artefacts including trackers, decisions, and governance documentation Identify opportunities to enhance data standardisation, dashboard usability, and delivery processes Ensure adherence to reporting governance frameworks, including standard metric definitions and single source of truth principles Job Requirements & Qualifications: Proven experience managing end-to-end data or analytics projects, ideally within dashboarding and reporting environments Strong understanding of the data lifecycle, including ingestion, transformation, validation, and reporting Experience with visualisation tools such as Power BI or Tableau; familiarity with analytics platforms (e.g. Mixpanel, Firebase) is an advantage. Working knowledge of data pipelines, APIs, and database systems (SQL \u002F NoSQL) Demonstrated experience working in cross-functional environments, spanning business, analytics, data and Tech engineering teams Ability to manage complex, multi-stakeholder initiatives with interdependencies and tight timelines Hands-on experience with project management tools such as JIRA, Confluence, or similar Strong analytical and problem-solving capability, with the ability to translate business requirements into structured execution plans Excellent communication skills, with the ability to engage both technical and non-technical stakeholders High attention to detail, with a strong emphasis on quality and accuracy of delivery Ability to operate effectively in ambiguous environments and drive clarity on scope, ownership, and execution Agile mindset with a strong focus on outcomes and delivery Strong stakeholder management, facilitation, and negotiation skills Ability to balance strategic priorities with immediate delivery needs Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":832,"slug":833,"title":834,"location":13,"raw_job_location_address_addressLocality":715,"raw_hiringOrganization_logo_url":13,"raw_description":835},62967,"senior-executive-operations-analytics-amp-controls-contract-psa-prudential-services-asia-sdn-bhd-malaysia","Senior Executive, Operations Analytics & Controls (Contract)","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Senior Executive, Operations Analytics & Controls is responsible for developing and maintaining operational standards, control frameworks and reporting solutions that enable consistent, compliant and insight-driven service delivery across VCC operations. This role combines controls governance with hands-on reporting and automation, including the design and implementation of reporting flows using Excel (VBA\u002FMacros), SharePoint and Power BI. The incumbent drives transparency, operational visibility and efficiency by ensuring data is structured, automated, traceable and translated into actionable insights. 1. Design and implement reporting flows across operations Data structuring and transformation using Excel Macro\u002FVBA and Power Tools Automated reporting pipelines integrating trackers with SharePoint repositories Development of Power BI dashboards for: SLA \u002F KPI tracking Operational performance monitoring Trend and exception reporting Establish standardized reporting frameworks, including: KPI definitions and data dictionaries Data validation and reconciliation controls Reporting cadence and governance Build and maintain automated trackers, control logs and datasets, reducing manual processing effort Ensure data integrity, traceability and auditability across reporting flows Collaborate with stakeholders to translate operational requirements into scalable reporting solutions Leverage AI-enabled tools (e.g. Copilot) to enhance reporting efficiency (data summarization, insight generation, documentation) 2. Operations Standards & Control Framework Document, maintain and update operational standards and controls across: Document SOP and manage version control Review and approval cycles SLAs and control definitions Coordinate with functional SMEs to ensure SOPs and work instructions are complete, accurate and audit-ready. Support periodic reviews to keep standards current and relevant. 3. Controls, Logs & Assurance Artefacts Maintain key operational control documentations such as: Risk registers Issue logs Change and access registers Incident and escalation logs Ensure traceability between risks, controls, actions and outcomes. Support audit, assurance and due diligence readiness through documentation completeness and evidence tracking. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":837,"slug":838,"title":839,"location":13,"raw_job_location_address_addressLocality":674,"raw_hiringOrganization_logo_url":13,"raw_description":840},62969,"senior-executive-itsm-psa-prudential-services-asia-sdn-bhd-malaysia","Senior Executive ITSM","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Purpose: Involve in projects related to regional IT Service Management system in line with company goals & objectives. Performs CI\u002FCD administrator role within Atlassian platform. Analyses process gaps and introduces process improvements within Atlassian. Coordinate CI\u002FCD related activities within the team to ensure timely closure of tickets assigned. Works independently to complete assigned tasks. Works closely with internal and external stakeholders to discuss system challenges and propose creative solutions. Builds and manages relationships between internal and external stakeholders. Job Responsibilities: Responsible for delivery of Atlassian related projects within the agreed KPIs. Execute and deliver tasks within the agreed timeframe, with minimum supervision. Ensure timely closure of all CI\u002FCD related tickets with minimum\u002Fzero escalations. Propose process improvements and automation ideas. Create and update technical documentations\u002Fknowledge base. Identify system issues, provide creative solutions and implement them in the system. Independently perform research to attain new technology knowledge. Perform other ad-hoc related duties as assigned by superior. Manage day to day operational activities independently. Job Requirements: A Bachelor’s Degree in Business Administration \u002F IT or equivalent. Knowledge in Cloud Computing, DevOps and Agile methodologies beside software development lifecycle related processes. Fluent in both speaking and writing English & Bahasa Malaysia. (Mandarin is an added advantage). Proven working experience in project management is an advantage. Solid organization skills including attention to details and multitasking skills. Willingness to learn and ability to adapt to changes is a must. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":842,"slug":843,"title":844,"location":13,"raw_job_location_address_addressLocality":674,"raw_hiringOrganization_logo_url":13,"raw_description":845},62970,"senior-manager-business-relationship-psa-prudential-services-asia-sdn-bhd-malaysia","Senior Manager - Business Relationship","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Summary (Overview of the job) Acts as a one-stop service point to represent Global Technology Operations on service level and support Understand business system requirements and develop optimal implementation approach to effectively deliver the necessary underlying infrastructure Produce monthly service level report and host related governance meeting as required by local management Manage and Resolve IT related issues and change requests Direct Infrastructure Leads and assign resources in delivering end to end services Key Responsibilities (List the duties or task performed critical to success) Manage complex relationships and the clashes of priorities and cultures that occur among diverse groups. Interact with business unit management teams, officers, and representatives to assist them in resources outsourced to GTO. Addresses issues with impact beyond own team based on knowledge of related disciplines Manage and oversight delivery by third party vendors Manages the specification, construction, and integration of deliverables from internal technical teams and external vendors to local business units Manages the implementation of the infrastructure scope to ensure that GTO Infrastructure meets delivery obligations (e.g. preparation of system aligning to regional security & infrastructure policy) Tracks the project to the agreed schedule and reports on progress and status Acts as the focal point and liaises between the business technology stakeholders and technical tower leads Manage Deliverable: - Conduct presentations that demonstrate the corporate service delivery management capabilities and implementation of best practice Implements short- and long-term information technology (IT) solutions that meet the needs of the organization Solicit client feedback on service delivery expectations and project performance. Develop a deep understanding of the customers business and strategic initiatives and use that information to derive the best service delivery practice to support them Minimum job requirement (minimum knowledge, skills and abilities that are required to perform the job) A degree in IT, Engineering or related area Excellent communication and interpersonal skills, fluent in both speaking and writing English. 8 - 12 years of solid IT working experience. At least 2 years of experience in managing a size of 5-10 IT managers \u002F technical resources Supporting Insurance systems would be an added advantage Ability to work under pressure and remain calm and cooperative Strong customer service orientation with the ability to work with and influence customers in a proactive and constructive manner 4 or more years of project management experience Experience in management of vendor relationships with a focus on deliverables management Understands the scope of the business components of projects and liaises with business staff responsible for those components Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":847,"slug":848,"title":849,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":850},62972,"senior-manager-model-risk-amp-validation-psa-prudential-services-asia-sdn-bhd-malaysia","Senior Manager, Model Risk & Validation","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Group-wide Risk and Compliance function The Group-wide Risk and Compliance function is a second line of defence oversight and control function which is responsible for overseeing the acceptance, ownership and management of financial and non-financial risks by the business units (“BU”). In addition adherence to the Group’s regulatory and internal compliance requirements are supported. The Group-wide Risk and Compliance function is led by the Group Chief Risk and Compliance Officer (“GCRCO”) in collaboration with the material subsidiary Chief Risk and Compliance Officers (“CRCO”) and local business unit (“LBU”) CRCO across the Group. The Group-wide Risk and Compliance function serves the business and the Group’s Board, Risk and Audit Committees by providing advice and insight to support effective oversight of the Group’s risks, compliance and security obligations. Model Risk and Model Validation COE The incumbent will join the Model Risk and Model Validation Center of Excellence team, which is tasked with the development and implementation of the Model Risk Policy, as well as providing independent assurance and validation of the accuracy and relevance of key models utilised across the Group. This team also independently validates the internal capital model components used for the Group Internal Economic Capital Assessment (GIECA), ensuring compliance with the Groupwide Supervision (GWS) framework of the Hong Kong Insurance Authority (HKIA), thereby enabling the Board to discharge its responsibilities effectively. Principal responsibilities: Actuarial model validation Assisting with model validation preparation which includes development of the terms of reference; the identification of scope and fact-finding activities. Executing the validation activities for critical models used for a variety of purposes, including valuation, capital reporting and new business pricing. Helping to develop findings, gaining senior stakeholders support and ensuring the timely delivery of the validation reports. Conducting ad-hoc analysis required by senior management to gain comfort with the model use for decision making. Reviewing critical model changes and associated validation reports. Carrying out any Deep Dive reviews related to critical models. Reporting Preparing model validation related papers for the Group Actuarial Technical Committee (“TAC”) and the Board\u002FGRC. Preparing reports on material model changes in relation to critical models to provide assurance to the relevant governance committees, the Board\u002FGRC. Producing the Group-wide model validation update report. Consolidating BU model validation reports into the Group validation report. Actuarial Model Validation Platform Developing replication templates for critical models Managing the model validation governance platform Supporting standardization agenda in terms of validation framework and process improvements Skills, knowledge and experience required: Part qualified actuary(at least 5 years experience) with relevant level of exposure and a life insurance or risk management background, including familiarity with current and emerging model platforms and risks that are relevant to the Group. Prior experience of actuarial model testing, development validation or audit is preferable. Understanding of the components of an insurance revenue accounts, balance sheet, the risks to which insurers are exposed and how they are modelled. Understanding of economic valuation techniques as well as capital calculations. Understanding of the key features of life insurance products and the types of risks associated with them. An international perspective on products and market characteristics would be an advantage. An analytical mind-set with strong statistical\u002Fproblem solving skills. Core competencies required: Highly motivated and able to work independently at times. A team player and flexible to adapt to a fluid environment. Ability to communicate with confidence to stakeholders, both at the Group and Business Unit levels. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":852,"slug":853,"title":854,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":855},62973,"senior-officer-officer-customer-contact-centre-cantonese-speaker-psa-prudential-services-asia-sdn-bhd-malaysia","Senior Officer \u002F Officer, Customer Contact Centre (Cantonese Speaker)","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Serve as Prudential’s frontline service professional, delivering best-in-class customer service through the hotline channel. Handle and resolve enquiries on life and health insurance products with professionalism, accuracy, and tactful communication skills. Role Summary Serve as Prudential’s frontline service professional, delivering best-in-class customer service through the hotline channel. Handle and resolve enquiries on life and health insurance products with professionalism, accuracy, and tactful communication skills. Major Responsibilities Provide and process information for providers, customers, and sales channels regarding doctor bookings, pre-authorization, and direct billing services, in line with company standards. Conduct follow-up calls and respond to enquiries or requests through email, live chat, letters, and sales channels. Handle special customer requests and feedback, conduct simple investigations, propose solutions, and update customers. Support company initiatives, including promoting self-service tools and completing ad hoc tasks. Attend team meetings and training to maintain updated knowledge for handling various enquiry types. Qualifications & Experience University graduate \u002F Diploma \u002F HKDSE \u002F HKALE \u002F HKCEE qualification. Minimum 5 years’ experience in a Customer Call Centre or Service Centre. Experience in insurance or financial services is an advantage. Strong telephone etiquette and adherence to service quality standards. Skills & Knowledge Good command of English and Cantonese Proficient in Microsoft Office. Positive, proactive, and customer-oriented mindset. Strong interpersonal and communication skills. Good analytical and problem-solving abilities. Able to manage stress and work independently. Adaptable and flexible with changes. Knowledge of pre-authorization assessment processes. Able to work 24\u002F7 rotating shift schedules, including overnight duty. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":857,"slug":858,"title":859,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":860},62974,"senior-manager-workforce-planning-business-intelligence-psa-prudential-services-asia-sdn-bhd-malaysia","Senior Manager, Workforce Planning Business Intelligence","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. This is a 12-month fixed term. Key Responsibilities Data Analysis, Monitoring & Visualization Develop and maintain standardized dashboards and visualisations (e.g., CHRO\u002FCFO executive packs, LBU scorecards, forecast accuracy trackers) that highlight enterprise-level patterns, cross-market dynamics, and key workforce metrics. Design analytical models and monitoring frameworks that validate planning assumptions, highlight supply gaps, and surface trends in productivity, attrition, cost, and location strategy. Define and manage thresholds, alert rules, and “Signal Library” logic (e.g., forecast variance, hiring surges, attrition hotspots) to trigger automated insights and deeper diagnostic analysis. Deliver cadence-based reporting frameworks (monthly, quarterly) and reusable templates aligned with planning cycles to enable timely, consistent visibility across markets. Insight Generation & Decision Support Build BI products and reusable insight modules that generate actionable views on workforce trends, performance metrics, and emerging risks to support strategic decision-making. Develop self-service analytical toolkits (e.g., scenario model kits, intervention effectiveness scorecards, segmentation dashboards) that enable stakeholders to run their own demand–supply and workforce-risk analyses. Configure and maintain productivity and cost-efficiency models, human capital risk segmentation dashboards, and other enterprise BI assets to support scenario and capacity planning. Create standard data stories, commentary structures, and narrative templates so that insights are communicated in a clear, consistent way across markets and leadership forums. Establish Insight-to-Action metrics to track how BI outputs are used and to measure the impact of workforce planning interventions over time. Develop benchmarking packs and comparative views using internal and external data, enabling markets to position their workforce outcomes against agreed benchmarks. Financial & Cost Integration Build BI components that help stakeholders understand cost levers (e.g., span of control, grade mix, location strategy) and embed these into reusable planning and reporting tools. Design simulation and scenario modules to assess the financial and productivity implications of organisational changes (e.g., hierarchy flattening, team consolidation, automation, vendor shifts). Develop analytics to test workforce scalability and agility under different stress scenarios (e.g., hiring pauses, rapid expansion) and embed these within planning tools for ongoing use. Tools & Process Optimization Enhance management reporting tools (e.g., Office Connect templates, adaptive planning dashboards) and other efficiency enablers to streamline and standardise planning processes across markets. Define, document, and institutionalise key workforce planning metrics, methodologies, and reporting standards that guide decision-making and support strategic actions across the enterprise. Enforce standardized methodologies, metric definitions, and reporting frameworks to ensure comparability, reliability, and governance of workforce analytics across markets and functions. ________________________________________ Job Requirements: Advanced proficiency in Power BI or Tableau, SQL, and either Python or R for modelling and automation. Hands-on experience with Workday Adaptive Planning (or similar planning and reporting platforms). Demonstrated capability in driver-based forecasting, scenario modeling, and structuring complex analytics into clear, executive-ready outputs. Excellent communication and stakeholder management skills, with the ability to collaborate effectively with senior leaders, HR, and Finance. Knowledge of workforce design, organisation effectiveness, and benchmarking methodologies. Familiarity with location strategy, clustering, and cost-optimisation levers is an advantage. Consulting background or COE experience in HR\u002FFinance, particularly in building scalable BI solutions and standards, is preferred. