About ING Hubs

Following ING’s strategic ambition to deliver a superior experience to its customers worldwide, the hubs network contributes to fostering efficiency and digitalization across ING. Providing concentrated expertise along with scalable and sustainable solutions, the hubs focus on straight-through processing, delivering automated services like software development, data management and retail operations.

About ING Think Forward!

Our purpose is to empower people to stay a step ahead in life and in business. We are an industry recognized strong brand with positive recognition from customers in many countries, a strong financial position, Omni-channel distribution strategy and international network.

If you want to work at a place where we believe that you can make a difference by using the latest Analytics techniques to generate data-driven approaches and conversational products and solve real business challenges, please read on.

ING Analytics

ING Analytics is a new unit responsible for realizing this vision for ING, differentiating ING as a leader in data-driven organization, within the banking sector and beyond. The team consists of a number of Global Analytics Centre of Excellences around the bank’s key capabilities (such as Pricing, Risk Management, Financial Crime, Customer Intelligence and People Analytics.) as well as strong coordination areas around data management, technology, customer journey, UX, as well as external partnerships.

(Y)Our Team

You will be part of the Analytics Tribe COO which delivers advanced analytics & artificial intelligence capabilities to all ING countries.

Customer Dialogue Analytics at ING joins a global, multidisciplinary analytics team focused on improving chat and voice bots, implementing advanced analytics and AI, and enhancing customer experiences across all ING countries.

In this role, you support the development and delivery of data-driven solutions for dialogue systems, bridge business and IT needs, and contribute to designing and implementing Conversational AI products.

About you

You support the development, implementation and communication of the roadmap
You help the product owner manage and prioritize the backlog at the level of user stories, derived from features, epics and technical capabilities
You help define business requirements for the development of products and services in the Conversational (Generative) AI scope
You work with your team to build and manage products with an end-to-end mindset, including design, implementation and operations
You understand client needs, digitization and API’s, bridging IT and business together
You have analytical skills and take decisions based on data and facts
You are a pro-active thinker
You work with Risk, Compliance, Model Risk Management and Legal stakeholders, to make sure our products and services comply with regulations and policies
You are creative and an out-of-the box thinker who likes to work in a multidisciplinary team in an agile environment
Work with the product owner, to prioritize tasks according to the business needs
Build and maintain relationship with third party vendors. This also means that you are capable to drive next generation products together with the product owner.

How to succeed

Bachelor’s with analytical background, preferably in a quantitative discipline Mathematics, Engineering, Economics, MIS, Statistics etc. (Master’s degree or PhD will be a plus)
Minimal 5 years of working experience in applying analytics in a business environment
Professional working language proficiency in English. Dutch/French/Spanish/German are a plus
Familiarity with Agile Scrum way of working
Experience with Conversational AI is a plus
You have excellent oral and written communication skills at the technical and business level
To be able to influence and convince stakeholders based on analytical results
To be analytical: extremely curious, constantly looking for an explanation; analyzing sharply, concise & to the point
Managing product roadmaps and backlogs, defining business requirements, working with internal and external stakeholders, and ensuring compliance

What We Offer at ING Hubs Turkiye

At ING Hubs Turkiye, we believe that your work should be fulfilling in every way. We pay attention to even the smallest details to ensure that your experience is rewarding. Here’s what you can expect when you join our organization:

Be Yourself, Be an ING'er

Dynamic Environment: Work in an informal, vibrant atmosphere with innovative colleagues supporting your endeavors.
Innovation Culture: Share your innovative ideas while exploring PACE methodology with us.
Global Exposure: Participate in global projects and expand your career opportunities.
Communication & Celebrations: Enjoy various communication activities and celebrations that promote a friendly work environment.
Health Care: Your health matters; we offer a comprehensive health insurance package for you and your loved ones, including spouse and children.
Private Pension Plan: Secure your future dreams with our private pension plan.

If you want to do your thing and explore the life while working don’t miss this opportunity!

Die ING ist eine globale Bank mit über 60.000 Mitarbeitenden. Wir sind für rund 38 Millionen Privat-Kundinnen und Kunden sowie für unsere Geschäfts- und Firmenkunden in über 40 Ländern da. Wir sind bunt, vielfältig, digital und stolz darauf. Lust uns kennenzulernen?

Dich erwartet eine Kultur auf Augenhöhe, flexible Arbeitsweisen und die Chance, mit einem Job wirklich etwas zu verändern. Denn als globale Bank berühren wir das Leben von Millionen Menschen und wir streben danach einen positiven Einfluss auf die Gesellschaft und auf unseren Planeten zu haben.

Selbstbestimmtes Arbeiten ist unser täglich Brot: Wir vertrauen unseren Mitarbeitenden und ermutigen sie, ihr Ding zu machen – also ihre Karriere so zu gestalten, wie es für sie am besten ist.

Wir sind mehr als ein Arbeitgeber – wir sind innovativ, lösen Probleme, sind immer einen Schritt voraus und setzen uns dafür ein, einen echten Unterschied zu machen.

Egal, ob Du gerade Deine Karriere startest oder die nächste große Herausforderung suchst, wir haben viele Jobmöglichkeiten, die Dich inspirieren und über Dich hinauswachsen lassen.

Deine Zukunft bei der ING beginnt mit einer Bewerbung. Bist du bereit, Teil der ING zu werden?

Wir haben viele Jobmöglichkeiten, die zu Deinen Fähigkeiten und Ambitionen passen! Verwende die Filter unter der Suchleiste, wie Standort und Jobtyp, um die perfekte Stelle zu finden. Starte jetzt mit der Suche und finde heraus, wohin Dich Dein nächster Karriereschritt führen könnte!

GenAI Project Manager