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Management",{"id":549,"slug":550,"title":551,"raw_title":182,"is_featured":183,"company":552,"raw_hiringOrganization_logo_url":182,"processed_city_gmaps":553,"processed_country_iso_code_gmaps":554,"processed_home_office":191,"processed_salary_min":192,"processed_salary_max":193,"processed_salary_currency":172,"processed_salary_source":194,"processed_working_hours":555,"processed_employment_types":18,"processed_it_skills":556,"processed_it_skills_labels":557,"processed_job_expertise_skills":570,"processed_job_expertise_skills_labels":571,"max_cpc":219,"actual_cpc":219},56325,"director-it-resilience-and-modernization-lead-fwd-group-management-holdings-limited","Director, IT Resilience and Modernization Lead",{"name":185,"slug":186,"logo_url":182},[188],[190],[175],{"aws":35,"gcp":35,"sre":35,"itil":42,"aiops":35,"azure":35,"ci\u002Fcd":35,"datadog":35,"elastic":35,"slo\u002Fsli":35,"dynatrace":35,"iso 22301":42,"iso 27001":42,"kubernetes":35,"nist 800-61":42,"error 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Operations",{"id":580,"slug":581,"title":582,"raw_title":182,"is_featured":183,"company":583,"raw_hiringOrganization_logo_url":182,"processed_city_gmaps":584,"processed_country_iso_code_gmaps":585,"processed_home_office":191,"processed_salary_min":519,"processed_salary_max":520,"processed_salary_currency":169,"processed_salary_source":194,"processed_working_hours":586,"processed_employment_types":18,"processed_it_skills":587,"processed_it_skills_labels":588,"processed_job_expertise_skills":600,"processed_job_expertise_skills_labels":601,"max_cpc":219,"actual_cpc":219},56334,"senior-manager-cloud-database-engineering-lead-fwd-group-management-holdings-limited","Senior Manager, Cloud Database Engineering Lead",{"name":185,"slug":186,"logo_url":182},[188],[190],[175],{"aws":35,"as400":15,"azure":35,"genai":35,"kafka":42,"dbmoto":15,"ibm cdc":15,"mongodb":35,"data lake":42,"scripting":42,"automation":42,"kubernetes":42,"ms sql server":35,"data migration":42,"large language models":42},[589,590,204,268,107,591,592,147,593,594,595,596,597,598,599],"MS SQL Server","MongoDB","Kafka","Scripting","GenAI","Large Language Models","Data Migration","DBmoto","IBM CDC","AS400","Data Lake",{"itil":15,"devops":42,"compliance":42,"data security":42,"it governance":42,"capacity planning":42,"incident response":42,"performance tuning":35,"project management":42,"database management":35,"cloud database engineering":35},[602,603,604,361,340,269,605,606,566,57,209],"Database Management","Cloud Database Engineering","IT Governance","Capacity Planning","Performance Tuning",{"id":608,"slug":609,"title":610,"raw_title":182,"is_featured":183,"company":611,"raw_hiringOrganization_logo_url":182,"processed_city_gmaps":612,"processed_country_iso_code_gmaps":613,"processed_home_office":191,"processed_salary_min":519,"processed_salary_max":520,"processed_salary_currency":169,"processed_salary_source":194,"processed_working_hours":614,"processed_employment_types":18,"processed_it_skills":615,"processed_it_skills_labels":616,"processed_job_expertise_skills":619,"processed_job_expertise_skills_labels":620,"max_cpc":219,"actual_cpc":219},56313,"assistant-vice-president-director-group-finance-fwd-group-management-holdings-limited","Assistant Vice President \u002F Director, Group Finance",{"name":185,"slug":186,"logo_url":182},[188],[190],[175],{"excel":42,"finance system design":42,"general ledger systems":42},[428,617,618],"General Ledger Systems","Finance System Design",{"ifrs 9":35,"ifrs 17":35,"m&a accounting":35,"financial analysis":35,"project management":42,"financial reporting":35,"insurance accounting":35,"technical accounting":35,"investment accounting":35,"accounting policy development":35},[621,622,623,624,625,626,627,628,629,340],"IFRS 9","IFRS 17","Technical Accounting","Insurance Accounting","Investment Accounting","Financial Reporting","Accounting Policy Development","M&A Accounting","Financial Analysis",{"id":631,"slug":632,"title":633,"raw_title":182,"is_featured":183,"company":634,"raw_hiringOrganization_logo_url":182,"processed_city_gmaps":635,"processed_country_iso_code_gmaps":636,"processed_home_office":191,"processed_salary_min":519,"processed_salary_max":520,"processed_salary_currency":169,"processed_salary_source":194,"processed_working_hours":637,"processed_employment_types":18,"processed_it_skills":638,"processed_it_skills_labels":639,"processed_job_expertise_skills":643,"processed_job_expertise_skills_labels":644,"max_cpc":219,"actual_cpc":219},56336,"senior-manager-group-digital-platforms-e-commerce-fwd-group-management-holdings-limited","Senior Manager, Group Digital Platforms (E-Commerce)",{"name":185,"slug":186,"logo_url":182},[188],[190],[175],{"jira":42,"cloud":42,"devops":42,"analytics":42,"microservices":42,"mobile development":42,"agile software delivery":35},[640,641,269,141,114,160,642],"JIRA","Agile Software Delivery","Analytics",{"scrum":35,"fintech":42,"insurtech":42,"e-commerce":35,"prototyping":42,"financial services":35,"product management":35,"product backlog management":35,"data-driven decision making":35,"digital platform management":35},[645,646,647,54,648,649,45,650,651,652],"Product Management","Digital Platform Management","E-commerce","InsurTech","FinTech","Product Backlog Management","Prototyping","Data-driven Decision Making",{"id":654,"slug":655,"title":656,"raw_title":182,"is_featured":183,"company":657,"raw_hiringOrganization_logo_url":182,"processed_city_gmaps":658,"processed_country_iso_code_gmaps":659,"processed_home_office":191,"processed_salary_min":660,"processed_salary_max":661,"processed_salary_currency":172,"processed_salary_source":194,"processed_working_hours":662,"processed_employment_types":18,"processed_it_skills":663,"processed_it_skills_labels":664,"processed_job_expertise_skills":668,"processed_job_expertise_skills_labels":669,"max_cpc":219,"actual_cpc":219},56330,"manager-business-analyst-fwd-group-management-holdings-limited","Manager, Business Analyst",{"name":185,"slug":186,"logo_url":182},[188],[190],80000,110000,[175],{"api":42,"jira":42,"confluence":42,"data analysis":42},[132,665,666,667],"Confluence","API","Data Analysis",{"scrum":42,"kanban":42,"agile delivery":35,"uat management":42,"business analysis":35,"process improvement":42,"requirements engineering":35},[670,671,51,45,672,673,38],"Business Analysis","Requirements Engineering","Kanban","UAT Management",{"id":675,"slug":676,"title":677,"raw_title":182,"is_featured":183,"company":678,"raw_hiringOrganization_logo_url":182,"processed_city_gmaps":679,"processed_country_iso_code_gmaps":680,"processed_home_office":191,"processed_salary_min":519,"processed_salary_max":520,"processed_salary_currency":169,"processed_salary_source":194,"processed_working_hours":681,"processed_employment_types":18,"processed_it_skills":682,"processed_it_skills_labels":683,"processed_job_expertise_skills":685,"processed_job_expertise_skills_labels":686,"max_cpc":219,"actual_cpc":219},56332,"senior-manager-alternative-assets-fwd-group-management-holdings-limited","Senior Manager, Alternative Assets",{"name":185,"slug":186,"logo_url":182},[188],[190],[175],{"excel":35,"data & reporting tools":42},[428,684],"Data & Reporting Tools",{"valuation":35,"financial modelling":35,"portfolio management":42,"investment due diligence":35,"transaction documentation":42,"private market investments":35},[687,84,688,689,75,690],"Investment Due Diligence","Valuation","Private Market Investments","Transaction Documentation",{"id":692,"slug":693,"title":694,"raw_title":182,"is_featured":183,"company":695,"raw_hiringOrganization_logo_url":182,"processed_city_gmaps":696,"processed_country_iso_code_gmaps":697,"processed_home_office":191,"processed_salary_min":192,"processed_salary_max":193,"processed_salary_currency":169,"processed_salary_source":194,"processed_working_hours":698,"processed_employment_types":18,"processed_it_skills":699,"processed_it_skills_labels":700,"processed_job_expertise_skills":707,"processed_job_expertise_skills_labels":708,"max_cpc":219,"actual_cpc":219},56345,"vice-president-customer-management-fwd-group-management-holdings-limited","Vice President, Customer Management",{"name":185,"slug":186,"logo_url":182},[188],[190],[175],{"cx analytics":35,"crm platforms":35,"customer data platforms":35,"omnichannel servicing tools":35,"automation and ai applications":42,"digital service transformation":35},[701,702,703,704,705,706],"CRM platforms","CX analytics","Digital service transformation","Customer data platforms","Omnichannel servicing tools","Automation and AI applications",{"conduct risk":35,"journey design":35,"churn management":35,"customer strategy":35,"proposition design":42,"distribution models":42,"root cause analysis":35,"complaints management":35,"customer segmentation":35,"insurance value chain":35,"regulatory compliance":35,"persistency management":35,"customer value management":35,"customer lifetime value (clv)":35,"customer experience (cx) strategy":35},[709,710,711,712,713,714,715,716,717,718,719,720,27,721,722],"Customer Strategy","Customer Experience (CX) Strategy","Customer Value Management","Customer Segmentation","Journey Design","Insurance Value Chain","Persistency Management","Churn Management","Customer Lifetime Value (CLV)","Complaints Management","Root Cause Analysis","Conduct Risk","Distribution Models","Proposition Design",{"name":185,"slug":186,"logo_url":182,"id":724,"jobs":725,"description_de":182,"description_en":182,"industry":182,"headquarters_city":182,"headquarters_country_iso":182,"latitude":182,"longitude":182,"website_url":182,"raw_street":182,"raw_city":182,"raw_zip_code":182,"raw_country":182,"raw_legal_form":182,"raw_bafin_id":182,"raw_trade_names":182,"raw_permissions":182,"translations":182},4209,[726,732,737,739,742,744,746,749,754,759,764,769,771,776,781,786,788,793,798,803,808,810,812,817,819,821,823,825,827,832,834,839,844,846,848,850,852,858],{"id":727,"slug":728,"title":729,"location":182,"raw_job_location_address_addressLocality":730,"raw_hiringOrganization_logo_url":182,"raw_description":731},56331,"manager-it-resilience-and-modernization-fwd-group-management-holdings-limited","Manager, IT Resilience and Modernization","Hong Kong - Cityplaza - L17","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Purpose Serve as the programme and business-analysis engine of the IT Resilience and Modernization function, converting the Director’s strategy into structured, trackable delivery plans across resilience, reliability, and platform-modernization initiatives Own end-to-end programme management for the resilience and modernization portfolio — planning, scheduling, RAID (risks, assumptions, issues, dependencies), governance cadence, and status reporting — so senior leaders always have a clear, evidence-based view of progress Act as the primary business analyst bridging IT SRE, Infrastructure, Cloud, Application, Security, and Business Unit (BU) stakeholders — eliciting requirements, defining SLIs\u002FSLOs in business terms, and documenting target-state processes Establish and drive cloud governance across FWD’s multi-cloud environment to ensure secure, compliant, cost-effective and business-aligned cloud adoption, while supporting One Cloud Team operating performance and investment oversight Key Accountabilities Programme & delivery management Build and maintain integrated plans, milestones, and dependency maps for modernization, cloud-migration, DR\u002FBCP, and observability roll-out programmes Run the governance rhythm — steering packs, working groups, RAID logs, change and decision registers — and drive actions to closure Monitor budget consumption, resource allocation, and vendor deliverables against plan; flag variances early Plan and coordinate application-modernization programmes — legacy refactoring\u002Freplatforming, application-portfolio rationalization and decommissioning, and API \u002F middleware \u002F integration modernization — sequencing waves, dependencies, and cutover\u002Frollback plans across the application estate Business analysis Elicit, document, and prioritize functional and non-functional requirements (resilience, recoverability, scalability, supportability) Translate SLO\u002FSLI and error-budget concepts into business-readable KPIs and acceptance criteria Produce current-state \u002F target-state process maps, gap analyses, and traceability matrices to support modernization decisions Responsible for running application-modernization assessments — application inventory, 7R disposition (retire, retain, rehost, replatform, refactor, repurchase, re-architect), business-capability mapping, and prioritized modernization backlogs and business cases Coordination & reporting Act as the Group Resilience Council secretariat — agendas, minutes, action tracking, and the Resilience 2.0 checklist per BU Consolidate and translate reliability and modernization metrics into management dashboards and narratives for the Director and GMT reporting lines Follow up P1\u002FP2 post-incident review (PIR) administration - scheduling, documentation, and action-item tracking (does not lead incident command) Define, implement and continuously improve cloud governance standards, controls and frameworks across security, compliance, access management, automation, architecture, risk management and cost optimization Cloud Governance Lead governance-related project delivery and stakeholder engagement across Group and local markets, including policy\u002Ftagging automation, compliance checks, remediation actions, cloud best-practice advisory and support for regulatory requirements Qualifications \u002F Experience Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field 8+ years in IT, with a strong core in programme\u002Fproject management and business analysis, ideally within infrastructure, cloud, SRE, or large modernization programmes Proven track record coordinating multi-workstream technology programmes across matrixed \u002F multi-region teams Experience running governance forums and producing executive-level status reporting Hands-on experience in cloud optimization and governance activities not limited to cloud native tools such AWS Guard Duty, Azure Policy, AWS Macie etc Vendor and commercial coordination experience (SOWs, deliverables, invoicing at working level) is an advantage Knowledge & Technical skills Strong PM discipline — planning, scheduling, dependency and RAID management, change control, and financial tracking (Agile and waterfall) Solid BA toolkit — requirements elicitation, process mapping, gap analysis, traceability, and acceptance-criteria definition Working understanding of SRE concepts — SLI\u002FSLO, error budgets, incident management, and observability — sufficient to translate them into business terms Familiarity with cloud platforms (AWS\u002FAzure\u002FGCP), CI\u002FCD, and modernization approaches (refactor, replatform, decommission) at a conceptual level Familiarity with application-modernization frameworks and patterns — 7R disposition, strangler-fig migration, API-led \u002F microservices decomposition, and legacy-to-cloud application delivery Ensuring efficient functioning of cloud governance and processing accordance with company security policies and standards in cloud security Awareness of ITIL 4, ISO 22301\u002F27001, BCP\u002FDR, and insurance-sector regulatory expectations Proficiency with PM \u002F collaboration tooling (e.g., MS Project, Jira, Confluence, ServiceNow) and strong Excel \u002F dashboarding skills Excellent written and verbal communication; fluent in English; Chinese written proficiency preferred FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":733,"slug":734,"title":735,"location":182,"raw_job_location_address_addressLocality":730,"raw_hiringOrganization_logo_url":182,"raw_description":736},56333,"senior-analyst-group-strategic-investments-and-mampa-fwd-group-management-holdings-limited","Senior Analyst, Group Strategic Investments and M&A","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Purpose Provide support on assessment of strategically important transactions for the Group across Asia region, including M&A, partnerships, joint ventures and strategic investments Key accountabilities Support on the execution of Inorganic Activities for the Group in Asia, including merger and acquisition, strategic investment, strategic joint venture, bancassurance partnerships, restructuring and divestment, and any such other similar activities throughout the year, across the different markets Supporting a range of responsibilities for the Group Strategic Investments & M&A team, including building business case, coordinating due diligence, driving valuation and financial models, supporting presentations and approval materials preparation to facilitate a timely and robust decision-making process Preparing transaction material, including bid letters, management meeting materials and transaction documentations Driving and\u002For participating in industry analysis that would provide insights and impact FWD strategy vis-à-vis inorganic activities Responsibility for the ongoing development of market and competitor monitoring and knowledge database to facilitate transaction activities Perform ad hoc responsibilities and duties as assigned Qualifications \u002F experience 3 - 4 years relevant working experience for candidates from in-house insurance M&A, corporate development, and\u002For actuarial functions, financial services consulting, management consulting or transaction advisory background. Bachelor’s or master’s degree in finance, economics, business or related fields from an accredited university Actuarial background is a plus. Candidate with or on path to professional qualification (e.g. CFA \u002F Qualified Actuary \u002F CPA) will be an advantage Ability to coordinate and work with internal stakeholders with limited guidance Knowledge & technical skills Knowledge and experience across Asian insurance markets preferred Understanding of insurance related business and financial metrics Strong analytical, financial modelling\u002Fvaluation and corporate finance skills Good written and verbal communication skills Collaborative team player with a proactive mindset and strong relationship-building skills Ability to meet deadlines and work well under pressure Independent and innovative thinker with can-do attitude Bilingual fluency in English and Chinese FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":322,"slug":323,"title":324,"location":182,"raw_job_location_address_addressLocality":730,"raw_hiringOrganization_logo_url":182,"raw_description":738},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE Lead and manage Cloud (AWS) Operation team to support FWD Group and BU to achieve business targets and goals To build a deep understanding of key business areas around the region to plan, develop and implement) infrastructure solutions that will deliver corporate and service specific objectives and meet the strategic priorities of the BU Develop, and maintain infrastructure automation solutions using Ansible\u002F Terraform\u002F CloudFormation to support cloud operation Become a domain area expert in Cloud management KEY ACCOUNTAIBILITIES Evaluate, respond to, and resolve service issues, design tools and automation to prevent problem recurrence Assist all support teams and services with cloud (AWS) questions, systems settings, problem resolution Provide support to manage security-related settings of cloud (AWS) environment Work with developers, security team and other project teams to create and maintain the cloud (AWS) infrastructure Participate to create and maintain automated monitoring and reporting of cloud (AWS) infrastructure health, performance and cost control Manage the monitoring, updating, optimization, redundancy, stability of cloud (AWS) systems Implement Infrastructure as Code to improve accuracy and efficiency of cloud (AWS) operations Participate in any cloud (AWS) projects deemed necessary by the organization Ensure the team follow the Standard Operating Procedure (SOP) in day-to-day operations Lead the cloud (AWS) operation team to provide day-to-day support of FWD Group & BU and 7x24 hours support for business systems and ensure the shared service provided meet defined SLA Manage implementation of cloud program by coordinating all project management activities Establishing strong relations and partnerships with major vendors and system integrators to work with them in maximizing FWD’s investment in new technology QUALIFICATIONS \u002F EXPERIENCE Degree holder in Computer Science \u002F Information Technology or equivalent with more than 6 years of relevant experience which 2 years in managerial level ITIL foundation certification with relevant experience in this area Holder of professional qualification(s) preferred, e.g. AWS\u002F Azure certification is highly desirable Solid experience in in regional hybrid environment, multi availability zones and multi landing zones environment Experience and knowledge of containers, orchestration tools and container administration, e.g. AWS EKS, Kubernetes, Infrastructure as code (Ansible \u002F Terraform) etc KNOWLEDGE & TECHNICAL SKILLS Project management skill is preferred Advanced level in cloud (AWS) services, preferable with knowledge in multiple AWS services such as Compute, Storage, Containers, Serverless, Analytics, Database, Management & Governance Knowledge of Infrastructure as Code tools like Ansible, Terraform Ability to participate in fast-paced DevOps and Engineering teams within Scrum agile processes Excellent verbal and written communication skills in English Perseverance and rigor in the tasks to accomplish Ability to respect his commitments, prioritize tasks and follow procedure Oriented on teamwork, collaboration and knowledge sharing Excellent problem solving skills Autonomy FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":221,"slug":222,"title":223,"location":182,"raw_job_location_address_addressLocality":740,"raw_hiringOrganization_logo_url":182,"raw_description":741},"Hong Kong - Cityplaza","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE The Vice President, Head of Global HNW Underwriting is accountable for building and leading FWD Global HNW's underwriting function across Asia, the Middle East, Bermuda and other strategic international markets. The role owns the global underwriting strategy, risk appetite, technical standards and operating model required to support sustainable APE and VNB growth while maintaining disciplined mortality, profitability and customer outcomes. Reporting to the GVP, Global HNW Operating Office, the role partners closely with Distribution, Product, New Business, Case Management, Operations, Actuarial, Finance, Risk, Legal, Compliance, Medical and Reinsurance teams to establish FWD as a preferred first-tier HNW carrier for complex, large-case and UHNW business. KEY ACCOUNTABILITIES Global Underwriting Strategy & Performance Formulate and execute the global HNW underwriting strategy, operating plan and capability roadmap, aligned with FWD Global HNW growth priorities Set underwriting appetite, technical standards and service objectives that support achievement of APE, VNB, margin and portfolio-quality targets. Monitor mortality, claims, market, competitor and medical trends and translate insights into underwriting, product and proposition actions. Technical Underwriting & Case Leadership Provide senior oversight and decision leadership for complex, jumbo, non-standard and cross-border HNW