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":862,"slug":863,"title":864,"location":13,"raw_job_location_address_addressLocality":715,"raw_hiringOrganization_logo_url":13,"raw_description":865},62975,"senior-officer-major-claims-psa-prudential-services-asia-sdn-bhd-malaysia","Senior Officer, Major Claims","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Assess cases with main focus in major claims, assist in higher approval of claims exceeding assessors’ authority, provide enquiry support, take part in departmental projects and supervise subordinates in handling daily operations. Follow up on additional supporting documents to facilitate the decision on underwriting, compliance and premium financing after case submission Prepare and check decline \u002F after investigation letters Approve clean Claims (including cross checking benefit calculations, follow-up with CS, hotline, channels) Approve non clean Claims (including cross checking benefit calculations, follow-up with CS, hotline, channels) Conduct claims investigation Prepare tailored made letters (including decision and investigation letters) Handle ad hoc assignments from management Handle claims appeal case \u002F complaint cases related to claims Provide support to minor and pre-authorisation cases if needed Conduct training to internal staff and\u002For agents Handle enquiries and complaints from customers, agents (including telephone and emails where necessary) and internal staff Train up new joined staff to obtain claims authority Review escalated cases from junior staff Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":867,"slug":868,"title":869,"location":13,"raw_job_location_address_addressLocality":715,"raw_hiringOrganization_logo_url":13,"raw_description":870},62976,"senior-officer-pre-authorisation-and-minor-claims-psa-prudential-services-asia-sdn-bhd-malaysia","Senior Officer - Pre-Authorisation and Minor Claims","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. • Handle and assess minor and pre-authorization claims within delegated authority, ensuring compliance with SLAs, policy terms, and medical guidelines. • Participate in UAT script reviews and ad hoc projects. Handle minor or pre-authorization claims, issue GL within authority limit and refer larger claims to senior assessor for approval. Perform claims investigation where necessary. - perform checker role under the maker and checker framework. Handle enquiries and complaints from customers, agents (including telephone and emails where necessary) and internal staffs. Check and sign payment letters and prepare non-standard payment and decline letters where necessary. Follow up on additional supporting documents to facilitate claim resolution. Participate in projects where necessary. Provide support to pre-authorisation and major cases if needed. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":872,"slug":873,"title":874,"location":13,"raw_job_location_address_addressLocality":715,"raw_hiringOrganization_logo_url":13,"raw_description":875},62979,"talent-acquisition-specialist-12-months-contract-psa-prudential-services-asia-sdn-bhd-malaysia-2","Talent Acquisition Specialist (12-months contract)","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Responsible for supporting recruitment activities for assigned positions and providing support to Prudential Talent Acquisition member(s) on talent insights. Support interview scheduling process for communication logistics for both hiring teams and candidates – applicable for determined job levels. Informing unsuccessful candidates on the outcome. Support on basic phone-screening as and when needed – applicable for determined job levels. Support to collate candidates’s requested documents prior to interviews, follow up with shortlisted candidates on requested documents before salary offers\u002Fproposals. Supporting other ad hoc assignments such as internship, market intelligence, recruitment events, supporting other markets’ recruiting effort, to name a few. Responsible to drive the full-cycle recruitment for assigned divisions. Foster cross-collaboration and act as talent advisor to the business through talent insights, quality and timely sourcing to deliver Prudential-fit talents Support the development of creative sourcing approaches to build quality talent pools. Ensure exceptional business and candidates’ experience at every step. Maintain tracking and reporting of recruitment metrics into central tracker. Requirements: A degree in Human Resources, Business Administration or equivalent. At least 2 years in talent acquisition preferably from in-house environment. Experience utilizing Workday Applicant Tracking System is an added advantage. Good understanding of end-to-end recruitment lifecycle and diverse application of hiring channels. Excellent communication, collaboration and stakeholder management skills. Self-starter, positive-minded and good prioritization skills working in a fast-paced environment. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":877,"slug":878,"title":879,"location":13,"raw_job_location_address_addressLocality":715,"raw_hiringOrganization_logo_url":13,"raw_description":880},62981,"vcc-transition-executive-coordinator-psa-prudential-services-asia-sdn-bhd-malaysia","VCC Transition Executive \u002F Coordinator","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential, we believe that our people are our greatest asset. We are a forward-thinking organisation that values continuous learning, growth and innovation. As we expand, We are seeking an entry-level Transition Executive \u002F Coordinator to supports day-to-day business activities based in Kuala Lumpur Office. This role is responsible to assist with coordination, information gathering, and basic checks across teams. The ability to work with ambiguity and maneuvering between the different support functions will help this role succeed. The role works closely with Business Units, Finance, Procurement and internal support teams to help keep processes moving smoothly. Assist in collecting and consolidating information from Business Units and line manager Perform basic vendor verification and documentation checks, ensuring required details are accurate and complete, and working with relevant internal teams where needed Act as a central coordination point between Business Units, Finance, HR, and other enabling functions to ensure alignment Support HR-related operational matters, including coordination and administration of job requisitions and other people-related processes Track follow-ups, dependencies, and outstanding actions across multiple stakeholders Maintain trackers, lists, and provide regular status updates to stakeholders and leadership Support operational processes such as onboarding, system setup, and transition-related activities as guided Prepare basic summaries, notes, and updates for internal and leadership use Ensure information accuracy, completeness, and timely progression of activities Perform general coordination and administrative support tasks as required Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":882,"slug":883,"title":884,"location":13,"raw_job_location_address_addressLocality":674,"raw_hiringOrganization_logo_url":13,"raw_description":885},62985,"technical-manager-psa-prudential-services-asia-sdn-bhd-malaysia","Technical Manager","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The role is responsible for driving end-to-end technology delivery and project management within the Transformation Programme. The individual will work closely with the FFP Performance Management workstream, MI Product Owner, Solution Architect, Delivery Leads, business stakeholders and engineering teams to plan, coordinate and deliver technology solutions for the Finance function and long-term technology delivery roadmap. The role will provide technical expertise, delivery governance and hands-on guidance to the team, ensuring that project milestones, risks, dependencies, quality standards and implementation outcomes are effectively managed. The individual will be expected to understand Insurance Finance and Actuarial business requirements, translate them into executable delivery plans, and guide the team in implementing scalable, secure and sustainable data and reporting solutions aligned to architecture standards and business outcomes. Job Responsibilities Lead project planning, execution and delivery management for technology initiatives within the Performance Management workstream. Work closely with the MI Tech Product Owner, Solution Architect, business stakeholders, Delivery Leads and engineering teams to align scope, priorities, milestones and delivery outcomes. Translate business and technical requirements into clear delivery plans, sprint priorities, work packages and implementation activities for the team. Provide technical guidance to the delivery team across data engineering, integration, reporting, cloud platform delivery, DevOps and operational readiness. Manage project risks, issues, dependencies, resource coordination and delivery reporting, ensuring timely escalation and resolution where required. Oversee solution validation, testing coordination, implementation readiness and post-delivery support to ensure solutions meet business needs, architecture standards and SLAs. Qualifications Experience Level: Minimum 10+ years of relevant experience with proven track record in technology project delivery, technical team guidance and stakeholder management, preferably within Finance and insurance domains. Education Level: Bachelor’s degree (2:1 honor or higher) or equivalent level. Personal Attributes: Strong delivery leadership, stakeholder management, analytical thinking, effective communication, problem-solving ability and ability to guide teams through complex delivery challenges. Specific Skills: Expertise in technology delivery management, data platform implementation, project governance, technical coordination and delivery assurance. Certifications: Relevant certifications in project management, Agile delivery, cloud platforms, data engineering or related domains. Mandatory skills Strong technology delivery project management experience, including planning, execution tracking, dependency management, risk management and stakeholder reporting. Technical knowledge of cloud-based data platforms, data engineering, data integration and reporting solutions, preferably across MS Azure, Databricks and Power BI. Experience guiding delivery teams on DevOps, CI\u002FCD practices, testing, release management, operational readiness and implementation governance. Ability to provide technical oversight, challenge delivery risks, unblock issues and ensure alignment between architecture intent and implementation outcomes. Awareness of Insurance Finance and Actuarial data requirements, including data controls, reconciliation, reporting accuracy and business adoption considerations. Preferred skills Accreditation in MS Azure, Databricks, Power BI or equivalent data and cloud technology platforms. Project Management, Agile, Scrum Master or equivalent delivery management qualification. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":887,"slug":888,"title":889,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":890},62987,"senior-executive-uat-psa-prudential-services-asia-sdn-bhd-malaysia","Senior Executive, UAT","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. In this role, you will represent the Policy Service UAT Team. You will be responsible for preparing test plans, executing UAT cases, and signing off on UAT outputs related to the Policy Services functionalities on various platforms such as Customer, Sales, Workflow, and Policy Administration systems. You will report to the functional team manager within the Policy Services Team, ensuring timely UAT tasks delivery. Understand and analyze business processes and requirements for system change requests with clear understanding on cross-platform testing needs. Develop and execute test plans and test cases, with clear UAT entry criteria and exit criteria. Collaborate closely with the UAT manager to resolve UAT roadblocks and prioritize system defects fixes. Review and prepare test plans, suggesting test flow optimizations where possible. Document and sign off UAT results based on business requirements. Follow through on defect resolutions with IT and UAT test manager, ensuring all defects are resolved within the stipulated timeframe. Assist in preparing training materials and user guides; conduct necessary training for users. Support projects in addition to business-as-usual (BAU) UAT tasks, working closely with project leads and UAT manager to ensure UAT is completed on time and with quality. UAT testers must be certified in BAU transactions within Policy Services functions. They will be assigned to the BAU processing team to support transaction processing and gain insights into system usage and customer sentiments as part of ongoing learning. Insurance domain knowledge and UAT methodology in Policy Services are essential. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":892,"slug":893,"title":894,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":895},62988,"workforce-planning-partner-senior-manager-level-psa-prudential-services-asia-sdn-bhd-malaysia","Workforce Planning Partner (Senior Manager Level)","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Summary The Workforce Planning Partner supports the development and execution of workforce planning activities across Prudential's Local Business Units (LBUs). The role partners with LBU HR and workforce planning stakeholders to facilitate workforce planning cycles, provide workforce insights and recommendations, elevated workforce planning capabilities, support workforce-related decision making, and drive adoption of workforce planning practices. The role brings market-specific perspectives, workforce intelligence and planning recommendations to support workforce strategy development and workforce investment decisions. The role also supports the implementation of workforce planning frameworks, governance processes and planning methodologies across the regions. Principal Accountabilities Strategic Business Engagement & Workforce Advisory Partner with LBU HRBPs to understand business priorities, workforce challenges. Provide workforce planning advice based on business and market insights. Provide workforce insights and planning considerations to support workforce-related decision making. Contribute LBU-specific workforce perspectives, risks and opportunities to support group level workforce planning discussions. Build effective working relationships with HR and Finance stakeholders. Workforce Planning Facilitation & Governance Facilitate workforce planning cycles across LBUs and support alignment with group planning requirements. Guide HR stakeholders through workforce planning methodologies, planning assumptions and governance processes. Consolidate and analyse workforce plans across markets, ensuring consistency and quality of workforce planning outputs. Support workforce demand and supply planning discussions, identifying workforce risks. Facilitate workforce scenario planning exercises to assess workforce implications of changing business priorities. Workforce Costing & Financial Planning Integration Partner with LBU HR and Finance teams to support workforce cost planning, headcount planning and workforce investment decisions. Support workforce forecasting and modelling activities through workforce-related data and analysis. Collaborate with Finance partners to align workforce plans with financial budgeting, forecasting and strategic planning. Support business education on workforce cost levers (e.g., span of control, role\u002Fgrade mix, location strategy, clustering). Workforce Planning Capability & Adoption Drive adoption of workforce planning frameworks, tools and methodologies across. Build workforce planning capability within HR teams through coaching, facilitation and knowledge-sharing activities. Conduct workforce planning workshops and capability-building sessions for HR stakeholders. Promote consistent workforce planning standards and good practices across markets. Gather stakeholder feedback and identify opportunities to improve workforce planning processes and user experience. Act as a subject matter resource for workforce planning-related queries and support requests. Workforce Analytics, Insights & Reporting Analyse workforce and organisational data to identify trends, workforce risks and capability implications where applicable. Generate data-driven workforce insights and recommendations to support workforce planning discussions. Translate workforce analysis into actionable recommendations for workforce planning and organisational decision making. Identify emerging workforce trends across markets. Support workforce planning governance reviews through analytics, reporting and workforce intelligence. Requirements: Knowledge & Experience Degree in Human Resources or equivalent. Background in workforce planning, organisational effectiveness, talent management, HR consulting, HRBP, people analytics, or related fields. Track record of partnering with senior HR stakeholders on strategic planning. Proficiency in working with workforce, organisational, and analytics data. Exposure to workforce, budget, or organisational planning processes. Multi-market, multi-country, or multi-business unit exposure preferred. Skills & Capabilities Workforce planning and analytics capability. Business acumen to connect workforce implications with organisational priorities. Ability to translate workforce data into actionable insights. Stakeholder management and relationship-building skills. Facilitation and influencing skills. Ability to manage multiple stakeholders and competing priorities. Clear communication and presentation skills. Analytical thinking and problem-solving skills. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":897,"slug":898,"title":899,"location":13,"raw_job_location_address_addressLocality":696,"raw_hiringOrganization_logo_url":13,"raw_description":900},62991,"senior-executive-new-business-administration-1-psa-prudential-services-asia-sdn-bhd-malaysia","Senior Executive, New Business Administration-1","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. In this role, you will process new insurance proposals according to the set guidelines and stipulated rules & regulations. As part of this dynamic role, you will work closely with internal and external stakeholders to deliver works in accordance to the set service standard and quality. The role needs to support New Business processes and BAU enhancements. Job Description: To process new insurance proposals according to the set guidelines and stipulated rules & regulations and deliver in accordance to the set service standard and quality. Provide support and services to Financial Consultants on new business matters. Handle appeals and cases escalated from complaints Identify areas in application process whereby there are opportunities for improving efficiency and customer centricity. Involve in day-to-day execution of new business submission including end-to-end processing. This includes proposal approval, issuance, NTU, CFI, etc. Actively seek continuous improvements in own area of expertsise to continue to be relevant to the business Who we are looking for: Competencies & Personal Traits • Knowledge of insurance laws & regulations • Good understanding of insurance products • Customer-oriented, with good interpersonal and communication skills • Confident in problem solving and decision making • Proficiency in MS Office • Ability to communicate ideas, concept thoughts, information and instruction clearly • Good process and business understanding of all the sections within New Business. Working Experience • Prior experience in the insurance industry is required • Prior experience in New Business Admin will be an added advantage Professional Qualifications & Education • Diploma or degree in any discipline • Proficiency in MS Office Language • English Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":902,"slug":903,"title":904,"location":13,"raw_job_location_address_addressLocality":715,"raw_hiringOrganization_logo_url":13,"raw_description":905},62992,"executive-policy-servicing-psa-prudential-services-asia-sdn-bhd-malaysia","Executive, Policy Servicing","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. In this role, you will be working on the processing of Policy Service requests from customers on a day-to-day basis. You will report to a Team Lead within the Policy Services team and ensure requests received are processed accurately within the service level agreement Customer data management function comprises: Updating of customer address\u002Fundelivered mail for non HNW Updating of customer particulars\u002Fcontact details for non HNW Nomination of Beneficiary Updating of customer consent Updating of correspondence delivery option Day to day responsibilities: 1) Process customer requests under the customer data management function for traditional life, ILP and term policies in accordance to guidelines, service standards and quality: 2) Ensure that escalation cases are flagged out and work with the team leader towards resolution within the service level agreement. Key Metrics Certification status of transactions trained Productivity Error rate Attendance Timely escalation on complaints received\u002Ferror discovered Service Level Agreements of cases assigned Who we are looking for: Experience Degree holder with at least 1-2 years working experience in Life insurance policy servicing, working in the customer data management function. Knowledge on Life, ILP and term insurance plans will be added advantage. Competencies & Personal Traits Keen learner and able to work independently Customer-oriented, with good interpersonal and communication skills Meticulous, able to process requests with accuracy and meet service standards Problem solving skills Hardworking, meticulous and dedicated team player. Willing to work long hours and weekends (if required) to support peak period. Good team player with keen eye to details and ability to work under pressure. High level of integrity, take accountability of work and good attitude. Proficient in MS Office. Education Degree holder Language English Please note: The job description outlined above are not exhaustive and are accurate as of the date of posting. They are subject to change based on the evolving business needs and organizational priorities. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":907,"slug":908,"title":53,"location":13,"raw_job_location_address_addressLocality":696,"raw_hiringOrganization_logo_url":13,"raw_description":737},62993,"executive-contact-centre-psa-prudential-services-asia-sdn-bhd-malaysia-8",{"id":910,"slug":911,"title":53,"location":13,"raw_job_location_address_addressLocality":696,"raw_hiringOrganization_logo_url":13,"raw_description":697},62996,"executive-contact-centre-psa-prudential-services-asia-sdn-bhd-malaysia-9",{"id":913,"slug":914,"title":53,"location":13,"raw_job_location_address_addressLocality":696,"raw_hiringOrganization_logo_url":13,"raw_description":915},63048,"executive-contact-centre-psa-prudential-services-asia-sdn-bhd-malaysia-10","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. ROLE PURPOSE The incumbent is responsible to provide an efficient and a high quality telephone servicing facility to customers (agents and policyholders) by meeting and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team:  Financial – Ensure the team achieves Service Level Agreements (SLA) and maintain cost effective management.  Customer – Plan and organize Contact Center (CC) activities to meet and exceed customer standards and expectations.  Operational Performance – To satisfy our customers and shareholders, to excel in business process.  People – To achieve our goals and contribute to organization learning and innovation process. ORGANIZATION CONTEXT The complexity of the insurance business requires the incumbent to acquire a thorough knowledge of the different insurance products (and their functionalities\u002Ftechnicalities) and operational process to ensure customers’ enquiries are resolved in accordance with agreed Service Level (SL). The incumbent also required to work closely with the CC Management team and other operations departments in delivering excellent service quality to customers. KEY ACCOUNTABILITIES AND RESPONSIBILITIES Key accountabilities are the areas in which the incumbent is expected to produce results on a continuing basis and should include the action that is taken and the area the action impacts on. As listed below are the key accountabilities for a Customer Service Representative (CSR):  Average Handling Time (AHT)  Attendance  Punctuality  Customer Satisfaction Survey  Call Quality  Test\u002FAssessment  SL  Calls Abandon The essential duties and responsibilities for the incumbent are as per below: 1. Respond to incoming telephone calls, identify, meet, and exceed caller’s expectations in a timely manner. Provide an excellent customer service experience consistently and giving the accurate response in accordance with agreed service standards. a. CC KPIs (SL, abandon rate, handling time and schedule adherence). b. To provide excellent customer service experience to the customers consistently. c. To achieve individual and team KPIs. 2. Promptly and accurately complete all related administrative activities, in accordance with relevant service standards and to the customers’ satisfaction. a. Timeliness in completing all administrative activities that is within the SLA. b. To achieve good ratings of customer satisfaction survey as a team. c. Follow call resolution procedures. 3. Must be able to manage customer’s expectations and displayed ownership of customer’s request. a. Creation of service tickets within the same day. b. 100% usage of Customer Relationship Management (CRM) system to escalate cases. c. Ensure only genuine escalation to relevant department. d. Advice customer of the solution offered and expected resolution time as per SLA. e. Take ownership of his\u002Fher case until complete resolution is achieved by follow up and follow through to ensure customer needs and expectations are met. f. Works as a team, building rapport and trust, to ensure customer service is not hampered. 4. Liaise with appropriate departments in the organization to resolve issues brought up by customers. a. Ensure service tickets are created and assigned to the appropriate departments for further action. b. Provide sufficient and accurate information in the system to ensure processing efficiency. c. Ensure consistency in proper cases and\u002For callbacks logging practices. 5. Keep up to date on new or enhanced products\u002Fservices in order to maintain a high level of quality service to customers. a. Attend trainings, briefings, workshops, seminars, and focus group discussions as required. b. Take initiative to ensure knowledge of products and services offered by Prudential and its policies and guidelines is up to date. c. To provide up-to-date and accurate information to customers. 6. Undertake outbound calls to deliver excellent customer response whenever required. a. Make outbound calls for follow-ups, callbacks, or proactive customer engagement as assigned b. Ensure timeliness and accuracy in addressing customer enquiries during outbound interactions. c. Maintain professionalism and service quality during outbound calls to meet customer expectations and KPIs. 7. Adhere and prepare any statistical information required by the Management in relation to Call Logging activities. a. Timely and accurate submission of call statistics report. b. Comply with company and regulatory policies. 8. Support Team Leaders, Associate Managers and Manager to continuously review processes, identify and resolve service gaps through constructive feedback, and implement process improvements where appropriate. a. Timely implementation of actions required. b. To participate in team meetings and discussions organized by Team Leaders. c. Provide constructive feedback and recommend alternatives whenever required. d. Take initiative to be aware of performance delivered by self, department and the company. 9. Support Team Leader whenever required for operation. a. Ad-hoc bases, required to support as floor support by liaising with appropriate departments in the organization to resolve issues brought up by CSRs or customers. b. Handle outstanding cases and escalations within Service Level c. Assist on administrative related task. d. Provide floor support assistance by guiding the CSRs. e. Demonstrate the capability of supporting CSRs for technical or difficult case or enquiries. f. Assisting in manager’s tasks in his\u002Fher absence. g. Walk the floor to assist in CSRs enquiries. h. Handle call\u002Freferral escalations from CSRs. i. Handle calls and make callbacks if necessary. Escalate calls to the consult line if necessary. j. Attend and organize product briefings\u002Ftrainings. 10. Cultivate learning and service-oriented culture amongst staff and department. 11. Undertake any other works and duties allocated by management as and when required. a. Ad-hoc duties assigned. QUALIFICATION AND EXPERIENCE Listed below are the qualifications and experiences expected from the incumbent:  Basic Diploma\u002FDegree and\u002For professional life insurance qualification eg. ACII, AMII, AAII, FLMI.  Preferably 1-2 years of working experience in the insurance industry or CC environment.  English and\u002For Mandarin.  Minimum typing speed of 20 words per minute. KNOWLEDGE, SKILLS AND ABILITIES Listed below are the knowledge, skills and abilities expected from the incumbent:  Clarity in speech, patient, good listening and situation handling skills.  Ability to navigate for information and knowledge on knowledge base.  Ability to define problem, collects data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of issue related instructions diagram or related form and deal with several abstract and concrete variables.  Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations; Ability to track individual and group agent performance metrics and quality measurements.  Ability to prioritize tasks and allocate the required hours to accomplish expected duties; Ability to stay focused during delivery of classroom training, so as to achieve optimal results.  Ability to work in a dynamic team environment.  Ability to understand and work within a structured, process oriented environment. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":917,"slug":918,"title":919,"location":13,"raw_job_location_address_addressLocality":674,"raw_hiringOrganization_logo_url":13,"raw_description":920},62955,"manager-threat-amp-vulnerability-management-psa-prudential-services-asia-sdn-bhd-malaysia","Manager, Threat & Vulnerability Management","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Role and Responsibilities Identify security risks, threats and vulnerabilities of Cloud and On-Prem infrastructure, network, system, applications and related components To work with Security Metrics team to ensure Vulnerability Management and Compliance reporting is accurate with minimal false positives To provide timely and actionable threat insights to relevant teams to drive rapid remediation or control reassurance actions against the latest emerging threats. To develop and maintain related procedures and processes documentation To work closely with Regional Business teams to drive remediation activities and ensure risk mitigation, work closely with the patching team to drive remediation of vulnerabilities to meet the required SLAs Qualifications 5 years technical experience in Vulnerability Management including and not limited to asset management, vulnerability tools such as Qualys, tenable with focus on security baseline development and compliance. Experience with common cybersecurity frameworks and standards such as NIST, ISO\u002FIEC 27001, and CIS Controls. Experience in administration of baseline configuration scanning tools (Qualys, Nessus) Programming skills i.e. python. IT Security Operations Management experience would be an advantage Degree in Computer Science, Information Technology or Information Systems Security certifications CompTIA Security+, CEH, CISSP, CISM, CISA..etc would be added value. Mandatory skills Define, implement and manage security baseline configurations Experience in Vulnerability Management tools - Minimum 2 years of hands-on experience and knowledge on VM tools such as QualysGuard, Nessus Knowledge security vulnerabilities and security baseline configuration. Basic programming and knowledge such as python, API, macros in excel… etc. Knowing any of the above or additional scripting languages would be considered as added value. PowerBI fundamentals, basic DAX (Data Analysis Expressions), data connectivity, excel proficiency. Mandatory Language Skill: Good written and spoken communication in English Attitude: Problem-solving mindset with intellectual curiosity, critical thinking and proactive solutions. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":922,"slug":923,"title":924,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":925},76743,"executive-accounts-payable-prudential-services-asia-sdn-bhd-malaysia","Executive, Accounts Payable","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. This position shall support the Accounts Payable daily operations by ensuring accurate and timely processing of financial transactions related to Accounts Payable on a daily basis, following and complying to the applicable internal company policies, guidelines and standard operating procedures. 1. Invoices processing Receive and review vendor invoices through the Coupa ERP system, ensuring accuracy, validity and completeness. Validate invoices against purchase orders and promptly following up with Requesters on any discrepancies or mismatches. Ensure expenses are correctly and accurately recorded in the general ledger while ensuring compliance with the established internal company policies, guidelines and standard operating procedures. Address vendor and stakeholder inquiries in a timely and professional manner. Investigate and resolve invoice discrepancies efficiently and timely. 2. Payment processing Verify the accuracy and integrity of vendor payment information. Process payments and ensuring strict compliance with the applicable tax regulations and legal requirements. Ensure all payment are correctly and accurately recorded in the general ledger while adhering to the established internal company policies, guidelines and standard operating procedures. Respond promptly to vendor and stakeholder inquiries and provide clear and effective communication. 3. Staff reimbursement\u002Fclaims Ensure staff submits claims in accordance with internal company policies, guidelines and standard operating procedures. Independently process and review staff reimbursement\u002Fclaims while ensuring the staff comply with the internal company policies, guidelines and standard operating procedures. Maintain close communicate and follow up with staffs to ensure timely closure of staff claims. 4. Reporting and documentation Support the preparation of accounts payable and staff reimbursement\u002Fclaims outstanding and ageing report regularly and in a timely manner to support financial monitoring and decision-making. Support the preparation of other applicable financial reports as and when required by the Management. Support the collaboration with internal and external auditors to facilitate the audit review of the Company. Assist the financial month-end closing, related to accounts payable. 5. Vendor Management Support vendor master data maintenance activities in the accounting and procurement systems, including vendor creation, update, and deactivation requests, ensuring completeness and accuracy of supporting documentation. Review and validate vendor onboarding and change requests in accordance with company policies, procedures, and approval requirements. Liaise with internal stakeholders and external vendors to obtain required documentation and information for vendor setup and maintenance. 6. Others Support on any ad hoc and administrative tasks as and when required by the Management. Minimum Job Requirement Qualification 1. Bachelor or Degree in finance, accounting, or a related field. 2. Internationally recognized accounting qualification (ACCA, CPA, ICAEW, etc.) or working towards designation will be an added advantage. Relevant Experience 1 to 3 years’ experience in related field Other Requirements 1. Good command of English. 2. Good interpersonal and communication skills. 3. Independent, organized and possess good work ethics with a positive attitude. 4. Flexible and able to adapt in a dynamic environment. 5. Attention to details, meticulous and diligent. 6. Efficient and able to work under pressure. 7. Responsible and willing to learn. Special Business Knowledge and Skills 1. Computer literate and proficient in Microsoft Office applications. 2. Strong mathematical skills. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":927,"slug":928,"title":929,"location":13,"raw_job_location_address_addressLocality":715,"raw_hiringOrganization_logo_url":13,"raw_description":930},76744,"manager-talent-acquisition-prudential-services-asia-sdn-bhd-malaysia","Manager, Talent Acquisition","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. We are seeking a self-motivated and highly skilled Manager, Talent Acquisition to support hiring across key functions. This is an individual contributor role and hands-on role requiring end-to-end recruitment expertise, from sourcing to placement. The recruiter will work closely with the business leaders and hiring managers to attract top talent. This is a 12-months direct-contract arrangement. Responsibilities: - To support the designing and implementation of recruiting strategy including and not limited to: - Support the execution of the overall recruiting strategy aligned with the business growth blueprint. - Identify hiring needs and collaborate with hiring managers to proactively plan for future talent acquisition with relevant pipelines. - Screen resumes based on specialized skills: - Evaluate resumes to match qualifications with job requirements. - Focus on technical expertise, certifications, and relevant experience and ensuring right culture-fit. - Conduct interviews using various methods: - Perform pre-screening calls to assess applicants’ abilities. - Conduct structured interviews, technical assessments, and behavioral questions. - Collaborate with hiring manager and business leaders: - Understand hiring needs and providing effective recruiting support. - Align recruitment efforts with organizational goals and technology strategy. - Build and maintain networks of qualified candidates for future openings. - Provide exceptional candidate experience throughout the recruiting process. - Stay aligned to industry trends and best practices in sourcing and recruitment. - To act as a trusted advisor to the business providing market insights and recommendations to influence hiring strategies. - To support in ad hoc initiatives or projects including and not limited to process improvement, talent mapping, technology community connects, and employer branding. Requirements: - A degree in Human Resources or equivalent. - At least 8 years in talent acquisition, preferably with a mix of agency and in-house. This is an individual contributor role. - Proven and strong understanding of end-to-end recruitment lifecycle and hiring channels effectiveness and usages. - Excellent communication, collaboration and stakeholder management skills. - Data-driven with an eye for details and yet driving simplification. - Self-starter, positive-minded and good prioritization skills working in a fast-paced environment. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":932,"slug":933,"title":934,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":935},76746,"manager-record-to-report-prudential-services-asia-sdn-bhd-malaysia","Manager, Record to Report","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. This position manages a broad range of finance functions, including general accounting, staff cost accounting, fixed asset and lease management, local reporting and group reporting following and complying to the applicable internal company policies, guidelines, standard operating procedures, as well as regulatory and Group reporting requirements. Responsibilities include ensuring timely and accurate financial transactions, preparing month-end schedules and reconciliations, and delivering regulatory and tax filings. This position also supports audits, collaborates with internal and external stakeholders, and contributes to special projects and continuous process improvements. Key Roles & Responsibilities: 1. Hands-on accounting for staff related costs (e.g. salary, bonus, share awards and employee claims) and liaising with Human Resources on queries pertaining to staff related costs. 2. Timely and accurate accounting of fixed assets and leases. Ensure that supporting schedules are submitted within the communicated timelines, and stock take duly signed off by procuring departments. 3. Prepare and\u002For review month end accrual journals as well as GL reconciliations and follows up with relevant departments on long outstanding balances 4. Responsible for the monthly variance analysis to provide greater visibility into financial performance trends. 5. Deliver monthly financial close and reporting as well as Group reporting, statutory and regulatory reporting (including indirect tax, corporate tax and various local regulatory reporting). 6. Responsible for audit for the various countries (e.g. Singapore, Hong Kong, Luxembourg, UK and US) 7. Prepare analytics, predictive scenarios and commentaries for financials in a timely manner, enhance Finance data quality and accuracy. 8. Support the standard operating procedures documentation as and when required. 9. Encourage knowledge sharing, standardise best practices, and mentor the team to support professional growth and technical accounting proficiency. 10. Perform any ad hoc and administrative tasks as and when required by the Management. Minimum Job Requirement Qualification: 1. Bachelor or Degree in finance, accounting, or a related field. 2. Internationally recognized accounting qualification (ACCA, CPA, CA, ICAEW, etc.) or working towards designation will be an added advantage. Relevant Experience: 1. At least 7 years of relevant working experience, preferably with supervisory, review, or team lead responsibilities. 2. Prior experience from Big 4 audit firm and \u002For financial services industry especially Fund Management would be preferred. Other Requirements: 1. Able to multi-task and work under tight timelines. 2. Meticulous, hands-on attitude, self-motivated, independent, mature and confident individual with high degree of initiatives and resourcefulness. 3. Good verbal and written communication skills. 4. Strong analytical and problem-solving skills. 5. Strong team player who is willing to support team members beyond own scopes of work. Special Business Knowledge and Skills 1. Proficient in Microsoft Office with excellent MS Excel skills 2. Knowledge of Oracle, Coupa and\u002For OneStream will be an added advantage. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":937,"slug":938,"title":939,"location":13,"raw_job_location_address_addressLocality":674,"raw_hiringOrganization_logo_url":13,"raw_description":940},76747,"quality-performance-operations-prudential-services-asia-sdn-bhd-malaysia","Quality & Performance Operations","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Responsibilities Customer Relationship and Stakeholder Management: Maintaining positive relationships with business by Initiating important partnerships with internal and external stakeholders. Process Improvement: Ensuring that systems, procedures, and methodologies are in place with relevant controls. Risk Assessment: Conduct risk assessments on digital projects, existing systems, and third parties to identify potential risks and recommend action plans to mitigate them. Compliance Review: Ensure compliance with established policies and applicable regulations by conducting compliance reviews on control effectiveness. Policy Development: Assist in developing policies, standards, and guidelines to ensure the safety of IT assets in adherence to business needs, industrial best practices, and regulatory requirements. Governance Support: Support the Head of Technology Operations to ensure effective technology risk oversight and governance. Regulatory Support: Assist the technology teams in their interactions with regulators, including inspections, surveys, and consultation papers. Third Party Risk Management – Ensure Third Party Risk Management in line with policies and conduct Due Diligences on 3rd party vendors. Attestation \u002F Assurance – Conduct thematic reviews of Technology Operations Processes, identify lapses and implement controls together with the Tower Leads Audits – Managing internal and external Audits touching Global Technology Operations and ensure alignment on Process \u002F artefacts and potential observations. Qualifications Education: A relevant degree (Bachelor’s or Master’s) in Computer Science, Business, Information Technology, Engineering, or related fields with a minimum of 10 years’ experience in Technology Risk \u002F IT Operations. Certifications: CISA \u002F CISSP \u002F CRISC \u002F CISM Technology Governance, Risk Management, IT Operations Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":942,"slug":943,"title":944,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":945},76748,"senior-manager-investment-fpa-prudential-services-asia-sdn-bhd-malaysia","Senior Manager, Investment FP&A","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Organisation Profile: Prudential plc is an Asia-led portfolio of businesses focused on structural growth markets. The business helps individuals to de-risk their lives and deal with their biggest financial concerns through life and health insurance, and retirement and asset management solutions. Prudential plc has 20 million customers and is listed on stock exchanges in London, Hong Kong, Singapore, and New York. Prudential was founded in London in 1848 on the principles of integrity, security and prudence and we still adhere to those principles today. Job Scope: We are seeking an experienced and dynamic Senior Manager – Investment FP&A to lead the continual development of Investment data, process, FP&A and Reporting to support the management of investments. This role will play a critical role in shaping our cost management capability, driving standardisation and efficiency across the entire group. This position requires a strong process improvement mindset. 1. Investment process management and improvements: Support key reporting cycles including North Star (NS) actuals, Forecast (FYFC), Business Plan, ACR, and recharges, ensuring data consistency and alignment across all reporting outputs. o Work with Local Business Units (LBUs), Central Pillars & Enablers and technology to appropriately capture and report investment spend across the Group o Work with the Investment governance and procurement teams to integrate the approval pipeline into reporting and assist in building a credible forecast. o Continue to evolve process improvements in collaboration with the Group Transformation Office and Data & Analytics process teams Act as a key contact point for North Star recharge matters across multiple business units, including Agency, Health, Customer, Wealth & Product (CWP), and Partnership. Support Pillars in the development of Business Cases using the Cost, Benefit, Recharge Toolkit Continue to enhance analytics and reporting capabilities across procurement information and Consulting spend with a link to North Star initiatives 2. Reporting Continue to evolve Investment FP&A reporting capabilities to drive effective decision making. Provide support for any month end activities such as cost review Provide support for monthly FP&A reporting for Regional CEO and Pillar representatives Core Competences Required: Collaboration and Relationship Management: Ability to work across functions and build strong partnerships. Analytical Skills: Proficiency in financial analysis, cost management, performance evaluation and reporting. Change Management: Adaptability and driving transformation. Ability to continually improve processes. Influencing: Ability to explain key messages clearly and concisely and provide actionable advice. Education and Experience: Experience: A minimum of 5 years of experience in finance or cost management post qualification Education: Bachelor’s degree in Finance, Accounting, or a related field. Professional accounting qualification (e.g., CA, CPA, ACCA). Skills: Strong analytical and strategic thinking abilities. Strong communication and influencing skills Ability to partner closely with the Pillar and Enabler Investment leads, LBU finance teams, and central entity accountants to drive Investment cost management Preferred knowledge of Alteryx and PowerBI Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":947,"slug":948,"title":949,"location":13,"raw_job_location_address_addressLocality":674,"raw_hiringOrganization_logo_url":13,"raw_description":950},62927,"ahcs-amp-gl-data-amp-integration-engineer-psa-prudential-services-asia-sdn-bhd-malaysia","AHCS & GL – Data & Integration Engineer","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The AHCS & GL – Data & Integration Engineer is responsible in co-creating the technical design and work closely with the Finance GTP Accounting lead in the E2E implementation of the integration platform supporting insurance\u002Freinsurance feeds, investment feeds and IFRS 17\u002FConsolidation platform from source systems to Oracle Fusion Financials ERP (inclusive of AHCS) and outbound from Oracle Fusion Financials ERP to IFRS 17 platform. This role collaborates closely with cross-geo teams (insurance and non-insurance entities), cross-functional teams (& other FFP workstreams) and cross-systems teams (source & consuming systems teams from both local business entities and group office) to ensure the integrity, security, and performance of Prudential’s E2E closing throughout the system lifecycle. Job Responsibilities Co-create the technical design on integration platform \u002F patterns & Support build team, with Finance GTP Accounting Lead to: Ensure compliance of the data architecture with relevant financial regulations, accounting standards, and data privacy requirements Design and implement data security controls, such as data encryption, access controls, and audit trails, across the Oracle Fusion Financials ERP ecosystem Collaborate with Security and Compliance teams to ensure adherence to industry standards and regulatory requirements across SEA for insurance industry. Support E2E QA (with focus on SIT & NFT), Data Migration and Integration, Oracle Quarterly Release Upgrade Support in definition of test plan, migration plan and execute data migration activities from legacy systems to Oracle Fusion Financials ERP Help in design and implement test cases, data migration strategies, considering data mapping, data transformations, and data validation requirements. Collaborate with the integration specialists to ensure seamless data flow and integration between Oracle Fusion Financials modules and other enterprise systems. Develop and maintain data integration specifications and documentation Provide functional and technical support around the Oracle quarterly release upgrade. Job Qualifications Bachelor's or Master's degree in Computer Science, Information Technology, or a related field 7+ years of experience in designing and implementing data architectures for complex financial systems, preferably in the Oracle ecosystem 2-3 full cycle implementation of Oracle Fusion Financials ERP, including AHCS. Experience with data migration, data quality management, and data governance frameworks Excellent problem-solving and analytical skills Strong communication and leadership abilities Ability to work collaboratively in a fast-paced, multi-stakeholder environment Willing to travel as the project may require Strong expertise in Oracle Fusion Financials ERP modules including AHCS and their underlying data structures Experience with data architecture, data engineering and integration patterns in Financial Services (with Insurance as preferred). Familiarity with financial accounting concepts and processes (ideally with IFRS 17 exposure) Technology delivery project management experience, especially legacy systems migration Experience with DevOps, CI\u002FCD practices, master data management and data governance In-depth knowledge of Oracle Financials data structure and data integration techniques Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":952,"slug":953,"title":954,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":955},62929,"assistant-manager-sustainability-psa-prudential-services-asia-sdn-bhd-malaysia","Assistant Manager, Sustainability","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Sustainability Manager will support the implementation of Prudential’s sustainability strategy across local business units (LBUs), working closely with the Senior Manager, Business Development to coordinate on-the-ground initiatives. This role will focus on driving sustainability integration, stakeholder engagement, and project delivery, while ensuring alignment with Prudential’s global sustainability goals. Key Responsibilities Project Management & Delivery Coordinate and track Group-wide sustainability initiatives to ensure alignment with strategic priorities Conduct research and analysis to support decision-making and generate actionable insights Contribute to transformation efforts by gathering data and supporting initiative design and delivery LBU & Function Engagement Partner with LBUs to assess sustainability maturity, extract insights, and support local strategy execution Monitor LBU progress and prepare updates for internal reporting Support communication of sustainability strategy across markets and functions through presentations preparation and coordination Assist LBUs with local implementation, including developing training materials, guidelines, and hosting virtual clinics Contribute to embedding sustainability into annual business processes such as 3 year business plan Employee Engagement & Communication Collaborate with Corporate Affairs and internal teams to develop sustainability communications for platforms like Viva Engage and 1-Pru Create engaging content tailored to different internal audiences Support the development of briefing materials for consultations, investor meetings, and events Assist in preparing training and engagement materials for senior leadership Track and report on sustainability progress (financial and non-financial), highlighting impact and outcomes Sustainability Team Support Coordinate activities related to the Sustainability Center of Excellence (CoE) operating model Track project progress and support reporting against team objectives and public commitments Maintain a repository of sustainability narratives, LBU intelligence, and internal messaging Contribute to a high-performing team culture by supporting agile, collaborative ways of working Help roll out the CoE across LBUs, including organizing hub calls and informal engagement sessions Qualifications & Experience Bachelor’s degree in Business Administration, Commerce, Sustainability, Environmental Science, or related field. Minimum 5 years of experience in sustainability, corporate responsibility, or related fields, ideally within financial or professional services. Strong project management skills with a proven ability to manage multiple initiatives simultaneously. Experience in stakeholder engagement and cross-functional collaboration. Proficiency in AI tools (e.g., Copilot), design tools (e.g., Canva), and social platforms (e.g., Instagram). Excellent communication skills, with experience in delivering impactful internal and external messaging. Key Competencies Highly organized and agile, with a proactive and adaptive approach to business challenges. Strong analytical and problem-solving skills. Strong presentation and communication skills Effective stakeholder engagement and relationship management. Creative thinker and team player with a collaborative mindset. Ability to work independently and drive initiatives to completion. Experienced in collaborating across diverse cultural backgrounds Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":957,"slug":958,"title":959,"location":13,"raw_job_location_address_addressLocality":674,"raw_hiringOrganization_logo_url":13,"raw_description":960},62932,"associate-director-data-amp-ai-architect-psa-prudential-services-asia-sdn-bhd-malaysia","Associate Director, Data & AI Architect","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential is seeking an accomplished Data & AI Solutions Architect to design, lead, and deliver enterprise-grade data and AI solutions across the organization, with a strong emphasis on the Insurance domain. The ideal candidate combines deep technical mastery of modern data and AI platforms — including cloud-native architectures, ETL\u002FELT engineering, and Agentic AI — with strong business acumen across insurance operations, actuarial processes, and corporate functions like Finance, HR, Risk, Sustainability. This role requires a consulting mindset, the ability to engage confidently with senior business stakeholders, and the technical credibility to architect solutions that are scalable, governed, responsibly engineered, and production-ready. Job Responsibilities Architect end-to-end data and AI solutions spanning data ingestion, data modeling, data warehousing, machine learning pipelines, and MLOps, ensuring scalability, security, and performance. Lead the design and implementation of enterprise data platforms on Databricks, including Unity Catalog-based governance, access control, lineage, and data cataloguing. Define target-state data architectures, enterprise data products, conceptual\u002Flogical\u002Fphysical data models, and UML-based design artifacts that translate business requirements into robust technical solutions. Design and optimize data pipelines using modern ETL\u002FELT tools such as DBT, PySpark, Azure Data Factory (ADF), Cloud Composer, and Apache Airflow, ensuring data quality, reliability, and operational efficiency at scale. At ease with SQL and NoSQL ecosystems and governance platforms like Informatica Architect and implement Agentic AI solutions and broader AI Stack capabilities, leveraging platforms such as Azure AI Foundry, to deliver autonomous, HITL and assistive AI use cases for the business. Champion