Claims Adminstrator

JOB overview:

The role of Claims Administrator involves recording medical claims for clients worldwide. We ensure a high level of customer service, while registering claims within our service level agreement. The Claims Administration Department is a very fast paced and challenging environment.

What you do

KEY RESPONSIBILITIES

• Preparation, Scanning and Registering of incoming claims received by post and email to ensure that daily clear to zero targets are achieved.
• Data enter incoming claims to optimize claims adjudication and ensure departmental Service Level Agreements are achieved.
• Collate and post claims letters in order to provide clients with notification of their claim settlement.
• Liaise with other departments for support to ensure an efficient and professional response is given, thereby achieving customer satisfaction.
• Support Global Offices with administration duties.
• Maintain accurate filing records in a manner that allows files to be located quickly, thereby ensuring that customer queries can be dealt with efficiently.
• Resend unsuccessful emails ensuring.
• Assist the in-house medical team by using AI models to streamline client hospital admissions, evacuations, repatriations, and other cases, ensuring efficient and effective service.

What you bring

KEY REQUIREMENTS

• 1 – 2 years Administration experience
• Non- Medical is a must
• Keyboard skills
• Proficiency in MS Office
• A highly customer-focused individual with strong interpersonal and communicative skills
• Excellent attention to detail
• A collaborative team player who can work effectively in a team environment, using AI insights to support team goals and initiatives. Team player
• Ability to work under pressure and to meet tight deadlines and service standards