The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.

Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you

Client Administrator

Department: Corporate Services
Location: Jersey
Contract type: Permanent, Full Time

Role purpose

To work on a portfolio of clients, with the guidance from an Assistant Manager/Manager, and to work collaboratively with other members of the team to assist in the provision of trust and company administration services in accordance with regulatory requirements, service levels and company standards so as to meet with client expectations.

Accountabilities and main responsibilities

Work as part of the team, contributing at team meetings, communicating effectively with colleagues and third parties, with a positive ‘can do’ approach to support the successful performance of the Company;
Maintain accurate reports of time spent on time billing modules, on a daily basis;
Work effectively and efficiently, and ensure all time charged is reasonable and justified;
Meet centrally defined, chargeable time requirements and any other grade specific targets;
Identify when clients should be billed and work with the Manager responsible to raise a fee note, if necessary;
Develop knowledge of, and comply with Apex’s policies and procedures as amended from time to time.
Demonstrate an understanding of relevant legal and regulatory requirements, commensurate with responsibilities.
Carry out all tasks in compliance with legal, regulatory and internal requirements (policies and procedures).
Contribute to the maintenance of operating procedures using the Company approved formats and maintain an awareness of risks involved in administration activities;
Ensure all incidents are identified in line with service delivery, and are reported to the Manager, where appropriate actions are implemented;
To take responsibility for the drafting and preparation of relevant documentation (compliance files, minutes, forms and documents for the JFSC) and systems data (Dynamics, banking systems) for the set up / closure of entities.
Take responsibility for the organisation of trustee / board meetings, including the preparation and distribution of board packs to Directors. As and when required, attend meetings and prepare draft minutes;
On a timely basis draft letters, minutes and banking instructions as necessary.
Develop knowledge of electronic banking systems and ability to accurately generate on-line banking instructions for subsequent review and approval.
Carry out all other company secretarial and trustee activities in compliance with legal and regulatory requirements;
Clearance of client reviews using appropriate checklists, and ensuring this is completed in accordance with the agreed timetable;
Ensure investment reviews, are completed using appropriate checklists and ensuring this is completed in accordance with the agreed timetable;
Take responsibility for accuracy and quality of own data entries;
To take responsibility and ownership for all administration for allocated portfolios by providing a first class service in line with client expectations and agreed service levels;
Build relationships with intermediaries, third parties and identified client contacts so as to become the first point of contact for routine contact;
Produce all client reports (letters, emails, faxes, statements, investor information etc) to a high standard of accuracy, using approved procedures and in accordance with agreed service levels;
Demonstrate initiative and review and read a set of accounts, follow up on any discrepancies so that they are satisfactorily resolved in a timely manner;

Qualifications and skills

ESSENTIAL

Ability to work as part of a team.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly, business-friendly and technical language.
Self-motivated.
Proven analytical and problem-solving abilities.
Ability to effectively prioritise and execute tasks in a fast paced environment.
Exceptional communication and customer service skills.
Experience working in a team-oriented, collaborative environment.

DESIRABLES

Ideally studying towards a professional qualification recognised by the JFSC, or above.
Good working knowledge of Word, Excel, Outlook with the ability to learn other relevant systems and use of all other office equipment.
Ability to multi-task, prioritise workloads and manage timescales.
Attention to detail and accuracy.
Strong organisational skills.

What you will get in return

A genuinely unique opportunity to be part of an expanding large global business;
Competitive remuneration commensurate with skills and experience;
Training and development opportunities

About Apex Group

We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals.

We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies. Prepare to accelerate.

We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

Positive change starts with you. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

The journey is yours to own. When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey.

Find out more about us

Administrator