responsible AI practices across the AI development lifecycle (AI-SDLC), including red teaming and evaluation frameworks, to ensure AI solutions are safe, robust, and fit for production. Lead the design and delivery of cloud-based data and AI solutions, with hands-on architecture and implementation experience across Azure and GCP. Build and present compelling business cases, architecture decks, and executive-level communications using PowerPoint and Excel to support solution recommendations and stakeholder buy-in. Have working familiarity with visualization tools like Power BI \u002F Looker to support business and MI reporting needs. Partner with Insurance business stakeholders to translate domain requirements — including IFRS17 reporting, actuarial data needs, policy administration & general corporate functions — into AI-ready data products. Collaborate with Finance, Accounting, FP&A, HR, Risk and Management Information (MI) reporting teams to design data solutions that support regulatory reporting, financial close, Workforce planning, and performance management. Provide architectural leadership and technical governance across multiple concurrent engagements, ensuring solutions aligning with enterprise standards and industry best practices. Act as a trusted advisor and senior point of contact for cross-functional business partners, IT leadership, and external clients, balancing technical depth with business context. Drive MLOps best practices, including model deployment, monitoring, retraining pipelines, and lifecycle management in collaboration with data science and engineering teams. Mentor and guide data engineers, data scientists, and junior architects, fostering technical excellence and best practices across the team. Job Qualifications Minimum 15 years of overall IT experience, with a demonstrable track record of progressively senior architecture and delivery roles. Minimum 10 years of focused experience in areas like Solution Architecture, data science, data warehousing, data modeling, MLOps, and Artificial Intelligence. At least 5 years of consulting experience, including client-facing delivery, solution architecture, and stakeholder management within professional services or consulting engagements. Good experience within the BFSI domain, with specific and demonstrable exposure to Insurance industry processes such as IFRS17 and Actuarial functions. Good understanding of Enterprise\u002FCorporate Functions, including Finance\u002FAccounting, FP&A (Financial Planning & Analysis), Human Resource and Management Information (MI) reporting. Technical Skills Expert-level proficiency in Databricks — including cluster management, Delta Lake, workflows, and platform administration. Proficiency in Unity Catalog for data governance, access control, and lineage management. Expert-level proficiency in UML for data and solution modeling, including class, sequence, and entity-relationship diagrams. Proficiency in SQL and NoSQL database technologies and query optimization. Strong experience designing, building, and optimizing data pipelines (batch and streaming) using modern data engineering tools and frameworks. Sound knowledge of ETL\u002FELT tools such as DBT, PySpark, Azure Data Factory (ADF), Informatica, Cloud Composer, and Apache Airflow. Solid understanding of data warehousing concepts, dimensional modeling, and modern Lakehouse architectures. Working knowledge of MLOps tooling and practices for model deployment, monitoring, versioning, and governance. Sound knowledge of Agentic AI and the full AI Stack, including platforms such as Azure AI Foundry, for building autonomous and assistive AI solutions. Knowledge of AI-SDLC practices, including Red Teaming and Evaluation methodologies, to ensure responsible and robust AI deployment. Very good hands-on experience delivering cloud-based projects, ideally across both Azure and GCP. Good PowerPoint and Excel skills for executive communication, business case development, and data analysis. Skill in visualization tools such as Power BI or Looker will be an added advantage. Some relevant industry certifications that will be added advantage, such as (but not limited to): Databricks Certified Data Engineer Professional \u002F Solutions Architect Microsoft Azure \u002F AWS \u002F Google Cloud certifications Other traditional RDBMS (like Oracle) certifications TOGAF or other enterprise architecture certifications are a plus Any professional training or certification on Microsoft Azure (e.g., Azure Solutions Architect, Azure Data Engineer, Azure AI Engineer) will be an added advantage. Bachelor's or Master's degree in Information Technology, Engineering, Science, or a related field. Strategic and analytical thinking with the ability to translate ambiguous business problems into structured technical solutions. Excellent communication, stakeholder management, and consulting skills. Strong leadership and mentoring capability within technical teams. Commitment to quality, governance, and best-practice architecture standards. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":962,"slug":963,"title":53,"location":13,"raw_job_location_address_addressLocality":696,"raw_hiringOrganization_logo_url":13,"raw_description":697},62933,"executive-contact-centre-psa-prudential-services-asia-sdn-bhd-malaysia",{"id":965,"slug":966,"title":53,"location":13,"raw_job_location_address_addressLocality":696,"raw_hiringOrganization_logo_url":13,"raw_description":967},62934,"executive-contact-centre-psa-prudential-services-asia-sdn-bhd-malaysia-2","Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed. Job Purpose: The incumbent is responsible to provide an efficient and a high quality telephone servicing facility to customers (agents and policyholders) by meeting and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team: Financial – Ensure the team achieves Service Level Agreements (SLA) and maintain cost effective management Customer – Plan and organize Contact Center (CC) activities to meet and exceed customer standards and expectations Operational Performance – To satisfy our customers and shareholders, to excel in business process People – To achieve our goals and contribute to organization learning and innovation process. Job Responsibilities: The essential duties and responsibilities for the incumbent are as per below Deliver world class customer service via telephone Provide a polite, professional and accurate response Manager customer's expectations and display ownership for customer's requests Liaise with appropriate departments to resolve issues brought up by customers Keep up-to-date on new or enhanced products \u002F services in order to maintain a high level of quality service to customers Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate Undertake any other works and duties allocated by management as and when required Job Requirements: At least Diploma or Degree in any field from a recognized college or university Preferably 1 year of working experience in a call center and\u002For customer service role in the servicing industry. Experience in handling international calls will be an added advantage. Fresh graduates who are looking for challenges in customer service are encouraged to apply. Good command of spoken and written English. Ability to speak and write Mandarin and\u002For Chinese dialects is an added advantage. Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills. Enthusiastic, self-motivated and able to succeed in a fast pace customer focus environment. Pleasant, patience and self-discipline. Successful candidates will be provided with comprehensive training in Malaysia and\u002For Singapore. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":969,"slug":970,"title":971,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":972},62935,"associate-manager-sustainability-disclosures-psa-prudential-services-asia-sdn-bhd-malaysia","Associate Manager, Sustainability Disclosures","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Role Purpose: We are seeking a highly motivated individual, with some early experience in Sustainability Reporting and ESG Ratings to join our Sustainability team. You will play a key supporting role in ensuring the completeness and transparency of sustainability disclosures, working closely with the Sustainability Reporting Manager, Director of Governance and Controls, the wider Group Sustainability team, and other business functions to form the foundation of engagement and communication with stakeholders. This role provides an opportunity to shape and develop Prudential’s reporting in this critical area. Role Duties and Responsibilities: Ownership of aspects of the Group’s annual Sustainability Report suites content and process, including: Support the preparation of the Group Sustainability Report; Modern Slavery statements Support with production of the report including preparing papers related to the reporting approach and content, ensuring compliance with all relevant standards and requirements; Draft and review selected sections of the Group Sustainability Report; Work closely with content owners to source data, collate and draft case studies, and follow-up on questions and issues where required; Support verification of information maintaining a thorough audit trail\u002Fdocumentation for reporting; and Responsible for obtaining signing off from the Business units and Function Heads; and Ensuring risk assurance controls are implemented; Support with the production of all sustainability report assets including Sustainability Highlights, video and other communication materials; and Contributing to the sustainability section of the Annual Report and Accounts and ensuring the same level of rigor and process is applied where appropriate. Annual ESG Ratings and periodic materiality assessment: Support the preparation of submissions\u002Fresponses to ESG rating agencies (i.e. CDP, MSCI, Sustainalytics) and identify opportunities for improving the company’s rating over time. Conduct gap analysis against peers, benchmark against standards and best practices, and subsequently provide recommendations to bridge any gaps for improving reporting. Every 3 years, support the Group's materiality assessment in a timely manner, including implementing strategies for stakeholder engagement on sustainability topics. Local disclosures: For markets that rely on Group disclosures, track and support the enhancement of Group disclosures as requirements become effective. Perform review of local disclosures to ensure alignment between Group and local business units. Act as secondary supporting secretariat to the Group Executive Sustainability Committee by preparing minutes, track actions and briefing notes to Chair. Experience and competencies: Knowledge of sustainability topics (e.g., ISSB, climate and health, inclusive insurance, responsible investments, financing the transition) and the evolving sustainability landscape, and ideally possess a strong personal interest in this area. Stay up-to-date on changes in sustainability reporting standards, frameworks, and regulatory requirements, across climate, nature and social, and across jurisdictions. Experience of preparing external reporting materials – either in a financial reporting, investor relations, consulting, or PR\u002Fcommunications capacity Understanding of the importance of controls in reporting processes, including around reporting in line with financial reporting frameworks and stock exchange guidance. Strong analytical, research and excellent communication, presentation, writing, editing, and proofreading skills Fast learner, responsive and good time management with ability to deliver high-quality material at speed and manage competing priorities Team player with strong interpersonal skills, with the ability to build and maintain effective relationships with a wide range of stakeholders Candidate Specifications University degree in Sustainability, Business, Finance, Accounting, or Economics preferred Work experience: Around 5-7 years experience within Sustainability reporting \u002F Financial & Insurance industry highly preferred Proficiency in Microsoft Word\u002FExcel\u002FPowerPoint\u002FCoPilot Abilities: Experience in Reporting, Sustainability disclosures and related regulations Knowledge and interests on Sustainability\u002FESG A team player with ability to work with tight deadlines manage multiple tasks Excellent written skills in English Strong communicator and ability to work with multiple stakeholders to achieve common goals Self-motivation and proactiveness Understanding and empathy of working in multicultural work environments Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":974,"slug":975,"title":53,"location":13,"raw_job_location_address_addressLocality":696,"raw_hiringOrganization_logo_url":13,"raw_description":737},62937,"executive-contact-centre-psa-prudential-services-asia-sdn-bhd-malaysia-4",{"id":977,"slug":978,"title":53,"location":13,"raw_job_location_address_addressLocality":696,"raw_hiringOrganization_logo_url":13,"raw_description":737},62938,"executive-contact-centre-psa-prudential-services-asia-sdn-bhd-malaysia-5",{"id":980,"slug":981,"title":53,"location":13,"raw_job_location_address_addressLocality":696,"raw_hiringOrganization_logo_url":13,"raw_description":982},62941,"executive-contact-centre-psa-prudential-services-asia-sdn-bhd-malaysia-6","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. ROLE PURPOSE The incumbent is responsible for providing an efficient and high-quality telephone service by reaching out to customers (agents and policyholders) to remind them of premium overdue coverage and the benefit policy holders will be losing in the event of lapsation or premium holiday for investment link policy. To achieve the following deliverables as a team: • Financial – Ensure the team successfully completes given task and helps to generate as much revenue via policy conservation\u002Fretention • Customer – Reach out to customers are per set timeline by meeting customer standards and expectations • Operational Performance – To satisfy our customers and shareholders, to excel in business process • People – To achieve our goals and contribute to organization learning and innovation process. ORGANIZATION CONTEXT The complexity of the insurance business requires the incumbent to acquire a thorough knowledge of the different insurance products (and their functionalities\u002Ftechnicalities) and operational process to ensure customers’ enquiries are resolved in accordance with agreed Service Level (SL). The incumbent also requires to work closely with the CC Management team and other operations departments in delivering excellent service quality to customers. KEY ACCOUNTABILITIES AND RESPONSIBILITIES The essential duties and responsibilities for the incumbent are as per below: • Perform calls to reach out to customers to educate and retain potential clients with premium overdue and advise the options available based on their plan type. • Provide polite, professional and accurate responses to queries by customers • Manage customers’ expectations and follow up diligently to ensure PH makes the best choice. • Ensure cases are completed within the turn around time given • Undertake any other work and duties allocated by management as and when required The essential duties and responsibilities for the incumbent are as per below: 1. Provide excellent customer service experience consistently and give accurate response in accordance with agreed service standards. a. Achieve individual and team conservation \u002F premium collection goals within the assigned grace period via outbound calls. b. Meet the daily outbound productivity target of 70 cases per day (subject to campaign requirements). c. Maintain 100% compliance to mandatory verification, scripting and regulatory requirements. d. To provide excellent customer service experience and achieve quality assurance scores in line with departmental standards (target: 100% quality score with no critical errors). e. Demonstrate effective objection handling and customer engagement skills to maximise retention and premium recovery outcomes. 2. Promptly and accurately complete all related administrative activities, in accordance with relevant service standards and to the customers’ satisfaction. a. Complete all assigned administrative activities within the stipulated SLA and turnaround time. b. Ensure all outbound premium collection and ILP conservation activities are completed within the applicable grace period. c. Maintain accurate and timely documentation of all customer interactions in CRM systems, trackers and reporting templates. d. Ensure 100% accuracy in case documentation, CRM updates and reporting records. e. Adhere to call logging, audit trail and case management requirements for all customer interactions. f. Maintain scheduled attendance and workforce adherence targets as defined by the business. 3. Liaise with appropriate departments in the organization to resolve issues brought up by customers. a. Ensure service tickets are created and assigned to the appropriate departments for further action. b. Provide sufficient and accurate information in the system to ensure processing efficiency. c. Ensure consistency in proper cases and\u002For callbacks logging practices. 4. Keep up to date on new or enhanced products\u002Fservices to maintain a high level of quality service to customers. a. Attend training, briefings, workshops, seminars, and focus group discussions as required. b. Take initiative to ensure knowledge of products and services offered by Prudential and its policies and guidelines is up to date. c. To provide up-to-date and accurate information to customers. 5. Preparation of any statistical information required by the Management in relation to Call Logging activities. a. Timely and accurate submission of call statistics report. b. Comply with company and regulatory policies. 6. Support Team Leaders, Associate Managers and Manager to continuously review processes, identify and resolve service gaps through constructive feedback, and implement process improvements where appropriate. a. Timely implementation of actions required. b. To participate in team meetings and discussions organized by Team Leaders. c. Provide constructive feedback and recommend alternatives whenever required. d. Take initiative to be aware of performance delivered by self, department and the company. 7. Support Team Leader whenever required for operations related tasks. Ad-hoc bases, required to support as floor support by liaising with appropriate departments in the organization to resolve issues brought up by CSRs or customers. Handle outstanding cases and escalations within Service Level Assist in administrative related tasks. Provide floor support assistance by guiding the CSRs. Demonstrate the capability of supporting CSRs for technical or difficult case or enquiries. Assisting in manager’s tasks in his\u002Fher absence. Walk the floor to assist in CSRs enquiries. Handle call\u002Freferral escalations from CSRs. Handle calls and make callbacks if necessary. Escalate calls to PIC in accordance with guided processes if necessary. Attend and organize product briefings\u002Ftrainings. 9. Cultivate learning and service-oriented culture amongst staff and department. Undertake any other tasks and duties allocated by management as and when required. 