[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-customer-assistance-coordinator-roadside-allianz-insurance-en-gb":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":12,"featured_until":7,"is_active":13,"deactivated_at":7,"is_enriched":13,"processed_job_posting_json":14,"processed_latitude":45,"processed_longitude":47,"processed_employment_types":49,"processed_working_hours":50,"processed_working_hours_labels":53,"processed_home_office":54,"processed_salary_min":55,"processed_salary_max":41,"processed_salary_currency":56,"processed_salary_source":57,"processed_benefits":58,"processed_benefits_labels":70,"processed_industry":71,"processed_skills":7,"processed_job_location":72,"processed_full_address_gmaps":74,"processed_street_gmaps":75,"processed_city_gmaps":76,"processed_postal_code_gmaps":78,"processed_country_gmaps":80,"processed_country_iso_code_gmaps":82,"full_description":17,"formatted_description":84,"processed_employment_types_labels":23,"processed_home_office_labels":21,"processed_industry_labels":25,"processed_it_skills":85,"processed_it_skills_labels":86,"processed_soft_skills":87,"processed_soft_skills_labels":90,"processed_job_expertise_skills":91,"processed_job_expertise_skills_labels":92,"processed_language_requirements":93,"processed_total_experience_years":100,"processed_professional_field":101,"processed_professional_field_labels":102,"processed_leadership_role":12,"processed_date_posted":20,"raw_job_url":103,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":71,"canonical_industry_label":25,"max_cpc":100,"actual_cpc":7},46087,"customer-assistance-coordinator-roadside-allianz-insurance","Customer Assistance Coordinator - Roadside",null,{"name":9,"slug":10,"logo_url":11},"Allianz Insurance","allianz-insurance","https:\u002F\u002Fcdn.phenompeople.com\u002FCareerConnectResources\u002FAISAIPGB\u002Fimages\u002FHeader-1706868786965.svg",false,true,{"@context":15,"@type":16,"title":6,"description":17,"hiringOrganization":18,"datePosted":20,"jobLocationType":21,"employmentType":22,"industry":24,"skills":26,"baseSalary":36,"validThrough":44},"https:\u002F\u002Fschema.org\u002F","JobPosting","\u003Cp>\u003Cstrong>Job Title\u003C\u002Fstrong> – Customer Assistance Coordinator\u003Cbr>\u003Cstrong>Department\u003C\u002Fstrong> – Roadside\u003Cbr>\u003Cstrong>Location\u003C\u002Fstrong> – Birmingham Hybrid \u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>FULL TIME SALARY\u003C\u002Fp>\u003Cp>\u003Cbr>\u003Cstrong>Salary\u003C\u002Fstrong> – £27,013.60\u003C\u002Fp>\u003Cp>\u003Cstrong>Bonus\u003C\u002Fstrong> – £2,045 performance bonus\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>PART TIME SALARY - 20 Hours a week. \u003C\u002Fp>\u003Cp style=\"margin: 0.0cm; font-size: 12.0pt; font-family: Aptos, sans-serif;\">\u003Cspan style=\"font-size: 11.0pt; font-family: arial, helvetica, sans-serif;\">\u003Cspan style=\"font-size: 12.0pt;\">\u003Cstrong>Salary -\u003C\u002Fstrong>\u003C\u002Fspan>  £15,436.34\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0.0cm; font-size: 12.0pt; font-family: Aptos, sans-serif;\">\u003Cspan style=\"font-size: 11.0pt; font-family: arial, helvetica, sans-serif;\">\u003Cstrong>Bonus:\u003C\u002Fstrong> £1,168.57\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0.0cm; font-size: 12.0pt; font-family: Aptos, sans-serif;\"> \u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>\u003Cstrong>The Role:\u003C\u002Fstrong>\u003Cbr>As a \u003Cem>Customer Assistance Coordinator\u003C\u002Fem>, you’ll play a vital role in supporting customers who require roadside assistance, delivering prompt, professional, and compassionate service. You'll be part of a dynamic, customer-focused team that strives to provide a smooth and reassuring experience during stressful situations.\u003C\u002Fp>\u003Cp>This is a fantastic opportunity to join a global organisation that genuinely values its people and offers real opportunities for growth and development.