[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-service-delivery-analyst-12-month-ftc-lgt-wealth-management-uk-llp-en-gb":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":12,"featured_until":7,"is_active":13,"deactivated_at":7,"is_enriched":13,"processed_job_posting_json":14,"processed_latitude":70,"processed_longitude":71,"processed_employment_types":72,"processed_working_hours":73,"processed_working_hours_labels":75,"processed_home_office":76,"processed_salary_min":67,"processed_salary_max":68,"processed_salary_currency":64,"processed_salary_source":77,"processed_benefits":78,"processed_benefits_labels":79,"processed_industry":80,"processed_skills":7,"processed_job_location":81,"processed_full_address_gmaps":83,"processed_street_gmaps":85,"processed_city_gmaps":87,"processed_postal_code_gmaps":88,"processed_country_gmaps":90,"processed_country_iso_code_gmaps":92,"full_description":17,"formatted_description":93,"processed_employment_types_labels":35,"processed_home_office_labels":33,"processed_industry_labels":37,"processed_it_skills":94,"processed_it_skills_labels":96,"processed_soft_skills":97,"processed_soft_skills_labels":98,"processed_job_expertise_skills":99,"processed_job_expertise_skills_labels":101,"processed_language_requirements":102,"processed_total_experience_years":100,"processed_professional_field":109,"processed_professional_field_labels":111,"processed_leadership_role":12,"processed_date_posted":20,"raw_job_url":112,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":80,"canonical_industry_label":37,"max_cpc":113,"actual_cpc":7},75028,"service-delivery-analyst-12-month-ftc-lgt-wealth-management-uk-llp","Service Delivery Analyst - 12 month FTC",null,{"name":9,"slug":10,"logo_url":11},"LGT Wealth Management UK LLP","lgt-wealth-management-uk-llp","https:\u002F\u002Fupload.wikimedia.org\u002Fwikipedia\u002Fcommons\u002Fthumb\u002F4\u002F41\u002FLGT_Logo.svg\u002F250px-LGT_Logo.svg.png",false,true,{"@context":15,"@type":16,"title":6,"description":17,"hiringOrganization":18,"datePosted":20,"validThrough":21,"jobLocation":22,"jobLocationType":33,"employmentType":34,"industry":36,"skills":38,"baseSalary":62},"https:\u002F\u002Fschema.org\u002F","JobPosting","LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. Alongside the LLP we also have two other entities which focus on US and Jersey based clients. Our head office is based in London however we have a presence in Edinburgh, Jersey, Leeds, Birmingham, Bristol and Manchester. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide a flexible, bespoke service adapted to each of our clients’ needs. Our mission is to create long-term value for all stakeholders. Our culture encourages individuals to generate, develop and implement ideas which will strengthen our business. Belonging, respect, integrity, conviction and entrepreneurship are our core values. As our brand recognition grows, we are fast becoming an employer of choice in our sector. We have over £30 billion in funds under management and circa 700 staff. Job Description Key Responsibilities Service Management and Operational Governance Lead the Change Advisory Board (CAB), with support from the Service Delivery & Support Manager when required. Act as Major Incident Manager when required, ensuring major incidents are responded to, managed and resolved in accordance with the relevant process. Understand and work within the Incident, Service Request, Major Incident, Problem and Identity & Access Management processes. Work with our parent company, LGT Group, to maintain and continually improve ITIL processes. Support internal and external audit activities. Service Improvement and Business Engagement Maintain and drive the department’s Continual Service Improvement activity, identifying and delivering opportunities to improve service quality, efficiency and user experience. Work with LGT Group to streamline processes and strengthen working relationships across teams. Run service reviews with business stakeholders, reporting on service performance, issues, improvements and actions. Access and Employee Lifecycle Management Ensure joiner, leaver and transfer activities are completed accurately, promptly and in line with relevant processes. Project and Change Delivery Assist with change projects and requests as directed by the Service Delivery & Support Manager. Support and manage projects as required by the Service Delivery & Support Manager. Cover and Team Support Provide cover for the Service Delivery & Support Manager during periods of absence. Provide additional support and assistance as required by the Service Delivery & Support Manager. Requirements Key Skills and Competency Requirements Communication and Relationship Skills Strong interpersonal skills, with the ability to build effective relationships with colleagues, stakeholders and service partners. Excellent verbal and written communication skills. Ability to communicate clearly and professionally with both technical and non-technical audiences. Customer and Service Focus Strong customer service approach, with a commitment to delivering a high-quality experience. Service-focused mindset, with an understanding of the importance of responsive, reliable and user-centred IT support. Drive to continually improve the customer experience. Organisation and Delivery Strong time-management and organisational skills, with the ability to manage competing priorities effectively. Demonstrable attention to detail and commitment to producing accurate work. Continuous Improvement Ability to identify and contribute to service improvement opportunities. Proactive approach to improving processes, service quality and operational efficiency. Experience Demonstrable experience working in ITIL-aligned organisations, with a sound understanding of service management principles, governance, and the IT service lifecycle. Proven ability to apply ITIL processes, including incident, problem, change, request, and service-level management, to support consistent, high-quality service delivery and continual improvement. Contact Information We are looking forward to receiving your online application. For any further information please do not hesitate to contact us. LGT Wealth Management UK LLP Human Resources Nicola Swatton Die LGT ist die weltweit grösste Private Banking und Asset Management Gruppe im Besitz einer Unternehmerfamilie. Als Family Office des Fürstenhauses von Liechtenstein überzeugen wir Sie mit langjähriger Erfahrung in der Verwaltung grosser Vermögen.",{"@type":19,"name":9},"Organization","2026-09-03","2027-09-03",[23],{"@type":24,"address":25,"geo":29},"Place",{"@type":26,"addressLocality":27,"addressCountry":28},"PostalAddress","London","GB",{"@type":30,"latitude":31,"longitude":32},"GeoCoordinates",51.51319179999999,-0.0878859,"ONSITE",[35],"TEMPORARY",[37],"Wealth Management",[39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61],"ITIL","Interpersonal Skills","Verbal Communication","Written Communication","Customer Service","Time Management","Organizational Skills","Attention to Detail","Proactive Approach","Service Management","Operational Governance","Change Advisory Board (CAB) Leadership","Major Incident Management","Incident Management","Service Request Management","Problem Management","Identity & Access Management","Continual Service Improvement","Service Reviews","Project Management","Change Delivery","Audit Support","Employee Lifecycle Management",{"@type":63,"currency":64,"value":65},"MonetaryAmount","GBP",{"@type":66,"minValue":67,"maxValue":68,"unitText":69},"QuantitativeValue",45000,55000,"YEAR",[31],[32],"temporary",[74],"FULL_TIME",[74],"onsite","estimated",[],[],"wealth management",[82],"lgt, london (uk), vereinigtes königreich",[84],"14 Cornhill, London EC3V 3NR, Vereinigtes Königreich",[86],"Cornhill 14",[27],[89],"EC3V 3NR",[91],"Vereinigtes Königreich",[28],"LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein.\n\nWhen we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. Alongside the LLP we also have two other entities which focus on US and Jersey based clients. Our head office is based in London however we have a presence in Edinburgh, Jersey, Leeds, Birmingham, Bristol and Manchester.\n\nThe plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide a flexible, bespoke service adapted to each of our clients’ needs.\n\nOur mission is to create long-term value for all stakeholders. Our culture encourages individuals to generate, develop and implement ideas which will strengthen our business. Belonging, respect, integrity, conviction and entrepreneurship are our core values. As our brand recognition grows, we are fast becoming an employer of choice in our sector. We have over £30 billion in funds under management and circa 700 staff.\n\n## Job Description\n\n## Key Responsibilities\n\n### Service Management and Operational Governance\n\n- Lead the Change Advisory Board (CAB), with support from the Service Delivery & Support Manager when required.