10. Ad-hoc duties assigned. QUALIFICATION AND EXPERIENCE Listed below are the qualifications and experiences expected from the incumbent: • At least Diploma or Degree in any field from a recognized college or university • Preferably at least 1 year of experience in a contact centre, customer service, telemarketing, retention\u002Fconservation, collections, within the financial services or insurance industry. • Candidates with knowledge of Investment-Linked Policies (ILP), life insurance products, policy servicing, retention\u002Fconservation activities, or premium collection processes will have an added advantage. • Good command of spoken and written English. Ability to speak and write Mandarin is an added advantage. • Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills. • Enthusiastic, self-motivated and able to succeed in a fast-paced customer-focused environment. • Ability to handle\u002Fmanage excel, power point files when needed. • Pleasant, patience and self-discipline. • Minimum typing speed of 20 words per minute. • Fresh graduates are also encouraged to apply. KNOWLEDGE, SKILLS AND ABILITIES Listed below are the knowledge, skills and abilities expected from the incumbent: Clarity in speech, patient, good listening and situation handling skills. Ability to navigate for information and knowledge on knowledge base. Ability to define problem, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of issue related instructions diagram or related form and deal with several abstract and concrete variables. Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations; Ability to track individual and group agent performance metrics and quality measurements. Ability to prioritize tasks and allocate the required hours to accomplish expected duties; Ability to stay focused during delivery of classroom training, to achieve optimal results. Ability to work in a dynamic team environment. Ability to understand and work within a structured, process-oriented environment. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":984,"slug":985,"title":986,"location":13,"raw_job_location_address_addressLocality":674,"raw_hiringOrganization_logo_url":13,"raw_description":987},62946,"executive-assistant-psa-prudential-services-asia-sdn-bhd-malaysia","Executive Assistant","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. We are looking for a reliable and well organised Executive Assistant to provide day to day administrative support to a senior executive based in Hong Kong\u002FSG. This role focuses primarily on calendar management, travel coordination, and general secretarial duties, ensuring smooth and efficient office operations. The ideal candidate will be detail oriented, professional, and able to always manage routine administrative tasks with accuracy and discretion and a high standard of confidentiality Key Responsibilities Calendar & Schedule Management Manage the executive’s daily calendar, including scheduling meetings, appointments, and calls Coordinate internal and external meetings, including room bookings and meeting logistics Monitor schedules and highlight potential conflicts or changes Travel & Expense Coordination Arrange business travel, including flight bookings, hotel reservations, visas, and ground transportation Prepare travel itineraries and ensure all arrangements are confirmed in a timely manner Support expense claim preparation and submission in accordance with company policies Administrative & Secretarial Support Handle incoming calls, emails, and correspondence on behalf of the executive Prepare and format documents, presentations, and basic reports as required Maintain organised filing systems and records (electronic and physical) Manage office supplies and support simple administrative processes Coordination & Support Liaise with internal departments and external vendors on administrative matters Support basic meeting preparation, including agendas and note‑taking where required Assist with ad‑hoc administrative tasks as assigned Requirements & Qualifications Diploma or above; secretarial or administrative training is an advantage Minimum 5 years of experience in a secretary or administrative support role Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) Good written and spoken English; Strong attention to detail and good organisational skills Professional, reliable, and able to handle confidential information appropriately Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":989,"slug":990,"title":53,"location":13,"raw_job_location_address_addressLocality":696,"raw_hiringOrganization_logo_url":13,"raw_description":982},62947,"executive-contact-centre-psa-prudential-services-asia-sdn-bhd-malaysia-7",{"id":992,"slug":993,"title":994,"location":13,"raw_job_location_address_addressLocality":674,"raw_hiringOrganization_logo_url":13,"raw_description":995},62950,"intern-culture-amp-inclusion-psa-prudential-services-asia-sdn-bhd-malaysia","Intern, Culture & Inclusion","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Employee Experience Identify and implement opportunities to improve employee experience across the lifecycle—from onboarding to offboarding. Collaborate with HR and business leaders to ensure policies and practices are aligned with our values and principles of diversity, inclusion and belonging. Engagement & PruVoice Take part in the planning and execution of Groupwide engagement survey - PruVoice, ensuring robust employee feedback mechanisms. Analyse PruVoice results to derive actionable insights. Assist in developing strategies to amplify employee voice and foster a culture of listening and responsiveness. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":997,"slug":998,"title":999,"location":13,"raw_job_location_address_addressLocality":674,"raw_hiringOrganization_logo_url":13,"raw_description":1000},62959,"psa-oracle-report-analyst-psa-prudential-services-asia-sdn-bhd-malaysia","PSA | Oracle Report Analyst","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The A&R Financial Operations – Report Analyst (Oracle Fusion Financial Report Consultant) is responsible for analysing the design & E2E implementation of the Oracle Report ecosystem supporting all subledger processes (AP,AR,FA,Projects,Lease Accounting), bank payments and reconciliations along with integrating Oracle Fusion ERP with relevant source & consuming systems (e.g. Coupa). This role collaborates closely with cross-geo teams (Pilot entity and wave 1 entities), cross-functional teams (& other FFP workstreams) and cross-systems teams (source & consuming systems teams from both local business entities and group office) to ensure the integrity, security, and performance of Prudential’s E2E closing throughout the system lifecycle. JOB DESCRIPTION Job Responsibilities Technical Support Design and implement Oracle Fusion Reports and Integrations such as BIP, XML, OTBI, SmartView and FRS; OCI, and ATP Database (Oracle SQL, PL\u002FSQL) Provide second-level technical support for Oracle Complete Report ecosystem involving ERP finance modules, including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, GL, Inter Company, Tax, and Cash Management. Troubleshoot and resolve incidents related to Oracle ERP functionality, user access, system performance, and data integrity. Collaborate with L1 support teams to ensure timely escalation and resolution of complex issues. Perform root cause analysis of recurring issues and recommend long-term solutions to prevent future occurrences. User Assistance, Knowledge Management and Training Assist end-users with navigation, data entry, and reporting within the Oracle ERP finance modules. Develop and deliver training materials and sessions to enhance user proficiency and understanding of the ERP system. Provide guidance on best practices and procedural compliance to ensure accurate financial reporting and analysis. Create Knowledge documents and repositories to capture Standard Operating Procedures, Known error database, etc Mentor and train L1 support staff on advanced troubleshooting techniques and best practices for Oracle ERP support Stay current with Oracle ERP technologies, updates, and industry best practices to continuously improve support services and drive innovation System Maintenance and Enhancement Monitor system performance and conduct regular maintenance activities to ensure optimal functionality. Assist in the configuration and testing of new features, patches, and upgrades to the Oracle ERP system. Participate in system integration projects and collaborate with IT and business teams to implement enhancements. Document system changes, configurations, and procedures to maintain accurate records and support knowledge transfer Compliance and Reporting Ensure compliance with industry regulations and internal policies related to financial data management and reporting. Generate and review financial reports to identify discrepancies, trends, and opportunities for improvement. Collaborate with auditors and compliance officers to provide necessary documentation and support during audits. Job Requirement Bachelor's or Master's degree in Computer Science, Information Technology, or a related field 8+ years of experience in designing and implementing report architectures for complex Oracle Fusion financial systems, preferably in the Oracle Subledgers ((AP, AR, FA, Projects,Lease Accounting) Experience with data migration, data quality management, and data governance frameworks. Excellent problem-solving and analytical skills Effective communication and leadership abilities Ability to work collaboratively in a fast-paced, multi-stakeholder environment. Mandatory skills Strong expertise in Oracle Fusion Financials Reports including BIP, XML, OTBI, SmartView and FRS; OCI, and ATP Database (Oracle SQL, PL\u002FSQL) and their underlying data structures. Experience with data architecture, data engineering and integration patterns in Financial Services (with Insurance as preferred). Familiarity with financial accounting concepts and processes Preferred skills Technology delivery project management experience, especially legacy systems migration Experience with DevOps, CI\u002FCD practices, master data management and data governance. In-depth knowledge of Oracle Fusion report ecosystem along with Financial data structure and data integration techniques Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":1002,"slug":1003,"title":1004,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":1005},62960,"performance-management-reporting-analyst-psa-prudential-services-asia-sdn-bhd-malaysia","Performance Management Reporting Analyst","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Role Purpose: This role will be based in Kuala Lumpur (Malaysia) and will assist in delivery of consolidated financial results of key financial metrics (primarily Embedded Value basis reporting, including but not limited to NBP, OFSG, monetisation, and IFRS 17 reporting). This role will be integral part of Group Financial Performance Management team and will work closely with broader Group Performance Management team which is based in Group Office Hong Kong. We are looking for a candidate who is highly motivated, result oriented and solution focus with ability to work independently, and as part of a team. Strong communication skills (both written and verbal), a good attention to detail and a problem-solving mindset are also desirable attributes. Key Accountabilities Assist in consolidation and analysis of the Group and LBU level financial results and forecasts on a regular basis. Familiarise with the enterprise-wide financial reporting systems (including MI and regulatory reporting systems) and assist in the data process of financial results with appropriate validations. Assist in the production of presentations to senior management Work closely with the broader team with go-getter attitude to improve existing processes. Support ad hoc tasks as assigned by supervisor Performance measures Quality and timely delivery Requirements: A degree in Actuarial Science, Mathematics, Statistics, Finance, Accounting or equivalent. 0-2 years of work experience in Actuarial \u002F Accounting \u002F Finance domain. Experience with financial reporting system OneStream and other analytical applications such as Cognos, POWER BI would be an advantage. Intermediate level of understanding of MS Office (especially Excel and PowerPoint). Excellent communication skills. Independent and self-starter. Leadership Behaviour - Required Level for this role: Strategic & Commercial Acumen - Fundamental Leading Innovation & Change - Fundamental Customer Centricity - Fundamental Growing Talent - Fundamental Working Together - Intermediate Execution Excellence - Intermediate Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":1007,"slug":1008,"title":1009,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":1010},62961,"project-manager-talent-acquisition-psa-prudential-services-asia-sdn-bhd-malaysia","Project Manager - Talent Acquisition","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Role Purpose: To act as a trusted partner in enabling HR to achieve strategic alignment and delivery excellence by leading the Performance Management and People Review Process Redesign, Talent Acquisition and Job Architecture projects. This role ensures quality control of deliverables, timely delivery of outcomes, risk mitigation, and effective stakeholder collaboration. Key Responsibilities: 1. Strategic Alignment & Delivery Excellence Develop and implement project management initiatives aligned with strategic HR goals. Establish best practices for project frameworks, ensuring standardization and efficiency. Monitor project timelines and ensure timely delivery of outcomes, addressing any delays or issues promptly. Organize and facilitate governance forums such as Design Authority and SteerCo to enable strategic alignment on design and solution. Serves as a specialist within own discipline, may lead functional teams\u002Fprojects, works independently. 2. Consultant Management & Quality Control Oversee the work of the consultant supporting the project, providing guidance and direction as needed. Ensure all deliverables are reviewed from a quality control standpoint, maintaining high standards of accuracy and completeness. May manage professionals and has accountability for the performance and results of a team within the purview of the project 3. Risk Management & Mitigation Identify and raise risks associated with the project, developing and implementing mitigation strategies. Facilitate strong stakeholder management, engaging with CoE, HR, and HR Tech teams to ensure effective communication and collaboration. 4. Stakeholder Collaboration & Communication Coordinate cross-functional teams across CoE, LBU HR, and HR Tech. Prepare and present project status reports to senior management and stakeholders. Ensure compliance with project management methodologies and best practices. Desired Skills & Qualifications: Bachelor's degree in human resources, Business Administration, or a related field. Proven experience as a Project Manager, preferably in HR-related projects. Strong knowledge of Workday Talent Acquisition\u002FCore HCM. Excellent project management skills, including planning, scheduling, and risk management. Strong quality control and attention to detail. Effective stakeholder management and communication skills. Ability to work collaboratively with cross-functional teams. PMP or similar project management certification is a plus. Skills: Project management Workday Talent Acquisition\u002F Core HCM Quality control Risk management Stakeholder engagement Communication Collaboration Experience: Minimum of 10 years of experience in project management, with a focus on HR-related projects. Experience with Talent Acquisition\u002FCore HCM is required. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":1012,"slug":1013,"title":1014,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":1015},62968,"senior-executive-policy-servicing-psa-prudential-services-asia-sdn-bhd-malaysia","Senior Executive, Policy Servicing","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Shield function comprises: •Workflow verification and clearance •Refund of excess payments received •Issuance of acknowledgement letters •Change of payer •Termination of policy •Processing of change plan request Day to day responsibilities: 1) Process customer requests under the Shield function in accordance to guidelines, service standards and quality. 2) Ensure that escalation cases are flagged out and work with the team leader towards resolution within the service level agreement. Who we are looking for: Experience •Degree holder with at least 1-2 years working experience in Health insurance policy servicing, working in the Shield function. Competencies & Personal Traits •Keen learner and able to work independently •Customer-oriented, with good interpersonal and communication skills •Meticulous, able to process requests with accuracy and meet service standards •Problem solving skills •Hardworking, meticulous and dedicated team player. •Willing to work long hours and weekends (if required) to support peak period. •Good team player with keen eye to details and ability to work under pressure. •High level of integrity, take accountability of work and good attitude. •Proficient in MS Office. Education •Degree holder Language •English Please note: The job description outlined above are not exhaustive and are accurate as of the date of posting. They are subject to change based on the evolving business needs and organizational priorities. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":1017,"slug":1018,"title":1019,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":1020},62971,"senior-group-manager-finance-operations-psa-prudential-services-asia-sdn-bhd-malaysia","Senior Group Manager, Finance Operations","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Organisation Profile: Prudential plc is an Asia-led portfolio of businesses focused on structural growth markets. The business helps individuals to de-risk their lives and deal with their biggest financial concerns through life and health insurance, and retirement and asset management solutions. Prudential plc has 20 million customers and is listed on stock exchanges in London, Hong Kong, Singapore, and New York. Prudential was founded in London in 1848 on the principles of integrity, security and prudence and we still adhere to those principles today. Job Scope: As Senior Group Manager for Central Entities, the role is accountable for leading financial control, accounting governance, regulatory and statutory reporting, and process standardisation across the Central Entities portfolio. The role provides senior oversight of record-to-report activities, balance sheet integrity, financial risk management, and management reporting, while partnering with Finance leadership, cost management, capital management, auditors, tax advisors and entity boards to ensure robust controls, timely deliverables, and continuous improvement across finance operations. 1. Central Entity Financial Governance: o Provide senior oversight of financial accounting, balance sheet integrity and P&L management for the Central Entities portfolio. o Ensure timely, accurate and complete general ledger recording, reconciliations and financial close deliverables. o Oversee statutory, tax, regulatory and board reporting requirements, ensuring compliance with applicable legal and governance obligations. 2. Financial Control, Risk and Compliance: o Own and strengthen the financial control environment across Central Entities, including policies, procedures, approval governance and documentation standards. o Identify and manage financial, operational and compliance risks, ensuring appropriate escalation and remediation of control issues. o Review and approve key financial transactions, journals and reconciliations in line with delegated authority and internal control requirements. o Drive continuous improvement in finance processes, systems, controls and operating documentation. 3. Management Reporting and Business Partnering: o Lead the preparation and review of financial reports for entity boards, Group Finance, senior management and other key stakeholders. o Provide clear analysis of financial performance, balance sheet movements, risks, opportunities and emerging issues to support management decision-making. o Partner with cost management, capital management and other Finance teams on budgeting, forecasting, recharge, cash flow and entity funding matters. 