\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>\u003Cstrong>Hours & Working Pattern:\u003C\u002Fstrong>\u003Cbr>Full time - This is a 35-hour per week position, with shifts scheduled between 7:00 AM – 21:00 pm , Monday through Sunday.The role follows a hybrid working model. All necessary IT equipment will be provided (PC, dual monitors, keyboard, and mouse)\u003C\u002Fp>\u003Cp>Part time - This is a 20 hours per week. \u003C\u002Fp>\u003Cul style=\"margin-top: 0.0cm; margin-bottom: 0.0cm;\" type=\"disc\">\u003Cli style=\"margin-top: 0.0cm; margin-right: 0.0cm; margin-bottom: 0.0cm; font-size: 12.0pt; font-family: Aptos, sans-serif;\">\u003Cspan style=\"font-size: 11.0pt;\">Mon to Fri – 5pm to 6pm starts\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"margin-top: 0.0cm; margin-right: 0.0cm; margin-bottom: 0.0cm; font-size: 12.0pt; font-family: Aptos, sans-serif;\">\u003Cspan style=\"font-size: 11.0pt;\">Saturdays alt 9am to 1pm - 2 saturdays a month \u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cstrong>You Will:\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul style=\"list-style-type: disc;\">\u003Cli>\u003Cp>Respond to customer calls with professionalism, empathy, and efficiency\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Proactively manage each assistance case to ensure timely and appropriate service delivery\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Communicate updates clearly and consistently to customers\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Work within established call guidelines and procedures to meet quality standards\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Collaborate with your team and management to drive service excellence\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp> \u003C\u002Fp>\u003Cp>\u003Cstrong>About You:\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul style=\"list-style-type: disc;\">\u003Cli>\u003Cp>Strong verbal communication and listening skills\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Customer-focused with a calm and solutions-driven approach\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Comfortable using multiple systems and managing tasks simultaneously\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Ability to work flexible hours, including weekends and bank holidays\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>A reliable and professional home working setup\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp> \u003C\u002Fp>\u003Cp>\u003Cstrong>Desirable:\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul style=\"list-style-type: disc;\">\u003Cli>\u003Cp>Experience in a customer service, call centre, or emergency services environment\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Understanding of roadside assistance processes or motor claims\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp> \u003C\u002Fp>\u003Cp>\u003Cstrong>Staff Benefits:\u003C\u002Fstrong>\u003Cbr>At Allianz Partners, we believe in rewarding our people and supporting their growth. In return for your skills, we offer:\u003C\u002Fp>\u003Cul style=\"list-style-type: disc;\">\u003Cli>\u003Cp>\u003Cstrong>Pension Scheme\u003C\u002Fstrong> – Auto-enrolled from the 1st of the following month with 4% employee and 4% employer contributions, plus a 2.5% matching increase after 1 year of service\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Private Medical Cover\u003C\u002Fstrong>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Life Assurance\u003C\u002Fstrong> – 4x your annual basic salary\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Flu Vaccinations & Eye Care Vouchers\u003C\u002Fstrong>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Free Roadside Assistance\u003C\u002Fstrong> – After 6 months' probation\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Travel Insurance\u003C\u002Fstrong> – At a discounted rate\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Interest-Free Season Ticket Loan\u003C\u002Fstrong> – After probation\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>3 Paid Volunteering Days Per Year\u003C\u002Fstrong> – After 12 months of service\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Discounts\u003C\u002Fstrong> – On Allianz products and a wide range of retail and lifestyle brands\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Comprehensive Employee Assistance Programme (EAP)\u003C\u002Fstrong> – 24\u002F7 support for wellbeing, legal, and financial matters\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Recognition & Rewards\u003C\u002Fstrong> – For high performance and long service\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>",{"@type":19,"name":9},"Organization","2026-07-26","HYBRID",[23],"PERMANENT",[25],"Insurance",[27,28,29,30,31,32,33,34,35],"Communication","Empathy","Problem Solving","Teamwork","Time Management","Customer