\n- Act as Major Incident Manager when required, ensuring major incidents are responded to, managed and resolved in accordance with the relevant process.\n- Understand and work within the Incident, Service Request, Major Incident, Problem and Identity & Access Management processes.\n- Work with our parent company, LGT Group, to maintain and continually improve ITIL processes.\n- Support internal and external audit activities.\n\n### Service Improvement and Business Engagement\n\n- Maintain and drive the department’s Continual Service Improvement activity, identifying and delivering opportunities to improve service quality, efficiency and user experience.\n- Work with LGT Group to streamline processes and strengthen working relationships across teams.\n- Run service reviews with business stakeholders, reporting on service performance, issues, improvements and actions.\n\n### Access and Employee Lifecycle Management\n\n- Ensure joiner, leaver and transfer activities are completed accurately, promptly and in line with relevant processes.\n\n### Project and Change Delivery\n\n- Assist with change projects and requests as directed by the Service Delivery & Support Manager.\n- Support and manage projects as required by the Service Delivery & Support Manager.\n\n### Cover and Team Support\n\n- Provide cover for the Service Delivery & Support Manager during periods of absence.\n- Provide additional support and assistance as required by the Service Delivery & Support Manager.\n\n## Requirements\n\n## Key Skills and Competency Requirements\n\n### Communication and Relationship Skills\n\n- Strong interpersonal skills, with the ability to build effective relationships with colleagues, stakeholders and service partners.\n- Excellent verbal and written communication skills.\n- Ability to communicate clearly and professionally with both technical and non-technical audiences.\n\n### Customer and Service Focus\n\n- Strong customer service approach, with a commitment to delivering a high-quality experience.\n- Service-focused mindset, with an understanding of the importance of responsive, reliable and user-centred IT support.\n- Drive to continually improve the customer experience.\n\n### Organisation and Delivery\n\n- Strong time-management and organisational skills, with the ability to manage competing priorities effectively.\n- Demonstrable attention to detail and commitment to producing accurate work.\n\n### Continuous Improvement\n\n- Ability to identify and contribute to service improvement opportunities.\n- Proactive approach to improving processes, service quality and operational efficiency.\n\n### Experience\n\n- Demonstrable experience working in ITIL-aligned organisations, with a sound understanding of service management principles, governance, and the IT service lifecycle.\n- Proven ability to apply ITIL processes, including incident, problem, change, request, and service-level management, to support consistent, high-quality service delivery and continual improvement.\n\n## Contact Information\n\nWe are looking forward to receiving your online application.\n\nFor any further information please do not hesitate to contact us.\n\nLGT Wealth Management UK LLP\n\nHuman Resources\n\nNicola Swatton\n\nDie LGT ist die weltweit grösste Private Banking und Asset Management Gruppe im Besitz einer Unternehmerfamilie. Als Family Office des Fürstenhauses von Liechtenstein überzeugen wir Sie mit langjähriger Erfahrung in der Verwaltung grosser Vermögen.",{"itil":95},4,[39],{"interpersonal skills":95,"verbal communication":95,"written communication":95,"customer service":95,"time management":95,"organizational skills":95,"attention to detail":95,"proactive approach":95},[40,41,42,43,44,45,46,47],{"audit support":100,"change delivery":100,"service reviews":95,"problem management":95,"project management":100,"service management":95,"incident management":95,"operational governance":95,"major incident management":95,"service request management":95,"identity & access management":95,"continual service improvement":95,"employee lifecycle management":100,"change advisory board (cab) leadership":95},3,[48,49,50,51,52,53,54,55,56,57,58,59,60,61],{"detected_language_jobad":103,"required":104},"en",[105],[106],{"language":107,"level":108},"ENGLISH","C1",[110],"Information and Communications Technology Service Managers",[110],"https:\u002F\u002Flgt.wd3.myworkdayjobs.com\u002Fde-de\u002Flgtcurrentvacancies\u002Fjob\u002Flondon\u002Fservice-delivery-analyst---12-month-ftc_jr8189-4",1]