[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-sr-technical-specialist-workflows-technical-support-refinitiv-india-shared-services-private-limited-en-in":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":11,"featured_until":7,"is_active":12,"deactivated_at":7,"is_enriched":12,"processed_job_posting_json":13,"processed_latitude":71,"processed_longitude":72,"processed_employment_types":73,"processed_working_hours":74,"processed_working_hours_labels":76,"processed_home_office":77,"processed_salary_min":68,"processed_salary_max":69,"processed_salary_currency":65,"processed_salary_source":78,"processed_benefits":79,"processed_benefits_labels":84,"processed_industry":85,"processed_skills":7,"processed_job_location":86,"processed_full_address_gmaps":88,"processed_street_gmaps":90,"processed_city_gmaps":92,"processed_postal_code_gmaps":93,"processed_country_gmaps":95,"processed_country_iso_code_gmaps":97,"full_description":16,"formatted_description":98,"processed_employment_types_labels":36,"processed_home_office_labels":34,"processed_industry_labels":38,"processed_it_skills":99,"processed_it_skills_labels":102,"processed_soft_skills":103,"processed_soft_skills_labels":104,"processed_job_expertise_skills":105,"processed_job_expertise_skills_labels":106,"processed_language_requirements":107,"processed_total_experience_years":114,"processed_professional_field":115,"processed_professional_field_labels":118,"processed_leadership_role":12,"processed_date_posted":20,"raw_job_url":119,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":7,"canonical_industry_label":7,"max_cpc":120,"actual_cpc":7},75112,"sr-technical-specialist-workflows-technical-support-refinitiv-india-shared-services-private-limited","Sr. Technical Specialist - Workflows Technical Support",null,{"name":9,"slug":10,"logo_url":7},"Refinitiv India Shared Services Private Limited","refinitiv-india-shared-services-private-limited",false,true,{"@context":14,"@type":15,"title":6,"description":16,"hiringOrganization":17,"datePosted":20,"validThrough":21,"jobLocation":22,"jobLocationType":34,"employmentType":35,"industry":37,"skills":39,"baseSalary":63},"https:\u002F\u002Fschema.org\u002F","JobPosting","We are seeking a highly skilled Technical Specialist to join our team. This role involves providing technical expertise, solve complicated and exception-based issues, optimizing systems, and leading technical projects. The ideal candidate must have deep knowledge of networking, windows operating system, cloud computing and the ability to guide and mentor junior team members. Purpose: Supplies guideline consultative and advanced technical customer service to clients in understanding, extracting and accurately using LSEG and third-party data, including training, client meetings, documentation, sophisticated fix, articulation of financial content and product capabilities, and coding assistance for the customer's workflow integration or financial research project. - Works independently to solve complex client queries and resolve where precedent may not exist, ensuring the accurate delivery of information and resolution and training more junior staff – Provides specialized technical support to various users and corporate IT administration teams at customer accounts and may perform more complex installations, upgrades, migrations for exception-based approach – Fixes, research, and answers client inquiries of a technical nature around the technical specifications of the product to work properly, including but is not limited to configuration, connectivity, installation, operating systems, version update, maintenance activities, and accessibility issues – Works with internal and external parties, including vendors, developers and product managers to resolution – Performs customer site break fix activities remotely (or dispatch to site when required) using global consistent methodologies and tools – Maintains an advanced understanding of standard customer environments, including operating systems and cloud technology, and products being supported and how they relate to a client’s workflow and integration needs – Uses procedure mentality and domain expertise on internal or external business issues to improve products and services or processes. Is an active contributor to product release rollouts and upgrades programs – Leads projects or project steps within a broader project or has accountability for ongoing activities. – Manages technical support for key strategic accounts Responsible for technical knowledge build-out on Desktop products Incorporates industry trends and newest technologies to adapt training plan to evolving customer needs Collaborating with wider technical support teams to set service delivery standards and playbooks Provide reports & draw key insights to support operational decisions and ensure service delivery Qualifications Highly driven individual with a growth mindset and is passionate about business process improvement Ability to work under pressure in a matrix environment and navigate ambiguity Experience in managing situations with varying level of collaborator seniority across the business Superb communication, interpersonal, analytical & critical-thinking skills Good understanding of digital technologies, automation tools, and emerging trends in the digital landscape. Background in reporting and data analysis Project management experience and proficiency in managing complex initiatives from conception to completion Presentation skills—able to present and communicate effectively in front of global collaborators using multiple communication platform to support a business narrative Strong business & market knowledge Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. If you want to apply for a job, please click the Apply button. You will then be redirected to our Careers sign-in page where you can enter your existing credentials or set up an account with us. If there is nothing that currently suits you, feel free to send us your Resume\u002FCV LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential. Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more Get to know some of our people who are pushing the boundaries of technology, finance and more around the world.",{"@type":18,"name":19},"Organization","IND201 Refinitiv India Shared Services Private Limited","2026-09-18","2027-09-18",[23],{"@type":24,"address":25,"geo":30},"Place",{"@type":26,"addressLocality":27,"addressCountry":28,"addressRegion":29},"PostalAddress","Bengaluru","IN","Karnataka",{"@type":31,"latitude":32,"longitude":33},"GeoCoordinates",12.9491102,77.689363,"ONSITE",[36],"PERMANENT",[38],"Financial Markets Infrastructure and Data",[40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61,62],"Networking","Windows Operating System","Cloud Computing","Automation Tools","Data Analysis","Communication","Interpersonal Skills","Analytical Thinking","Critical Thinking","Presentation Skills","Project Management","Collaboration","Mentoring","Problem-Solving","Adaptability","Technical Support","Financial Data Analysis","Customer Service","System Optimization","Project Leadership","Business Process Improvement","Reporting","Market Knowledge",{"@type":64,"currency":65,"value":66},"MonetaryAmount","INR",{"@type":67,"minValue":68,"maxValue":69,"unitText":70},"QuantitativeValue",1500000,2500000,"YEAR",[32],[33],"permanent",[75],"FULL_TIME",[75],"onsite","estimated",[80,81,82,83],"Healthcare","Retirement planning","Paid volunteering days","Wellbeing initiatives",[80,81,82,83],"financial markets infrastructure and data",[87],"ind201, ind-blr-divyasree technopolis, india",[89],"1, Kariyammana Agrahara Rd, Yemalur, Marathahalli, Bengaluru, Karnataka 560037, Indien",[91],"Kariyammana Agrahara Road 1",[27],[94],"560037",[96],"Indien",[28],"We are seeking a highly skilled Technical Specialist to join our team. This role involves providing technical expertise, solve complicated and exception-based issues, optimizing systems, and leading technical projects. The ideal candidate must have deep knowledge of networking, windows operating system, cloud computing and the ability to guide and mentor junior team members.\n\n**Purpose:**\n\nSupplies guideline consultative and advanced technical customer service to clients in understanding, extracting and accurately using LSEG and third-party data, including training, client meetings, documentation, sophisticated fix, articulation of financial content and product capabilities, and coding assistance for the customer's workflow integration or financial research project.\n\n- Works independently to solve complex client queries and resolve where precedent may not exist, ensuring the accurate delivery of information and resolution and training more junior staff\n- Provides specialized technical support to various users and corporate IT administration teams at customer accounts and may perform more complex installations, upgrades, migrations for exception-based approach\n- Fixes, research, and answers client inquiries of a technical nature around the technical specifications of the product to work properly, including but is not limited to configuration, connectivity, installation, operating systems, version update, maintenance activities, and accessibility issues\n- Works with internal and external parties, including vendors, developers and product managers to resolution\n- Performs customer site break fix activities remotely (or dispatch to site when required) using global consistent methodologies and tools\n- Maintains an advanced understanding of standard customer environments, including operating systems and cloud technology, and products being supported and how they relate to a client’s workflow and integration needs\n- Uses procedure mentality and domain expertise on internal or external business issues to improve products and services or processes. Is an active contributor to product release rollouts and upgrades programs\n- Leads projects or project steps within a broader project or has accountability for ongoing activities.\n- Manages technical support for key strategic accounts\n\nResponsible for technical knowledge build-out on Desktop products\n\nIncorporates industry trends and newest technologies to adapt training plan to evolving customer needs\n\nCollaborating with wider technical support teams to set service delivery standards and playbooks\n\nProvide reports & draw key insights to support operational decisions and ensure service delivery\n\n**Qualifications**\n\nHighly driven individual with a growth mindset and is passionate about business process improvement\n\nAbility to work under pressure in a matrix environment and navigate ambiguity\n\nExperience in managing situations with varying level of collaborator seniority across the business\n\nSuperb communication, interpersonal, analytical & critical-thinking skills\n\nGood understanding of digital technologies, automation tools, and emerging trends in the digital landscape.\n\nBackground in reporting and data analysis\n\nProject management experience and proficiency in managing complex initiatives from conception to completion\n\nPresentation skills—able to present and communicate effectively in front of global collaborators using multiple communication platform to support a business narrative\n\nStrong business & market knowledge\n\n**Career Stage:**\n\nSenior Associate\n\n**London Stock Exchange Group (LSEG) Information:**\n\nJoin us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.\n\nLSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.\n\nOur purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.\n\nWorking with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.\n\nYou will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.\n\nLSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.\n\nPlease take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.\n\nIf you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.\n\nIf you want to apply for a job, please click the Apply button. You will then be redirected to our Careers sign-in page where you can enter your existing credentials or set up an account with us.\n\nIf there is nothing that currently suits you, feel free to send us your Resume\u002FCV\n\nLSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.\n\nOur culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.\n\nOur Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions.\n\nExplore our divisions\n\nLSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific.\n\nFind out more\n\nGet to know some of our people who are pushing the boundaries of technology, finance and more around the world.",{"networking":100,"data analysis":101,"cloud computing":100,"automation tools":101,"windows operating system":100},4,3,[40,41,42,43,44],{"communication":100,"interpersonal skills":100,"analytical thinking":100,"critical thinking":100,"presentation skills":100,"project management":100,"collaboration":100,"mentoring":100,"problem-solving":100,"adaptability":100},[45,46,47,48,49,50,51,52,53,54],{"reporting":101,"customer service":100,"market knowledge":101,"technical support":100,"project leadership":100,"system optimization":100,"financial data analysis":101,"business process improvement":100},[55,56,57,58,59,60,61,62],{"detected_language_jobad":108,"required":109},"en",[110],[111],{"language":112,"level":113},"ENGLISH","C1",5,[116,117],"Information and Communications Technology Service Managers","Client Information Workers",[116,117],"https:\u002F\u002Flseg.wd3.myworkdayjobs.com\u002Fen-us\u002Fcareers\u002Fjob\u002Find-blr-divyasree-technopolis\u002Fsr-technical-specialist---workflows-technical-support_r0116209-1",1]