Claims - Reconciliations Team Leader

JOB DETAILS / ROLE PURPOSE

Our Claims team process millions of medical claims from 180 countries. Our team is diverse, with 60 nationalities processing claims in 28 languages. We are looking for an enthusiastic and motivated People Leader, who will manage a team of Provider Claims Support Officers dedicated to key client accounts. The ideal candidate will have a background in people and performance management in a multicultural environment. Experience in health insurance is not a requirement. It’s more important that you can lead and motivate a team in a business that is growing and changing rapidly.

KEY RESPONSIBILITIES

• Drive team and individual performance
• Supply direction and insights to exceed service level goals
• Coach, mentor and remove roadblocks for your team
• Proactively identify improvements/suggestions within your team, identify and implement system/process enhancement ideas to maximise productivity and improve quality
• Provide training on specific processes and procedures when needed, ensuring defined learning objectives are met.
• Communicate to management on performance, challenges and opportunities to improve
• Proactively drive improvements and great customer service.
• Lead initiatives to drive employee engagement and development
• Advocate an atmosphere of open, honest communication

KEY REQUIREMENTS

• 5 years’ experience in a people leadership and/or contact centre role
• Experience working in a target driven environment
• Customer focused
• Strong communication (verbal & written)
• Honesty and Integrity
• Ability to work under pressure
• Highly motivated and proactive
• Ability to motivate others
• Previous experience working with a provider or hospital background is highly valued.

87207 | Operations | Professional | [[custPositionClusterCSB]] | Allianz Partners | Full-Time | Permanent