Service","Call Handling","Case Management","Roadside Assistance",{"@type":37,"currency":38,"value":39},"MonetaryAmount","EUR",{"@type":40,"minValue":41,"maxValue":42,"unitText":43},"QuantitativeValue",27013.6,29058.6,"YEAR","2027-07-26",[46],52.48142,[48],-1.89983,"permanent",[51,52],"FULL_TIME","PART_TIME",[51,52],"hybrid",15436.34,"GBP","estimated",[59,60,61,62,63,64,65,66,67,68,69],"Pension Scheme","Private Medical Cover","Life Assurance","Flu Vaccinations & Eye Care Vouchers","Free Roadside Assistance","Travel Insurance","Interest-Free Season Ticket Loan","3 Paid Volunteering Days Per Year","Discounts","Comprehensive Employee Assistance Programme","Recognition & Rewards",[59,60,61,62,63,64,65,66,67,68,69],"insurance",[73],"allianz, b37 7et, birmingham, united kingdom",[],[],[77],"Birmingham",[79],"B37 7ET",[81],"United Kingdom",[83],"GB","**Job Title** – Customer Assistance Coordinator  \n**Department** – Roadside  \n**Location** – Birmingham Hybrid  \n\nFULL TIME SALARY\n\n**Salary** – £27,013.60  \n**Bonus** – £2,045 performance bonus  \n\nPART TIME SALARY - 20 Hours a week.  \n\n**Salary -** £15,436.34  \n**Bonus:** £1,168.57  \n\n**The Role:**  \nAs a *Customer Assistance Coordinator*, you’ll play a vital role in supporting customers who require roadside assistance, delivering prompt, professional, and compassionate service. You'll be part of a dynamic, customer-focused team that strives to provide a smooth and reassuring experience during stressful situations.\n\nThis is a fantastic opportunity to join a global organisation that genuinely values its people and offers real opportunities for growth and development.\n\n**Hours & Working Pattern:**  \nFull time - This is a 35-hour per week position, with shifts scheduled between 7:00 AM – 21:00 pm , Monday through Sunday.The role follows a hybrid working model. All necessary IT equipment will be provided (PC, dual monitors, keyboard, and mouse)\n\nPart time - This is a 20 hours per week.  \n\n- Mon to Fri – 5pm to 6pm starts  \n- Saturdays alt 9am to 1pm - 2 saturdays a month  \n\n**You Will:**  \n- Respond to customer calls with professionalism, empathy, and efficiency  \n- Proactively manage each assistance case to ensure timely and appropriate service delivery  \n- Communicate updates clearly and consistently to customers  \n- Work within established call guidelines and procedures to meet quality standards  \n- Collaborate with your team and management to drive service excellence  \n\n**About You:**  \n- Strong verbal communication and listening skills  \n- Customer-focused with a calm and solutions-driven approach  \n- Comfortable using multiple systems and managing tasks simultaneously  \n- Ability to work flexible hours, including weekends and bank holidays  \n- A reliable and professional home working setup  \n\n**Desirable:**  \n- Experience in a customer service, call centre, or emergency services environment  \n- Understanding of roadside assistance processes or motor claims  \n\n**Staff Benefits:**  \nAt Allianz Partners, we believe in rewarding our people and supporting their growth. In return for your skills, we offer:  \n\n- **Pension Scheme** – Auto-enrolled from the 1st of the following month with 4% employee and 4% employer contributions, plus a 2.5% matching increase after 1 year of service  \n- **Private Medical Cover**  \n- **Life Assurance** – 4x your annual basic salary  \n- **Flu Vaccinations & Eye Care Vouchers**  \n- **Free Roadside Assistance** – After 6 months' probation  \n- **Travel Insurance** – At a discounted rate  \n- **Interest-Free Season Ticket Loan** – After probation  \n- **3 Paid Volunteering Days Per Year** – After 12 months of service  \n- **Discounts** – On Allianz products and a wide range of retail and lifestyle brands  \n- **Comprehensive Employee Assistance Programme (EAP)** – 24\u002F7 support for wellbeing, legal, and financial matters  \n- **Recognition & Rewards** – For high performance and long service",{},[],{"communication":88,"empathy":88,"problem solving":89,"teamwork":89,"time management":89},4,3,[27,28,29,30,31],{"call handling":88,"case management":89,"customer service":88,"roadside assistance":89},[32,33,34,35],{"detected_language_jobad":94,"required":95},"en",[96],[97],{"language":98,"level":99},"ENGLISH","C1",1,[32],[32],"https:\u002F\u002Fcareers.allianz.com\u002Fglobal\u002Fen\u002Fjob\u002F79170\u002Fcustomer-assistance-coordinator-roadside"]