4. Month-End Close and Record-to-Report Leadership: o Lead the centralised record-to-report process for Central Entities, ensuring close timelines, quality standards and governance requirements are met. o Supervise and review journals, reconciliations, balance sheet reports, management packs and other close-related deliverables. o Maintain accuracy and consistency of financial data in finance systems and reporting platforms. 5.Cash Flow and Forecasting: o Oversee cash flow forecasting, funding requirements and liquidity monitoring for Central Entities. o Support budget and forecast cycles through timely financial inputs, variance analysis and coordination with relevant Finance stakeholders. 6. Audit and SOX Compliance: o Plan and coordinate external audit, statutory audit and SOX compliance activities, ensuring audit requests, accounting matters and control observations are addressed on a timely basis. o Liaise with auditors, tax advisors, company secretaries, entity directors and internal stakeholders to support timely finalisation of financial statements and related submissions. Core Competences Required: • Financial leadership and governance: Ability to provide senior oversight of financial management, controls and reporting across multiple entities. • Technical and regulatory expertise: Strong understanding of IFRS, statutory reporting, tax, audit, SOX and regulatory requirements. • Stakeholder management: Ability to engage effectively with entity boards, Group Finance, auditors, tax advisors and senior management. • Risk and control mindset: Strong focus on balance sheet integrity, control effectiveness, issue resolution and continuous improvement. • People and process leadership: Ability to lead finance deliverables, coach team members and drive standardisation across finance operations. Education and Experience: • Experience: o Minimum of 15 years of progressive finance experience, including senior-level responsibility for financial control, accounting governance, financial reporting, audit and compliance. o Strong track record in managing complex finance operations across multiple entities, preferably within a multinational, regional finance, shared services or insurance\u002Ffinancial services environment. o Demonstrated experience in leading month-end close, record-to-report, balance sheet governance, statutory reporting, tax compliance, SOX\u002Finternal controls and external audit processes. o Proven ability to engage with senior stakeholders, including Finance leadership, entity boards, auditors, tax advisors, company secretaries and cross-functional business partners. o Experience in leading teams, driving process standardisation, strengthening control environments and implementing finance transformation or continuous improvement initiatives. • Education: o Bachelor’s degree in Finance, Accounting, Business Administration or a related discipline. o Professional accounting qualification such as CA, CPA, ACCA or equivalent is required or strongly preferred. o Additional qualifications in finance, governance, risk management, internal controls or leadership would be advantageous. • Skills: o Senior finance leadership: Ability to lead finance deliverables, provide direction to teams and influence outcomes across multiple stakeholders. o Technical accounting and reporting: Strong knowledge of IFRS, statutory reporting, management reporting, tax compliance and audit requirements. o Control and risk management: Strong control mindset with the ability to identify risks, resolve issues, strengthen governance and ensure audit readiness. o Stakeholder engagement: Strong communication and influencing skills, with the ability to present financial matters clearly to senior management, entity boards and external advisors. o Process improvement: Ability to drive standardisation, automation, simplification and continuous improvement across finance processes and systems. o Judgement and accountability: Strong ownership, sound judgement and ability to manage competing priorities in a complex, deadline-driven environment. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":1022,"slug":1023,"title":1024,"location":13,"raw_job_location_address_addressLocality":715,"raw_hiringOrganization_logo_url":13,"raw_description":1025},62977,"senior-officer-data-analytics-psa-prudential-services-asia-sdn-bhd-malaysia","Senior Officer, Data Analytics","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Drive advanced analytics initiatives across customer servicing (contact centre, physical centre, app data) and policy administration to optimise operational efficiency, enhance customer experience, and enable data-driven decision-making. Data Strategy & Governance Develop and enforce robust data governance frameworks ensuring accuracy, compliance, and integrity across servicing and policy administration datasets. Customer Interaction Analytics Analyse multi-channel customer interaction data (voice, chat, app) to identify behavioural patterns, service bottlenecks, and opportunities for personalised engagement. Policy Servicing Insights Leverage policy administration data to optimise workflows, reduce turnaround times, and improve operational resilience through predictive modelling. Advanced Modelling & Forecasting Design and implement machine learning models for churn prediction, service demand forecasting, and operational risk mitigation. Performance Dashboards Build dynamic dashboards and KPI scorecards for real-time monitoring of service quality, policy processing efficiency, and customer satisfaction metrics. Cross-Functional Collaboration Partner with operations, IT, and customer experience teams to translate analytics into actionable strategies and measurable business outcomes. Data Quality Assurance Implement rigorous data validation protocols to maintain high standards of completeness, consistency, and reliability across all sources. Regulatory Compliance Ensure analytics processes adhere to data privacy regulations and industry standards, mitigating compliance risks. Innovation & Automation Champion automation of reporting and analytics workflows using advanced BI tools and scripting for scalability and speed. Stakeholder Communication Present insights and recommendations to senior leadership with clarity, precision, and strategic alignment to organisational objectives. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":1027,"slug":1028,"title":874,"location":13,"raw_job_location_address_addressLocality":715,"raw_hiringOrganization_logo_url":13,"raw_description":875},62978,"talent-acquisition-specialist-12-months-contract-psa-prudential-services-asia-sdn-bhd-malaysia",{"id":1030,"slug":1031,"title":1032,"location":13,"raw_job_location_address_addressLocality":674,"raw_hiringOrganization_logo_url":13,"raw_description":1033},62980,"senior-servicenow-itsm-practitioner-psa-prudential-services-asia-sdn-bhd-malaysia","Senior ServiceNow ITSM Practitioner","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. We are looking for a senior ServiceNow practitioner to drive ITSM process maturity across a large, multi-entity enterprise environment. This role owns the design, governance, and continuous improvement of our Incident, Problem, and Change Management practices — the processes our business runs on every day — bringing ITSM process expertise and architectural judgement to how Incident, Problem, and Change consume and depend on CMDB and Discovery data. Job Description ITSM process ownership Own the end-to-end design, configuration, and continuous improvement of Incident, Problem, and Change Management — workflows, SLA definitions, approval models, and escalation paths. Design and maintain Incident Models and Change Models aligned to ITIL practice, ensuring they reflect real operational complexity across business units rather than a generic template. Define and track ITSM maturity metrics (MTTR, change success rate, problem-to-incident linkage, SLA compliance) and use them to drive a continuous improvement roadmap. Lead root-cause and trend analysis on recurring incidents, translating findings into Problem Management initiatives and permanent fixes rather than recurring workarounds. Partner with the service desk and operations teams to refine assignment rules, notification logic, and major incident processes. Identify opportunities for automation (auto assignments) and AI-assisted triage within ITSM workflows, and own the business case and rollout for approved initiatives. Translate ITSM process requirements into scalable platform configuration — balancing out-of-the-box capability against custom development. Own the relationship between ITSM workflows and the CMDB\u002FDiscovery layer: define what CI data Incident, Problem, and Change need, and work with the CMDB Analyst and Discovery support team to ensure it is reliably available. Act as the escalation and design partner for the CMDB Analyst and ITOM Discovery support personnel on cross-process issues — for example, when a CI relationship gap is blocking accurate Change risk assessment. Contribute ITSM-side requirements into CMDB and Discovery roadmap discussions, ensuring data architecture decisions serve real process needs. Own the role-based access control model for ITSM modules, balancing operational efficiency against least-privilege principles. Partner with platform governance stakeholders on access control design spanning ITSM, CMDB, and ITOM Discovery — including reviewing custom ACL patterns where native ServiceNow role granularity does not meet business requirements. Maintain clear governance documentation: process design records, role reference matrices, and decision logs that outlive any one project. Support audit and compliance reviews with accurate, current documentation of ITSM process design and access rationale. Cross-platform & stakeholder engagement Act as the primary ITSM point of contact for business-unit stakeholders, translating their operational pain points into platform-backed process improvements. Collaborate with the Business Units, CMDB Analyst, ITOM Discovery support team, security, and infrastructure to ensure ITSM processes are well-supported by accurate underlying data. Own a structured maturity assessment for ITSM processes — benchmarking current-state Incident, Problem, and Change practice against an industry maturity model (e.g. ITIL practice maturity, CMMI-for-services) and publishing a roadmap to close identified gaps. Identify manual, repetitive, or error-prone steps across ITSM workflows and lead the business case, design, and rollout of automation — Flow Designer, Integration Hub, or scripted remediation — to remove them. Evaluate and pilot AI-assisted capabilities (e.g. Now Assist for ITSM, predictive Incident categorisation, AI-generated Change risk summaries) and own the change management required to embed them into daily practice. Define success metrics for automation and AI initiatives (deflection rate, time saved, accuracy of AI-assisted triage) and report progress against them to platform leadership. Establish a recurring cadence — quarterly or similar — for reviewing platform and process maturity, ensuring improvement is continuous rather than a one-time project. Build the organisational appetite and governance guardrails for safe AI adoption in ITSM — balancing speed of automation against auditability, change risk and economics. Job Requirement 6–10 years of hands-on ServiceNow platform experience, with deep specialisation in ITSM — Incident, Problem, and Change Management — in a complex, multi-entity, or multi-business-unit environment. Demonstrated track record of driving measurable ITSM maturity improvements: reduced MTTR, improved change success rate, fewer repeat incidents. Experience leading or significantly contributing to a process or platform maturity assessment, with a published roadmap and evidence of follow-through. Hands-on delivery of at least one meaningful ITSM automation initiative — Flow Designer, Integration Hub, or scripted workflow — taken from business case through to measured outcome. Exposure to evaluating or piloting AI-assisted ITSM capabilities, with an understanding of the change management and governance needed to adopt them responsibly. Experience working as a peer alongside specialist CMDB and Discovery teams — comfortable influencing through process expertise and stakeholder relationships rather than direct authority. Deep working knowledge of core ITSM modules: Incident, Problem, Change, Service Catalog, and their workflow\u002FSLA engines. Practical experience with ServiceNow automation tooling — Flow Designer, Integration Hub, and scripted Business Rules — to design and ship workflow automation. Working knowledge of Now Assist or comparable AI-assisted ITSM capabilities, including their configuration, limitations, and governance considerations. Strong grasp of CMDB fundamentals (CI classes, relationships, CSDM) sufficient to architect ITSM processes that depend on them — without requiring hands-on CMDB administration skills. Comfortable configuring Access Control Lists (ACLs) and reading server-side JavaScript (Script Includes, Business Rules) to participate in governance discussions, even if not the primary builder. Experience with ITSM reporting and dashboarding (Performance Analytics or equivalent) to track and present maturity, automation, and AI adoption metrics. ServiceNow Certified System Administrator (CSA). ServiceNow Certified Implementation Specialist — ITSM. ITIL 4 Foundation or higher — Practitioner-level ITIL certification in Incident, Problem, or Change Management is a strong plus. ITIL 4 Specialist: High-velocity IT, or equivalent exposure to automation and AI-enabled service management practice, is a plus. A process-first thinker who can step back from platform configuration and ask whether the underlying ITSM practice is actually mature, not just technically implemented. Naturally drawn to asking “why is this still manual?” — and equally comfortable building the business case as configuring the fix. Strong written communicator: able to produce clear process documentation, maturity roadmaps, and metrics-driven business cases for stakeholders at all levels. Collaborative by instinct — genuinely effective at working alongside specialist. Comfortable holding the tension between platform capability and process discipline — knows that most ITSM maturity problems are process and people problems first, configuration problems second. Pragmatic and risk-aware about AI adoption — excited by automation potential but disciplined about auditability, change control, and not automating a broken process. Experience in insurance, financial services, or another regulated, multi-entity industry. Exposure to IT Asset Management platforms (e.g. Flexera One) and an understanding of how ITSM data interacts with software asset and license data. Experience with Now Assist or other AI-assisted ITSM capabilities. Prior experience in a Major Incident Manager or Problem Manager capacity. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":1035,"slug":1036,"title":1037,"location":13,"raw_job_location_address_addressLocality":674,"raw_hiringOrganization_logo_url":13,"raw_description":1038},62983,"solution-architect-finance-amp-erp-psa-prudential-services-asia-sdn-bhd-malaysia","Solution Architect - Finance & ERP","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Solution Architect is a newly created position within Prudential's Group Technology function, reporting into the Enterprise Architect. The role is accountable for translating enterprise architecture principles, standards and roadmaps into robust, scalable and secure application and software solution designs, with a particular focus on the Finance technology landscape – including ERP (Oracle Financials), Actuarial (Prophet, Pathwise), OneStream (Reporting) and Procure-to-Pay (P2P) platforms such as Coupa. This role should also look into downstream & upstream ‘interfaces’ with Finance platforms, for example, Finance x HR integration needs. The Solution Architect will act as the bridge between enterprise-level architecture strategy and delivery teams, ensuring that individual solutions are consistent with Prudential's target architecture, technology strategy and business objectives while balancing cost, risk, performance and time-to-market considerations. Job Responsibilities Design end-to-end application and software solution architectures that align with Prudential plc's enterprise architecture principles, reference models and technology roadmaps. Partner with the Enterprise Architect to translate enterprise-level strategy, standards and target-state architecture into actionable solution designs for specific programmes and projects. Produce high-quality architecture artefacts, including solution architecture documents, high-level and low-level designs, integration diagrams, and architecture decision records (ADRs). Evaluate technology options and third-party products\u002Fplatforms, providing recommendations that balance functionality, cost, scalability, security and maintainability. Work closely with business analysts, engineering, delivery and infrastructure teams throughout the software development lifecycle (SDLC) to ensure solutions are built as designed and meet non-functional requirements (performance, resilience, security, scalability). Identify architectural risks, technical debt and design gaps early, and define appropriate mitigation and remediation strategies. Ensure solution designs comply with Prudential plc's security, data protection, regulatory and risk management standards. Contribute to the continuous improvement of architecture governance processes, design patterns, reusable components and best practices. Support architecture review boards and governance forums by presenting and defending solution designs to senior stakeholders and architecture peers. Design and support finance technology solutions spanning ERP (Oracle Financials) and P2P platforms (e.g. Coupa), working closely with Finance and Procurement stakeholders to translate business requirements into techno-functional designs. Provide techno-functional input across Oracle Financials modules such as GL, AP and AR, ensuring solution designs are fit for purpose from both a technical and finance-process perspective. Design and document API-based integrations (REST and SOAP) between finance systems, upstream\u002Fdownstream platforms and third-party services. Prepare Functional Specification Documents (FSDs), Technical Specification Documents (TSDs) and Detailed Design Documents to support delivery teams and governance forums. Use UML and diagramming tools (e.g. Draw.io, Lucid chart) to produce clear architecture, process and integration diagrams, and prepare well-structured PowerPoint materials for architecture and stakeholder reviews. Operate independently, self-organizing workload and priorities in line with project timelines and project management principles, escalating appropriately where needed. Stay abreast of emerging technologies, industry trends and market developments, assessing their relevance and potential application within Prudential plc. Job Qualifications Minimum of 10–12 years of overall IT experience, with a demonstrable track record in Finance techno-functional roles, systems integration and\u002For solution design. Minimum of 5 years of solutioning experience within the Finance domain, typically involving ERP platforms such as Oracle Financials, Performance Management and Procure-to-Pay (P2P) platforms such as Coupa Minimum of 3 years' experience working in a techno-functional capacity across Oracle Financials areas such as AHCS (Accounting Hub), Oracle Integration (OIC), General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), and related sub-ledgers. At least 2 years of experience within Banking, Financial Services & Insurance (BFSI) would be a significant advantage, particularly exposure to the Insurance and Actuarial space. Experience with API frameworks, having worked with both REST and SOAP APIs within the Finance domain, including integration design across ERP, P2P and adjacent finance systems. Working familiarity with project management principles and practices, and the ability to operate effectively within structured delivery frameworks. Proven ability to create Detailed Design Documents (DDDs) covering solution, integration and data design. Strong PowerPoint skills, with the ability to prepare clear, well-structured presentations for architecture reviews and senior stakeholder audiences. Excellent stakeholder management, communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences. Bachelor's degree in Computer Science, Information Technology, Engineering, Finance or a related field; relevant professional certifications (e.g. TOGAF, Oracle Financials, Azure\u002FGCP Solutions Architect) are advantageous. Strategic and analytical thinking, with the ability to balance long-term architecture vision against short-term delivery needs. Strong problem-solving skills and sound technical judgement. Collaborative approach with the ability to influence without direct authority. Adaptability in a fast-paced, evolving technology and regulatory environment. Commitment to quality, governance and continuous improvement. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":1040,"slug":1041,"title":1042,"location":13,"raw_job_location_address_addressLocality":715,"raw_hiringOrganization_logo_url":13,"raw_description":716},62984,"test-analyst-senior-officer-1-psa-prudential-services-asia-sdn-bhd-malaysia","Test Analyst (Senior Officer)-1",{"id":1044,"slug":1045,"title":1046,"location":13,"raw_job_location_address_addressLocality":674,"raw_hiringOrganization_logo_url":13,"raw_description":1047},62986,"technology-system-manager-psa-prudential-services-asia-sdn-bhd-malaysia","Technology System Manager","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Description Team Management Manage the overall operational, allocate resources to effectively accomplish the work within the define SLA. Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track activities milestone. Plan, evaluate, and improve the efficiency of the team to enhance speed, quality, efficiency, and output. Empower team members with skills to improve their confidence, technical skills, and communication skills. Conduct quarterly performance reviews with the team and create pleasant working environment that inspires the team. Operational Excellence Provide overview on dashboard and tracking of SLA agreed KPIs. Ensure data and customer satisfaction are up-to-date and accurate. Leverage operational experience and contribute to global design of standard processes. Support process scope and development of S2P\u002FRisk Assess operational processes in line with COE operating model. Collect, create, understand, and share best practices from within COE or external best-in-class service organizations. Understand, support, and give guidance on relevant IT system at regional level to guarantee an optimized the process. Coach the team from time to time on the configuration and master data setup for each business unit. Stakeholder Management Work collaboratively with internal business and function stakeholders including procurement, ITS and internal control. Understand business, finance and procurement priorities and strategy. Compliance & Risk Management Collaborate with Platform Lead and Regional Procurement team to establish S2P\u002FRisk Assess internal control. Maintain process path compliance through enforcing source to pay\u002Frisk assess policies and procedures. Ensure that compliance and internal control standards are met, and policies\u002FSOPs are in place in alignment with S2P\u002FRisk Assess core model. Improvement and enhancement Project manage the initiatives and monitor effort\u002Fcost savings. Continuously explore new ways to consistently improve support or services across the business units. Explore functionalities of the ticketing system to support continual improvement of the overall ticketing system. Use trend analysis to shape improvements in ticket handling and resolution to increase user experience and reduce ticket volume. Training and Coaching Develop a schedule to assess training for the COE team to skill up their knowledge in S2P\u002FRisk Assess tool. Develop monitoring system to ensure the team performing job responsibilities according to training. Coach and guide the technical team and be the Subject Matter Expert for all system been managed in-house. Well-verse on the list of application\u002Fsoftware\u002Fintegration system within the platform. Job Requirement Bachelor’s degree as a minimum academic qualification Excellent written and verbal communication skills Strong stakeholder management skills A fast learner, self-motivated and able to work in a fast-paced Committed and believes in providing quality service to business Identifies issues or concerns and works with others to determine an effective course of action The ability to clearly articulate solutions to complex technical problems in a clear and simple way Strong in program and project management skills with ability to identify problems and define solutions including implementation plan in a structured manner Strong understanding of a Source-to-Pay system and its related functionalities, Coupa experience is a plus Work efficiently under pressure with little supervision, deliver high level of customer service and follow through with assignments meeting strict deadline Proficient in Microsoft Excel, PowerPoint and Word Strong technical experience of working with Coupa (Coupa certification is preferred) Track record in driving and managing process standardization across countries Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":1049,"slug":1050,"title":1051,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":1052},62990,"executive-claims-psa-prudential-services-asia-sdn-bhd-malaysia","Executive, Claims","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. ROLE PURPOSE: • Provide dedicated claims services to claimants and Financial Service Consultants by ensuring delivery of key service objectives through efficient and effective claims management. Job Description ROLE DUTIES & RESPONSIBILITIES: This role is accountable and responsible for the following: • Adjudicate Accident & Health (A&H) claims and ensure delivery of prudent and equitable claims decision within expected service level. • Compliant with regulatory requirements, corporate guidelines, policy wording and reinsurance terms. • Manage claims investigation by working with claimants, financial consultants, medical institutions, insurers, etc to determine claims decision and payment. • Follow up on outstanding requirements needed for claims adjudication through documented follow-up process and provide regular update on claims status. • Work closely with other business units to ensure that claims are processed accurately and that all service level agreements are met. • Manage enquiries and appeals arising from claims. • Support the team in implementing system enhancements or projects. This involves translating business requirements into test scenarios and performing user acceptance testing. KEY PERFORMANCE INDICATORS: Improving the customer's Instant experiences on claims by: • Ensuring that the claims are processed within the expected service level; • Attaining the benchmarked targets for productivity, claims pending rate, suspense management rate Additional Job Description Competencies & Personal Traits • Excellent communication, interpersonal and problem-solving skills with ability to investigate, evaluate and reach an appropriate decision • Customer-centric with ability to work under pressure • Self-motivated and able to work independently • Team player, mature, with excellent leadership quality. • Good medical knowledge and claims settlement procedure. • Ability to read basic Chinese will be advantageous Working Experience • At least 1-2 years of experience as a Life & Health claims assessor Language • Strong command of English language • Basic Chinese will be advantageous Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":1054,"slug":1055,"title":1056,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":1057},62994,"senior-executive-claims-psa-prudential-services-asia-sdn-bhd-malaysia","Senior Executive, Claims","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. ROLE PURPOSE: • Provide dedicated claims services to claimants and Financial Service Consultants by ensuring delivery of key service objectives through efficient and effective claims management. ROLE DUTIES & RESPONSIBILITIES: This role is accountable and responsible for the following: • Adjudicate Accident & Health (A&H) claims and ensure delivery of prudent and equitable claims decision within expected service level. • Compliant with regulatory requirements, corporate guidelines, policy wording and reinsurance terms. • Manage claims investigation by working with claimants, financial consultants, medical institutions, insurers, etc to determine claims decision and payment. • Follow up on outstanding requirements needed for claims adjudication through documented follow-up process and provide regular update on claims status. • Work closely with other business units to ensure that claims are processed accurately and that all service level agreements are met. • Manage enquiries and appeals arising from claims. KEY PERFORMANCE INDICATORS: Improving the customer's Instant experiences on claims by: • Ensuring that the claims are processed within the expected service level; • Attaining the benchmarked targets for productivity, claims pending rate, suspense management rate Additional Job Description Competencies & Personal Traits • Excellent communication, interpersonal and problem-solving skills with ability to investigate, evaluate and reach an appropriate decision • Customer-centric with ability to work under pressure • Self-motivated and able to work independently • Team player, mature, with excellent leadership quality. • Good medical knowledge and claims settlement procedure. • Ability to read basic Chinese will be advantageous Working Experience • At least 1-2 years of experience as a Life & Health claims assessor Language • Strong command of English language • Basic Chinese will be advantageous Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":1059,"slug":1060,"title":1051,"location":13,"raw_job_location_address_addressLocality":668,"raw_hiringOrganization_logo_url":13,"raw_description":1061},62995,"executive-claims-psa-prudential-services-asia-sdn-bhd-malaysia-2","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Description Summary ROLE PURPOSE: • Provide dedicated claims services to claimants and Financial Service Consultants by ensuring delivery of key service objectives through efficient and effective claims management. Job Description ROLE DUTIES & RESPONSIBILITIES: This role is accountable and responsible for the following: • Adjudicate Accident & Health (A&H) claims and ensure delivery of prudent and equitable claims decision within expected service level. • Compliant with regulatory requirements, corporate guidelines, policy wording and reinsurance terms. • Manage claims investigation by working with claimants, financial consultants, medical institutions, insurers, etc to determine claims decision and payment. • Follow up on outstanding requirements needed for claims adjudication through documented follow-up process and provide regular update on claims status. • Work closely with other business units to ensure that claims are processed accurately and that all service level agreements are met. • Manage enquiries and appeals arising from claims. • Support the team in implementing system enhancements or projects. This involves translating business requirements into test scenarios and performing user acceptance testing. KEY PERFORMANCE INDICATORS: Improving the customer's Instant experiences on claims by: • Ensuring that the claims are processed within the expected service level; • Attaining the benchmarked targets for productivity, claims pending rate, suspense management rate Additional Job Description Competencies & Personal Traits • Excellent communication, interpersonal and problem-solving skills with ability to investigate, evaluate and reach an appropriate decision • Customer-centric with ability to work under pressure • Self-motivated and able to work independently • Team player, mature, with excellent leadership quality. • Good medical knowledge and claims settlement procedure. • Ability to read basic Chinese will be advantageous Working Experience • At least 1-2 years of experience as a Life & Health claims assessor Language • Strong command of English language • Basic Chinese will be advantageous Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":1063,"slug":1064,"title":1065,"location":13,"raw_job_location_address_addressLocality":674,"raw_hiringOrganization_logo_url":13,"raw_description":1066},76749,"manager-it-audit-prudential-services-asia-sdn-bhd-malaysia","Manager, IT Audit","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. A member of the Global IT audit resource pool, you are responsible for: • Assisting to develop and continuously review the half-yearly risk based audit plan for Prudential, aligned to LBU strategy • Lead or support in delivering the assigned audit which includes entire audit process from planning to issue assurance and closure • Other GwIA driven initiatives Principal accountabilities: To provide value adding contribution to audit reviews of processes, controls and systems, within Prudential and across the other business units in the Group as required: Project\u002FAudit Execution: • Deliver good quality audit assignments in line with GwIA audit methodology, Group requirements and standards, resulting in accurate and complete identification of issues • Execute the audits in the approved audit plan including risk assessment and control management over operations’ effectiveness and compliance with all applicable standards and regulations • Understand the business, risk and controls through information gathered on the audit scope area, involvement in walkthroughs and discussions with management • Review the adequacy and efficiency of the controls in place via review of documented procedures and conducting audit testing • Working papers are documented properly in accordance with GwIA Audit Methodology and approved within the established deadline • Responsible for discussing the audit report and findings with senior management and ensuring that appropriate responses are obtained for each issue raised in the report, including demonstration of good conflict management skill and remaining professional when criticised • Draft internal audit report for discussion with GwIA management and auditee management, including display of good and concise presentation of issues\u002Frisks • Monitor progress and adequacy of actions taken to rectify and close out audit issues • Demonstrate the ability to evaluate, synthesise, organise and interpret data and information • Seek opportunities to increase the use of data analytics testing by adding new tests to the data analytics library • Continuous monitoring of emerging risks and key changes to the businesses, and are factored in the risk assessment of the audit planning process Self-Development: • Keeps abreast of new information and developments in the industry or best practices in auditing (e.g., by reading, liaising with organization and business core group contacts, or by attending learning and training events) Relationship Management: • Routinely engages and meets business stakeholders as part of GwIA continuous monitoring activities • To promote GwIA and the service it provides by building strong and effective working relationships with senior management, other staff and external auditors Reporting and Management Information • At the request of the GwIA Management, assist in the preparation of internal audit reports and papers for Board and Management committee reporting, on the status of the audit plan, audit results and issues status Core Competences Required: Serve as the technical advisor for the assigned audit engagements Demonstrate the ability to listen, understand and respond effectively. Willing to engage in constructive conversation with others Work co-operatively within diverse teams, work groups and collaborate with other departments across the organization to achieve group and organizational goals Display self-confidence when taking on responsibilities and dealing with key stakeholders Facilitate teamwork by contributing to team effort, sharing responsibility for team results, and exhibiting a positive attitude Accept ownership and responsibility, including taking on additional responsibilities to help the team’s objectives Education and Experience: Post Qualification - at least 3 years relevant experience in 2nd or 3rd line (will consider 1st line on a case to case basis) In addition to a technology degree, is CISA certified and \u002F or has other relevant technical certification around Cybersecurity, Cloud, Software Engineering, Technology Risk Management or Project Management. Preferred industry (in order of priority) Financial services (Banking, Insurance etc.) Consultancy (e.g. Big-4, Accenture etc.) – Technical Advisory, Internal audit services Tech Companies (Digital Fintech, Digital Banks etc.) Experience in auditing controls, security, and management in at least four or more of the following areas: IT infrastructure management (e.g. network, platforms such as IBM, Unix, Windows, middleware, and databases) IT operations (e.g. data centre management, backup, batch processing, incident, and problem management) Application and interface security Transformation Software development lifecycle (SDLC) and Project management Third party risk management IT governance and technology risk management Identity and access management (including familiarity with tools such as SailPoint and CyberArk) Cybersecurity (e.g. NIST framework, security tools, security operations) Resilience (Business Continuity and Disaster Recovery) Data Privacy Added advantage if candidates have experience in auditing and risk assessing controls, security, and management in at least one or more of the following areas: Cloud (PaaS, IaaS, and SaaS) DevOps and DevSecOps (including containerization, orchestration, and CI\u002FCD pipeline) Artificial intelligence Data governance API management Robotics process automation Mobile device management Mobile application development Familiar with emerging technologies and associated risks (e.g. artificial intelligence, blockchain, internet of things, robotics) Coding background \u002F data analytics capability (familiar with tools such as Python, SQL) an advantage Known as an SME in own functional area and is often sought after for advice \u002F consultation An awareness of current and emerging industry risks within financial services and a clear appreciation of the regulatory environments within the industry Apart from business-as-usual audit work, have track records of delivering impactful initiatives \u002F products which have helped elevate the function (e.g. helped automate a certain manual process \u002F delivered an automated dashboard for more efficient risk identification etc.) will be advantageous Good understanding of the local regulations Possesses good verbal and written communication skills Demonstrable experience of influencing and challenging senior management and building excellent relationships Track record of producing value-adding, commercially realistic recommendations in risk, consultancy or internal audit environment Leading edge risk management knowledge and expertise Relevant industry experience High attention to detail and rigorous thinking ability Good Team player, who can gain the professional respect of the team Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn"]