and UHNW cases. Establish consistent financial, medical, occupational, avocational and country-risk assessment standards across all HNW issuing entities and hubs. Lead case escalation, exception and referral processes, ensuring decisions are timely, commercially balanced, well documented and within authority. Global Operating Model & Service Excellence Build, lead and develop a high-performing global HNW underwriting team with clear accountabilities, authorities and service standards. Implement an integrated underwriting operating model, including effective case allocation, hub connectivity, workflow management and follow-the-sun support. Drive automation, data, analytics and digital underwriting capabilities to improve turnaround times, productivity, consistency and adviser experience. Reinsurance, Product & Distribution Partnership Manage strategic relationships with reinsurers and medical partners, including facultative support, jumbo capacity, retention solutions and specialist expertise. Partner with Product, Actuarial and Risk to shape competitive product design, underwriting rules, pricing assumptions and portfolio-management actions. Engage priority distributors and senior partners on complex cases, underwriting propositions and market-facing initiatives that strengthen FWD positioning. Governance, Risk & Portfolio Management Establish and maintain global underwriting policies, delegated authorities, quality-assurance standards and governance forums aligned with Group requirements. Monitor underwriting quality, exceptions, concentrations, mortality indicators and portfolio trends, with clear reporting, escalation and remediation. Ensure compliance with local regulation, reinsurance treaties, data-privacy requirements and FWD Group policies across all operating jurisdictions. Leadership & Stakeholder Management Serve as the senior underwriting voice on the Global HNW Leadership Team and advise executive management on risk appetite, capability investments and portfolio performance. Mobilise cross-functional teams across markets and hubs to resolve complex cases, remove execution friction and deliver consistent partner and customer outcomes. Develop succession, technical accreditation and talent plans, including the identification and grooming of high-potential underwriting leaders. QUALIFICATIONS \u002F EXPERIENCE Minimum 15 years of life insurance underwriting experience, with significant HNW and UHNW exposure and at least five years in regional or global leadership roles. Demonstrated expertise in financial underwriting, jumbo and complex-case assessment, international risk evaluation and executive underwriting decisions. Strong knowledge of HNW insurance products, reinsurance structures, underwriting governance and market dynamics across Asia and international HNW markets. Proven record of building underwriting teams and operating models while improving service, consistency, portfolio quality and commercial outcomes. University degree in business, finance, medicine, actuarial science or a related discipline; FALU, FLMI or equivalent professional qualifications are strongly preferred. KNOWLEDGE & TECHNICAL SKILLS Strategic and technically credible underwriting leader with sound judgement and strong ownership of risk, service and commercial outcomes. Excellent communication, influencing and decision-making skills, with credibility at senior executive, reinsurer and distribution-partner level. Strong people leader able to build, motivate and develop a geographically distributed team of specialist underwriters. Collaborative and pragmatic, with the ability to balance underwriting discipline with customer, partner and business needs. Fluent written and spoken English; additional Asian or international-market language capability is an advantage. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":250,"slug":251,"title":252,"location":182,"raw_job_location_address_addressLocality":730,"raw_hiringOrganization_logo_url":182,"raw_description":743},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE To bridge business requirements and technology solutions with the focus on Employee Benefit business by analysing, designing, implementing, and supporting systems that improve business efficiency and user experience KEY ACCOUNTABILITIES Analyze business requirements and translate them into scalable, secure, and maintainable technology solutions Lead application design, development, testing, deployment, and support activities throughout the SDLC Ensure solution quality through effective design reviews, testing, documentation, and adherence to engineering standards Collaborate with business stakeholders, vendors, and technical teams to deliver projects and enhancements successfully Participate in Agile delivery processes and contribute to continuous improvement initiatives Drive adoption of DevOps, CI\u002FCD, automation, and AI-assisted development practices to improve delivery efficiency and software quality Support production systems and ensure timely resolution of incidents and operational issues Provide technical guidance and knowledge sharing support to team members and vendors Recommend solution designs, integration approaches, and implementation strategies that align with business objectives and enterprise standards Address any communication gaps between product owners, designers, quality assurances, etc. to minimize the knowledge gap and deliver the solutions with the right mutual understanding and logics Manage to achieve No \"Unsatisfactory\" result in compliance and security audit Manage to close identified improvement items in the compliance and security audit report within the timeline QUALIFICATIONS \u002F EXPERIENCE Bachelor's degree or Higher Diploma in Computer Science, Information Technology, Software Engineering, or a related discipline Minimum 5 years of application development experience Candidates with equivalent qualifications and relevant experience will also be considered KNOWLEDGE & TECHNICAL SKILLS Core Technical Skills Strong knowledge of Java, Spring Boot, RESTful API, and enterprise application development Strong understanding of database design, SQL, and application integration Understanding of software architecture principles, design patterns, and secure coding practices Familiarity with Agile software development lifecycle and engineering best practices Experience with source code management, code review, and quality assurance processes Good command in both written & spoken English or Cantonese (Mandarin) AI & Modern Engineering Skills Experience using AI-assisted development tools (e.g., GitHub Copilot, ChatGPT, Microsoft Copilot, or similar solutions) for code generation, code review, documentation, testing, and productivity improvement Ability to evaluate and adopt emerging technologies to improve delivery effectiveness and software quality Preferred Technical Skills Experience with front-end technologies such as React Experience with cloud platforms such as Azure, AWS, or GCP Experience with container technologies such as Docker and Kubernetes Experience with CI\u002FCD and DevOps practices Experience with workflow or BPM platforms such as Flowable Experience with event-driven or microservices architecture Experience with observability, monitoring, and performance optimization tools Personal Attributes Strong analytical and problem-solving skills Effective stakeholder management and communication skills Ability to work independently and collaboratively in a fast-paced environment Strong ownership, accountability, and continuous learning mindset FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":291,"slug":292,"title":293,"location":182,"raw_job_location_address_addressLocality":740,"raw_hiringOrganization_logo_url":182,"raw_description":745},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE The GVP, Global HNW Operating Office owns the operating engine that turns FWD's HNW strategy into consistent, high-quality execution across markets. Reporting to the Chief Officer, FWD Global HNW, the role provides end-to-end ownership of the HNW value chain behind distribution, underwriting, new business and case management, policy administration, client service and compliance, whilst building a centralised HNW platform that embeds common workflows, governance and service standards across Hong Kong, Singapore, Bermuda and future hubs such as Dubai. At inception the role also carries Strategy & Enablement, providing a lean, integrated leadership point for operating-model transformation and business performance. As the business scales, Strategy & Enablement separates out and the role sharpens its focus on running a scalable, well-controlled global operating platform. KEY RESPONSIBILITIES Operating Model & Transformation Own the design, build and continuous improvement of the target operating model across all HNW hubs, eliminating fragmentation while preserving jurisdiction-specific regulatory and policy-administration requirements. Establish common, end-to-end workflows, governance and service standards so every step of the HNW value chain has a clearly identified owner regardless of policy jurisdiction. Lead the operational build-out of new hubs (Dubai, Bermuda and future markets) and stand up shared-service capabilities where they improve efficiency, consistency and scalability. Underwriting, New Business & Case Management Oversee the underwriting function and the 'follow-the-sun' model, ensuring complex and jumbo HNW risks are assessed with consistent standards and appropriate window authority across hubs. Own case intake through to policy issue including triage, coordination across advisers, underwriting, operations and control functions, and management of documentation, progress and cycle-time bottlenecks. Policy Administration & Client Service Ensure accurate policy issuance, ownership and assignment records, and reliable execution of policy changes and jurisdiction-specific transactions. Deliver high-quality post-issue servicing that supports persistency, premium financing and complex, cross-market client and adviser needs. Compliance, Finance & Controls Embed day-to-day compliance within HNW operations, securing regulatory sign-offs and supporting filings across jurisdictions, while coordinating with Group HNW Legal & Compliance and adhering to the Group-wide supervisory framework. Own HNW finance operations, including expense management, management information, dashboards, planning and performance reporting. Maintain a strong control environment with clean audit and regulatory outcomes across all hubs. Technology & Platform Drive delivery and adoption of a single HNW technology platform, giving all teams end-to-end visibility and a seamless broker experience across jurisdictions. Champion data quality, automation and straight-through processing to improve speed, accuracy and scalability. Strategy & Enablement (at inception) Translate strategy into delivery, securing Legal, Compliance and functional sign-offs and carrying decisions through to execution. Support sales enablement (structuring, training, content and marketing) and the development of the global HNW platform, transitioning these to a dedicated Strategy & Enablement function as the business scales. Leadership & Stakeholder Management Build, lead and develop a multi-hub operating team, across Hong Kong, Singapore, Bermuda and Dubai. Partner closely with Distribution, Products, Group functions and local BU leadership to balance central standards with local execution and continuity. Clear performance reporting, decision points and recommendations to senior leadership QUALIFICATIONS \u002F EXPERIENCE Senior operations, COO or transformation leadership experience in life insurance, private banking or wealth management, ideally within the HNW \u002F UHNW segment. Deep understanding of the HNW value chain, underwriting of complex and jumbo cases, new business and case management, policy administration and in-force servicing across multiple jurisdictions. Track record of building and scaling multi-hub operating models and standing up new locations or shared-service capabilities. Strong grasp of compliance, controls and regulatory expectations across markets such as Hong Kong, Singapore, Bermuda and Dubai. Experience delivering technology platforms and driving automation and straight-through processing in a regulated environment. KNOWLEDGE & TECHNICAL SKILLS Strategic and commercial mindset, with clear ownership of outcomes and the ability to link operational performance to financial performance Excellent stakeholder management and influencing skills, comfortable operating with senior leadership, Group functions and local BUs. Strong people leader able to build, motivate and develop teams across time zones and cultures. Structured, action-oriented and pragmatic, balancing central standards with local execution and continuity. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":347,"slug":348,"title":349,"location":182,"raw_job_location_address_addressLocality":747,"raw_hiringOrganization_logo_url":182,"raw_description":748},"Hong Kong - Cityplaza - L13","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE Responsible to support VP Group Compliance for Whistleblowing (WB), Misconduct, Fraud and other investigations. KEY ACCOUNTAIBILITIES Group Office Responsible for investigation of WB, misconduct and fraud cases, as well as other investigations Prepare investigation reports to ensure compliance with the internal and external requirements\u002F standards. Ensuring timeliness, consistency and accuracy of investigations as well as proper record\u002Ffiling of investigations Handle\u002Freview the correspondence on enquires\u002Frequests received from regulators\u002FLaw Enforcement Agencies (LEA). Assist in the execution of the Dawn Raid plan Conduct gap analysis\u002Fassessments on new internal\u002Fregulatory requirements\u002Fchanges Establish, implement and enhance fraud risk management policies, program, risk assessment, KRIs, monitoring, reporting and analysis Develop the Group-wide oversight\u002Fmonitoring to ensure effective processes and control procedures and overall capabilities to identify, assess and mitigate fraud risks Provide training to staff as appropriate Business Units Review in-scope WB, misconduct, fraud, sales conduct and other investigation reports prepared by BUs to ensure compliance with internal and external requirements\u002Fstandards. Provide oversight, guidance and, where required, lead or support such investigations. Monitor country reporting of such investigation cases, ensuring timeliness, consistency and accuracy as well as proper record\u002Ffiling Support localizing the Group Policies\u002FStandards relating to investigations, collaborating with various stakeholders to ensure smooth launch Monitor liaison with LEAs. Provide assistance\u002Fadvice to staff when handling requests from LEAs Co-ordinate with countries to implement and enhance Group-wide fraud risk prevention and detection infrastructure, analysis and investigations Review, advice and challenge fraud risk assessment of BUs Manage and support fraud incidents and all other internal review findings, oversee the quality of root cause analysis and mitigation actions and risk remediation matters Support training to staff as appropriate QUALIFICATIONS \u002F EXPERIENCE Bachelor’s degree in Law, Accounting or Business +7 years of complaint\u002Finvestigation related working experience in financial institutions in Asia Relevant experience in dealing with regulators\u002FLEA such as Hong Kong Insurance Authority, Hong Kong Police Force and ICAC Familiar with insurance related legislation and regulatory requirements in Hong Kong KNOWLEDGE & TECHNICAL SKILLS Able to work independently under pressure and as a team player Direct experience of managing internal and external stakeholders in multi-cultural environments Cantonese speaking skill. Good communication and interpersonal skills Strong analytical and problem-solving skills Willingness to travel FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":750,"slug":751,"title":752,"location":182,"raw_job_location_address_addressLocality":747,"raw_hiringOrganization_logo_url":182,"raw_description":753},56311,"avp-group-investment-saataa-fwd-group-management-holdings-limited","AVP, Group Investment (SAA\u002FTAA)","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE As the core asset strategist in the Group ALM function, this role will drive portfolio management and ALM strategies to maximize firm value, while managing financial risks in accordance with the Group’s risk appetite framework and other constraints KEY ACCOUNTAIBILITIES Establish and conduct regular reviews on Group-wide policies and procedures for ALM processes and SAA \u002F TAA determination, and manage related governance processes Lead SAA and TAA reviews for business units (BUs) in accordance with the Group’s risk appetite framework, and coordinate with other Group and business unit functions Calibrate BU investment benchmarks and their consistency with approved SAA and TAA Advise senior management (Group and BUs) on ALM, SAA and risk management strategies Define and agree with (Group and BU) management teams on the hedging targets and ALM priorities on a regular basis; drive consistency and efficiency in ALM practices across BUs Review and recommend (Group and BU) ALM actions (e.g. hedging, duration management), optimizing across return, capital, liquidity, accounting and other constraints Assess implications of regulatory developments on ALM \u002F SAA strategies, and recommend changes where appropriate Review and advise on TAA \u002F SAA strategies for new products and\u002For emerging risks, and ensure the investments strategy is optimized for the product economics and changing macro economic environment Contribute to the business planning and investment planning processes, and ensure that key investment activities are within approved limits Collaborate closely with the Actuarial, Finance, Risk and Treasury teams to ensure that the implications of and the interactions between any ALM, business and\u002For management actions are considered Respond to regulatory requests on TAA \u002F SAA-related matters as appropriate QUALIFICATIONS \u002F EXPERIENCE 10+ years of experience in finance, investment, actuarial, or risk management functions of life insurance companies Professional qualification from internationally recognized professional body (e.g. FSA \u002F FIA \u002F CFA \u002F FRM or equivalent) Degree in Actuarial, Finance, Economics, Mathematics or related discipline KNOWLEDGE & TECHNICAL SKILLS Experience working across multiple markets \u002F regulatory regimes, and understanding of local BU dynamics in a regional or group capacity Deep understanding of ALM frameworks, including duration, key-rate duration, convexity, liquidity and hedging strategies Solid knowledge in insurance balance sheet and in the dynamics between different valuation bases and financial metrics (IFRS, EC, local solvency) Strong understanding of market risk dynamics and their interaction with insurance liabilities Familiar with capital market instruments, including derivatives and structured products Solid understanding of insurance products (par, non-par, unit-linked etc.) and their ALM implications across different liability profiles FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":755,"slug":756,"title":757,"location":182,"raw_job_location_address_addressLocality":740,"raw_hiringOrganization_logo_url":182,"raw_description":758},56315,"assistant-vice-president-high-net-worth-compliance-fwd-group-management-holdings-limited","Assistant Vice President, High Net Worth Compliance","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE - Compliance function for our High Net Worth (HNW) business Lead the build and maintenance of group- wide compliance support to our HNW business Define priorities of the HNW compliance function in close collaboration with the Group HNW team Work closely with the BUs who handle HNW business and provide insights and direction on the buildout of our HNW compliance workflows and IT. Help identify and implement external databases that will help FWD onboard clients easier\u002Ffaster. KEY ACCOUNTABILITIES – Compliance Oversight HNW and cross-border sales compliance oversight HNW customer onboarding, source of wealth reviews, and enhanced due diligence oversight HNW product governance and new initiative reviews Regulatory engagement relating to HNW and cross-border activities Coordination with Legal, Product, Operations and Compliance FCC teams on HNW strategy initiatives Provide guidance, coaching, and training to Compliance teams across the Group Proactively escalate issues of concern to Compliance and Risk senior management where non-financial risk issues arise QUALIFICATION, KNOWLEDGE & EXPERIENCE 12+ years' experience in regional or global financial institutions (insurance or banking) Direct experience supporting HNW channels Strong AML and sanctions experience Bachelor or equivalent degree in legal, accounting, business, or finance Business acumen to drive transformational changes while balancing the interests of relevant stakeholders Expert stakeholder management and executive communication, including experience in managing different Asian cultures and ability to influence without authority. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":760,"slug":761,"title":762,"location":182,"raw_job_location_address_addressLocality":730,"raw_hiringOrganization_logo_url":182,"raw_description":763},56341,"senior-manager-group-procurement-technology-digital-amp-it-professional-services-fwd-group-management-holdings-limited","Senior Manager, Group Procurement (Technology, Digital & IT Professional Services)","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Senior Manager, Group Procurement (Technology, Digital & IT Professional Services) PURPOSE We are seeking a highly experienced procurement professional to join Group Procurement, with a strong focus on Technology, Digital and IT Professional Services. This role will lead the sourcing and category management of external partners supporting technology delivery, including IT consulting, system integration, digital\u002Ftechnology advisory, managed services, and contingent workforce. The successful candidate will drive strategic sourcing, commercial excellence, and vendor performance across critical technology initiatives. KEY ACCOUNTAIBILITIES Category Leadership Own and drive category strategy for Technology, Digital and IT Professional Services spend, aligning with Group priorities and transformation agenda Manage a broad supplier base including IT consulting firms, system integrators, and digital service providers Lead demand management, supplier rationalization, and value optimization initiatives Strategic Sourcing & Commercial Excellence Lead end-to-end sourcing activities including market analysis, RFx execution, supplier selection, and contracting Structure and negotiate complex agreements (MSA, SOW, outcome-based and managed services models) Establish rate cards, benchmarking frameworks, and role-based pricing models for technology services Vendor & Delivery Model Management Define and implement optimal engagement models (e.g. T&M, fixed price, managed services, milestone-based delivery) to support technology initiatives Manage supplier performance through KPIs\u002FSLAs, governance forums, and regular reviews Drive continuous improvement and innovation across key technology vendors Risk, Governance & Compliance Lead vendor due diligence and third-party risk management across technology suppliers Ensure compliance with Group policies, regulatory requirements, and contract governance standards Support enterprise-wide vendor lifecycle and risk management frameworks Stakeholder & Business Partnering Act as a trusted advisor to Technology, Digital, and business stakeholders on sourcing strategy and commercial structuring Partner closely with IT, Finance, Risk, and business units across markets Transformation & Value Delivery Drive cost optimization, operational efficiency, and measurable value outcomes across Technology and Digital Professional Services spend Support procurement transformation and continuous improvement of sourcing and P2P processes QUALIFICATIONS Bachelor’s degree in Supply Chain, Business, or a related discipline Minimum 12 years of procurement experience with strong focus on Technology, Digital or IT Professional Services sourcing Proven experience managing sourcing for IT consulting, system integrators, or technology service providers Strong expertise in category management, contract structuring, and complex commercial negotiations Familiarity with technology domains such as cloud, AI, digital transformation, or managed services is preferred Strong stakeholder management skills with the ability to influence senior stakeholders Excellent negotiation, analytical, and problem-solving capabilities FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":765,"slug":766,"title":767,"location":182,"raw_job_location_address_addressLocality":730,"raw_hiringOrganization_logo_url":182,"raw_description":768},56343,"senior-manager-it-workspace-and-end-user-engineering-fwd-group-management-holdings-limited","Senior Manager, IT Workspace and End User Engineering","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE Take lead and manage Endpoint computer and IT workplace related projects. Review, assess and study new technology and come up with standard of user endpoint\u002Fcomputers and IT workplace that become a standard across the organization. Works with Service Delivery Manager and ServiceDesk Lead to assure the project deliver on time, on scope and on budget. Acting as a project lead to work with Service Delivery Manager and ServiceDesk Lead to assure the project deliver on time, on scope and on budget. Senior Manager, End User Experience and Workplace Engineering is responsible for leading and managing a team of IT professionals to deliver exceptional workplace IT services across the organization. This role focuses on providing strategic leadership, overseeing complex IT operations, and ensuring that workplace IT solutions align with the company’s long-term objectives. In this senior capacity, the role involves driving large-scale IT initiatives, managing cross-functional projects, and ensuring the smooth execution of workplace technology strategies. The Senior Manager is accountable for optimizing IT service delivery, fostering continuous improvement, and maintaining operational excellence across all workplace technologies Additionally, this role includes broader management responsibilities such as risk management, governance, compliance, and financial oversight. The Senior IT Workplace Engineer Manager plays a pivotal role in shaping the IT workplace roadmap, collaborating closely with senior executives, business units, and external stakeholders to ensure that IT services are forward-looking, cost-effective, and responsive to the evolving needs of the organization. KEY ACCOUNTAIBILITIES Assess latest technology to identify and develop custom technology solutions that improve employee experiences, productivity and effectiveness. Design project plan, coordinate business users on UAT and implement solution. Invoke problem escalation process to next level of support. Learning and sharing knowledge in different forms, from contributing with articles in the Knowledge Database up to delivering training or facilitating forums. Communicate with Incident Management, Change Management, Problem Management and respective support teams. Any other ad-hoc IT tasks as per assigned. 1. Leadership & Strategic Management: Lead and inspire the IT workplace engineering team, driving a culture of excellence and continuous improvement Set and oversee strategic goals for workplace IT services, ensuring alignment with organizational objectives and long-term business strategies Provide senior-level technical guidance and direction, ensuring the implementation of scalable and innovative workplace IT solutions Shape the IT workplace roadmap, ensuring the team is equipped to meet future challenges and evolving business needs 2. Operational Oversight: Oversee all aspects of IT workplace services, including helpdesk operations, AV\u002Fmeeting room technology, and desktop\u002Fmobile device management Ensure seamless daily operations by streamlining workflows, addressing high-priority technical issues, and implementing risk mitigation strategies Establish, refine, and enforce IT workplace processes and procedures to boost operational efficiency, maintain high service standards, and enhance user satisfaction 3. Strategic Project Management & Delivery: Lead and manage large-scale, cross-functional IT workplace projects such as system upgrades, migrations, and technology rollouts. Ensure projects are delivered on time, within scope, and within budget Integrate new workplace technologies with minimal disruption, maximizing efficiency and improving the user experience Regularly review and evaluate the success of projects, leading post-implementation assessments to drive continuous improvement in IT project execution 4. Vendor & Contract Management: Develop and maintain strategic relationships with external vendors and service providers, ensuring high-quality service delivery and favorable contract terms Lead contract negotiations and manage vendor performance to drive cost-effective procurement and service agreements Ensure that vendor partnerships align with the company’s technological and operational goals, while maintaining compliance with contractual obligations 5. Risk & Compliance Management: Oversee compliance with IT governance frameworks, data security, privacy regulations, and other regulatory requirements Serve as the primary point of contact for internal and external audits, collaborating with risk management and internal audit teams to ensure adherence to compliance standards Develop and implement security protocols and risk mitigation strategies to safeguard workplace IT infrastructure and ensure business continuity 6. Team Development & Training: Foster the professional growth of the IT workplace team by developing comprehensive training and development programs Identify skills gaps and design targeted training initiatives, ensuring the team remains at the forefront of industry trends and technological advancements Promote a learning culture by encouraging knowledge sharing, collaboration, and certification opportunities for team members 7. Service Monitoring & Continuous Improvement: Monitor and analyze IT workplace performance metrics (KPIs, SLAs) to ensure consistent delivery of high-quality services and support Lead initiatives to optimize workplace IT processes, focusing on data-driven insights to enhance technology performance and operational efficiency Proactively identify and recommend innovative solutions to improve workplace technology and align IT services with user needs and business goals 8. Stakeholder Collaboration & Communication: Collaborate closely with senior leadership, department heads, and business units to ensure workplace IT services support broader business strategies and operational requirements Act as the primary liaison between IT and other departments, driving cross-functional project execution and ensuring alignment on business-critical initiatives Provide regular updates to executive stakeholders, sharing insights on IT workplace performance, strategy, and the progress of key initiatives 9. Compliance & Security: Ensure adherence to company-wide IT governance policies, security protocols, and risk management frameworks Minimize IT vulnerabilities and ensure data protection through robust compliance measures and security best practices Collaborate with cybersecurity teams to ensure workplace technology is secure, compliant, and resilient to emerging threats 10. Budget & Cost Management: Manage the IT workplace budget, optimizing spending while ensuring the delivery of high-quality services Monitor and control operational expenses, ensuring adherence to budgetary constraints without compromising service levels Evaluate and improve the efficiency of vendor management and procurement strategies to ensure cost-effectiveness and alignment with financial goals QUALIFICATIONS \u002F EXPERIENCE At least 8 - 10 years of solid experience in helpdesk\u002Fonsite\u002Fworkplace engineering is a must Degree from Information Technology or equivalent discipline. Experience with Azure\u002FSCCM\u002FInTune is a plus In-depth knowledge of workplace technologies, including networking, cloud platforms (e.g., Microsoft Azure, AWS), and security protocols. Experience in Office 365 environments including implementation of Exchange, OneDrive, Teams and SharePoint Experience with Desktop deployments and rollouts, upgrading to latest Windows Clients, SCCM & Intune Experience with supplemental technologies such as migration tools associated with modern workplace technologies Skills and experience with automation tools such as PowerShell and various scripting tools Proficient with technical writing and document along with effective presentation skills Strong communication skills and technology consulting project-based background Proven leadership experience, with a record of accomplishment of managing and motivating technical teams in a high-performance environment KNOWLEDGE & TECHNICAL SKILLS Good understanding of cloud concepts Good understanding of networking infrastructure components and enterprise scale implementations Good understanding of security such as PKI and certificate Experience with various methods of troubleshooting tools such as Wireshark, Fiddler will be a plus Work experience in organizations and projects with heavy client interactions Ability to quickly learn and develop skills in new technologies Thrives and welcomes the dynamic and constantly eveol Exceptional leadership and team management skills Advanced project management capabilities, with a focus on planning, risk mitigation, and delivery Effective communication and collaboration skills, with the ability to interact effectively with senior stakeholders and cross-functional teams A strategic mindset with the ability to implement long-term IT workplace strategies Excellent vendor and contract management skills, with a focus on optimizing cost and service quality Proactive in identifying areas for improvement, driving innovation, and ensuring best practices in IT service delivery FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":608,"slug":609,"title":610,"location":182,"raw_job_location_address_addressLocality":747,"raw_hiringOrganization_logo_url":182,"raw_description":770},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE Key technical accounting expert for the Group Accounting policy SME on IFRS 9 and 17 Key liaison for business units on technical accounting decisions Accounting lead for significant transactions, including but not limited business operations, M&A, investments and financing activities Develop and lead implementations for changes in accounting standards and enhancements in accounting applications Communication of key accounting decisions to executive management KEY ACCOUNTAIBILITIES Accounting and Reporting Maintain Group Accounting Manual and policies Develop new accounting policies and\u002For guidance. Work closely with the business units to implement changes. Provide technical accounting advice to business units, being a key business partner with the business units to resolve accounting issues. Accounting advice should cover accounting, business, compliance and governance related considerations. IFRS 9 and 17 subject matter expert for the Group Prepare accounting memos and board reports on key accounting matters Prepare and review Financial Statements disclosures, including accounting policy related disclosures Support general ledger and finance system design to ensure alignment with Group accounting policy Drive accounting assessment on significant transactions, including but not limited business operations, M&A, investments and financing activities Projects and Partnerships Support high profile strategic projects from an accounting perspective Work closely with other Group functions, including Legal, Treasury, Actuarial, M&A and FP&A teams, and BUs, to deliver job responsibilities QUALIFICATIONS \u002F EXPERIENCE Qualified accountant 12+ years practical experience, with an emphasis on technical accounting related experience Comprehensive knowledge in insurance and investment accounting. Insurance company accounting policy team background preferred IFRS 9 and 17 implementation experience. Strong analytic skills and numeric senses. Attention to detail, deadline-oriented with multi-tasking skills Ability to manage teams to deliver project goals. Strong communication and relationship skills with a proven ability to influence executive management. Proven ability to generate change in financial processes and adapt to a fast-moving environment. Candidates with extensive experiences may be considered for the Assistance Vice President FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":772,"slug":773,"title":774,"location":182,"raw_job_location_address_addressLocality":730,"raw_hiringOrganization_logo_url":182,"raw_description":775},56314,"assistant-vice-president-delivery-lead-fwd-group-management-holdings-limited","Assistant Vice President, Delivery Lead","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE Entrusted with comprehensive ownership and leadership duties, which includes forging strategic partnerships with C-suite Executives in FWD markets to create and manage the technical delivery of value with a common approach with both internal and external resources, leveraging Agile and Engineering expertise Spearhead the definition and execution of the long-term roadmap for FWD OMP technology solutions ensuring alignment with Market business goals and evolving customer dynamics to maximize ROI Lead, strategize, drive and manage OneMod technology, Devops, Infrastructure and Security Delivery function that operates across FWD Group in 9 FWD Markets: Strategize and Drive Delivery roadmaps, System landscape and Technology Architecture working closely with markets and their associated systems. Drive delivery of OneMod Platform with right set of workflows that empower business operators and drive measurable value across the Insurance lifecycle. Accountable to lead the OneMod Platform strategy and roadmap by creating new value propositions and services that meet and exceed customer needs and achieve sustainable business growth for all markets of FWD. Achieve defined and targeted business outcomes in efficiency improvement, cost optimization, process simplification in New Business, Servicing and Claims by driving the delivery initiative at scale to adopt OneMod for FWD markets Conduct holistic assessments of the existing Insurance System Landscape to uncover systemic inefficiencies, friction points, and strategic opportunities for process optimization and innovation. Drive systemic improvements by identifying root causes, tracking initiative outcomes, and enabling C-suite Executives to make informed decisions through strategic insights. Lead to define key problems during delivery of the OMP initiatives for different markets and identify right & practical solutions to resolve these constructively Be a thought leader on insurance technical solutions to deliver the needed capabilities to ensure the successful delivery of OneMod as a platform to serve the markets across FWD at scale. Define, institutionalize, and continuously refine key operational and financial performance indicators across OMP Program and delivery teams. Ensure robust governance mechanisms are in place to analyze, report, and monitor delivery performance trends. Engage and align with C Suite stakeholders across the FWD Bus and FWD Group to agree and standardize technology integration and OPS optimization through OneMod adoption. Demonstrate domain expertise to create solutions to help markets and drive operational efficiency. Lead Delivery for multiple squads and Business Units. KEY ACCOUNTAIBILITIES Stay abreast of AI and other emerging technologies and evaluate their potential impact on OneMod platform offerings to drive futuristic technology solutions. Drive innovation experimenting with new technologies, frameworks, and best practices. Define, strategize and drive the technology roadmap of OneMod aligned with business goals to deliver best in class business systems. Visionary leadership to OneMod engineering teams to meet expected benefits and business outcomes. Create & keep the momentum through simplifying the long-term strategic outcomes to continuous deliveries of incremental value to the Business Units Foster a culture of continuous delivery of customer value aligned with FWDs overall Vision and Strategy Lead to define key problems during delivery of the initiatives and identify right & practical solutions to resolve these constructively Support architecture governance through use of effective metrics that inform and influences executive decisions Coach team and develop capabilities to ensure the continuous and frequent delivery of value to customers and stakeholders Foster close stakeholder engagement and management across all initiatives. Lead to define the Devops and Cloud innovation roadmap and implementation strategy with Market teams and Technology leaders across OneMod platform, driving the adoption of the new innovative technologies. Define measurable and quality metrics for solutions as assigned as they have a sizable impact on the business performance at each market and require advanced judgement to develop new and practical solutions. Design the cloud infrastructure that supports the organization’s velocity which includes creating and maintaining the continuous delivery pipeline toolchain, including continuous integration, automated builds, automated build verification testing, and automated deployment Ensure optimal resource allocation of team capacity, and continuous improvement of team performance and their technical and non-technical competencies on OneMod Delivery. QUALIFICATIONS \u002F EXPERIENCE 14+ years’ experience in engineering leadership and technical Leadership within Insurance \u002F Financial Services Industry 10+ years IT delivery experience on technological solutions across insurance systems 16+ Years of total IT experiences on various technologies Architecture and Design expertise with AWS or Azure Clouds Delivery Leadership Experience in Life and GI insurance domain systems and transformation Programs Well versed with system integration, APIs, Service Oriented Architecture and micro services architecture Experience in AI driven technologies. Experience building, integrating, deploying and provisioning business services KNOWLEDGE & TECHNICAL SKILLS Solid knowledge in Insurance domain and Insurance system architecture. Thought leader and comprehensive understanding of financial services, Insurance, Transformation, Agile, Project delivery Solid knowledge in engineering standards and practices Proficient in various technologies like Micro services, Api’s data warehousing concepts and tools, ETLs. Expertise in multi country Program Management in Agile Delivery Deep knowledge on latest and emerging technologies and practice, such as AI, DevOps, Cloud, Microservice, APIs and Mobile App Exemplify good interpersonal communication skills at all levels of business users, markets, IT, partners and vendors Good command of spoken and written English FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":777,"slug":778,"title":779,"location":182,"raw_job_location_address_addressLocality":740,"raw_hiringOrganization_logo_url":182,"raw_description":780},56316,"assistant-vice-president-high-net-worth-strategy-fwd-group-management-holdings-limited","Assistant Vice President, High Net Worth Strategy","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE The AVP, HNW Strategy will be responsible for shaping and driving the strategic development of FWD Private’s High Net Worth business across Asia. The role will support the design and execution of the HNW growth agenda, including distribution strategy, market expansion, proposition development and strategic partnerships. KEY ACCOUNTABILITIES Develop and execute FWD Private’s regional HNW strategy Drive strategic partnerships and growth initiatives Support market expansion across Asia Coordinate cross-market HNW initiatives Lead strategic planning and business assessments Support proposition and operating model development QUALIFICATIONS \u002F EXPERIENCE 10–15 years of experience in HNW\u002FUHNW insurance, private banking or strategic business development Strong understanding of HNW distribution ecosystems Regional Asia experience preferred Proven strategy and partnership management experience KNOWLEDGE & TECHNICAL SKILLS Strategic planning and business development capability Financial and commercial analysis Stakeholder and partnership management Executive communication and presentation skills Understanding of cross-border insurance structures advantageous FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":782,"slug":783,"title":784,"location":182,"raw_job_location_address_addressLocality":740,"raw_hiringOrganization_logo_url":182,"raw_description":785},56317,"assistant-vice-president-savings-and-high-net-worth-products-fwd-group-management-holdings-limited","Assistant Vice President, Savings and High Net Worth Products","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE This role is responsible for supporting the Group Centre of Excellence (COE) for Savings and High Net Worth (HNW) products, driving consistent application of product structuring principles, proposition frameworks and playbooks across markets to enable well-structured, competitive and commercially effective product outcomes. The role focuses on supporting Business Units (BUs) in shaping Savings and HNW product propositions, ensuring alignment with Group standards while allowing for market-specific adaptation. It plays a key role in: Supporting consistent application of Savings & HNW product frameworks across markets Shaping product structuring and proposition clarity from a customer and commercial perspective Providing structured inputs into product reviews and solutioning Enabling cross-market knowledge sharing and capability uplift A holistic coverage across all Savings and HNW product categories (Par, Non-Par, Universal Life, ILP, Index-linked, Annuities and HNW solutions) to provide customer-led and cohesive solutions to markets. Customer: It provides relevant & unique solutions to address customers’ needs Consistency: It aligns what we offer with what we promise, both from a vision and brand promise Collaboration: It enhances our efficiency to bring new innovative products to markets through collaborative partnership with the relevant stakeholders from the countries and the Group Office. KEY ACCOUNTAIBILITIES Support the Savings & HNW COE across markets Support the development and refinement of Savings & HNW playbooks covering product structuring approaches, customer positioning and proposition frameworks Translate Group standards into practical guidance for BU product teams Identify gaps and opportunities in Savings and HNW propositions across markets Contribute to product structuring discussions, ensuring clarity of proposition and competitiveness Support product structuring and financial considerations Work with BU product teams to shape product structures, including guarantees, crediting mechanisms and benefit design Provide input on financial considerations, including product competitiveness, margins and customer value Support evaluation of product trade-offs (e.g. guarantees vs flexibility, returns vs risk exposure) Ensure product propositions are clear, competitive and aligned to target segments and channels Enable consistency and playbook adoption Drive adoption of Savings & HNW playbooks across markets Support BUs in applying Group frameworks consistently, while adapting to local market and regulatory requirements Maintain and enhance playbooks and reference materials based on market feedback Promote sharing of best practices and successful product structures across markets Support product reviews and solutioning Support review of products, including those exceeding thresholds or with deviations from guidelines, focusing on structuring, competitiveness and customer value Highlight key considerations relating to product design, financial implications and market positioning Work with Group stakeholders to consolidate inputs and support structured recommendations Support resolution of product structuring issues through cross-functional collaboration Collaborate across functions to support product development Work closely with Group Actuarial, Investment, Risk, Finance and Distribution functions to support product structuring and development Support alignment across stakeholders to ensure feasibility and implementation clarity Assist BU teams in navigating dependencies with external parties (e.g. investment banks, reinsurers, asset managers) Support cross-market initiatives and capability building Contribute to Group-wide Savings & HNW initiatives and projects Support development of tools, templates and reference materials to improve consistency and efficiency Participate in knowledge sharing forums and capability building across markets QUALIFICATIONS \u002F EXPERIENCE 15+ years of experience in Savings, Investment or HNW product development, proposition or related roles Basic understanding of financial metrics, capital considerations and product structuring preferred Experience supporting product structuring and development across markets or segments Experience in Group-level roles or cross-market leadership Actuarial, investment or financial structuring background preferred KNOWLEDGE & TECHNICAL SKILLS Strong business acumen and analytical skills, excellent communication skills Ability to demonstrate the creativity and disruption in creating strong & unique product propositions based on customer insights Ability to manage multi-tasking Highly Resourceful Excellent people & leadership skills to provide effective products and sales & distribution marketing partnership Ability to work with a highly entrepreneurial and rapidly growing business for multi-channel distribution High level of organizational skills and ability to balance multiple priorities and conflicting deadlines Willingness to travel to support country initiatives whenever needed Value-added technical and financial acumen skills Knowledgeable with Risk Management framework FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":513,"slug":514,"title":515,"location":182,"raw_job_location_address_addressLocality":747,"raw_hiringOrganization_logo_url":182,"raw_description":787},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE Own and formulate the approach to identify priority, high-impact opportunity spaces — both within FWD and in the external health tech and insurtech market — and to evaluate, pilot and scale health-innovation opportunities (AI-enabled claims, digital health journeys, enrolment automation, provider enablement) for Tier A and Tier B markets. Own the build-and-transfer model that converts innovation into reusable capability adopted across markets. Lead and develop a team to lead capability building in Tier B markets while providing SME support to Tier A. KEY ACCOUNTAIBILITIES Scan the health-tech, insurtech, AI-health, provider-tech, claims-automation, digital-health and enrolment-technology landscape, and build a pipeline of vendors, start-ups and venture-style opportunities. Identify priority and potentially high-impact opportunity spaces within FWD — partnering with markets and Group functions to surface internal pain-points, capability gaps and value pools where innovation can deliver the greatest impact — and prioritise the pipeline accordingly. Build the investment, venture and business cases for prioritised opportunities, and maintain a structured innovation funnel with stage-gates and decision criteria — evaluating venture opportunities against value, scalability, market readiness, complexity, regulatory fit, customer impact and adoption potential. Design and run controlled pilots with defined success metrics — AI-powered health claims, predictive analytics, digital health journeys, automated fraud, waste and abuse (FWA) detection, enrolment automation and provider-workflow improvement. Own the build-and-transfer model and develop reusable standards (e-submission, auto-underwriting rules, enrolment workflows, health data models, ICD\u002FCPT mapping, provider portals, dashboards); run capability-maturity assessments. Structure and govern partnership and venture relationships, including partnership models with start-ups — covering due diligence, commercial terms, contracting and performance management — in line with FWD policies. Lead Tier B technology and data capability building and digital ways of working through training, implementation guides and capability assessments. Partner with corporate venture, technology, data, claims, clinical and distribution teams to convert health-tech and insurtech scanning into practical business use cases, and report pipeline progress and value realisation to the Group Head of Health. Lead and develop the innovation team and partner network, coaching members and market teams to adopt emerging technologies and new ways of working. QUALIFICATIONS \u002F EXPERIENCE Minimum 8 years’ experience in health technology, insurtech, digital health, innovation or venture \u002F partnerships, with multi-market delivery. Proven experience scaling tech-enabled capability in insurance or health and developing high-performing teams. Proven experience evaluating venture and innovation opportunities and building investment, venture and business cases. Significant knowledge and cultural understanding of Asia health markets. Demonstrated experience taking health-tech or digital-health solutions from evaluation through pilot to scaled adoption across markets. Experience working with corporate venture, technology and data functions and structuring partnerships with external vendors and start-ups, including early-stage partnership models. KNOWLEDGE & TECHNICAL SKILLS Comprehensive knowledge of the health-tech, insurtech and AI-claims landscape; pilot design and scaling. Data models and interoperability (ICD\u002FCPT, FHIR). Strong command of investment-case, venture-case and business-case development and the evaluation of venture opportunities. Understanding of partnership models, particularly with start-ups and early-stage ventures. Strong ability to demonstrate how a solution can solve customer and business problems and create sustainable value. Comprehensive knowledge of AI \u002F analytics applied to claims, underwriting and customer journeys, including model-risk and governance considerations. Strong understanding of enrolment, e-submission and auto-underwriting workflows and the data standards that enable them. Ability to assess regulatory and data-privacy fit for new health-technology solutions across Asian markets. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":789,"slug":790,"title":791,"location":182,"raw_job_location_address_addressLocality":730,"raw_hiringOrganization_logo_url":182,"raw_description":792},56320,"director-cloud-engineering-ops-fwd-group-management-holdings-limited","Director, Cloud Engineering Ops","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE Drive the One Infra Strategy mandate by consolidating cloud operations into the Group Office Shared Services function, delivering unified and standardized cloud operations support to all Business Units across the FWD footprint (HK, JP, TH, PH, ID, VN, MY, SG, KH). Lead and transform the infrastructure by following the Cloud Engineering Ops Blueprint — progressing through Operation as Code, DevOps Automation and Terraform Infrastructure-as-Code, enabled by APIs, MCP servers and AI Skills, to reach the next level of automation in the Agentic AI era to enhance scalability, agility, and cost-effectiveness. Lead the daily cloud operation of the Group Shared Services function under the Group Infrastructure team, supporting all Business Units in delivering quality cloud operation support with site resiliency, enhanced security and compliance, hyper automation, governance enforcement and unified monitoring. Champion the shift from human-executed to AI-assisted ways of working — embedding Agentic AI with Human-in-the-Loop, SkillHub@DCPCC and reusable Skills\u002FMCP into BAU cloud operations to deliver measurable efficiency, quality and standardization gains. Ensure delivery of identified cloud projects and activities within agreed constraints of time and quality KEY ACCOUNTAIBILITIES Accountable for end-to-end cloud operations performance for all Business Units under the Group Office Shared Services model — covering incident, change, request, problem and capacity management across the multi-cloud estate. Establish service performance management by defining SLAs\u002FOLAs, operating cadence, and performance review with BU stakeholders; drive continuous improvement based on data, risk and business impact Operationalize the Cloud Engineering Ops Blueprint by progressing the three levels of automation — Operation as Code, DevOps Automation, and Terraform Infrastructure-as-Code — supported by APIs, MCP servers and AI Skills. Drive Straight-Through Service Request fulfillment via ServiceNow integration with the DCPCC platform, eliminating manual hand-offs for high-frequency change, provisioning and DB self-service requests. Establish Agentic AI with Human-in-the-Loop as the new way of working for cloud engineers — embedding sub-agents into alert triage, BAU task execution and service request fulfillment with FWD-context guardrails. Be the core member to drive the consolidation of Business Unit cloud operations (including HK and oversea vendor-outsourced) into the Group Office Shared Services delivery model, ensuring smooth transition and operational continuity. Own BU onboarding and adoption outcomes per the agreed agree roadmap (HK \u002F JP \u002F TH \u002F PH \u002F ID \u002F VN) through stage-gated delivery (Planning & Scoping → Consolidation → Stabilize & Full Operations). Partner with the local BU Infra SME \u002F Technology functions under the hub-and-spoke model to align Shared Services delivery with local business priorities, language requirements and regulatory compliance; resolve cross-market conflicts and trade-offs to protect company outcomes Drive standardization and automation of complex operational processes — server patching, EKS upgrades, IaC provisioning, application monitoring onboarding — to operate the FWD cloud estate at scale. Manage cost-effective resourcing across geographies, supporting the One Infra economies-of-scale objectives and the Group FinOps cost governance framework for continuous cost optimization. Set the technical direction and platform choices for cloud operations (Terraform, Ansible, Kubernetes, ServiceNow, Azure DevOps, Agentic AI tooling, Elastic Cloud) in alignment with the 4-Platforms Strategy. Develop and mentor the cloud operations team — building agentic AI fluency, operations-as-code skills, FinOps discipline and ITSM excellence. Help and coordinate vendor processes and methods to approve vendors. Troubleshoot all vendor problems and present to management as required. Identify improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions. Participate to formulate workflow processes, methods and policies for applying vendors. QUALIFICATIONS \u002F EXPERIENCE 15+ years of experience in IT relevant experience which 6-8 years on Cloud projects Holder of professional qualification(s) preferred, e.g. Azure, AWS Certification Demonstrated track record of transforming traditional cloud \u002F infrastructure operations into highly automated, platform centric operating models. Experience enabling Human‑in‑the‑Loop AI models in production operations, balancing automation with risk, accuracy, and governance. Experience in managing API driven operations, event driven automation, and workflow orchestration Experience in managing 7x24 service operations with internal teams and third-party services. Ability to manage all aspects of the project, including providing overall guidance and direction to the project and overseeing financial management activities Exceptional track record of on-time, on-budget and to-specification delivery of projects Experience in documenting and communicating the status of project progress against plans, taking corrective action as necessary Ability to manage the success of metrics defined by the project and the organization Ability to define, implement, and maintain project process guidance (e.g., project plan and subordinate plans), tailoring organizational processes as needed Aptitude to identify, clarify, and resolve issues and risks, escalating them as needed Negotiating changes to commitments\u002Frequirements Developing project team members (e.g., skills, career, etc.) and conduct performance reviews Reviewing project work products for completeness, quality, and compliance with established project standards Reviewing ongoing and proposed projects to identify opportunities for reuse and process improvement Possess extensive knowledge and expertise in the use of project management methodologies and tools KNOWLEDGE & TECHNICAL SKILLS Strong conceptual and applied understanding of AI enabled cloud operations, including proactive monitoring, anomaly detection, and predictive incident management, AI assisted troubleshooting, root cause analysis, and “next best action” recommendations Solid knowledge in CI\u002FCD, container deployment, Kubernetes system, API Gateway, Client\u002FServer, MVC , OOP, RDBMS, automated test and Internet\u002FIntranet environment Proficient in Agile development approach Understand latest and emerging technologies and practice, such as DevOps, Cloud, Microservice and Mobile development Exemplify good interpersonal communication skills at all levels of business users, IT, partners and vendors Good command of spoken and written English FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":794,"slug":795,"title":796,"location":182,"raw_job_location_address_addressLocality":740,"raw_hiringOrganization_logo_url":182,"raw_description":797},56321,"senior-manager-group-digital-platforms-uxui-fwd-group-management-holdings-limited","Senior Manager, Group Digital Platforms UX\u002FUI","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE Execute and deliver the experience of the Omne by FWD app to provide market-leading customer experiences, activating key lifestyle and insurance services for effective transformation across FWD markets and the creation of customer and business value to achieve sustainable business growth. Be able to own the OMNE portfolio, ensuring the design was aligned, uniform and scalable. Manage the execution of design and customer journeys for the Omne by FWD app. This role involves translating user-centric design strategies into seamless, intuitive, and engaging experiences across all touchpoints to generate revenue, increase customer engagement, improve customer sentiment, and manage resources effectively to achieve business objectives. Manage, coach, and collaborate closely with Group and Market design and CX teams to implement engagement features and insurance activation, playing a key role in driving adoption of new innovative experiences. Promote new ways of working to enable a culture of continuous improvement through a holistic, customer-centric approach. KEY ACCOUNTAIBILITIES Manage and develop a high-performing experience design team to deliver a cohesive and uniform customer experience that supports the company's vision and contributes to strategic KPIs (customer engagement, sentiment, store ratings, MAU, retention) for user acquisition, engagement, and revenue growth. Design and develop the UX\u002FUI design process to enhance the value proposition of Omne, with the objective of improving user stickiness, customer engagement, and retention. Execute the user experience strategy for all markets, working to close capability gaps and translate unmet user needs into actionable plans that deliver user value and drive revenue generation. Manage the prioritization of user needs through design, optimizing experiences to achieve target outcomes and supporting future strategic alignment. Lead, manage and guide Group and Market teams in adopting and implementing new innovative experiences and ways of working to ensure a seamless user experience. Help define key strategic problems and develop practical solutions. Collaborate with high-performing functional teams across Digital, User Experience, Operations, Product, and Technology to integrate diverse needs into the design process, ensuring user-centric journey design. Maintain, evolve, and govern the design system and brand guidelines for Omne to ensure consistency, increase speed to market, and enable a rapid, risk-reduced approach to change. Manage the delivery of new user value propositions against expected benefits, creating momentum through the continuous delivery of incremental value to the markets. Oversee the detailed design execution of Omne features for all markets, ensuring quality, control, and alignment with overall standards. Drive adoption of the Omne design system within markets as the platform of choice, clearly communicating how design decisions deliver customer and business value linked to strategic KPIs. Contribute to and help define the platform roadmap and delivery timelines, providing input to align with target business objectives. Serve as a key facilitator within cross-functional\u002Fmarket teams, making tactical, user-driven decisions and helping to resolve sticking points that impede program delivery for insurance activation. Partner with market UX heads to foster synergy between Group and Market, enabling an inter-connected experience for Omne users. Build consensus, trust, influence diverse groups of stakeholders, including senior executives. Manage structured feedback-loop and design thinking cycles for platform maintenance and growth, ensuring design enhancements are prioritized and aligned with best practices. Foster and promote a culture of user focus and continuous delivery of value aligned with FWD's overall brand vision. QUALIFICATIONS \u002F EXPERIENCE University degree in UX\u002FUI design, Graphic, Interaction, Web, Multimedia Design, or a related field. Minimum 10+ years’ experience in multi-national environments, with at least 5+ years in a management or senior IC role with regional influence. Proven experience in Financial Services, InsurTech, or eCommerce is highly preferred. Proven experience in managing and developing people\u002Fteams and contributing to transformative change initiatives. Extensive hands-on knowledge in designing complex mobile app solutions for complete digital environments. Strong understanding of user-first and UX principles and experience applying them to drive positive user experience outcomes. Proven ability to demonstrate and articulate how design solutions solve customer and business problems. Excellent communication skills with the ability to articulate clear and concise messages to various stakeholders. Experience working in a dynamic environment with the ability to adapt and contribute to business and mindset change across cultures. Proven experience in collaborating with and influencing markets to adopt strategies aligned to strategic outcomes. Strong collaborator with the ability to build consensus and influence diverse groups of stakeholders, including senior executives. Demonstrated ability to prioritize effectively in a changing environment, escalating issues as necessary. Strong analytical and critical thinking skills. Working knowledge of different market insurance regulations, standards, and protocols. Strong relationship and stakeholder management skills, with the ability to build trust with senior and functional leadership across Group and markets. Fundamental understanding of typography, iconography and composition Expert knowledge of Design software (Figma, Sketch, Adobe CC, InVision, or similar) KNOWLEDGE & TECHNICAL SKILLS Practiced and skilled understanding of the current and emerging design frameworks and systems and how they are applied to digital application design processes and asset(s) creation Ability to conduct and process Design Thinking processes and activities in context of supporting a platform design problem set Skilled in partner engagement for ideation and problem-solving facilitation with stakeholders. Knowledge to manage all design tasks related to a platform project (research, wireframes, usability, prototyping, testing, mock-ups and preparing and communicating assets) Familiar with Agile work environment as a UX\u002FUI product platform designer High capacity to understand new problem concepts related to financial services, analyze and solve problems within design context. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":799,"slug":800,"title":801,"location":182,"raw_job_location_address_addressLocality":730,"raw_hiringOrganization_logo_url":182,"raw_description":802},56322,"director-group-digital-platforms-fwd-group-management-holdings-limited","Director, Group Digital Platforms","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE The Group Platforms team is responsible for identifying, defining, and managing digital product platforms and technologies to fulfil business objectives. The Group Platforms team operates across FWD Group to: Collaborate with functions to drive the design conceptualization and development of new business platforms, provide digital product platform management and distribution partner digital solutions. Evolve digital product platform development roadmaps and collaborate on solution design to achieve optimal business outcomes. KEY ACCOUNTAIBILITIES Detailed job responsibilities are to lead the digital product management and delivery of platform solutions with the initial focus on leading a specified Regional Digital Platform, Distribution Design Lead the execution on platform design through extracting business priorities and fulfilling business needs at both the regional level, engaging with senior stakeholders at the country levels. Articulate and refine a regional platform approach that will cater for the localization of country experiences, whilst maintaining the strategic benefits of a regional led tech stack that provides tangible benefits through reduced costs and reduced time to market for each subsequent market(s). Demonstrate the expertise at applying design thinking methodologies towards the insights gathering of the platform Lead in a multi-disciplinary squad together with UX and UI designers to deliver the best customer journeys in the digital platform for our distribution partners and direct customer base at both regional level and country level Responsibly for ensuring platform is designed to support scalability, reliability and efficient maintainability. Amplify Agile practices through design and execution efforts. Ability to gather and document complex user and technical requirements, translate these to multiple business rules and logic specifications, organized within the scrum framework, and able to lead and execute with wider\u002Fcross functional technical development teams, and local QA teams Development High standard of experience and application of the agile software delivery framework. Able to mentor colleagues and team members on the Scrum environment and process. Technically savvy to work closely with developers, understanding their technical capabilities and constraints Partner technology solutions delivery and business functional teams to embed technologies to support business efficiencies Partner stakeholders to manage platforms roadmaps alongside target business goals. Operations Ensure co-ordinated design, development and deployment plans with business functions and technology solutions delivery teams. Support the operationalization of platform capabilities and best practices consistent with company vision and business goals. Strong Executor: Strongly oriented towards results. Embraces an inner drive that overcomes obstacles and propels through to the finish line of the project delivery while maintaining impeccable quality and integrity Able to dive deep and stay in touch with the details of the expected Group\u002FCountry Distribution business metrics and the technology. Assess CX feedback and prioritize quick fix optimizations and longer-term strategic fixes Manage the country backlog to fulfil the Digital distribution platform business strategy and yearly and quarterly roadmaps Financial Embed emerging technologies and techniques to optimize business benefits and improve operational efficiency. Digital Enablement Migration of digital platforms aligning with Group Cloud Strategy to optimise the operational cost of the platforms QUALIFICATIONS \u002F EXPERIENCE Industry & functional knowledge of an e-commerce, customer servicing and\u002For B2C platform solution Proven experience in successful rollouts at either country or regional levels (preferably within the Asia Pacific markets) University degree in Business, Information Technology, Engineering or equivalent 10+ years' working experience in e-commerce\u002F InsurTech-Fintech. 7+ years’ experience with mobile application offerings to customers. 7+ years delivery of Agile, Product Management, Project Management (SCRUM, Product Management) Start-up environment experience that demonstrates execution excellence, will be advantageous. Expertise in digital best practices and its applicability to retail and\u002For financial services. Prior experience in managing cross-functional, multi-geography digital initiatives. KNOWLEDGE & TECHNICAL SKILLS Business Knowledge Broad understanding of the insurance and technology industry, including current and emerging financial services, online retail, operations, and technology trends Expert in partner engagement for ideation and problem-solving facilitation with stakeholders. Relevant application of design thinking methodologies. Appreciate the business applications of emerging technologies and practices; applicable knowledgebase of DevOps, Cloud, Microservices and Mobile development to ensure feasibility and relevant conversations during solution planning. Technical Skills Skilled in Agile Software delivery Proven record of Product Backlog management Strong understanding of technology concepts and developer languages Strong in facilitating people\u002Fcustomer centric design thinking Good understanding of customer journey design and user experience Management Skills Demonstrate excellent leadership and communication skills across all levels of the organization, including frequent engagement at the country functional heads levels Not afraid of dealing with ambiguity and can contextualize and translate a problem and its solution to internal senior partners of varying backgrounds to support the platform ideas. Can create an environment that inspires others involved with the platform development to bring their creative ideas forward. Displays leadership with a platform vision that can inspire those involved with the platform project to bring the best application of efforts from themselves Ability to use excellent judgment and have high standards and are never satisfied with the status quo. Manage cross-functional stakeholders, and able to communicate effectively with country business function leads, and where expected with external key functional leaders for country-specific and group-led initiatives Be able to communicate effectively and comfortably present to key country management stakeholders on project progress updates and issue management. Excellent communication skills and collaborative in nature, ability to make the complex seem simple Posseses good judgment in balancing between innovation and robust operation, able to optimize productivity and efficiency when working with key functional leaders and partners FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":804,"slug":805,"title":806,"location":182,"raw_job_location_address_addressLocality":740,"raw_hiringOrganization_logo_url":182,"raw_description":807},56323,"director-genai-digital-delivery-fwd-group-management-holdings-limited","Director, GenAI Digital Delivery","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Purpose FWD’s GenAI Digital Delivery team is focused on designing, testing and delivering GenAI initiatives for FWD Group and regional markets in collaboration with other key internal teams in the delivery of GenAI Digital Solutions. By being current with evolving AI technologies and practices, establish a and maintain a new GenAI platform as the critical technical framework and foundation for all GenAI digital initiatives for FWD. Key accountabilities Reporting to VP, GenAI Digital Delivery Lead and manage the new development capability for FWD GenAI tech stack Core delivery team Lead and manage a team of experienced and senior developers to drive the new development platform for FWD GenAI core tech stack Lead the technical design and development of the FWD core GenAI Tech stack, setting up the open-source program to enable cross development teams to integrate with the core platform growth. Lead and manage conversations with senior stakeholder on the detailed attributes of the core GenAI platform benefits, consult and lead the integration points, and negotiate technical design adaptations across the regional markets, and country level senior technical leads. Architect, lead and oversee the design and implementation of complex multi-system solutions aligned with Group Innovation strategy Responsible for leading the tech roadmap in collaboration with the Digital Product Manager for GenAI core tech platform portfolio. Lead and maintain GenAI development policy and guidelines and adherence to responsible AI compliance and best practice. Provide leadership and influence as a key leader in developing and maintaining the tech\u002Fdigital culture that encourages a growth mindset, problem solving collaboration across functional teams, innovative and impactful solutions, and delivery excellence. Provide thought leadership on emerging technology advances, particular to GenAI, and champion the application of the trends into core delivery processes. Lead and support rapid prototyping and DevOps initiatives (related to GenAI) for Group and country markets. Manage and be able to lead conversations with cross-functional senior stakeholders across FWD Countries and Group C-Suite Executives to align on solution requirements and cross-team resources where required. Lead and coach knowledge transfer on product development and architectural design guidance to local development and application teams and provide guidance across teams Architect design of complex multi-system solutions and services Drive mobile, web and server-side architecture and overall development; whilst overseeing the implementation to ensure it is in alignment with the strategy Lead, Plan and document technical specifications for features or system design Work closely with digital product managers and UX\u002FUI designers to build features that align with our customer needs and business objectives. Comprehensive understanding of the FWD technical and digital ecosystems, cross dependencies at both group and country detail levels to ensure effective GenAI technical solutions and delivery. Qualifications \u002F experience Degree in engineering, Masters preferred, major in computer science 15+ years of experience within technology, application development, architecture applications. 5+ years experience working in a multi country role, preferably within either MNC companies or startup environments. Strong technical acumen, with knowledge of AI technologies, machine learning algorithms, data analytics, and cloud computing. Software development experience in two or more general purpose programming languages, preferable Python related to GenAI experience Proven knowledge of industry leading frontend frameworks like React, Vue or Ember Expertise in building secure, scalable RESTFul web services Extensive experience with applying and coaching agile development methodologies, including the incorporation of Test Driven Development (TDD) and CI\u002FCD Experience leading digital product development teams Deep experience with cloud technologies and building serverless applications and platforms, managing costs and scale Experience delivering multi-lingual\u002Finternationalized solutions – preferably in Asia. Exceptional leadership and people management skills, with the ability to inspire and develop high-performing teams. Excellent communication and presentation skills, with the ability to convey complex ideas and concepts in a clear and concise manner. Knowledge & technical skills Proven experience in Frontend and backend development frameworks and languages (e.g., Python, Java, Angular, Vue, React, ReactNative, NodeJS) Hands-on knowledge of key testing frameworks and tools (i.e. Spring Boot. Java, Selenium, Cucumber) Proven of experience in designing, building, refactoring and releasing native apps and web applications Significant experience and knowledge in design and development of GenAI frameworks and components (LLMS, RAG, Fine Tuning, Prompt Engineering) with high volumes of data Experience with solutions integrations and management of NoSQL DBs and Vector Databases Proven experience working in agile environments and cross functional teams Experience with Docker\u002FKubernetes Proficient in Cloud technologies (AWS, Azure) Proficient in API solutions and optimisation withing the solutions architecture for improved experiences Integration\u002FSolutions architect capabilities related to the applications responsible Proficient in data analysis and applying insights into tangible outcomes that improve relevant technical and business performances Able to lead native applications (iOS, Android, or hybrid) and develop it fully - preferred Experience with TDD, pairing, code reviews, and other techniques to maintain high-quality code and resiliency. Familiarity with Security, Accessibility, Site Speed optimization, Cross-browser \u002FCross-platform UX Design is desirable Strong relationship management skills, particularly in building and communicating & delivering messages to senior leadership Confident in working closely with senior leaders across both technical and business teams Strong in large project management, vendor and stakeholder management FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":364,"slug":365,"title":366,"location":182,"raw_job_location_address_addressLocality":740,"raw_hiringOrganization_logo_url":182,"raw_description":809},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE Responsible for providing secretarial and administrative support to the Group designated Senior Executives for Grade 13 or below and their direct reports Manage the EA team Group office in Hong Kong and related Admin work KEY ACCOUNTAIBILITIES Maintains Senior Executive’s appointment schedule by planning and scheduling internal and external meetings\u002Fcalls Organize meeting facilities e.g. VC\u002Fdial in\u002Fmeeting set up Complex travel bookings Expenses reimbursement Organise small team events Organise courier services New Joiner onboard set up for the team Procurement for the team Manage and supervise EA Team to provide high- quality secretarial and administrative support Review the balance of the allocations of support requirements across the team and work to ensure there is an equal and appropriate distribution of responsibilities. Lead the EA Team to drive innovation and improvements to team functions, processes and procedures, and help to embed an organisational culture of continuous improvement Managing performance and development, through regular feedback, supervision, supporting learning and the Performance development review process. Developing and maintaining effective working relationships across the team, department, directorate and organisation as a whole. QUALIFICATIONS \u002F EXPERIENCE At least 10 years’ work experience in i-bank or financial institution or insurance field 5+ years of experience for serving senior executives Management experience for Assistant team is an advantage Worked for a team would be a privilege Formal secretarial training or above Good command of written and spoken English KNOWLEDGE & TECHNICAL SKILLS Excellent communication and interpersonal skills Outlook experience Zoom and Teams usage Proficient of MS word, excel, power point Excellent time management skill Verbal and written communication Problem solving skill and able to provide alternatives for various situations or any potential risk Experience with arranging in-house party for senior executive PEOPLE MANAGEMENT A clear communicator, effective facilitator who is respectful to others, fair and kind, exemplifies integrity and can influence and negotiate difficult situations to assist in resolving conflict Work with team members to develop clear goals tied closely to team and organizational priorities A motivational leader with the ability to coach and provide team members with constructive feedback through a mix of general and formal individual check in’s and performance reviews FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":549,"slug":550,"title":551,"location":182,"raw_job_location_address_addressLocality":730,"raw_hiringOrganization_logo_url":182,"raw_description":811},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Purpose Own the Group-wide strategy, policy, and outcomes for IT resilience, service reliability, and platform modernization across FWD Group’s infrastructure, cloud platforms, and core system applications Set reliability objectives, govern error-budget policy, and hold decision rights over production change risk for NB and Customer facing related services Chair the Group Resilience Council and drive a federated SRE operating model across Group Office and Business Units (BUs) Strategize, Design, enforce and govern the group resilience standard, all systems must be Highly Availability, with DR plan, with failover plan Lead modernization of legacy platforms and production services by defining target-state architectures, resilience patterns, upgrade roadmaps, and remediation priorities to improve availability, scalability, security, and maintainability IT SRE provides advice to different teams on how to fix P1\u002FP2 RCAs, drives troubleshooting \u002F analyze \u002F identify where in the code need to be fixed and oversee the entire troubleshooting process Drive modernization through observability, automation, SRE practices, and engineering enablement, ensuring incident learnings translate into platform hardening, architectural simplification, and faster, safer delivery Act as multi-SME \u002F Generalist team, SMEs of different areas ( Security, Network, Cloud, Application, Infrastructure, etc) IT SRE manages and owns the new P1\u002F2 escalation protocol Key accountabilities Modernization Define and drive the modernization roadmap for core system applications, including lifecycle management, upgrade strategy, technical debt reduction, platform simplification, and resilience-by-design requirements Lead modernization reviews for core systems to assess architecture fitness, recoverability, scalability, supportability, and security, and translate incident learnings into prioritized remediation and refactoring plans Establish modernization guardrails for core application estates covering observability, automation, release engineering, resilience patterns, decommission planning, and adoption of cloud-native or platform-standard capabilities where appropriate Enterprise governance & policy: Develop and own SRE Standards, Error Budget Policy, On-Call & Incident Command framework; enforce release gates based on reliability risk Enterprise governance & policy: Develop and own Group standards covering resilience, modernization guardrails, error budgets, on-call and incident command frameworks, and production change controls; enforce release gates based on reliability and modernization risk Reduce MTTR and incident recurrence; scale SLO coverage to ≥ 90% of critical services Drive reliability‑by‑design reviews for NB and Customer Facing system changes, preventing recurrence through architectural guardrails and automated release gates Platform ownership: Product-own Observability & AIOps platforms and drive modernization enablers including telemetry standards, engineering guardrails, automated release controls, and reusable patterns for cloud-native adoption Resilience: Approve DR tiers (RTO\u002FRPO), lead chaos\u002FDR exercises, and ensure cyber-resilience alignment with Security Financials: Own SRE platform budget, FinOps targets, and vendor SLA outcomes Org & talent: Build a global SRE leadership bench, run the SRE Academy, and operate a follow-the-sun model with healthy on-call Stakeholder engagement: Prepare and present executive reporting to GMT on production reliability risk and major incidents Provide leadership and decisioning across Group IT, local BUs IT, local BUs users and Group Digital & Data team by providing troubleshooting direction and approach Provide thought leadership in performing root case analysis and develop long-term prevention measures Governance Framework : Develop publish Group SRE Standards including SLO\u002FSLI definitions, error budgets, release gates, on-call health, and post-incident review policies, track and monitor the standard is executed across Group IT, local BU, Group Digital & Data and the relevant stakeholders Engage and intimately involved in technical leadership decision-making and collaboration with other key Technology leaders within Group and local BUs in setting the governance framework in enhancing SRE and production reliability Embedded Chapters : Create embedded SRE chapters within each BU and function (e.g., Group Digital), supported by a central platform SRE team. This ensures local ownership while maintaining global consistency Accountable to maintain and comprehensive understanding of the multi facets and disciplines that underly the importance of maintaining SRE and production reliability of our platforms, systems and applications in order to achieve our business goal. This will require an underlying understanding of business principles, related to IT solutions, regulatory compliance, and data security compliance. Executive Dashboards and Escalation Protocols : Create executive dashboards and present to GMT and Excos on production risk and customer impact, collect feedback from GMT and Excos to strive for continuous improvement Design and responsible for a tiered escalation protocol for P1\u002FP2 incidents (CTO → Senior MD → CEO) to ensure visibility and urgency Training and Culture: Operate the SRE Academy to build internal capability and promote a shared understanding of reliability principles Promote blameless post-incident reviews (PIRs) to foster trust and continuous improvement Qualifications \u002F Experience Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related field 15+ years in large-scale infrastructure\u002Fplatform\u002FSRE, with 8–10+ years leading managers across multi-region operations Proven track record leading enterprise resilience and modernization transformations, including legacy remediation, cloud adoption, platform standardization, and operating model change in multinational environments Budget ownership and vendor\u002Fcommercial leadership; experience reporting to GMT on production risk Deep expertise with multi-cloud (AWS\u002FAzure\u002FGCP), Kubernetes, CI\u002FCD, Open Telemetry, and enterprise observability Familiarity with ITIL 4, ISO 22301\u002F27001, incident response (NIST 800-61), and audit frameworks relevant to insurance Knowledge & Technical skills SRE practices at scale (SLO\u002FSLI design, error budgets, chaos engineering, capacity management) Observability stacks and AIOps (e.g., Elastic, Datadog, Dynatrace; correlation and anomaly detection) Strong understanding of cloud platforms, container orchestration, CI\u002FCD, API and integration patterns, infrastructure-as-code, and modernization approaches such as refactoring, replatforming, and decomposing legacy services. Understanding of IT operations in Insurance, BCP\u002FDR, and regulatory expectations Excellent communication and stakeholder management across Group and BUs; fluent in English Chinese written proficiency preferred FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":813,"slug":814,"title":815,"location":182,"raw_job_location_address_addressLocality":747,"raw_hiringOrganization_logo_url":182,"raw_description":816},56326,"manager-alternative-assets-fwd-group-management-holdings-limited","Manager, Alternative Assets","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE Support the Head of Alternative Investments in sourcing, evaluating and executing private market investments across buyout, private credit and real assets. The role independently manages due diligence and transaction processes on assigned deals, and produces the analyses, models and portfolio reporting that underpin investment recommendations to Group committees. It serves as a coordination point between investment counterparties, external advisers and FWD's internal functional teams, ensuring transactions are progressed accurately and on time. The role also contributes to the development of junior analysts. KEY ACCOUNTAIBILITIES Independently manage investment due diligence and execution on assigned private market transactions (buyout, private credit, real assets), applying asset-class knowledge to assess risk, return and structure. Coordinate with internal and external counsel on the negotiation and documentation of transaction agreements, tracking issues to resolution and escalating material points. Design and build detailed financial analyses and models, and prepare reports and papers to support internal, regulatory and Group committee approvals. Develop and maintain portfolio projection and monitoring dashboards that inform decisions on new deployment, divestment and strategic partner discussions. Coordinate complex investment processes end-to-end across investment counterparties, Group and local functional teams (investment, actuarial, risk, legal, finance). Train and review the work of junior staff on investment analysis, Excel modelling and reporting tasks. QUALIFICATIONS \u002F EXPERIENCE Around 5 years of investment banking, transaction execution or private market investment experience. CFA charter or actuarial qualification an advantage. Degree in Finance, Technology, Engineering, or related discipline KNOWLEDGE & TECHNICAL SKILLS Private asset classes: Working knowledge of buyout, private credit and real assets (e.g. infrastructure, real estate, royalties, timberland) — including fund, co-investment and direct structures, typical deal mechanics, fee and waterfall arrangements, and key risk and return drivers of each class. Corporate finance & valuation: Discounted cash flow, comparable company and transaction multiples, LBO and credit analysis; ability to assess capital structure, leverage, covenants and downside scenarios. Financial modelling (Excel): Building and maintaining cash-flow, projection and portfolio-monitoring models; sensitivity and scenario analysis; clear, auditable model structure and documentation. Transaction documentation: Familiarity with the principal legal and commercial terms in term sheets and transaction agreements sufficient to coordinate diligence and track issues with internal and external counsel. Data & reporting tools: Proficiency in producing reports and dashboards and working with investment data sources to synthesise large data sets into actionable insight. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":388,"slug":389,"title":390,"location":182,"raw_job_location_address_addressLocality":747,"raw_hiringOrganization_logo_url":182,"raw_description":818},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE Lead Group-wide investment management and manager-of-managers (MoM) capability, covering mandate strategy, manager selection, and portfolio oversight across traditional and ILP assets Build and scale a centralised mandate management platform to drive performance, governance, and fee optimisation across the Group Deliver consistent, ALM-aligned investment outcomes through effective allocation, execution, and manager governance across markets KEY ACCOUNTAIBILITIES Mandate strategy & execution: Define investment mandates, allocation strategies, and portfolio construction aligned with SAA\u002FTAA and ALM requirements Manager-of-managers platform: Build and lead centralised manager selection, onboarding, and performance oversight capability across Group portfolios Manager & partner management: Establish and manage relationships with asset managers; lead commercial negotiations (IMAs, SMAs, fund structures) Portfolio oversight: Monitor performance, risk, and compliance across mandates; drive attribution, optimisation, and rebalancing Governance & IC: Lead investment governance, including IC processes, mandate approvals, and escalation frameworks Cross-BU coordination: Partner with BU CIOs and teams on mandate execution, alignment, and local implementation requirements ILP \u002F product support: Support investment-linked and other product structures, including manager selection, pricing inputs, and portfolio design Capital solutions: Develop and execute capital-efficient structures (e.g., derivatives, hedging, liquidity strategies) in partnership with Group functions Derivatives: ISDA \u002F CSA negotiations and management Platform & process improvement: Streamline mandate management processes, reporting, and data integration to enable scale and efficiency Team leadership: Build and manage a high-performing investment team across mandate management, capital solutions, and analytics QUALIFICATIONS \u002F EXPERIENCE 15+ years of experience in insurance asset management \u002F mandate investment \u002F portfolio management Strong track record in allocation, manager selection, and portfolio construction Degree in Finance, Economics, or related discipline; CFA \u002F MBA preferred KNOWLEDGE & TECHNICAL SKILLS Deep expertise in ALM-linked portfolio construction and multi-asset allocation Strong experience in manager-of-managers, mandate structuring, and fee negotiation Understanding of insurance investment dynamics, including capital, liquidity, and regulatory constraints Advanced capability in portfolio analytics, performance attribution, and risk assessment Strong stakeholder management across internal teams and external managers FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":417,"slug":418,"title":419,"location":182,"raw_job_location_address_addressLocality":747,"raw_hiringOrganization_logo_url":182,"raw_description":820},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE As the technical backbone in the Group ALM function, this role will develop and maintain all necessary models, tools and management reports to enable prompt, consistent and standardized ALM risk monitoring across the Group, and to enable well-informed ALM decisions. KEY ACCOUNTAIBILITIES Lead the modelling and reporting teams within the Group ALM function to deliver all necessary analytics to enable ALM \u002F SAA decisions and risk management processes Define ALM metrics (e.g. key-rate duration gaps, hedge ratios etc.) and develop analytical tools for ALM risk measurement and monitoring against internal risk limits Define and roll-out Group-wide ALM-related reporting requirements (e.g. investment analysis, risk position analysis), guidelines and templates, with regular review to ensure ongoing appropriateness Review, consolidate and report ALM positioning reports to Group management on a regular basis Build model infrastructure and strengthen ALM-modelling capabilities across the Group Develop and automate asset, liability and risk analytic models, including real-world stochastic simulation models, to facilitate timely monitoring and stress testing of macro-economic factors to key financial metrics Develop portfolio optimization models to assist SAA \u002F TAA analyses and decisions Define the modelling approach for assets and liabilities to perform sensitivity analyses and stress testing, and ensure consistent measurements across different financial metrics (and across BUs) Advise asset risk modelling approach and risk parameter calibrations for economic capital and other relevant valuations, sensitivity analyses and stress testing Ensure data quality in all ALM-related models, in line with relevant Group policies QUALIFICATIONS \u002F EXPERIENCE 10+ years of experience in finance, investment, actuarial, or risk management functions of life insurance companies Professional qualification from internationally recognized professional body (e.g. FSA \u002F FIA \u002F CFA \u002F FRM or equivalent) Degree in Actuarial, Finance, Economics, Mathematics or related discipline KNOWLEDGE & TECHNICAL SKILLS Strong quantitative background in financial modelling (asset and liability), stochastic simulations and risk analytics Good understanding of risk factor modelling and parameter calibration (e.g. yield curves, credit spreads, volatilities, correlations) Understanding of asset-liability model architecture and analytics platforms Deep understanding of ALM frameworks, including duration, key-rate duration, convexity, liquidity and hedging strategies Solid knowledge in insurance B\u002FS and financial metrics (IFRS, EC, solvency, EV etc.) Solid understanding of insurance products (par, non-par, unit-linked etc.) Solid experience in risk analytics such as stress testing and scenario analyses Detail-oriented with strong focus on model \u002F data robustness, controls and governance FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":654,"slug":655,"title":656,"location":182,"raw_job_location_address_addressLocality":730,"raw_hiringOrganization_logo_url":182,"raw_description":822},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE This role owns the translation of platform strategy into precise, implementable requirements that enable engineering teams to deliver consistently across markets The Business Analyst works closely with Platform Managers to convert high-level platform capabilities into structured, testable, and execution-ready specifications across the Omne digital platform KEY ACCOUNTAIBILITIES 1. Requirements Translation & Structuring Own the breakdown of platform capabilities into detailed, implementable requirements (user stories, workflows, data mappings, API-level considerations) Ensure all requirements are clear, unambiguous, and meet “ready for development” standards before sprint commitment Maintain end-to-end traceability between business needs, requirements, and delivered features 2. Technical Alignment & Implementation Readiness Translate business and platform requirements into system-level specifications aligned to engineering architecture Work closely with engineering teams to ensure requirements are understood, feasible, and consistently implemented Identify dependencies, integration points, and data flows across platform components 3. Delivery Support & Execution Quality Support sprint execution by clarifying requirements, resolving ambiguities, and managing requirement changes Own UAT readiness, including definition of test scenarios aligned to business requirements Validate delivered outputs against defined requirements and ensure defects are clearly documented and resolved 4. Stakeholder Collaboration & Cross-Market Consistency Partner with Platform Managers, country teams, and engineering teams to ensure alignment across markets Standardise requirements to maximise reuse and consistency across markets while managing local variations Facilitate workshops to refine requirements and align stakeholders on scope and expected outcomes 5. Continuous Improvement & Process Optimisation Analyse existing processes and platform capabilities to identify improvement opportunities Drive improvements in requirement quality, documentation standards, and delivery efficiency Contribute to evolving best practices for Agile delivery within the platform team QUALIFICATIONS \u002F EXPERIENCE 7+ years’ experience as a Business Analyst in digital\u002Fplatform environments Strong experience in Agile delivery (Scrum, Kanban) Proven ability to translate business needs into structured, high-quality requirements Experience working with engineering teams on system implementations, integrations, or APIs Strong analytical and problem-solving capabilities Experience in insurance or financial services is advantageous but not required KNOWLEDGE & TECHNICAL SKILLS Technical & Domain Skills Solid understanding of digital platforms, system integrations, and data flows Experience working with user stories, acceptance criteria, and backlog management tools (e.g. Jira, Confluence) Familiarity with API-driven architectures and cross-system integrations Ability to analyse data and validate solution outcomes against business objectives Stakeholder & Communication Skills Strong stakeholder management across business and technology teams Able to facilitate workshops, requirement discussions, and solution walkthroughs Clear and structured communicator, both written and verbal FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":675,"slug":676,"title":677,"location":182,"raw_job_location_address_addressLocality":747,"raw_hiringOrganization_logo_url":182,"raw_description":824},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE Support the Head of Alternative Investments in sourcing, evaluating and executing private market investments across buyout, private credit and real assets. The role independently manages due diligence and transaction processes on assigned deals, and produces the analyses, models and portfolio reporting that underpin investment recommendations to Group committees. It serves as a coordination point between investment counterparties, external advisers and FWD's internal functional teams, ensuring transactions are progressed accurately and on time. Lead and develop junior team members, raising the analytical capability of the team. KEY ACCOUNTAIBILITIES Independently manage investment due diligence and execution on assigned private market transactions (buyout, private credit, real assets), applying asset-class knowledge to assess risk, return and structure. Coordinate with internal and external counsel on the negotiation and documentation of transaction agreements, tracking issues to resolution and escalating material points. Design and build detailed financial analyses and models, and prepare reports and papers to support internal, regulatory and Group committee approvals. Develop and maintain portfolio projection and monitoring dashboards that inform decisions on new deployment, divestment and strategic partner discussions. Coordinate complex investment processes end-to-end across investment counterparties, Group and local functional teams (investment, actuarial, risk, legal, finance). Line-manage, train and review the work of junior staff on investment analysis, Excel modelling and reporting tasks. Deputise for the reporting manager on agreed matters, including process oversight and coordination across Group and local functional teams. QUALIFICATIONS \u002F EXPERIENCE Around 8 years of investment banking, transaction execution or private market investment experience. CFA charter or actuarial qualification an advantage. Degree in Finance, Technology, Engineering, or related discipline KNOWLEDGE & TECHNICAL SKILLS Private asset classes: Working knowledge of buyout, private credit and real assets (e.g. infrastructure, real estate, royalties, timberland) — including fund, co-investment and direct structures, typical deal mechanics, fee and waterfall arrangements, and key risk and return drivers of each class. Corporate finance & valuation: Discounted cash flow, comparable company and transaction multiples, LBO and credit analysis; ability to assess capital structure, leverage, covenants and downside scenarios. Financial modelling (Excel): Building and maintaining cash-flow, projection and portfolio-monitoring models; sensitivity and scenario analysis; clear, auditable model structure and documentation. Transaction documentation: Familiarity with the principal legal and commercial terms in term sheets and transaction agreements sufficient to coordinate diligence and track issues with internal and external counsel. Data & reporting tools: Proficiency in producing reports and dashboards and working with investment data sources to synthesise large data sets into actionable insight. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":580,"slug":581,"title":582,"location":182,"raw_job_location_address_addressLocality":730,"raw_hiringOrganization_logo_url":182,"raw_description":826},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE The Cloud Database Engineering Lead will have overall responsibility for supporting the database infrastructure from design through implementation, ongoing management, and support. This role requires a deep understanding of key business areas to plan, develop, and implement database solutions that align with corporate and service-specific objectives. Lead, manage, and optimize the organization's database systems, ensuring they are secure, performant, and aligned with business objectives. Provide strategic direction, lead a team of DBAs, and collaborate with stakeholders to ensure the effective operation of database systems. Driving GenAI Adoption: Lead the exploration and implementation of generative AI solutions to automate routine database management tasks, such as performance tuning, anomaly detection, and incident response, thereby reducing manual intervention and improving system reliability. AI-Driven Optimization: Utilize GenAI models to analyze usage patterns, forecast capacity needs, and recommend cost-saving strategies for cloud database consumption across platforms like AWS and Azure. Intelligent Data Cataloging: Oversee the development of AI-powered self-service database catalogs, enabling users to discover, request, and provision database resources more efficiently. Strategic Innovation: Collaborate with stakeholders to identify opportunities where GenAI can enhance data security, compliance monitoring, and DevOps integration, ensuring the database environment remains secure, scalable, and future-ready. Continuous Learning: Foster a culture of innovation within the DBA team by encouraging upskilling in AI and automation, and by piloting new GenAI tools that can further streamline operations and support business growth. KEY ACCOUNTAIBILITIES Lead and Manage Database Operations: Direct the database team in managing and supporting the organization’s database infrastructure, ensuring high availability, capacity, and 24\u002F7 support for business-critical systems. Foster a culture of continuous improvement and professional development within the team. Accountable for cloud database platforms supporting both Group and local BU, ensuring scalability, resilience, security and operational excellence of critical organization’s database system Drive measurable improvements in platform stability, operational efficiency, cloud consumption optimization, and technology risk reduction aligned to business objectives GenAI-Driven Automation: Champion the adoption of generative AI solutions to automate routine database management tasks, such as performance tuning, anomaly detection, incident response, and capacity forecasting. Leverage AI to proactively identify and resolve issues, reducing manual intervention and improving system reliability. AI-Powered Optimization: Utilize GenAI models to analyze database usage patterns, optimize resource allocation, and recommend cost-saving strategies for cloud database consumption across platforms like AWS and Azure. Intelligent Data Cataloging: Oversee the development and maintenance of AI-powered self-service database catalogs, enabling users to efficiently discover, request, and provision database resources. Strategic Innovation and Transformation: Collaborate with stakeholders to identify and implement GenAI opportunities that enhance data security, compliance monitoring, and DevOps integration. Drive the transformation of legacy databases to cloud-native or AI-optimized platforms. Cloud and DevOps Integration: Lead the integration of database management with DevOps practices, automation pipelines, and Kubernetes (K8S) orchestration, ensuring scalable and resilient database deployments. Governance and Compliance: Ensure all database operations comply with IT governance, security, and regulatory standards. Leverage GenAI to support compliance monitoring and audit readiness. Stakeholder Engagement: Act as a key liaison with internal across Group and BU as well as external stakeholders—including IT, compliance, audit, and vendors—to align database strategies with business objectives and ensure seamless project delivery. Continuous Learning and Upskilling: Promote a culture of innovation by encouraging the DBA team to upskill in AI, automation, and emerging database technologies. Pilot and evaluate new GenAI tools to further streamline operations and support business growth. People management: Build and develop a high-performing database engineering team through capability development, succession planning and performance management. QUALIFICATIONS \u002F EXPERIENCE Degree in Computer Science, Information Technology, or a related field. 10+ years of relevant experience, with at least 5 years in a managerial role. Strong knowledge of MS SQL Server, MongoDB, AWS, and Azure database technologies. Demonstrated experience implementing or managing GenAI-driven solutions for database automation, performance tuning, anomaly detection, or capacity forecasting. Familiarity with AI-powered tools and platforms for cloud database management, including prompt engineering and integration of large language models into operational workflows. ITIL foundation certification preferred. Excellent problem-solving, management, and analytical skills. Strong communication, interpersonal, and leadership skills. Experience in project management is a plus. KNOWLEDGE & TECHNICAL SKILLS Commitment to continuous learning in GenAI, automation, and emerging database technologies, with a proven track record of upskilling teams in these areas. Proficiency in data migration, scripting, and automation frameworks, with hands-on experience in leveraging GenAI for operational efficiency. Understanding of IT operations in an insurance company is preferred. Good command of written English and Chinese; fluent in spoken English. Able to work independently, self-motivated, and willing to take on challenges. Experience with database upgrades, automation, DevOps practices, Kubernetes (K8S), Kafka, and managing a multi-region delivery team across Asia. Experience with DBmoto, IBM CDC, and replication tools with AS400. Experience with Kafka and Data Lake. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":828,"slug":829,"title":830,"location":182,"raw_job_location_address_addressLocality":730,"raw_hiringOrganization_logo_url":182,"raw_description":831},56335,"senior-manager-backend-technology-delivery-fwd-group-management-holdings-limited","Senior Manager, Backend Technology Delivery","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE Collaborate with cross-functional teams (Product, QA, DevOps, etc.) to deliver solutions on time and within scope. Experience with databases like MySQL, SQL Server and other data storage solutions. Responsible for leading the design, development, and deployment of software applications using languages and technologies of the .NET framework. Serve as a bridge between business stakeholders and technology teams, focusing on customer and operations Strong leadership and team management capabilitiesAnalyzing current systems, gathering requirements, and supporting the modernization of claims platforms to improve operational efficiency, compliance, and customer experience. Collaborate with stakeholders across Claims, Insurance Services, and Operations to identify business needs and pain points. Analyze existing systems and workflows to identify gaps and improvement opportunities Document detailed technical requirements and non-functional specifications Ensure alignment between business goals and technical solutions Conduct end-to-end assessments of the system lifecycle—from notification to payment Map stakeholder roles, regulatory controls, and technology touchpoints within each step Identify pain points and design future-state processes to enhance efficiency, customer satisfaction and operations efficiency KEY ACCOUNTAIBILITIES Analyze current systems and gather requirements to support modernization efforts Improve operational efficiency, compliance, and customer experience Identify and mitigate risks associated with releasing technical issues into production. Prevent reputational damage and financial impact due to system defects Align auto-testing strategies with business objectives Collaborate with DevOps, developers, Group IT, and business units Chair defect meeting with developers on the high priority issues and provide support to resolve the problems. To participate in UAT, regression, and exploratory testing on web and mobile platforms. Review test cases and manage defect lifecycle using tools like JIRA, TestRail, and Postman. Ensure compliance with QA standards and audit requirements. Facilitate workshops and alignment sessions to define integration scope and lead integration with external systems. Engage with cross-functional teams including risk, AML, QC etc. Participate in Agile ceremonies, contribute to backlog grooming, and sprint planning Conducting gap analysis and proposing process improvements Understand stakeholders’ requirements, able to negotiate and influence the stakeholders on application development with the tech expertise demonstrated Perform knowledge transfer to other teammates or vendors throughout the full-life cycle of application development QUALIFICATIONS \u002F EXPERIENCE Bachelor’s degree or above in Computer Science or related field At least 10 yearsand above experience as a technical analyst with in-depth business knowledge Experience in multi country market implementation Experience with multi-location, multi-country product launch environments Experience in CICD & Agile work management KNOWLEDGE & TECHNICAL SKILLS Technical Knowledge Strong technical background in distributed technologies Structured decision making and problem-solving skills Strong understanding of insurance claims systems and data flows Exposure to API testing tools like Postman Familiarity with SQL for backend validation and data integrity checks SQL for backend validation and data integrity checks API testing and microservices architecture (e.g., AWS, Kafka) Domain Knowledge Deep understanding of life and health insurance claims lifecycle (e.g., hospitalization, reimbursement, rejection handling) Familiarity with insurance data platforms such as Life-Asia and Group-Asia. Payment processing Regulatory compliance checkpoints Understanding of Hong Kong-specific insurance regulations Map current and future-state processes Experience with non-functional testing like web product security, page accessibility and client-side page speed Familiarity with mobile operating systems like iOS, Android Ability to handle multiple tasks simultaneously Ability to work in a fast-paced environment with minimal supervision Sense of ownership and pride in performance Critical thinker and problem-solving skills Efficient and effective time-management skills Strong relationship development and management skills. Ability to manage teams on a day-to-day basis. Excellent stakeholder management, particularly managing expectations. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":631,"slug":632,"title":633,"location":182,"raw_job_location_address_addressLocality":730,"raw_hiringOrganization_logo_url":182,"raw_description":833},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE The Group Platforms team is responsible for identifying, defining, and managing digital product platforms and technologies to fulfil business objectives. The Group Platforms team operates across FWD Group to: Collaborate with functions to drive the design conceptualisation and development of new business platforms, provide digital product platform management and distribution partner digital solutions. Evolve digital product platform development roadmaps and collaborate on solution design to achieve optimal business outcomes. KEY ACCOUNTABILITIES Lead multiple workstreams for the customer website platform (applications) and customer servicing digital dashboard to maximise customer servicing linking and impacting digital adoption and straight through processing Digital product management and delivery of a single digital platform solution across the multiple markets (Regional digital Platform) with considering scalability and re-usability Lead the product management and execution of the digital platform through extracting business priorities and fulfilling business needs at the regional level Writes product specs\u002Fstories for major platform to deliver with no bugs on time with achieving successful business metrics Proficiently engage with country business unit stakeholders as well as communicate with senior stakeholders at both country and group in relation to the digital platform Demonstrate good and relevant application of design thinking methodologies towards the insights gathering of the platform, working effectively with assigned digital platform UX\u002FUI team members. Support appropriate decisions to ensure digital platforms are planned to support scalability, reliability and efficiency in maintenance across the regional markets. Lead and coach Agile practices through design and execution efforts of the specific digital platform initiative Ability to gather and document complex user and technical requirements, translate these to multiple business rules and logic specifications, organized within the scrum framework, and able to lead and execute with wider\u002Fcross functional technical development teams, and local QA teams. Technically savvy to work closely with developers, understanding their technical capabilities and constraints Implement squad strategyg from expertise in platform, features, product Generate high value from user feedback that strongly influence platform direction Ensure co-ordination design, development and deployment plans with business functions and technology solutions delivery teams. Assess customer\u002Fusers feedback and prioritize quick fix optimizations and longer-term strategic fixes Develop, create and maintain a digital roadmap for the assigned digital platform Define and drive for relevant digital platform performance that contributing to regional and local BUs business performance metrics. Apply business acumen to extract insights from the digital dashboard, and drive initiatives and decisions s from the data insights Strongly oriented towards results and delivering a high standard of digital platforms. Shares an inner drive that overcomes obstacles and appropriately leverages work-around solutions in order to remove impediments to the digital platform delivery Able to mentor colleagues and team members on the Scrum environment and processes via the conduct of platform initiative. Embed emerging technologies and techniques to optimize business benefits and improve operational efficiency. QUALIFICATIONS \u002F EXPERIENCE University degree in Business, or Information Technology or equivalent area 10+ years’ working experience in which 6+ years' in Financial Services. eCommerce \u002F InsurTech-Fintech \u002F Start-up environment experience, will be advantageous Expertise in digital best practices and its applicability to lifestyle and financial services. Experience and proven results in product management and delivery of a digital platform KNOWLEDGE & TECHNICAL SKILLS Business Knowledge Broad understanding of the insurance and technology industry, including current and emerging financial services, lifestyle, operations, and technology trends Able to partner engagement for ideation and problem-solving facilitation with stakeholders. Relevant application of design thinking methodologies that are aligned to achieving business performance metric needs. Appreciate the business applications of emerging technologies and practices; applicable knowledgebase of DevOps, Cloud, Microservices and Mobile development to ensure feasibility and relevant conversations during solution planning. Technical Skills Skilled in Agile Software delivery (Scrum or similar) Proven record of Product Backlog management (using JIRA or something similar) Strong understanding of technology concepts and developer languages Good in facilitating people\u002Fcustomer centric design thinking and relevant application to digital platform requirements Commercially Savvy to ensure identification and development of digital platform improvements to meet the business and users’ needs. Build prototypes with UX\u002FUI designers with data driven approach using analytics FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":835,"slug":836,"title":837,"location":182,"raw_job_location_address_addressLocality":730,"raw_hiringOrganization_logo_url":182,"raw_description":838},56337,"senior-manager-devops-engineer-fwd-group-management-holdings-limited","Senior Manager, DevOps Engineer","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE FWD’s Digital platform team leverages the latest advances in tech and start-up ecosystem to deliver digital strategy pillars to build products, apps, clients, and managed services to drive business KPIs and customer experience. The team builds new apps, services and features to drive business value. We are looking for a Senior DevOps engineer who is passionate about changing the way people feel about insurance. KEY ACCOUNTAIBILITIES Design and implement the DevOps architecture and automation solutions including but not limited infrastructure security, automated provisioning, CI\u002FCD pipeline. Hands on day-to-day DevOps engineering work and responsible for production level 1 support (24x7 on rotation). Maintain AWS and Azure infrastructure to ensure efficient and state-of-the-art operations: self-healing, auto-scaling, disaster recovery, etc. Ensure and maintain full automation of routine development tasks, continuous integration, and continuous delivery processes. Build the technology capabilities, influence the team with innovative and creative ideas, develop proofs-of-concept to validate various approaches and assumptions Enable monitoring and alerting micro-services and applications, from hardware and operating systems metrics to important business-level metrics. Provide BAU support and release management for the group digital projects. Influence decision making while building and operating the platform efficiently with best practices in DevOps engineering, ensuring effective project execution across-FWD functions in Group and Countries Driving cloud architectural design, implementation, enhancement and operating cloud workload efficiently with good understanding of application logic and workflow. Create, build, test, and implement cloud infrastructure with a focus on resilience, allowing applications to handle unexpected failures effectively. Plan and document technical specifications for devops engineering standard design. Work closely with product owner, application team to operate the system that fast with minimum disruption that maintain the best of class customer experience. Manage cross-regional project priorities, deadlines, and deliverables Provide solutions designed for use on various platforms while prioritizing cost efficiency. QUALIFICATIONS \u002F EXPERIENCE Degree in engineering or equivalent practical experience Software development experience in one or more general purpose programming languages is preferred. Startup experience preferred Proven knowledge of industry leading devops engineering practice is appreciated. KNOWLEDGE & TECHNICAL SKILLS At least 5 years of experience as senior or principal DevOps engineer (or equivalent role) working on large-scale projects and architecture. Substantial hands-on expertise in Docker, Kubernetes, infrastructure design (networking, load balancing, CDN) and CI\u002FCD Pipeline (Jenkins\u002FAzure DevOps). Excellent experience with AWS and\u002For Azure setup (minimally 2 large scale projects) Knowledge of monitoring and logging tools and stacks like DataDog, NewRelic, Dynatrace, ElasticCloud, and others. Fantastic knowledge of Linux systems, networking protocols, and UNIX shell. Experience with one of the major programming languages, preferably Nodejs and Python. Excellent listening, writing, and technical communication skills. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":840,"slug":841,"title":842,"location":182,"raw_job_location_address_addressLocality":730,"raw_hiringOrganization_logo_url":182,"raw_description":843},56338,"senior-manager-group-digital-platforms-fwd-group-management-holdings-limited","Senior Manager, Group Digital Platforms","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE The Group Platforms team is responsible for identifying, defining, and managing digital product platforms and technologies to fulfil business objectives. The Group Platforms team operates across FWD Group to: Collaborate with functions to drive the design conceptualisation and development of new business platforms, provide digital product platform management and distribution partner digital solutions. Evolve digital product platform development roadmaps and collaborate on solution design to achieve optimal business outcomes. KEY ACCOUNTABILITIES Lead a workstream for Cube (unified seller application) to maximise seller productivity linking and impacting APE and VNB Overarching platform management of Cube aligning not only lead generation tools, leads and sales management activity, sales tool but also eRecruit, training, embedding AI, etc. to offer a simple and seamless journey to sellers and customers Digital product management and delivery of multiple digital workstreams across the multiple markets (Regional digital Platform) with considering scalability and re-usability Lead the product management and execution of the digital platform through extracting business priorities and fulfilling business needs at the regional level Writes specs\u002Fstories for major platform to deliver with no bugs on time with achieving successful business metrics Proficiently engage with country business unit stakeholders as well as communicate with senior stakeholders at both country and group in relation to the digital platform Demonstrate good and relevant application of design thinking methodologies towards the insights gathering of the platform, working effectively with assigned digital platform UX\u002FUI team members. Lead appropriate decisions to ensure digital platforms are planned to support scalability, reliability and efficiency in maintenance across the regional markets. Lead and coach Agile practices through design and execution efforts of the specific digital platform initiative Ability to gather and document complex user and technical requirements, translate these to multiple business rules and logic specifications, organized within the scrum framework, and able to lead and execute with wider\u002Fcross functional technical development teams, and local QA teams. Technically savvy to work closely with developers, understanding their technical capabilities and constraints Drive squad strategy with expertise in platform, features, product and squad Generate high value from user feedback that strongly influence platform direction and roadmap Ensure co-ordination design, development and deployment plans with business functions and technology solutions delivery teams. Assess CX feedback and analyse, prioritize quick fix optimizations and longer-term strategic fixes Develop, create and maintain a digital roadmap for the assigned digital platform Strongly oriented towards results and delivering a high standard of digital platforms. Shares an inner drive that overcomes obstacles and appropriately leverages work-around solutions in order to remove impediments to the digital platform delivery Able to mentor colleagues and team members on the Scrum environment and processes via the conduct of platform initiative. Embed emerging technologies and techniques to optimize business benefits and improve operational efficiency Articulate business logic to technical partners in clear written and oral communication to large and higher stakes audiences QUALIFICATIONS \u002F EXPERIENCE University degree in Business, or Information Technology or equivalent area 8+ years' working experience in Financial Services. eCommerce \u002F InsurTech-Fintech \u002F Start-up environment experience, will be advantageous. Expertise in digital best practices and its applicability to lifestyle and financial services. Experience and proven results in product management and delivery of a digital platform Proven experience in successful rollouts at either country or regional levels (preferably within the Asia Pacific markets) KNOWLEDGE & TECHNICAL SKILLS (Business Knowledge) Broad understanding of the insurance and technology industry, including current and emerging financial services, lifestyle, operations, and technology trends FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":446,"slug":447,"title":448,"location":182,"raw_job_location_address_addressLocality":730,"raw_hiringOrganization_logo_url":182,"raw_description":845},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE FWD’s Group Digital Team are responsible for designing and developing digital platforms for regional markets within FWD. The team builds new apps, services and features to drive business value. This role provides end-to-end service, and involved in projects that involve databases and building user-facing Application; which includes working with internal and external stakeholders during the planning and development phase of projects. KEY ACCOUNTAIBILITIES Design user interactions on seller application, develop servers and databases for application functionality and coding for mobile platforms, test, and deploy mobile applications for both tablet and mobile Act like a domain area expert in guide and supervise other team members to write specialised code - although importantly, the Senior Full Stack Developer must be familiar with and highly skilled in all aspects of web and application development. Provide inputs on seller application development roadmap, working as a team lead, or as an individual on specific large scale projects related to FWD seller application Provide architecture design of complex multi-system solutions and services as well as carry out Mobile, web and server-side development Plan and document technical specifications for features or system design Manage cross functional stakeholders across FWD Countries and Group C-Suite Executives Work closely with product owner and UX\u002FUI designer to build features that delight our users\u002Fcustomers to create an impactful user\u002Fcustomer experience Design and develop APIs, create servers and databases for functionality to ensure cross-platform optimization for mobile and tablet Influence decision making in delivering solutions that will be used across multiple platforms and languages across the APAC region focusing on seller experience Manage cross-regional project priorities, deadlines, and deliverables See through a project from conception to finished product. Stay abreast of developments in applications and programming languages in order to meet both technical and stakeholders needs. Experience in implementing tracking and analytics with Google Analytics tagging and setup QUALIFICATIONS \u002F EXPERIENCE Degree in engineering or equivalent practical experience 8 years + of full stack software development experience Software development experience in one or more general purpose programming languages Proven experience with developing front web applications, similar to ecommerce websites and integration with Headless CMS platforms. Startup experience preferred Expertise in building mobile application using React Native Expertise in building secure, scalable RESTFul web services Experience with agile development methodologies, Test Driven Development (TDD) and CI\u002FCD Experience with cloud technologies Experience delivering multi-lingual\u002Finternationalized solutions Experience in implementing tracking and analytics with Google Analytics tagging and setup Experience with implementing and supporting Google Optimize AB testing framework on web applications KNOWLEDGE & TECHNICAL SKILL Familiarity with modern programming languages Passionate about developing fast and reliable APIs Interested in learning new coding languages Experience in React Native, Node.JS, React JS, CSS, CSS3, JavaScript, HTML5, Ajax, JQuery preferred Experience with integration with headless CMS solutions is required. (i.e. Contentful, Strapi, Stroyblok etc) AWS and Azure or GCP experiences are advantageous Strong organisational and project management skills. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":492,"slug":493,"title":494,"location":182,"raw_job_location_address_addressLocality":747,"raw_hiringOrganization_logo_url":182,"raw_description":847},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE Own and formulate the Group framework for provider quality, network adequacy, contracting discipline, service standards and ecosystem partnerships that underpin profitable health growth. Lead clinical standards and clinical governance relating to networks, partnerships and proposition design to protect FWD’s reputation and manage clinical risk. Lead and develop a team to build provider-network and partner capability across markets, with a specific mandate to lead capability building in Tier B markets while providing SME support to Tier A. KEY ACCOUNTAIBILITIES Develop and own the Group framework and standards for provider ecosystem development, network design, panel adequacy, service standards and provider-contracting principles (including rate-card and chart-to-bill standards). Define network quality and clinical rules, hospital chart-to-bill expectations and provider-performance measures and embed utilisation and cost-containment controls across markets. Set network-adequacy and panel-quality criteria by market and monitor compliance, escalating quality or reputational risks to the Group Head of Health. Lead clinical evaluation of new propositions, programmes and partnerships, providing clinical sign-off within delegated authority to protect FWD’s clinical reputation. Lead the clinical-excellence guild and cross-market collaboration to build reusable provider-management playbooks (contracting, service levels, cost containment, utilisation monitoring). Identify cross-market network synergies, shared provider partnerships and regional contracting opportunities. Lead Tier B clinical and provider-management capability building and provide SME input to Tier A markets. Partner with the Payment Integrity & Performance lead, actuarial, claims and data teams to connect clinical and network standards to loss-ratio and combined-ratio (CoR) outcomes. Develop advanced contracting levers — bundled payments, risk-share and co-development arrangements — and rate-card \u002F fee-schedule standards to help bend the medical-cost curve. Run the clinical governance forum and clinical sign-off process and maintain the Health clinical standards and clinical risk register. Lead and develop the clinical and provider-network team and the clinical-excellence guild, coaching market clinical leads and building bench strength in Tier B markets. QUALIFICATIONS \u002F EXPERIENCE Minimum 10 years’ experience in health \u002F clinical, provider-network or managed-care leadership in multi-market environments. Clinical or healthcare qualification; significant knowledge and cultural understanding of Asia health markets. Proven experience leading high-performing teams and implementing strategic frameworks across markets with tangible outcomes. Proven experience designing provider networks, clinical services and managed-care arrangements and negotiating provider contracts in Asian markets. Demonstrated experience embedding clinical governance and clinical risk frameworks across multiple markets. KNOWLEDGE & TECHNICAL SKILLS Comprehensive knowledge of provider contracting and network design; clinical governance and clinical risk. Chart-to-bill \u002F R&C standards; utilisation and cost-containment levers; Asia provider ecosystems. Extensive knowledge of regional health regulations, standards and protocols. Knowledge of value-based care, bundled-payment and risk-share contracting models. Comprehensive knowledge of clinical coding, medical necessity and case-management practices relevant to claims and network management. Strong ability to translate clinical standards into measurable cost-containment and customer-experience outcomes. Extensive external network across hospitals, providers and clinical partners in Asia. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":471,"slug":472,"title":473,"location":182,"raw_job_location_address_addressLocality":740,"raw_hiringOrganization_logo_url":182,"raw_description":849},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE The Distribution Strategist - Agency is the most senior strategist role within the Distribution Strategy Office, responsible for defining and driving the Group-wide agency channel strategy across all FWD markets. Beyond owning the agency growth agenda, this role carries a cross-channel strategic coordination mandate, acting as the senior point of reference within the strategist team to ensure coherence and alignment across agency, partnership, and digital solutions strategies. The role holder sets the strategic direction for agency fundamentals, quality frameworks, recruitment and retention models, and advisor development, while also leading the strategic input into Business Plan reviews, strategic STI target-setting, and the Group distribution narrative for ExCo, Board, and Investor Relations on behalf of the Group Chief Distribution Strategy Officer. This role requires the ability to operate with significant autonomy, provide independent strategic challenge to BU Chief Agency Officers and senior distribution leaders, and deputise for the Group Chief Distribution Strategy Officer in senior cross-functional forums when required. KEY ACCOUNTABILITIES Define and own the Group-wide agency channel strategy, including the strategic direction for agency fundamentals, quality management, Professionalism, Advisor development, and MDRT across all FWD markets. Act as the senior strategist within the Distribution Strategy Office, providing cross-channel strategic coordination to ensure coherence between agency, partnership\u002FIFA, and digital solutions strategies and avoiding duplication or misalignment of priorities. Lead the strategic input into annual Business Plan (BP) reviews for agency distribution, assessing BU submissions for strategic alignment with Group priorities and providing formal recommendations to the Group Chief Distribution Strategy Officer. Drive the setting of strategic STI targets for agency distribution, ensuring alignment with Group strategic outcomes. Own the agency component of the Group distribution narrative for senior stakeholders, including direct preparation of ExCo papers, Board updates, and Investor Relations commentaryon agency strategy. Set the strategic priorities for agency recruitment, retention, activation, and productivity enhancement, identifying structural growth opportunities and emerging risks across markets. Develop and maintain standardised agency playbooks to enable scalable cross-market execution, and set the standard for playbook quality and rigour across the broader strategist team. Review and align local market agency strategies with Group priorities; provide independent strategic challenge to BU Chief Agency Officers and BU CEOs on agency-related matters, including formal strategic guidance during quarterly business reviews. Generate market insights, competitive intelligence, and strategic analytics specific to the agency channel, and synthesise cross-channel insights to inform Group-level strategic decision-making. Define the agency-related KPI framework and performance standards, including ownership of agency metrics within D360 dashboards, and provide input into the cross-channel KPI architecture. Partner with the Distribution Transformation Office to translate agency strategy into execution-ready roadmaps, commissioning and Sponsoring SWAT team deployments for agency strategic initiatives . Lead the formulation and delivery of the Voice of Distribution (VOD) agenda as it relates to the agency channel, interpreting frontline insights to refine Group strategy and presenting findings to senior leadership. Collaborate with the Capability and Development Manager to shape agency-specific Events, Programmes and training and development frameworks, Deputise for the Group Chief Distribution Strategy Officer in selected senior forums, cross-functional working groups, and stakeholder engagements when required. QUALIFICATIONS \u002F EXPERIENCE Bachelor's degree in Business, Finance, Economics, or a related discipline; MBA or advanced degree preferred Minimum 15 years of progressive experience in life insurance distribution, with a substantial track record in agency channel strategy, agency management, or distribution transformation across multiple markets in Asia Proven experience in a Group or Regional office role with multi-market strategic oversight responsibilities and direct engagement with C-suite stakeholders Demonstrated experience in leading Business Plan reviews, setting strategic KPIs, and producing senior management outputs (ExCo, Board, Investor Relations) for distribution Track record of developing and implementing agency growth strategies at scale, with measurable impact on recruitment, productivity, and quality outcomes KNOWLEDGE & TECHNICAL SKILLS Deep expertise in agency distribution models, including tied agency, multi-tier agency structures, recruitment economics, agent lifecycle management, and agency force quality frameworks Strong understanding of agency performance metrics and management systems, including activity management, persistency, case size, MDRT qualification, and quality scorecards Strong Knowledge of agency technology enablement (e.g. advisor engagement tools, CRM systems, digital sales platforms) and how technology intersects with agency productivity and behaviour change Comprehensive understanding of Business Plan review processes, strategic STI design, and Investor Relations data requirements for distribution Familiarity with regional life insurance markets across Asia, with practical understanding of market-specific agency dynamics, regulatory environments, and competitive landscapes Proficiency in strategic analytics, KPI framework design, cross-channel performance benchmarking, and senior management reporting Understanding of regulatory and compliance considerations relevant to agency distribution across multiple jurisdictions, including conduct risk and licensing frameworks FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":692,"slug":693,"title":694,"location":182,"raw_job_location_address_addressLocality":730,"raw_hiringOrganization_logo_url":182,"raw_description":851},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE Lead and drive the end-to-end customer strategy, roadmap, experience, and value management across the insurance value chain—from acquisition and onboarding to servicing, retention, and advocacy. Collaborate across Group and Markets to drive customer-centric growth, improving persistency and lifetime value, and embed a consistent, high-quality experience across channels and markets. Lead, manage, coach and develop a team of high performing individuals who are viewed as strong customer advocates in Group and Markets who can competently lead, execute and deliver the customer strategy roadmap and drive a culture of continuous learning and development through new ways of working and ideation of solutions leveraging new and emerging technologies. KEY ACCOUNTAIBILITIES Enterprise Customer Strategy & Governance: Lead the execution of the Group Customer strategy, principles, and ambition across Life, Health, and General Insurance businesses. Establish enterprise-wide customer segmentation, service models, and experience standards, with clear guardrails for local adaptation. Act as Group owner for customer-related policies, frameworks, and governance, ensuring alignment with brand and conduct commitments. End-to-End Value Chain Oversight: Provide enterprise oversight of customer experience across the full insurance value chain: Acquisition & onboarding Policy servicing & payments Claims & recovery Renewals, retention, and advocacy Identify systemic pain points and prioritise cross-business, cross-market fixes with the highest customer and commercial impact. Customer Value & Performance Management: Own enterprise targets and reporting for: NPS \u002F CSAT \u002F CES Retention, persistency, and churn Complaints and root-cause closure Customer lifetime value and penetration Build a consistent enterprise performance view, enabling ExCom and markets to act on customer insights. Data, Insights & Platform Enablement: Sponsor enterprise capabilities for CRM, Voice of Customer, complaints analytics, and CX measurement. Translate customer insights into actionable priorities, investment cases, and regulatory improvements. Partner with Operations, Technology and Digital to enable personalisation, proactive service, and predictive customer management. Enterprise Transformation & Simplification: Sponsor enterprise-wide initiatives to: Simplify customer journeys and communications Reduce friction, rework, and complaint drivers Improve straight-through processing and self-service Ensure customer outcomes are embedded into core transformation, product, and process redesign initiatives. Governance, Risk & Compliance: Act as senior owner for customer conduct outcomes at Group level. Ensure consistent standards for fair treatment, transparency, complaints handling, and vulnerable customer management. Partner with Risk, Compliance, and Legal to pre-empt conduct risk and regulatory issues. Market Enablement & Influence: Enable markets with clear frameworks, playbooks, tools, and benchmarks. Chair or sponsor enterprise customer forums to share best practices and scale successes. Act as the enterprise customer advocate in ExCom, investment committees, and regulatory discussions. Leadership & Stakeholder Management: Lead and develop high-performing customer management team. Act as senior customer advocate with ExCom, Markets, Distribution, and Partners. Influence without authority across a complex, multi-market insurance organization. Recognised as an expert leader in customer management for the Group demonstrated by strong and competent leadership in areas of expertise with a high performing team of individuals who achieve and deliver results consistently for group and markets with a proactive and can-do attitude, building trust, respect and credibility. Provide valued thought leadership and insight on how to seize market opportunity and be successful in solution delivery that fosters a common language, set of best practices and cross functional capabilities to deliver results. Foster a culture of learning, sharing, commitment, collaboration and continuous improvement and delivery of customer value aligned with FWDs overall brand Vision and Strategy. QUALIFICATIONS \u002F EXPERIENCE Bachelor’s or master’s degree in business or related. 15+ years in insurance, financial services, or customer-led transformation, with senior leadership exposure. Proven leadership in executing customer strategy, CX, or customer value management at enterprise level. Strong understanding of the insurance value chain, purchasing, servicing and claims operations. Track record of delivering measurable customer and commercial outcomes. Executive-level stakeholder management and change leadership skills. Regional or multi-market experience. KNOWLEDGE & TECHNICAL SKILLS Experience with CRM platforms, CX analytics, and digital service transformation. Customer-obsessed, commercially astute, and data-driven Strategic thinker with hands-on execution bias Influential, resilient, and comfortable leading cross-functional change Strong people developer and culture builder Able to translate strategy into simple, scalable frameworks Strong knowledge of insurance customer economics, including persistency, churn, customer lifetime value (CLV), cost‑to‑serve, and cross‑sell\u002Fupsell dynamics Strong awareness of distribution models (agency, bancassurance, digital, intermediaries) and their customer experience implications Proven expertise in enterprise customer experience (CX) strategy, journey design, and experience standard setting Strong capability in customer segmentation, differentiated service models, and proposition design In‑depth knowledge of complaints management, root cause analysis, remediation, and continuous improvement frameworks Strong familiarity with CRM platforms, omnichannel servicing tools, and customer data platforms Ability to interpret and act on customer analytics, including NPS, CSAT, CES, VOC, and churn insights Experience partnering with Digital, Data, and IT teams to define and deliver customer capability roadmaps Understanding of automation and AI applications in customer management (e.g. predictive retention, proactive servicing) Strong understanding of conduct risk, customer‑related regulation, and compliance requirements within insurance Ability to balance customer outcomes, regulatory obligations, and commercial objectives Proven ability to lead through influence rather than direct control, at ExCom and senior leadership levels Strong executive communication skills, translating customer insights into clear strategic and investment decisions FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":853,"slug":854,"title":855,"location":182,"raw_job_location_address_addressLocality":856,"raw_hiringOrganization_logo_url":182,"raw_description":857},83472,"senior-executive-officer-difc-hnw-distribution-lead-dubai-fwd-group-management-holdings-limited","Senior Executive Officer (DIFC) & HNW Distribution Lead, Dubai","Dubai","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Role purpose The Senior Executive Officer (DIFC) & HNW Distribution Lead, Dubai is a dual-mandate role weighted approximately 30% to regulatory leadership and 70% to HNW distribution. It is the DFSA-mandated resident Senior Executive Officer named in FWD’s DIFC Category 4 licence application and, primarily, the commercial leader responsible for building and driving all HNW distribution activity across the Middle East served from the Dubai office. In the SEO capacity (c.30% of the role), the role holds accountability for the sound and compliant operation of the licensed entity, acting as FWD’s primary point of contact with the DFSA and ensuring the entity meets its regulatory, governance and conduct obligations on an ongoing basis. In the distribution capacity (c.70% of the role), it owns the market plan, partner agenda and production required to deliver sustainable APE and VNB growth through private banks, international brokers, family offices and external asset managers — and is a quota-carrying, producing leader expected to personally originate and hold key partner relationships. Reporting to the Head of Distribution, International Markets, the role operates as an integral part of one Global HNW distribution team, coordinating closely with the North Asia and wider International Markets distribution leadership and partnering with Underwriting, Case Management, Compliance, Legal, Finance and Operations to establish FWD as a preferred first-tier HNW carrier partner in the Middle East. Key responsibilities HNW distribution & commercial performance (c.70%) Formulate and execute the HNW distribution strategy and business plan for the Middle East, with clear priorities by market, channel and partner. Own delivery of the region’s APE and VNB targets, pipeline conversion and margin outcomes, reporting production and forecast to the Head of Distribution, International Markets. Act as a quota-carrying, producing leader — personally originating and holding senior relationships while building the local team to scale coverage. Build and deepen senior relationships with private banks, international brokers, EAMs, trustees and single- and multi-family offices across the Middle East, Africa and South Asia. Lead partner segmentation, engagement planning and joint business development, and drive insurer onboarding, credit and product-approval processes with priority partners. Recruit, lead and develop the Dubai distribution and support team as the entity scales, setting clear account ownership, activity standards and performance expectations. Partner with Underwriting and Case Management to hold the Dubai window, improve case conversion and turnaround, and deliver a seamless broker and adviser experience. Provide market input into product development, underwriting appetite and service propositions to keep the Middle East offering competitive and relevant. Senior Executive Officer — regulatory leadership (c.30%) Act as the DFSA-mandated resident Senior Executive Officer for the DIFC Category 4 entity, holding overall responsibility for its sound, compliant and effective day-to-day management. Serve as FWD’s primary liaison with the DFSA and DIFC Authority, maintaining an open, transparent and constructive regulatory relationship and completing fit-and-proper obligations on an ongoing basis. Ensure the entity operates within its Category 4 permissions (arranging and advising), delegated authorities, DIFC\u002FDFSA rules and FWD Group policies, escalating issues promptly. Own the local governance framework alongside the Finance Officer, Compliance Officer and MLRO, ensuring effective controls over conduct, financial crime, source of wealth and client-money boundaries. Support the entity through licensing, mobilisation and post-authorisation, working with Group Legal & Compliance, external counsel and the DIFC programme team to bring the platform live and keep it in good standing. Governance, risk & conduct (across both mandates) Embed a strong risk and conduct culture across the Dubai entity, ensuring good customer outcomes and disciplined sales governance. Maintain robust partner due diligence, source-of-wealth and financial-crime controls, documentation and escalation in line with DFSA expectations and Group standards. Ensure all distribution activity complies with local laws, regulations, delegated authorities and FWD Group policies. Candidate profile Experience & knowledge Senior HNW\u002FUHNW life insurance, wealth management or private-banking leader with a strong distribution and origination track record in the Middle East. DFSA fit-and-proper credentials — ideally prior approval as a Senior Executive Officer (or clear capability to be approved) for a DIFC-regulated firm, with hands-on knowledge of the DIFC\u002FDFSA framework and Category 4 permissions. Minimum 10–15 years’ relevant experience, including at least five years in distribution leadership, with an established regional network across private banks, brokers, family offices and EAMs. Good understanding of complex case structuring, trusts and policy ownership, premium financing, underwriting and end-to-end case management. UAE residency (or willingness to relocate and reside in the UAE) is required; university degree in business or a related discipline, with relevant professional qualifications an advantage. Skills & attributes Credible dual-hat leader — able to carry regulatory accountability as SEO while spending the majority of time driving commercial production. Excellent relationship-building, communication, presentation and negotiation skills, with standing at senior executive and regulator level. Strong people leader able to build and motivate a team from a standing start in a new market. Structured, pragmatic and control-minded, balancing commercial ambition with sound governance and conduct. Fluent written and spoken English; Arabic or other regional-market language capability is an advantage. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":179,"slug":180,"title":181,"location":182,"raw_job_location_address_addressLocality":730,"raw_hiringOrganization_logo_url":182,"raw_description":859},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE FWD’s Group Digital Team are responsible for designing and developing digital platforms for regional markets within FWD. The team builds new apps, services and features to drive business value. We are looking for a Full Stack Developer who is passionate to change the way people feel about insurance. The Director, Digital Platforms Delivery plays a pivotal role in driving the successful technical design, delivery, and adoption of FWD’s group digital platforms — including core agency, bancassurance, and customer-facing ecosystems FWD Cube, and other next-generation digital solutions. This role ensures the timely delivery of scalable, secure, and high-performance platforms across FWD’s markets, enabling local execution and consistent digital experiences. The Director will lead cross-market delivery squads, define platform delivery standards, and ensure the right balance between innovation, reliability, and speed-to-market. KEY ACCOUNTAIBILITIES Lead end-to-end digital platform delivery for FWD Cube across key markets, ensuring alignment with Group’s Digital and technology strategy. Translate business priorities into actionable digital delivery roadmaps and platform capability releases. Oversee project portfolio governance, ensuring transparency, risk mitigation, and budget adherence. Drive agile delivery excellence, ensuring squads are operating with disciplined sprint planning, velocity tracking, and iterative release management. Ensure platforms are designed to support scalability, reliability and efficient maintainability Ensure co-ordinated design, development and deployment plans with business functions and technology solutions delivery teams Lead multiple cross-functional delivery teams practicing agile Provide technology leadership and expertise when defining architectures and selecting tools and technologies Ensure software development standards are defined and being followed Mobile and server-side development Build and lead a high-performing multi-disciplinary delivery organization spanning engineering, product, QA, and DevOps. Coach and mentor senior engineering and delivery managers to elevate technical acumen and delivery discipline. Promote a culture of accountability, innovation, and continuous improvement within the delivery community. QUALIFICATIONS \u002F EXPERIENCE Degree in Computer Science or relevant degree Broad technical experience and a deep interest in current and new technologies, cloud hosting, code development and delivery practices Experienced at managing development team Experience of acting within mature ITIL and agile processes. A proven ability to implement and\u002For improve existing processes Solid software development experience in large scale and mission critical system Excellent verbal and written communication Expertise in building secure, scalable RESTFul web services Experience with agile development methodologies, Test Driven Development (TDD) and CI\u002FCD KNOWLEDGE & TECHNICAL SKILLS 12 years + of full stack software development experience Familiarity with modern programming languages Passionate about developing fast and reliable APIs Interested in learning new coding languages Experience in Node.JS, React JS, CSS, CSS3, JavaScript, HTML5, Java preferred AWS or GCP experiences are advantageous FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn"]